Cloud SOS: Treating a case of cloud failure

August 5, 2020

Your cloud-enabled future loomed bright. Major budgets were allocated. Agonising hours were spent herding stakeholders. You’re now using cloud, but your teams and the wider business aren’t reaping the expected benefits. Even with the best intentions, tech leaders are struggling to fill those skills gaps, particularly when it comes to cloud implementation, migration and net new deployments. As a result, the business is held back – from capitalising on the cloud’s potential to deliver value internally (boosting efficiency and agility) and externally (delivering products and services that boost revenue).

Spotlight

Maxta Inc

Maxta is redefining enterprise IT infrastructure through a groundbreaking approach to hyperconvergence that dramatically simplifies operations while delivering much greater agility and cost savings. Our award-winning MxSP® software and MaxDeploy® appliances offer unparalleled freedom of choice in servers, storage devices and server virtualization platforms, while eliminating the need for complex and costly storage arrays.

OTHER WHITEPAPERS
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Omdia Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution

whitePaper | July 28, 2020

The penetration of cloud-based contact center solutions into the contact center market has been growing dramatically as enterprises continue to acquire new customer engagement solutions or replace their existing premises-based contact centers. Cloud solutions are growing in popularity and gaining an increasingly significant share of the market as their feature sets and flexibility begin to match or surpass those of legacy premises-based systems. Cloud contact center vendors are spending R&D dollars to further develop their solution capabilities internally while also making strategic acquisitions in the customer engagement market space to enhance and broaden their offerings.

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The Business Value of the New Relic Observability Platform

whitePaper | May 25, 2022

The New Relic cloud-based observability platform visualizes, analyzes, identifies, and troubleshoots the entire technology stack, including software, applications, infrastructure, networks, mobile, browser, Kubernetes, and more. New Relic helps developer, DevOps, operations, and site reliability engineering (SRE) teams improve the quality of their software planning, build, and delivery along with the performance and reliability of their systems and applications. The platform is designed to provide a powerful set of observability, monitoring, problem identification, analytics, and resolution capabilities for multiple teams to gain a comprehensive, real-time, full-stack view of service performance. Its single view of all telemetry data enables teams to identify the root cause of problems quickly, drill into errors (debug) using advanced analytic models, and resolve problems using intelligence dashboards.

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Beyond the hype: A guide to understanding and successfully implementing artificial intelligence within your business

whitePaper | January 4, 2022

When people hear AI they often think about sentient robots and magic boxes. AI today is much more mundane and simple—but that doesn’t mean it’s not powerful. Another misconception is that high-profile research projects can be applied directly to any business situation. AI done right can create extreme return on investments (ROIs)—for instance through automation or precise prediction. But it does take thought, time and proper implementation. We have seen that success and value generated by AI projects is increased when there is a grounded understanding and expectation of what the technology can deliver from the C-suite down.

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The AI Behind Vectra AI

whitePaper | December 14, 2022

Data science is Vectra AI’s north star. We have always believed that data science and AI, if used properly, can transform our fight against cyberattacks and give an edge to defenders. However, not all AI is the same.

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Certifying Fairness of AI-Applications An Impossible Task?

whitePaper | January 28, 2022

Since more and more decisions that used to be made by humans are nowadays made either with the help of Artificial Intelligence (AI) or by AI alone, it is essential that the AI algorithms are “fair.” In this whitepaper, we discuss issues surrounding the fairness of AI applications, with a special focus on how it can be assessed independently and subsequently certified. We explain why an AI application cannot be classified – and subsequently certified – as “fair” or “unfair” in a general sense and propose an approach that makes it possible to classify it as “fair” or “unfair” under the (application)-specific definition of fairness.

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Blueprint for an AI Bill of Rights

whitePaper | October 26, 2022

The Blueprint for an AI Bill of Rights: Making Automated Systems Work for the American People was published by the White House Office of Science and Technology Policy in October 2022. This framework was released one year after OSTP announced the launch of a process to develop “a bill of rights for an AI-powered world.” Its release follows a year of public engagement to inform this initiative. The framework is available online at: https://www.whitehouse.gov/ostp/ai-bill-of-rights

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Spotlight

Maxta Inc

Maxta is redefining enterprise IT infrastructure through a groundbreaking approach to hyperconvergence that dramatically simplifies operations while delivering much greater agility and cost savings. Our award-winning MxSP® software and MaxDeploy® appliances offer unparalleled freedom of choice in servers, storage devices and server virtualization platforms, while eliminating the need for complex and costly storage arrays.

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