Artificial intelligence: Friend or foe of customer service?

July 4, 2019

Applications and devices that are enabled for artificial intelligence (AI) increasingly think and act more like humans. This gives AI huge potential to make customer service more effective by streamlining case management and other predictable tasks. But all the noise about AI can be overwhelming.

Spotlight

Dassault Systèmes

Dassault Systèmes, the 3DEXPERIENCE Company, provides business and people with virtual universes to imagine sustainable innovations. Its world-leading solutions transform the way products are designed, produced, and supported. Dassault Systèmes’ collaborative solutions foster social innovation, expanding possibilities for the virtual world to improve the real world. The group brings value to over 190,000 customers of all sizes, in all industries, in more than 140 countries.

OTHER WHITEPAPERS
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Implementing AI in business challenges and resource

whitePaper | November 10, 2019

Large enterprises need to implement AI solutions quickly and efficiently, but many don’t have the right people, process and technology. Firms can accelerate progress to AI maturity through use of a robust workbench, an operating model built on a data science-led pyramid of skills, and pre-built solutions when data complexity and talent scarcity are too big a challenge.

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MySQL HeatWave ML

whitePaper | August 9, 2022

This document in any form, software or printed matter, contains proprietary information that is the exclusive property of Oracle. Your access to and use of this confidential material is subject to the terms and conditions of your Oracle software license and service agreement, which has been executed and with which you agree to comply.

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Optimize Microsoft SQL Server Workloads with NetApp Solutions

whitePaper | July 31, 2020

IT organizations face constant change. There’s the overarching transition to cloud, which raises questions about what workloads to move when. And there are application-level transitions imposed by vendors when they end support for older versions of software, forcing companies to upgrade. Microsoft SQL Server is swept up in both of these transitions. Organizations rely on SQL Server for everything from ERP to analytics, and thousands of them are running the 2008 or older versions that are now end of support.

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What´s New in Denodo Platform 8.0

whitePaper | August 12, 2020

Denodo Platform 8.0 is a significant step forward in realizing the vision of a logical data fabric as a unified data delivery platform that bridges the gap between IT infrastructure and consuming business applications. Denodo Platform 8.0 is based on the same data virtualization technology that Denodo has developed over the years to unify data integration, metadata management, security, and data governance. Denodo Platform 8.0 greatly accelerates the delivery of governed data to all data consumers, in the most appropriate format for each, across multiple distributed heterogeneous systems

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Beyond the hype: A guide to understanding and successfully implementing artificial intelligence within your business

whitePaper | January 4, 2022

When people hear AI they often think about sentient robots and magic boxes. AI today is much more mundane and simple—but that doesn’t mean it’s not powerful. Another misconception is that high-profile research projects can be applied directly to any business situation. AI done right can create extreme return on investments (ROIs)—for instance through automation or precise prediction. But it does take thought, time and proper implementation. We have seen that success and value generated by AI projects is increased when there is a grounded understanding and expectation of what the technology can deliver from the C-suite down.

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The Responsible AI Certification Program

whitePaper | June 29, 2022

The Responsible AI Institute (RAII) is developing one of the world’s first responsible AI certification programs. The RAII Certification Program is aligned with emerging global AI laws and regulations, internationally agreed-upon AI principles, research, emerging best practices, and human rights frameworks.

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Spotlight

Dassault Systèmes

Dassault Systèmes, the 3DEXPERIENCE Company, provides business and people with virtual universes to imagine sustainable innovations. Its world-leading solutions transform the way products are designed, produced, and supported. Dassault Systèmes’ collaborative solutions foster social innovation, expanding possibilities for the virtual world to improve the real world. The group brings value to over 190,000 customers of all sizes, in all industries, in more than 140 countries.

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