How an incident management tool keeps IT efficient

whitePaper | June 7, 2022

Telecoms need to be able to incorporate new technologies and next-generation connectivity such as 5G to customers and end users. To achieve these ambitious goals, they need to optimize their networks – make them more intelligent if you will. Some of the tools needed include artificial intelligence (AI), machine learning (ML) and artificial intelligence operations (AIOps). This document will explore what intelligent networking means to telecoms, vendors and customers, and how AI and ML technologies and tools can be used, the cultural shifts the industry needs to make it a success, and what to bear in mind when deploying machine learning across a telecom network.

whitePaper | July 16, 2020

In the two years since GDPR came into effect there have been more than 160,000 reported compliance breaches, resulting in fines totaling over €144 million1 . Whilst the majority of these breaches remain the result of human error, cybersecurity has an increasingly important role to play in ensuring customers’ personal information is kept safe.

whitePaper | July 31, 2020

Microsoft 365 provides organizations with a range of efficient, new-style productivity and collaboration tools that are widely embraced across the world. However, Microsoft 365 comes with some shortcomings in certain key areas, such as security, auditing, archiving, backup and recovery, data protection, and more. Relying solely on the native capabilities in Microsoft 365 can lead to challenges, such as missed security threats and the inability to recover accidentally deleted data – all of which can be costly.

whitePaper | July 23, 2020

IT Operations Management (ITOM) is more important than ever in today’s fast-changing world. It helps IT to ensure availability, maintenance and deployment of hardware, software, services and processes. By providing IT with a single platform for operations management, ITOM is the enabler of speed, agility, complete visibility and rapid problem detection. This maximizes business return from IT investment by cost-effectively achieving optimum IT performance.

whitePaper | June 3, 2022

A key ingredient of eBusiness is the ability to offer customers the very best user experience, irrespective of whether they use a web browser, a mobile browser or a mobile app. In this guide, we explore the challenges organisations face in managing the numerous ways customers can transact with businesses

whitePaper | May 20, 2021

AI has become a strategic imperative. Early adopters are achieving massive returns, while others risk falling behind. Yet, with AI knowledge and resources scarce, most companies cannot copy the FAANG approach. Even if their vast resources were more readily available, it’s hard to reboot an organization without disrupting the bottom line. Most executives need to work with the resources available — their existing people, processes, and technology.