How AI Improves the Customer Experience

May 13, 2019

Customer Experience has explosively emerged as a critical driver for loyalty, competitive differentiation and revenue growth. As a result, the tools needed to benchmark present performance as well as illuminate future expectations within customer interactions are changing. Market demands continue to drive innovation shifts especially with analytics. The next wave is how artificial intelligence (AI) is efficiently being applied to more quickly, accurately and predictively impact awareness and outcomes within the contact center and beyond.

Spotlight

Sevatec, Inc.

Sevatec, a National Security firm specializing in Agile and DevOps, data sciences, cyber engineering, and cloud solutions, leverages our deep domain of knowledge and technology experience to solve the federal government's most pressing business and technical challenges.

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Multilayered cybersecurity: part ofmodern cyber protection

whitePaper | August 10, 2020

Data is the most important asset businesses have. As the world has become increasingly digital, data has grown in volume and value. In fact, this most valuable resource of modern society doubles in volume every year and that growth rate is likely to accelerate even further. Of course, this creates a challenge: how to store data securely and how to be sure that every operation with data is secured? Today loss of data means loss of everything: business, identity, future, and even life in some cases.

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Break Free From the Iron Triangle

whitePaper | April 16, 2020

The Iron Triangle or, as it is more commonly known, the project management triangle has influenced project teams for years. Summed up as “fast, good, or cheap.pick two,” the concept asserts that there are firm boundaries on what is possible to produce. The triangle metaphor implies there is no way to provide goods or services that are simultaneously on budget, on time, and of high quality because of the competing nature of these priorities.

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Take the Intelligent Route to Information that Matters

whitePaper | October 11, 2021

AI forms the bedrock to help organizations unlock business value from the deluge of unstructured information. Improving operational efficiency by extracting structured data from unstructured documents enables organizations with faster and contextrich decision-making to adapt and thrive in the new normal.

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The use of Artificial Intelligence to Combat Public Sector Fraud

whitePaper | February 21, 2020

The information contained in the International Public Sector Fraud Forum documentation and training is subject to Crown Copyright 2020. The information should not be published or distributed in any way that could undermine the values and aims of the International Public Sector Fraud Forum. This content consists of material which has been developed and approved by the International Public Sector Fraud Forum.

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A Beginners Guide to Conversational AI

whitePaper | September 22, 2021

The value of conversational AI is clear—meaning it’s time to take the next step and begin setting specific goals if you want to see real returns on your investment. Access this beginner’s guide to conversational AI to learn important industry terms and explore the questions you need to be asking as you explore different solutions.

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10 Keys to AI Success in 2021

whitePaper | May 17, 2021

AI will impact every area of our lives, and its applications are virtuallylimitless. From solving society's biggest problems to creating newopportunities in business, AI will help us take huge leaps forward in this next decade.

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Spotlight

Sevatec, Inc.

Sevatec, a National Security firm specializing in Agile and DevOps, data sciences, cyber engineering, and cloud solutions, leverages our deep domain of knowledge and technology experience to solve the federal government's most pressing business and technical challenges.

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