How an incident management tool keeps IT efficient

May 7, 2019

Experian's incident response process has changed drastically, with the rise of enterprise DevOps and site reliability engineering in recent years. But one of the credit bureau's tools has adapted to all the shifting trends. Experian sought incident management tools to replace homegrown software it used to manage IT notifications in 2015. Much was different then -- from the company's overall size to its application development, deployment and management workflows. Since then, the mix of IT management tools at the company has also changed to include AIOps, IT automation and IT monitoring software from ServiceNow, Dynatrace and Splunk

Spotlight

SalesLoft

SalesLoft is helping transform companies into ‘modern sales organizations’. Our Sales Engagement Platform helps teams set and execute on a cadence of phone, email, and social communications so they can convert more target accounts into customer accounts. The platform equips sales leaders with new capabilities to test, learn and adapt to ensure they execute on the most effective selling process for their account-based approach.

OTHER WHITEPAPERS
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Powering the modern life insurance carrier with advanced AI and data

whitePaper | December 27, 2022

Welcome back to our white paper series about how to use AI and data throughout the new business and underwriting processes. In the first white paper we discussed the importance of product design and the benefits of using AI.

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Modernize Your Payments Architecture

whitePaper | August 9, 2020

The payments industry is going through a period of massive disruption. Consumers increasingly expect a fast, easy payment process, coupled with immediate, uninterrupted access to account information and services.

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The Modern CSP is a Technology Company — and Intelligent Automation is a Differentiator

whitePaper | September 28, 2022

Communications service providers (CSPs) worldwide have been using robotic process automation (RPA) for many years to automate repetitive, low­value tasks. RPA frees up employees to focus on what they do best: helping customers and being innovative. Fast forward to today and operators are building on RPA with artificial intelligence (AI) to deliver intelligent automation (IA), which has become a strategic tool to help them reimagine their businesses.

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The AI Act: Help or Hindrance for SMEs?

whitePaper | December 30, 2022

The technological development of artificial intelligence (AI) is proceeding rapidly, with investment in AI-based solutions dramatically increasing across the globe. Europe is no exception.

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Upcoming European AI Regulation: What to expect & how to prepare

whitePaper | July 20, 2022

In recent years, the use of AI in organisations has drastically increased. As a result, lawmakers around the world have been paying close attention to the developments in the field of AI too. While there is no comprehensive legal body in Switzerland and the EU that regulates the use of AI today, there are clear signs that Swiss and European organisations should prepare for stricter regulation.

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Building a Retail Brand with Construction Software

whitePaper | April 16, 2020

A well-built store—one that is consistent with others under a retailer’s umbrella—is a powerful tool for communicating a brand. In fact, arguably nothing (beyond the product itself) is a more tangible signifier of the brand than the store environment. This puts the store planning team in the position of acting as brand managers and means that for the construction manager, whether he/she is employed in house by the retail company or as a contractor specializing in retail construction, understanding the brand (the retailer’s goals, visions, and marketing strategies) is a cornerstone of day-to-day work.

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Spotlight

SalesLoft

SalesLoft is helping transform companies into ‘modern sales organizations’. Our Sales Engagement Platform helps teams set and execute on a cadence of phone, email, and social communications so they can convert more target accounts into customer accounts. The platform equips sales leaders with new capabilities to test, learn and adapt to ensure they execute on the most effective selling process for their account-based approach.

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