How an incident management tool keeps IT efficient

May 7, 2019

Experian's incident response process has changed drastically, with the rise of enterprise DevOps and site reliability engineering in recent years. But one of the credit bureau's tools has adapted to all the shifting trends. Experian sought incident management tools to replace homegrown software it used to manage IT notifications in 2015. Much was different then -- from the company's overall size to its application development, deployment and management workflows. Since then, the mix of IT management tools at the company has also changed to include AIOps, IT automation and IT monitoring software from ServiceNow, Dynatrace and Splunk

Spotlight

Allscripts

Allscripts (NASDAQ: MDRX) is a leader in healthcare information technology solutions that advance clinical, financial and operational results. Our innovative solutions connect people, places and data across an Open, Connected Community of Health™. Connectivity empowers caregivers to make better decisions and deliver better care for healthier populations. To learn more, visit www.allscripts.com, Twitter, YouTube and blog.allscripts.com.

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Before the pandemic, the path to AI adoption used to be slow and steady. According to the survey of industryleading firms, only 48% of companies deemed AI and Big Data a source of innovation. In 2021, this number has climbed to almost 65 percent.

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Cloud SOS: Treating a case of cloud failure

whitePaper | August 5, 2020

Your cloud-enabled future loomed bright. Major budgets were allocated. Agonising hours were spent herding stakeholders. You’re now using cloud, but your teams and the wider business aren’t reaping the expected benefits. Even with the best intentions, tech leaders are struggling to fill those skills gaps, particularly when it comes to cloud implementation, migration and net new deployments. As a result, the business is held back – from capitalising on the cloud’s potential to deliver value internally (boosting efficiency and agility) and externally (delivering products and services that boost revenue).

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Green Mechanical

whitePaper | April 16, 2020

Since its inception in 1983, Green Mechanical has grown from 1 to 3 offices, taking on larger, more complex projects. However, success came with its own unique challenges. With employees spread across multiple cities and states, Green Mechanical built custom workflows for various systems to ensure collaborators had access to the information they needed. That meant employees had to keep track of multiple remote logins to complete simple tasks like printing job cost reports. Additionally, some employees used digital processes, while others used pen-and-paper. As a result, teams were often working off outdated information.

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whitePaper | April 14, 2021

While the new era of remote work has provided some businesses with surprising productivity boosts as high as 13%, many are still struggling to secure their suddenly expanded network of remote endpoints and IT resources against a growing onslaught of cyberthreats.

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TOP FIVE WAYS TO PREPARE FOR YOUR NEXT OFFICE 365TENANT MIGRATION

whitePaper | July 31, 2020

With organizations around the world rapidly adopting Office 365, IT pros need to be prepared to perform efficient, effective tenant-to-tenant migrations. Whether you’re undergoing a merger or acquisition, or it’s time to clean up and consolidate your IT infrastructure to drive productivity and growth, a successful migration requires one thing above all else: a tight focus on your users’ needs. In the end, success is not measured by checking off pieces of data moved; it’s about ensuring that everyone remains productive during the project and after migration is complete.

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Artificial Intelligence in Talent Assessment and Selection

whitePaper | December 1, 2021

The health and vibrancy of our national economy depends on the health and vibrancy of our organizations. How an organization is staffed is a key driver of its health. Yet only one in three executives rates his or her company as “very effective” at reducing unsuccessful hiring decisions (Bravery et al., 2019). Thus, industrial-organizational (I-O) psychologists help organizations thrive by choosing the right talent for the right job at the right time, using the most accurate, cost effective, and fair tools available (Ployhart, Schmitt, & Tippins, 2017).

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Spotlight

Allscripts

Allscripts (NASDAQ: MDRX) is a leader in healthcare information technology solutions that advance clinical, financial and operational results. Our innovative solutions connect people, places and data across an Open, Connected Community of Health™. Connectivity empowers caregivers to make better decisions and deliver better care for healthier populations. To learn more, visit www.allscripts.com, Twitter, YouTube and blog.allscripts.com.

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