How AI Improves the Customer Experience

May 13, 2019

Customer Experience has explosively emerged as a critical driver for loyalty, competitive differentiation and revenue growth. As a result, the tools needed to benchmark present performance as well as illuminate future expectations within customer interactions are changing. Market demands continue to drive innovation shifts especially with analytics. The next wave is how artificial intelligence (AI) is efficiently being applied to more quickly, accurately and predictively impact awareness and outcomes within the contact center and beyond.

Spotlight

Digital Map Products

Digital Map Products, headquartered in Irvine, CA, is the leading provider of cloud-based location technology and content solutions that bring the power of spatial technology to mainstream business, government and consumer users. SpatialStream®, the company’s spatial development platform enables API access to mapping technology and location data sets. Its SmartParcels® nationwide parcel and property data sets provide unparalleled location context, accuracy, and interactivity. The company’s SaaS products include LandVision™ for real estate and GovClarity® for local government. For more information, visit www.DigitalMapProducts.com.

OTHER WHITEPAPERS
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Artificial Intelligence & Machine Learningin Public Safety

whitePaper | December 15, 2019

Artificial Intelligence (AI), and specifically Machine Learning (ML), are being tested in an increasing number of fields, including data-centric environments. Image or text analysis, speech recognition, chatbot interactions, custom machine learning models… all these are elements that could enable the AI journey of a public safety and security organisation. This document dives into different aspects of integrating AI & ML in Public Safety activities, at different levels and in different domains of activity. It presents ethical and regulatory considerations, real examples from Public Safety Answering Points (PSAPs) and Emergency Response Organisations (EROs), and also initiatives that can benefit the public sector greatly, with a series of recommendations at the end.

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Take the Intelligent Route to Information that Matters

whitePaper | October 11, 2021

AI forms the bedrock to help organizations unlock business value from the deluge of unstructured information. Improving operational efficiency by extracting structured data from unstructured documents enables organizations with faster and contextrich decision-making to adapt and thrive in the new normal.

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Embedding AI-powered Analytics Into Your Application

whitePaper | September 28, 2022

Your customers need more than dashboards. They need instant, actionable insights and analytics. And you need to offer more than basic analytics to futureproof your application. Learn how embedding AI-powered analytics gives you a sustainable competitive advantage. Download the complete guide today.

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5 Brass tacks to achieve compliance with AI and ML

whitePaper | March 1, 2020

The lucrative business of banks selling their customers “financial advice” coupled with financial products has been in the spotlight recently with the events that have shaken up the banking and financial services world. The most notable ones are the investigations of the Royal Commissions into the misconduct of the banking and superannuation industry1 , the misconduct charges of £264 billion fined by EU on the top 20 banks2 , the Wells Fargo fake accounts scandal3 and the nearly 1000 cases of fraud reported to FINRA resulting in a fine of $61 Million in 20184 .

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Connecting the Lifecycle of Construction

whitePaper | April 16, 2020

To your credit, you’ve done a little research and picked up a drawing tool here, an inspections tool, a bidding tool, and a financials tool. You’ve embraced the future or The Present, as it’s now called and are keeping abreast of ever-changing best practices.

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Scaling AI inManufacturing Operations:A Practitioners’ Perspective

whitePaper | January 8, 2020

AI in manufacturing is a game-changer. It has the potential to transform performance across the breadth and depth of manufacturing operations. However, the massive potential of this new Industrial 4.0 era will only be realized if manufacturers really focus their efforts on where AI can add most value and then drive the solutions to scale.

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Spotlight

Digital Map Products

Digital Map Products, headquartered in Irvine, CA, is the leading provider of cloud-based location technology and content solutions that bring the power of spatial technology to mainstream business, government and consumer users. SpatialStream®, the company’s spatial development platform enables API access to mapping technology and location data sets. Its SmartParcels® nationwide parcel and property data sets provide unparalleled location context, accuracy, and interactivity. The company’s SaaS products include LandVision™ for real estate and GovClarity® for local government. For more information, visit www.DigitalMapProducts.com.

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