Cisco & Salesforce: a new phase in Collaboration

whitePaper | August 18, 2021

Among retail marketers, a reliance on traditional business intelligence tools has left the intuitive decision-making in the hands of the marketing team. Download this guide to learn how to solve this AI dilemma.

whitePaper | July 23, 2020

IT Operations Management (ITOM) is more important than ever in today’s fast-changing world. It helps IT to ensure availability, maintenance and deployment of hardware, software, services and processes. By providing IT with a single platform for operations management, ITOM is the enabler of speed, agility, complete visibility and rapid problem detection. This maximizes business return from IT investment by cost-effectively achieving optimum IT performance.

whitePaper | August 25, 2022

The document focuses on the best practices to consider for API design by breaking it into its basic building blocks. Along with each recommendation the document also describes the reason and impact of a certain design decision through scenarios. The document provides recommendations on object representations, usage of headers and URL/URI templates to consider.

whitePaper | August 11, 2020

Today, customer experience (CX) is about so much more than straight-up service, polite cashiers, hold times, or the number of business days it takes for a product to arrive in the mail. CX involves feelings, emotions, and encompasses your customers’ entire journey - from the moment they step foot in a store or visit a website until the moment they purchase from you again, tweet a positive shout out, or, on the flip side, reach out with an issue.

whitePaper | April 16, 2020

To your credit, you’ve done a little research and picked up a drawing tool here, an inspections tool, a bidding tool, and a financials tool. You’ve embraced the future or The Present, as it’s now called and are keeping abreast of ever-changing best practices.

whitePaper | November 25, 2019

In 2020, artificial intelligence will no longer be a vision of the future, but a tangible reality: language agents such as Siri, Cortana or Alexa are already pervading our everyday lives. The smart assistants play our favorite music, make restaurant suggestions, recommend films, identify the fastest route to our destination and steer our car better into the parking lot than we could. We use artificially intelligent systems that are becoming more and more a matter of course both at home and at work. AI systems have slipped into our everyday lives and they are here to stay.