How AI Improves the Customer Experience

whitePaper | April 16, 2020

To your credit, you’ve done a little research and picked up a drawing tool here, an inspections tool, a bidding tool, and a financials tool. You’ve embraced the future or The Present, as it’s now called and are keeping abreast of ever-changing best practices.

whitePaper | July 16, 2020

In the two years since GDPR came into effect there have been more than 160,000 reported compliance breaches, resulting in fines totaling over €144 million1 . Whilst the majority of these breaches remain the result of human error, cybersecurity has an increasingly important role to play in ensuring customers’ personal information is kept safe.

whitePaper | November 15, 2019

The demands of running global supply chains can be unrelenting – perfection of operations, innovation in support of lastmile delivery, and assurances of sustainability in the pursuit of delivering the “perfect order” as promised. Now, transportation companies face the additional challenge of sharpening their core competencies while increasing the pace of innovation, adapting emerging technologies, and sharing data with their customers to improve transparency and efficiency. Long characterized by capital-intensive assets, forward-looking cargo companies are turning their attention to the data that comes from their own assets and infrastructure as well as from their customers. It is a complex transition, one that requires knowledge-based labor, automation, and predictive planning to turn transportation companies into digital platforms.

whitePaper | October 21, 2022

Oracle APEX is the world’s most popular low-code application platform for enterprise apps. It’s free to use with any Oracle database or database cloud service. Using a browser-based builder, you and your team create modern data-centric web apps that are reliable, scalable, and secure. End users access them with desktop or mobile browsers or install them like native apps in one click. Every day APEX developers the world over help each other succeed. They produce everything from small departmental apps done by one or two people, to complex, business critical systems engineered by a team of IT professionals.

whitePaper | July 31, 2020

Microsoft 365 provides organizations with a range of efficient, new-style productivity and collaboration tools that are widely embraced across the world. However, Microsoft 365 comes with some shortcomings in certain key areas, such as security, auditing, archiving, backup and recovery, data protection, and more. Relying solely on the native capabilities in Microsoft 365 can lead to challenges, such as missed security threats and the inability to recover accidentally deleted data – all of which can be costly.

whitePaper | August 31, 2022

Artificial intelligence and machine learning analyses are driving critical decisions impacting our lives and the economic structure of our society. These complex analytical techniques—powered by sophisticated math, computational power, and often vast amounts of data—are deployed in a variety of critical applications, from making healthcare decisions to evaluating job applications to informing parole and probation decisions to determining eligibility and pricing for insurance and other financial services.