Bots and AI driving digital engagement and service delivery

July 8, 2019

Three-quarters of organisations surveyed by Gartner increased customer experience (CX) technology investments in 2018. The top three emerging technologies expected to have the biggest impact on CX projects in the next three years include artificial intelligence (53%), virtual customer assistants and chatbots (39%).

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Peplink

Peplink is the leader in SD-WAN solutions. Peplink's SpeedFusion SD-WAN routers have been deployed around the world, helping thousands of customers from varied industries to increase bandwidth, enhance Internet reliability, and reduce costs. Our complete product line includes models for business of all sizes, and provides an award winning Internet experience for customers.

OTHER WHITEPAPERS
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Protecting the Human Side of Cybersecurity

whitePaper | August 1, 2020

The majority of enterprise companies have hundreds of apps deployed in the cloud, and that trend is expected to continue, according to a new survey by IDG. That said, 52% of companies find that securing those apps continues to be challenging. But that doesn’t mean that the remaining 48% are fully confident in their cloud app security or are fully aware of all of the facets of cloud security they should be considering. “Cloud security is a broad issue,” says Jim Fulton, Director, Cloud & Edge Protection Solutions for Forcepoint. “From what I’ve seen, about 10% of companies really understand all of the facets.

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Artificial Intelligence in the corporate world

whitePaper | November 25, 2019

In 2020, artificial intelligence will no longer be a vision of the future, but a tangible reality: language agents such as Siri, Cortana or Alexa are already pervading our everyday lives. The smart assistants play our favorite music, make restaurant suggestions, recommend films, identify the fastest route to our destination and steer our car better into the parking lot than we could. We use artificially intelligent systems that are becoming more and more a matter of course both at home and at work. AI systems have slipped into our everyday lives and they are here to stay.

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How Data Can Help Us Get Back to School Safely

whitePaper | August 18, 2020

This year, back to school for college students means more than just buying supplies, finding the right dorm and making sure to get into the proper classes. The COVID-19 pandemic has changed the annual fall ritual into one where campuses need to make sure they are safe from infection while providing a healthy environment for learning, growth and community.

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insideBIGDATA Guide to Optimized Storage for AI and Deep Learning Workloads

whitePaper | June 24, 2022

This new technology guide from DDN shows how optimized storage has a unique opportunity to become much more than a siloed repository for the deluge of data constantly generated in today’s hyper-connected world, but rather a platform that shares and delivers data to create competitive business value. The intended audience for this important new technology guide includes enterprise thought leaders (CIOs, director level IT, etc.), along with data scientists and data engineers who are a seeking guidance in terms of infrastructure for AI and DL in terms of specialized hardware. The emphasis of the guide is “real world” applications, workloads, and present day challenges.

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HFS Enterprise AI Services Top 10

whitePaper | January 12, 2020

“The services market for artificial intelligence technologies is rapidly maturing on the back of several years of learning and a realization—delivering AI is unlike delivering any other technology thus far. Delivering on the promise of AI calls for far more collaboration between service providers, tech vendors, and enterprise clients.” The biggest differentiator in enterprise AI services, as described by most of the customer leaders, is the quality of people—not just the quantity available for a specific skill. Domain understanding and data engineering capabilities are top priorities. A culture of innovation, experimentation, collaboration, and co creation with customers is the key winning formula here.”

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Green Mechanical

whitePaper | April 16, 2020

Since its inception in 1983, Green Mechanical has grown from 1 to 3 offices, taking on larger, more complex projects. However, success came with its own unique challenges. With employees spread across multiple cities and states, Green Mechanical built custom workflows for various systems to ensure collaborators had access to the information they needed. That meant employees had to keep track of multiple remote logins to complete simple tasks like printing job cost reports. Additionally, some employees used digital processes, while others used pen-and-paper. As a result, teams were often working off outdated information.

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Spotlight

Peplink

Peplink is the leader in SD-WAN solutions. Peplink's SpeedFusion SD-WAN routers have been deployed around the world, helping thousands of customers from varied industries to increase bandwidth, enhance Internet reliability, and reduce costs. Our complete product line includes models for business of all sizes, and provides an award winning Internet experience for customers.

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