Cisco & Salesforce: a new phase in Collaboration

April 1, 2019

Salesforce and Cisco have announced that they will be working together to develop and market solutions for Cisco’s collaboration, IoT, and contact center platforms with Salesforce Sales Cloud, IoT Cloud, and Service Cloud. This means that two industry leaders in the contact center, CRM space will be working in tandem, rather than in parallel, to provide natively integrated products that utilize cutting-edge technology to create business opportunities heretofore unobtainable.

Spotlight

Tethr

Your customers = the basis of your business. Tethr’s AI listening platform analyzes each conversation you have with your customers to help you deliver the exceptional customer experience you want (and need) to provide. Tethr dissects moments from phone calls, chats, and other interactions, and like magic, delivers automatic business intelligence straight to you – without forcing you to hire a data scientist to interpret it all.

OTHER WHITEPAPERS
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Four Proven Steps to Integrating Threat Intelligence for Higher-Fidelity Detection and Response

whitePaper | July 20, 2020

Accurate, trustworthy threat intelligence is a boon if you have it – but too much of it becomes a management headache. Analyst group 451 Research, surveying security leaders for its report Tackling the Visibility Gap in Information Security, found that 49% of enterprises using SIEM, EDR, and other security tools were overwhelmed by the day-to-day operation of managing and ingesting threat feeds into their growing technology stack.1

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Osterman Research - Improve Performance of Microsoft Office 365

whitePaper | July 31, 2020

Microsoft 365 provides organizations with a range of efficient, new-style productivity and collaboration tools that are widely embraced across the world. However, Microsoft 365 comes with some shortcomings in certain key areas, such as security, auditing, archiving, backup and recovery, data protection, and more. Relying solely on the native capabilities in Microsoft 365 can lead to challenges, such as missed security threats and the inability to recover accidentally deleted data – all of which can be costly.

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Getting Started with Data Acquisition Systems

whitePaper | August 6, 2020

The purpose of any data acquisition system is to gather useful measurement data for characterization, monitoring, or control. The specific parameters of your application will dictate the resolution, accuracy, channel count, and speed requirements of a data acquisition system. A wide assortment of data acquisition components and solutions is available on the market, including low-cost USB modules, benchtop data loggers, and large channel systems. Before you start your search for a data acquisition solution, carefully analyze your application requirements to understand how much capability and performance you need to purchase.

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Scaling AI inManufacturing Operations:A Practitioners’ Perspective

whitePaper | January 8, 2020

AI in manufacturing is a game-changer. It has the potential to transform performance across the breadth and depth of manufacturing operations. However, the massive potential of this new Industrial 4.0 era will only be realized if manufacturers really focus their efforts on where AI can add most value and then drive the solutions to scale.

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How Data Can Help Us Get Back to School Safely

whitePaper | August 18, 2020

This year, back to school for college students means more than just buying supplies, finding the right dorm and making sure to get into the proper classes. The COVID-19 pandemic has changed the annual fall ritual into one where campuses need to make sure they are safe from infection while providing a healthy environment for learning, growth and community.

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Democratizing AI: Transforming Your Operating Model to Support AI Adoption

whitePaper | May 20, 2021

AI has become a strategic imperative. Early adopters are achieving massive returns, while others risk falling behind. Yet, with AI knowledge and resources scarce, most companies cannot copy the FAANG approach. Even if their vast resources were more readily available, it’s hard to reboot an organization without disrupting the bottom line. Most executives need to work with the resources available — their existing people, processes, and technology.

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Spotlight

Tethr

Your customers = the basis of your business. Tethr’s AI listening platform analyzes each conversation you have with your customers to help you deliver the exceptional customer experience you want (and need) to provide. Tethr dissects moments from phone calls, chats, and other interactions, and like magic, delivers automatic business intelligence straight to you – without forcing you to hire a data scientist to interpret it all.

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