Enabling the Agile Enterprise

whitePaper | August 14, 2020

As consumers and customers, we are accustomed to easy, intuitive and superfast transactions driven by data. Therefore, businesses have the various challenges of managing and mining the data they produce and use, but also ensuring that their digital experience is 100% reliable for their customers — so the chain of trust is never broken.

whitePaper | January 5, 2020

Machine learning (ML) is an application of artificial intelligence (AI) that allows systems to automatically learn and improve from exposure to more data without being explicitly programmed. ML focuses on the development of computer programs that can access data and use it to learn for themselves.1 While AI represents the broader concept of machines being able to carry out tasks in an intelligent way, machine learning is a current application of AI based on the idea that we can give machines access to data, and they can use that data to learn for themselves.

whitePaper | December 28, 2022

This document is published by the World Economic Forum as a contribution to a project, insight area or interaction. The findings, interpretations and conclusions expressed herein are a result of a collaborative process facilitated and endorsed by the World Economic Forum but whose results do not necessarily represent the views of the World Economic Forum, nor the entirety of its Members, Partners or other stakeholders.

whitePaper | January 11, 2023

Improving the trustworthiness of artificial intelligence (AI) systems is a shared priority for the private and public sectors, as indicated by prolific research and guidelines in recent years.

whitePaper | August 31, 2022

Artificial intelligence and machine learning analyses are driving critical decisions impacting our lives and the economic structure of our society. These complex analytical techniques—powered by sophisticated math, computational power, and often vast amounts of data—are deployed in a variety of critical applications, from making healthcare decisions to evaluating job applications to informing parole and probation decisions to determining eligibility and pricing for insurance and other financial services.

whitePaper | June 3, 2022

A key ingredient of eBusiness is the ability to offer customers the very best user experience, irrespective of whether they use a web browser, a mobile browser or a mobile app. In this guide, we explore the challenges organisations face in managing the numerous ways customers can transact with businesses