How AI Improves the Customer Experience

May 13, 2019

Customer Experience has explosively emerged as a critical driver for loyalty, competitive differentiation and revenue growth. As a result, the tools needed to benchmark present performance as well as illuminate future expectations within customer interactions are changing. Market demands continue to drive innovation shifts especially with analytics. The next wave is how artificial intelligence (AI) is efficiently being applied to more quickly, accurately and predictively impact awareness and outcomes within the contact center and beyond.

Spotlight

Matrix Comsec

Established in 1991, Matrix is a leader in Telecom and Security solutions for modern businesses and enterprises. An innovative, technology driven and customer focused organization; Matrix is committed to keep pace with the revolutions in the telecom and security industries. With more than 40% of its human resources dedicated to the development of new products, Matrix has launched cutting-edge products like IP-PBX, Universal Gateways, VoIP Gateways and Terminals, GSM Gateways, Access Control, Time-Attendance and Video Surveillance solutions.

OTHER WHITEPAPERS
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API Design Best Practices

whitePaper | August 25, 2022

The document focuses on the best practices to consider for API design by breaking it into its basic building blocks. Along with each recommendation the document also describes the reason and impact of a certain design decision through scenarios. The document provides recommendations on object representations, usage of headers and URL/URI templates to consider.

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Code Red: The business impact of low code quality

whitePaper | March 30, 2022

This paper presents data from a large-scale study on how code quality impacts software companies in terms of time-to-market and product experience. We conclude with an analysis of the impact and specific recommendations towards successful software development.

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Optimize Microsoft SQL Server Workloads with NetApp Solutions

whitePaper | July 31, 2020

IT organizations face constant change. There’s the overarching transition to cloud, which raises questions about what workloads to move when. And there are application-level transitions imposed by vendors when they end support for older versions of software, forcing companies to upgrade. Microsoft SQL Server is swept up in both of these transitions. Organizations rely on SQL Server for everything from ERP to analytics, and thousands of them are running the 2008 or older versions that are now end of support.

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What Businesses with AI in Production Can Teach Those Lagging Behind

whitePaper | August 25, 2022

Businesses are in different stages with their artificial intelligence (AI) technologies. Even today, after many years of evaluating AI, only one third of organizations have actually put AI into production (31%1 ). Organizations that started somewhat later are currently prototyping their AI solutions (20%). Companies that only recently came on board with AI are experimenting with AI technologies for their business cases (25%). And a relatively large portion (24%) have only just begun evaluating AI for their business cases.

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Unpacking AI Procurement in a Box: Insights from Implementation

whitePaper | May 9, 2022

This document is published by the World Economic Forum as a contribution to a project, insight area or interaction. The findings, interpretations and conclusions expressed herein are a result of a collaborative process facilitated and endorsed by the World Economic Forum but whose results do not necessarily represent the views of the World Economic Forum, nor the entirety of its Members, Partners or other stakeholders

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Towards the engineering of trustworthy AI applications for critical systems

whitePaper | October 26, 2022

An accident that will leave its mark. Yesterday morning, Mrs. D., an employee of the Pharma4.0 factory in Valenciennes, had her right wrist broken by an InCobot handling robot during an ordinary operation that until now had never caused any problems. In this factory, the operation called “pick and place” of cough syrup bottles is performed jointly by human operators and robotic arms in the same work area, and this on many stations.

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Spotlight

Matrix Comsec

Established in 1991, Matrix is a leader in Telecom and Security solutions for modern businesses and enterprises. An innovative, technology driven and customer focused organization; Matrix is committed to keep pace with the revolutions in the telecom and security industries. With more than 40% of its human resources dedicated to the development of new products, Matrix has launched cutting-edge products like IP-PBX, Universal Gateways, VoIP Gateways and Terminals, GSM Gateways, Access Control, Time-Attendance and Video Surveillance solutions.

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