How AI Improves the Customer Experience

May 13, 2019

Customer Experience has explosively emerged as a critical driver for loyalty, competitive differentiation and revenue growth. As a result, the tools needed to benchmark present performance as well as illuminate future expectations within customer interactions are changing. Market demands continue to drive innovation shifts especially with analytics. The next wave is how artificial intelligence (AI) is efficiently being applied to more quickly, accurately and predictively impact awareness and outcomes within the contact center and beyond.

Spotlight

Alvaria, Inc.

Alvaria is the world leader in enterprise-scale customer experience (CX) and workforce engagement management (WEM). We are technology innovators in call center software, cloud contact center solutions, workforce optimization and customer service experience. The future of customer experience takes shape with solutions that are scalable, resilient and secure. Our name is derived from Latin for “hives” – nature’s perfect form for millions of years – bringing you solutions that are scalable, resilient and secure, with efficiency, speed and pinpoint accuracy. ALVARIA™. Reshaping Customer Experience ™.

OTHER WHITEPAPERS
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Intel® FPGAs and SoCs with Intel® FPGA AI Suite and OpenVINO Toolkit Drive Embedded/Edge AI/Machine Learning Applications

whitePaper | September 28, 2022

As the speed of enterprise operations surge and expectations for quick responses rise, decision making increasingly migrates from data centers to the network’s edge. Whether it’s on the shop floor, where busy production lines must not stand idle, a doctor in a surgical suite waiting for answers, a fire crew needing orders to fight a frantically advancing wildfire, scientists looking for insights that will help a recovering coral reef, or a retail environment where impatient customers wait for help in making a purchase, enterprises must configure their systems to collect information, to develop actionable insights, and to provide decisions or answers in real time.

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Enterprise Use of Artificial Intelligence and Machine Learning

whitePaper | September 19, 2022

The field of artificial intelligence (AI) traces back to the 1950s. More recently, the increased availability of both data and computing power has bolstered rapid adoption of AI and machine learning (ML) solutions (collectively, AI/ML)

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Modernize Your Payments Architecture

whitePaper | August 9, 2020

The payments industry is going through a period of massive disruption. Consumers increasingly expect a fast, easy payment process, coupled with immediate, uninterrupted access to account information and services.

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Into the era of secure remote work

whitePaper | April 14, 2021

While the new era of remote work has provided some businesses with surprising productivity boosts as high as 13%, many are still struggling to secure their suddenly expanded network of remote endpoints and IT resources against a growing onslaught of cyberthreats.

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Powering Contact Center Transformation by using Intel AI

whitePaper | September 23, 2022

According to the research published by Microsoft3 on Global Customer Service, 58% of customers feel the importance of Customer Experience (CX), and 61% stopped doing business with a brand due to poor CX and go for different brands.

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ARTIFICIAL INTELLIGENCE AT THE EDGE OF MANUFACTURING

whitePaper | November 1, 2021

Robotics, automation, Internet of Things (IoT), and data are not new in manufacturing. Manufacturing is one of the most data-rich and first industries piloting artificial intelligence at the edge. It’s been estimated, however, that about 95% of all industrial data goes unused. The reason? Legacy equipment and operational systems that tend to be proprietary and siloed are incapable of communicating with each other.

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Spotlight

Alvaria, Inc.

Alvaria is the world leader in enterprise-scale customer experience (CX) and workforce engagement management (WEM). We are technology innovators in call center software, cloud contact center solutions, workforce optimization and customer service experience. The future of customer experience takes shape with solutions that are scalable, resilient and secure. Our name is derived from Latin for “hives” – nature’s perfect form for millions of years – bringing you solutions that are scalable, resilient and secure, with efficiency, speed and pinpoint accuracy. ALVARIA™. Reshaping Customer Experience ™.

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