Cisco & Salesforce: a new phase in Collaboration

April 1, 2019

Salesforce and Cisco have announced that they will be working together to develop and market solutions for Cisco’s collaboration, IoT, and contact center platforms with Salesforce Sales Cloud, IoT Cloud, and Service Cloud. This means that two industry leaders in the contact center, CRM space will be working in tandem, rather than in parallel, to provide natively integrated products that utilize cutting-edge technology to create business opportunities heretofore unobtainable.

Spotlight

Obrela Security Industries

Obrela Security Industries (OSI) provides enterprise-class professional and managed IS services to assess and manage information risk in complex enterprise environments. Engineered to offer scalable solutions, from simply providing vendor-independent “advisor” services to completely outsourcing the security operations involved on a long-term basis, OSI has the vision to deliver Leveled Managed IS backed with Insurance, allowing for the highest, complete and most robust protection that clients can get for money, today.

OTHER WHITEPAPERS
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Artificial Intelligence Policy and the European Union

whitePaper | August 30, 2022

In late 2019, then newly elected European Commission President Ursula von der Leyen announced her intent to make regulating the use of artificial intelligence (AI) a top priority for Europe. She promised to “put forward legislation for a coordinated European approach on the human and ethical implications of Artificial Intelligence” within her first 100 days in office.

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Powering Contact Center Transformation by using Intel AI

whitePaper | September 23, 2022

According to the research published by Microsoft3 on Global Customer Service, 58% of customers feel the importance of Customer Experience (CX), and 61% stopped doing business with a brand due to poor CX and go for different brands.

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AI for the Masses

whitePaper | October 13, 2022

Walk into any Fortune 500 organization, and you’re more than likely to find a room full of data scientists. These individuals are being described by many as the difference makers, the propagators of change, the fuel to the fire of innovation, and the essential ingredient to survival in today’s digital economy. Data scientist job openings are among the hardest positions to fill in the market, yet they are among the highest paying jobs at many companies.

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Automate Machine Learning with H2O DriverlessAI on Dell Infrastructure

whitePaper | June 22, 2022

Artificial intelligence (AI) and machine learning have revolutionized how organizations are using their data. Automated machine learning (AutoML) facilitates and improves the endto-end data science process. This process includes everything from preprocessing and cleaning the data, selecting and engineering appropriate features, tuning and optimizing the model, analyzing results, explaining and documenting the model, and of course, deploying it into production.

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Upcoming European AI Regulation: What to expect & how to prepare

whitePaper | July 20, 2022

In recent years, the use of AI in organisations has drastically increased. As a result, lawmakers around the world have been paying close attention to the developments in the field of AI too. While there is no comprehensive legal body in Switzerland and the EU that regulates the use of AI today, there are clear signs that Swiss and European organisations should prepare for stricter regulation.

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Osterman Research - Improve Performance of Microsoft Office 365

whitePaper | July 31, 2020

Microsoft 365 provides organizations with a range of efficient, new-style productivity and collaboration tools that are widely embraced across the world. However, Microsoft 365 comes with some shortcomings in certain key areas, such as security, auditing, archiving, backup and recovery, data protection, and more. Relying solely on the native capabilities in Microsoft 365 can lead to challenges, such as missed security threats and the inability to recover accidentally deleted data – all of which can be costly.

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Spotlight

Obrela Security Industries

Obrela Security Industries (OSI) provides enterprise-class professional and managed IS services to assess and manage information risk in complex enterprise environments. Engineered to offer scalable solutions, from simply providing vendor-independent “advisor” services to completely outsourcing the security operations involved on a long-term basis, OSI has the vision to deliver Leveled Managed IS backed with Insurance, allowing for the highest, complete and most robust protection that clients can get for money, today.

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