Artificial intelligence: Friend or foe of customer service?

July 4, 2019

Applications and devices that are enabled for artificial intelligence (AI) increasingly think and act more like humans. This gives AI huge potential to make customer service more effective by streamlining case management and other predictable tasks. But all the noise about AI can be overwhelming.

Spotlight

eXate

Exate Technology protects data in order to allow firms to safely use Cloud Technologies, as well as to comply with Cross-Border Data Transfers and Global Data Privacy Regulations. Data is a valuable asset and Exate's patent pending "passport control for data"​ solution allows clients to apply rules which easily and effectively control how data is accessed and reported.

OTHER WHITEPAPERS
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Intel® FPGAs and SoCs with Intel® FPGA AI Suite and OpenVINO Toolkit Drive Embedded/Edge AI/Machine Learning Applications

whitePaper | September 28, 2022

As the speed of enterprise operations surge and expectations for quick responses rise, decision making increasingly migrates from data centers to the network’s edge. Whether it’s on the shop floor, where busy production lines must not stand idle, a doctor in a surgical suite waiting for answers, a fire crew needing orders to fight a frantically advancing wildfire, scientists looking for insights that will help a recovering coral reef, or a retail environment where impatient customers wait for help in making a purchase, enterprises must configure their systems to collect information, to develop actionable insights, and to provide decisions or answers in real time.

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Evolution of IT Research Report

whitePaper | July 23, 2020

LogicMonitor asked 500 global IT leaders from across the globe how their departments are evolving to maintain SLAs and business continuity amidst the 2020 global pandemic.

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Accelerate Digital Transformation with Low-Code/No-Code Automation

whitePaper | November 30, 2022

The first-generation low-code platforms required considerable adaptations and months of development in the late 1990s and early 2000s. Gartner expects that by 2024, low-code/no-code automation will account for 65% of all app development.

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The AI Behind Vectra AI

whitePaper | December 14, 2022

Data science is Vectra AI’s north star. We have always believed that data science and AI, if used properly, can transform our fight against cyberattacks and give an edge to defenders. However, not all AI is the same.

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WHY MACHINE LEARNING IS THE FUTURE OFPREDICTIVE AND INDUSTRIAL MAINTENANCE

whitePaper | July 10, 2020

There’s no arguing that preventing failures and accidents is critical for industry. Unexpected incidents can grind operations to a halt for extended periods of time and necessitate expensive repairs. Just 12 hours of downtime for an oil production platform could cost six to eight million dollars in lost production opportunity alone. A single day of grounding for a plane costs roughly four to five million dollars. Because of these disruptions, industrial sectors are always on the lookout for newer, better maintenance methods, and the approach on everyone’s lips right now is predictive maintenance. While everyone agrees on the name, there is less consensus on what it means or how to implement it. But to truly unlock the potential of predictive maintenance, it needs to be paired with artificial intelligence (AI) and machine learning (ML).

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How End-to-End Testing is Evolving

whitePaper | May 31, 2022

End-to-End (E2E) testing has traditionally been seen as a ‘final frontier’ of sorts in software development.

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Spotlight

eXate

Exate Technology protects data in order to allow firms to safely use Cloud Technologies, as well as to comply with Cross-Border Data Transfers and Global Data Privacy Regulations. Data is a valuable asset and Exate's patent pending "passport control for data"​ solution allows clients to apply rules which easily and effectively control how data is accessed and reported.

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