BMC Remedy with Smart IT

IT service desk systems have evolved considerably over the past 20 years, from simple tools for capturing tickets to sophisticated solutions that streamline and automate service support tasks. These tasks are performed by people in a variety of IT roles including those outside the traditional service desk, such as development or operations.

Spotlight

Masergy

Masergy owns and operates the largest independent Software Defined Platform in the world, delivering hybrid networking, managed security and cloud communication solutions to enterprises around the globe. Our platform leverages advanced technologies including software defined networking, network function virtualization, advanced machine learning, and big data analytics to drive the flexibility, visibility, and control that enterprise IT teams require.

OTHER WHITEPAPERS
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How APAC enterprises can scale up their AI initiatives

whitePaper | May 25, 2022

In the past few years, artificial intelligence (AI) has proved to be much more than just a buzzword, successfully redefining the way that businesses work. From finance to healthcare, various industries have shown tangible outcomes from using AI as a part of their solutions, reiterating the immense possibilities this technology can provide for the world.

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White Paper:Intelligent Networking, AI and Machine Learning

whitePaper | June 7, 2022

Telecoms need to be able to incorporate new technologies and next-generation connectivity such as 5G to customers and end users. To achieve these ambitious goals, they need to optimize their networks – make them more intelligent if you will. Some of the tools needed include artificial intelligence (AI), machine learning (ML) and artificial intelligence operations (AIOps). This document will explore what intelligent networking means to telecoms, vendors and customers, and how AI and ML technologies and tools can be used, the cultural shifts the industry needs to make it a success, and what to bear in mind when deploying machine learning across a telecom network.

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Artificial intelligence across industries

whitePaper | September 12, 2022

Artificial intelligence is currently attracting considerable interest and attention from industry, researchers, governments as well as investors, who are pouring record amounts of money into the development of new machine learning technologies and applications.

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Democratizing AI: Transforming Your Operating Model to Support AI Adoption

whitePaper | May 20, 2021

AI has become a strategic imperative. Early adopters are achieving massive returns, while others risk falling behind. Yet, with AI knowledge and resources scarce, most companies cannot copy the FAANG approach. Even if their vast resources were more readily available, it’s hard to reboot an organization without disrupting the bottom line. Most executives need to work with the resources available — their existing people, processes, and technology.

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10 Keys to AI Success in 2021

whitePaper | May 17, 2021

AI will impact every area of our lives, and its applications are virtuallylimitless. From solving society's biggest problems to creating newopportunities in business, AI will help us take huge leaps forward in this next decade.

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ACCELERATE DEEP LEARNING WITH A MODERN DATA PLATFORM

whitePaper | February 17, 2022

Massive amounts of data are being created driven by billions of sensors all around us such as cameras, smart phones, cars as well as the large amounts of data across enterprises, education systems and organizations. In the age of big data, artificial intelligence (AI), machine learning and deep learning deliver unprecedented insights in the massive amounts of data.

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Spotlight

Masergy

Masergy owns and operates the largest independent Software Defined Platform in the world, delivering hybrid networking, managed security and cloud communication solutions to enterprises around the globe. Our platform leverages advanced technologies including software defined networking, network function virtualization, advanced machine learning, and big data analytics to drive the flexibility, visibility, and control that enterprise IT teams require.

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