How an incident management tool keeps IT efficient

May 7, 2019

Experian's incident response process has changed drastically, with the rise of enterprise DevOps and site reliability engineering in recent years. But one of the credit bureau's tools has adapted to all the shifting trends. Experian sought incident management tools to replace homegrown software it used to manage IT notifications in 2015. Much was different then -- from the company's overall size to its application development, deployment and management workflows. Since then, the mix of IT management tools at the company has also changed to include AIOps, IT automation and IT monitoring software from ServiceNow, Dynatrace and Splunk

Spotlight

Dynatrace

Dynatrace has redefined how you monitor today’s digital ecosystems. AI-powered, full stack and completely automated, it’s the only solution that provides answers, not just data, based on deep insight into every user, every transaction, across every application. The world’s leading brands, including 72 of the Fortune 100, trust Dynatrace to optimize customer experiences, innovate faster and modernize IT operations with absolute confidence.

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