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Bots and AI driving digital engagement and service delivery

July 8, 2019

Three-quarters of organisations surveyed by Gartner increased customer experience (CX) technology investments in 2018. The top three emerging technologies expected to have the biggest impact on CX projects in the next three years include artificial intelligence (53%), virtual customer assistants and chatbots (39%).

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Illumio

Illumio, the leader in micro-segmentation, prevents the spread of breaches inside data center and cloud environments. Enterprises such as Morgan Stanley, BNP Paribas, Salesforce, and Oracle NetSuite use Illumio to reduce cyber risk and achieve regulatory compliance.

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Evolution of IT Research Report

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Modernize Your Payments Architecture

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The payments industry is going through a period of massive disruption. Consumers increasingly expect a fast, easy payment process, coupled with immediate, uninterrupted access to account information and services.

Accenture Enterprise AI – Scaling Machine Learning and Deep Learning Models AWS Whitepaper

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Today, there is a real-time, global, tectonic shift in the workplace caused by digital transformation. Accelerated by the Covid pandemic, this digital transformation has created never-seen-before opportunities and significant workplace disruption. Fully realizing the new market opportunities demands a modernized workforce.

Bots and AI driving digital engagement and service delivery