Bots and AI driving digital engagement and service delivery

July 8, 2019

Three-quarters of organisations surveyed by Gartner increased customer experience (CX) technology investments in 2018. The top three emerging technologies expected to have the biggest impact on CX projects in the next three years include artificial intelligence (53%), virtual customer assistants and chatbots (39%).

Spotlight

Integrated IT

Integrated IT is a leading provider of outsourced information technology services in the Northeast. In business since 1999, we built a successful practice around knowledge, honesty and responsibility, and as a result have established hundreds of trust-based, decades-long partnership relationships with clients across multiple industries, as well as with educational institutions and government agencies.

OTHER WHITEPAPERS
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A Beginners Guide to Conversational AI

whitePaper | September 22, 2021

The value of conversational AI is clear—meaning it’s time to take the next step and begin setting specific goals if you want to see real returns on your investment. Access this beginner’s guide to conversational AI to learn important industry terms and explore the questions you need to be asking as you explore different solutions.

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Maximising theAI opportunity

whitePaper | November 1, 2019

Artificial Intelligence is becoming an ever more important part of our lives. Many of us are already familiar with its everyday applications, such as decluttering our inboxes with spam filters or receiving personalised shopping recommendations. Yet, whether it is powering a new generation of self-driving cars, guarding us against fraud or helping doctors better diagnose health conditions, AI’s transformational abilities are being felt in increasingly ubiquitous and innovative ways.

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Artificial Intelligence in the corporate world

whitePaper | November 25, 2019

In 2020, artificial intelligence will no longer be a vision of the future, but a tangible reality: language agents such as Siri, Cortana or Alexa are already pervading our everyday lives. The smart assistants play our favorite music, make restaurant suggestions, recommend films, identify the fastest route to our destination and steer our car better into the parking lot than we could. We use artificially intelligent systems that are becoming more and more a matter of course both at home and at work. AI systems have slipped into our everyday lives and they are here to stay.

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AI in Planning

whitePaper | September 17, 2022

As stated in the American Planning Association’s 2022 Trend Report for Planners, over centuries, professions have evolved with changing environments, shifting eras, new challenges, societal shifts, and technological innovations. While some professions have become obsolete or or were replaced by technology, others have adapted or readjusted and stayed relevant in an ever-changing world. What is different today is the pace of change, which requires faster, even proactive, adjustments—including new tools, processes, and skills.

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MongoDB and IBM zSystems

whitePaper | May 25, 2022

Modernization of data and applications on the mainframe is a necessary priority for modern organizations. Building a MongoDB Operational Data Layer (ODL) is a pattern widely used to make critical mainframe data available for modern mobile and web applications.

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Tachyum Prodigy on the Leading Edge of AI Industry Trends

whitePaper | October 18, 2022

Tachyum Prodigy is the industry’s first universal processor, unifying the functionality of CPU, GPU, and TPU into a single monolithic package. Prodigy’s revolutionary new architecture provides 6x more raw performance on AI training and inference workloads than the industry’s highest performing GPU, and up to 10x performance at the same power.

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Spotlight

Integrated IT

Integrated IT is a leading provider of outsourced information technology services in the Northeast. In business since 1999, we built a successful practice around knowledge, honesty and responsibility, and as a result have established hundreds of trust-based, decades-long partnership relationships with clients across multiple industries, as well as with educational institutions and government agencies.

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