ECS Overview and Architecture

whitePaper | December 22, 2022

Contact centres are often viewed as cost drivers rather than business drivers. This is understandable, when you consider that differentiation efforts in this space have often struggled to be sustainable from a cost or staffing perspective. Figuring out the formula of investment to increased income is helped when you have an experienced guide to shorten your journey. Read on to get the benefit of our two companies’ experience, multiplied by hundreds of clients.

whitePaper | April 16, 2020

Since its inception in 1983, Green Mechanical has grown from 1 to 3 offices, taking on larger, more complex projects. However, success came with its own unique challenges. With employees spread across multiple cities and states, Green Mechanical built custom workflows for various systems to ensure collaborators had access to the information they needed. That meant employees had to keep track of multiple remote logins to complete simple tasks like printing job cost reports. Additionally, some employees used digital processes, while others used pen-and-paper. As a result, teams were often working off outdated information.

whitePaper | May 17, 2021

AI will impact every area of our lives, and its applications are virtuallylimitless. From solving society's biggest problems to creating newopportunities in business, AI will help us take huge leaps forward in this next decade.

whitePaper | December 29, 2022

In our modern world, taking advantage of Artificial Intelligence (AI) to gain insights from data is becoming more prevalent day by day. Graphical Processing Unit (GPU) systems use multiple cores to perform parallel processing, running select workloads to decrease processing times. Compared to GPUs, Central Processing Units (CPUs) have fewer cores; previously, this resulted in less capacity for parallelized processing. To move beyond this limitation, Intel has released new hardware that runs typical AI mathematical computations more efficiently on the CPU, and has also released libraries with hardware optimizations that enable an additional increase in performance.

whitePaper | November 10, 2019

Large enterprises need to implement AI solutions quickly and efficiently, but many don’t have the right people, process and technology. Firms can accelerate progress to AI maturity through use of a robust workbench, an operating model built on a data science-led pyramid of skills, and pre-built solutions when data complexity and talent scarcity are too big a challenge.

whitePaper | August 11, 2020

Authentication technologies are front-burner tools to protect your network from COVID-19 pandemic email vulnerabilities. With attackers focusing on your users, common sense and technology go a long way. Scott Mace reports.Without letup the cyberattacks keep coming but they are not necessarily aimed at your network’s protocols or software vulnerabilities — at least, not at first. Instead, they maneuver themselves into part of your corporation’s most vulnerable infrastructure and manipulate your employees to fall for some email message that is not what it appears to be.