Bots and AI driving digital engagement and service delivery

July 8, 2019

Three-quarters of organisations surveyed by Gartner increased customer experience (CX) technology investments in 2018. The top three emerging technologies expected to have the biggest impact on CX projects in the next three years include artificial intelligence (53%), virtual customer assistants and chatbots (39%).

Spotlight

CIPS (Canada’s Association of Information Technology Professionals)

CIPS is a professional association of individual IT professionals. Since 1958 CIPS has helped strengthen the Canadian IT.

OTHER WHITEPAPERS
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White Paper on the use of Artificial Intelligence in Trade Facilitation

whitePaper | February 15, 2023

Artificial intelligence (AI) is an enabling technology impacting the global economy and international trade. Combined with business-process-oriented automation and more efficient data flow exchanges, AI further promises to lift barriers to international trade, stimulate growth in global electronic commerce and allow for better predictions and associations to inform policy decisions.

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Embedding AI-powered Analytics Into Your Application

whitePaper | September 28, 2022

Your customers need more than dashboards. They need instant, actionable insights and analytics. And you need to offer more than basic analytics to futureproof your application. Learn how embedding AI-powered analytics gives you a sustainable competitive advantage. Download the complete guide today.

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Leading Through Digital AI Powered Transformation

whitePaper | December 23, 2019

We are witnessing a new genre of companies shaping the business landscape by leveraging emerging technologies and applying them with such potency to create competitive advantage. These organisations have a quest to scale; they are big on customer experience; they are open to partnerships and are able to deploy their products and services at scale through APIs; they are big adopters of the cloud and quite often are born in the cloud; they embrace design thinking and are happy to return to first principles to find innovative solutions to business problems; and they are relentless at leveraging the power of artificial intelligence (AI) for insights and decision making.

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Everyday Ethics for Artificial Intelligence

whitePaper | December 26, 2022

IBM embraces five foundational pillars of trustworthy AI: Explainability, Fairness, Robustness, Transparency, and Privacy. These pillars underpin the development, deployment and use of AI systems. This document and IBM’s trustworthy AI pillars are meant to help you align on both process and outcomes.

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Conversational AI using NVIDIA : NetApp Solutions

whitePaper | October 17, 2022

The NVIDIA DGX family of systems is made up of the world’s first integrated artificial intelligence (AI)-based systems that are purpose-built for enterprise AI. NetApp AFF storage systems deliver extreme performance and industry-leading hybrid cloud data-management capabilities. NetApp and NVIDIA have partnered to create the NetApp ONTAP AI reference architecture, a turnkey solution for AI and machine learning (ML) workloads that provides enterprise-class performance, reliability, and support.

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Towards the engineering of trustworthy AI applications for critical systems

whitePaper | October 26, 2022

An accident that will leave its mark. Yesterday morning, Mrs. D., an employee of the Pharma4.0 factory in Valenciennes, had her right wrist broken by an InCobot handling robot during an ordinary operation that until now had never caused any problems. In this factory, the operation called “pick and place” of cough syrup bottles is performed jointly by human operators and robotic arms in the same work area, and this on many stations.

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Spotlight

CIPS (Canada’s Association of Information Technology Professionals)

CIPS is a professional association of individual IT professionals. Since 1958 CIPS has helped strengthen the Canadian IT.

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