How an incident management tool keeps IT efficient

May 7, 2019

Experian's incident response process has changed drastically, with the rise of enterprise DevOps and site reliability engineering in recent years. But one of the credit bureau's tools has adapted to all the shifting trends. Experian sought incident management tools to replace homegrown software it used to manage IT notifications in 2015. Much was different then -- from the company's overall size to its application development, deployment and management workflows. Since then, the mix of IT management tools at the company has also changed to include AIOps, IT automation and IT monitoring software from ServiceNow, Dynatrace and Splunk

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ICC: Information Control Company

ICC is changing the way companies solve their business challenges, and the above principles dictate our solutions. This approach inspires intelligent, precise technology that addresses the human need. Three practice areas give ICC the necessary latitude to overcome the complex challenges that businesses face.

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Spotlight

ICC: Information Control Company

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