How an incident management tool keeps IT efficient

whitePaper | May 4, 2022

The pandemic has brought about significant economic disruption, thereby increasing the need for banks and financial institutions to be more agile. However, Covid-19 is not the only factor that drives automation and digitalization in the credit and lending process in credit institutions. Incumbent banks are increasingly facing pressure from neobanks, these having the strategic advantage of being “born digital”. In addition, customers demand fully digitalized processes with regard to the ease of use and fast turnaround times.

whitePaper | June 4, 2021

In this fast-paced and competitive world, the need for speed is vital. This is especially true when it comes to IT and customer service desks. There has been a recent surge of interest in conversational AI platforms that build on all the strengths of AI to help make IT service desks and customer service more efficient.

whitePaper | October 20, 2022

Telecoms need to be able to incorporate new technologies and next-generation connectivity such as 5G to customers and end users.

whitePaper | October 18, 2022

The term Artificial Intelligence for IT Operations (AIOps) combines big data and machine learning to automate IT operations processes, including event correlation, anomaly detection, and causality determination.

whitePaper | August 11, 2020

Today, customer experience (CX) is about so much more than straight-up service, polite cashiers, hold times, or the number of business days it takes for a product to arrive in the mail. CX involves feelings, emotions, and encompasses your customers’ entire journey - from the moment they step foot in a store or visit a website until the moment they purchase from you again, tweet a positive shout out, or, on the flip side, reach out with an issue.

whitePaper | July 23, 2020

IT Operations Management (ITOM) is more important than ever in today’s fast-changing world. It helps IT to ensure availability, maintenance and deployment of hardware, software, services and processes. By providing IT with a single platform for operations management, ITOM is the enabler of speed, agility, complete visibility and rapid problem detection. This maximizes business return from IT investment by cost-effectively achieving optimum IT performance.