Artificial intelligence Augmenting human intelligence

October 11, 2019

Artificial intelligence (AI) is expected to drive the next wave of economic expansion across the globe in today’s digital age. This technology is transforming the way we interact with the world. Numerous nations are taking initiatives and drafting strategies to embrace AI. India also has a sense of optimism that AI will contribute to the country’s broader growth agenda. The technology has the potential to touch every sphere of life and make a positive impact on various fields, such as retail, healthcare, education, and manufacturing.

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Improving Enterprises

Improving is a technology management and consulting services firm deeply rooted in our commitment to establishing trust — not only with each other but with our clients, partners, communities, and others. We aspire to do this through creating transparency, delivering results, continuously improving, clarifying expectations, and keeping our commitments.

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Delivering Exceptional Customer Experience Through Your Contact Center

whitePaper | October 3, 2022

Contact center associates deal with complex incall tasks, across multiple systems. High staff turnover is common, and training up new staff can take weeks or even months. These challenges can quickly begin to affect engagement, performance and KPIs. With a cohesive digital strategy, your Digital Workforce has instant access to all customer information from one system, meeting the customer’s expectation of immediacy.

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Osterman Research - Improve Performance of Microsoft Office 365

whitePaper | July 31, 2020

Microsoft 365 provides organizations with a range of efficient, new-style productivity and collaboration tools that are widely embraced across the world. However, Microsoft 365 comes with some shortcomings in certain key areas, such as security, auditing, archiving, backup and recovery, data protection, and more. Relying solely on the native capabilities in Microsoft 365 can lead to challenges, such as missed security threats and the inability to recover accidentally deleted data – all of which can be costly.

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Upcoming European AI Regulation: What to expect & how to prepare

whitePaper | July 20, 2022

In recent years, the use of AI in organisations has drastically increased. As a result, lawmakers around the world have been paying close attention to the developments in the field of AI too. While there is no comprehensive legal body in Switzerland and the EU that regulates the use of AI today, there are clear signs that Swiss and European organisations should prepare for stricter regulation.

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Government AI Readiness Index 2022

whitePaper | October 18, 2022

We first published this index five years ago. The world was different then. Governments were dealing with a landscape defined by benign growth, relative global stability, the optimism of an emergent technology. In 2022, it feels like everything has changed. It looks like we are entering a global recession, war has returned to Europe and AI breaks new ground every week. Just the last month has brought advances in art (Stable Diffusion), chat (ChatGPT) and negotiation (CICERO).

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Powering Contact Center Transformation by using Intel AI

whitePaper | September 23, 2022

According to the research published by Microsoft3 on Global Customer Service, 58% of customers feel the importance of Customer Experience (CX), and 61% stopped doing business with a brand due to poor CX and go for different brands.

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How MongoDB Provides Strategic Advantage in Financial Services

whitePaper | August 9, 2020

Even before the COVID-19 pandemic, the pace of change in the financial services industry was exhausting. The challenges just kept coming: from the 2008 financial crisis to a raft of fintech newcomers and established brands pivoting into the industry, a panoply of regulations and the looming threat of a recession — to name a few.

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Spotlight

Improving Enterprises

Improving is a technology management and consulting services firm deeply rooted in our commitment to establishing trust — not only with each other but with our clients, partners, communities, and others. We aspire to do this through creating transparency, delivering results, continuously improving, clarifying expectations, and keeping our commitments.

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