Bots and AI driving digital engagement and service delivery

July 8, 2019

Three-quarters of organisations surveyed by Gartner increased customer experience (CX) technology investments in 2018. The top three emerging technologies expected to have the biggest impact on CX projects in the next three years include artificial intelligence (53%), virtual customer assistants and chatbots (39%).

Spotlight

Illumio

Illumio, the leader in micro-segmentation, prevents the spread of breaches inside data center and cloud environments. Enterprises such as Morgan Stanley, BNP Paribas, Salesforce, and Oracle NetSuite use Illumio to reduce cyber risk and achieve regulatory compliance.

OTHER WHITEPAPERS
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ACCELERATE DEEP LEARNING WITH A MODERN DATA PLATFORM

whitePaper | February 17, 2022

Massive amounts of data are being created driven by billions of sensors all around us such as cameras, smart phones, cars as well as the large amounts of data across enterprises, education systems and organizations. In the age of big data, artificial intelligence (AI), machine learning and deep learning deliver unprecedented insights in the massive amounts of data.

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Evolution of IT Research Report

whitePaper | July 23, 2020

LogicMonitor asked 500 global IT leaders from across the globe how their departments are evolving to maintain SLAs and business continuity amidst the 2020 global pandemic.

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White Paper on the use of Artificial Intelligence in Trade Facilitation

whitePaper | February 15, 2023

Artificial intelligence (AI) is an enabling technology impacting the global economy and international trade. Combined with business-process-oriented automation and more efficient data flow exchanges, AI further promises to lift barriers to international trade, stimulate growth in global electronic commerce and allow for better predictions and associations to inform policy decisions.

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What Businesses with AI in Production Can Teach Those Lagging Behind

whitePaper | August 25, 2022

Businesses are in different stages with their artificial intelligence (AI) technologies. Even today, after many years of evaluating AI, only one third of organizations have actually put AI into production (31%1 ). Organizations that started somewhat later are currently prototyping their AI solutions (20%). Companies that only recently came on board with AI are experimenting with AI technologies for their business cases (25%). And a relatively large portion (24%) have only just begun evaluating AI for their business cases.

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Modernize Your Payments Architecture

whitePaper | August 9, 2020

The payments industry is going through a period of massive disruption. Consumers increasingly expect a fast, easy payment process, coupled with immediate, uninterrupted access to account information and services.

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Accenture Enterprise AI – Scaling Machine Learning and Deep Learning Models AWS Whitepaper

whitePaper | August 23, 2022

Today, there is a real-time, global, tectonic shift in the workplace caused by digital transformation. Accelerated by the Covid pandemic, this digital transformation has created never-seen-before opportunities and significant workplace disruption. Fully realizing the new market opportunities demands a modernized workforce.

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Spotlight

Illumio

Illumio, the leader in micro-segmentation, prevents the spread of breaches inside data center and cloud environments. Enterprises such as Morgan Stanley, BNP Paribas, Salesforce, and Oracle NetSuite use Illumio to reduce cyber risk and achieve regulatory compliance.

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