A Software Platform for Operational Technology Innovation

whitePaper | June 23, 2020

Modern organizations face unprecedented threats to their critical information assets and data. In previous years, the mindset of many cybersecurity professionals and business leaders was focused on avoiding attacks and building a strong perimeter to deflect them. However, more recently this approach has shifted, and these leaders now understand that attacks are inevitable. With this fundamental shift in thinking, cybersecurity professionals must build strong incident response programs that are capable of detecting threats in a timely manner and responding effectively when they occur.

whitePaper | January 12, 2020

“The services market for artificial intelligence technologies is rapidly maturing on the back of several years of learning and a realization—delivering AI is unlike delivering any other technology thus far. Delivering on the promise of AI calls for far more collaboration between service providers, tech vendors, and enterprise clients.” The biggest differentiator in enterprise AI services, as described by most of the customer leaders, is the quality of people—not just the quantity available for a specific skill. Domain understanding and data engineering capabilities are top priorities. A culture of innovation, experimentation, collaboration, and co creation with customers is the key winning formula here.”

whitePaper | August 11, 2020

Today, customer experience (CX) is about so much more than straight-up service, polite cashiers, hold times, or the number of business days it takes for a product to arrive in the mail. CX involves feelings, emotions, and encompasses your customers’ entire journey - from the moment they step foot in a store or visit a website until the moment they purchase from you again, tweet a positive shout out, or, on the flip side, reach out with an issue.

whitePaper | October 20, 2022

Telecoms need to be able to incorporate new technologies and next-generation connectivity such as 5G to customers and end users.

whitePaper | October 20, 2022

Artificial intelligence has already started to have an impact on urban settings at an unprecedented pace, with sophisticated solutions being deployed in the streets, at airports and in other city installations. In fact, cities are becoming experimental sites for new forms of artificial intelligence and automation technologies that are applied across a wide variety of sectors and places.

whitePaper | November 24, 2022

High-profile examples of harm associated with algorithm failure and misuse have garnered significant public concern (e.g. manipulation of the democratic process, discriminatory practice in criminal justice sentencing, and bias against racial and gender categories in the labour market). The field of AI ethics refers to the literature and to the community of people interested in this space. One high-profile manifestation of this is the formation of specialist ethics councils and teams to deliberate on conundrums regarding the use, access and openness of platforms and technologies (such as social media and messaging apps, etc.). For instance, the banning of particular public figures as well as lay users for use of the services in a manner that is not acceptable has been a constant theme in the public debate.