Artificial Intelligence in Workforce Management Systems

May 21, 2019

Artificial intelligence (AI) was formally founded as an academic discipline at a conference in 1956, long before workforce management (WFM) systems became a staple in the contact center. In the years since, AI initiatives and enthusiasm have ebbed and flowed, but there’s been a recent surge in interest and investment due to advancements in computing power, an explosion of data collection and the business need to seek increased productivity and profitability through technology.

Spotlight

Harbinger Systems

Harbinger Systems is a global company providing software technology services for independent software vendors and enterprises, with a specialization in product engineering. Since 1990, Harbinger has developed a strong customer base worldwide. Harbinger’s customers are software product companies, including hi-tech startups in Silicon Valley, to leading product companies in the US and large in-house IT organizations.

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Spotlight

Harbinger Systems

Harbinger Systems is a global company providing software technology services for independent software vendors and enterprises, with a specialization in product engineering. Since 1990, Harbinger has developed a strong customer base worldwide. Harbinger’s customers are software product companies, including hi-tech startups in Silicon Valley, to leading product companies in the US and large in-house IT organizations.

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