A BUYER’S GUIDE FOR LOCALIZATION SERVICES:

August 21, 2019

Your localization partner is going to do a deep-dive into your business—so start by diving deep into theirs. Are they an industry-leader with 20 years of experience or a relative newcomer? Will they speak Samoan, Uzbek, or Swahili (and all your customers’ languages)? Can they deliver on-time and on-budget—every time? Ask how many languages they support. Find out whether their translator team comprises just linguists, or linguists and subject matter experts. Explore the backgrounds of their senior management team. Be nosey. Ask questions. Cyberstalk.

Spotlight

Thrive

Thrive is one of the largest leading next generation managed services provider in the Northeast United States. Serving companies in all of New England, New York, New Jersey and Beyond. The Thrive technology solutions suite utilizes Cloud, Cyber Security, Networking, Disaster Recovery and other pioneering managed services to help compliance-driven businesses solve complex IT issues.

OTHER WHITEPAPERS
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A Blueprint for Equity and Inclusion in Artificial Intelligence

whitePaper | June 28, 2022

Artificial intelligence (AI) has been accelerating across sectors. It has great potential to benefit society but the technology’s full potential can only be realized if it includes the diversity of the populations it represents throughout every step of its development. With growing concerns about bias, data privacy and lack of representation, it is critical to re-evaluate the way in which AI is both designed and deployed to ensure that all affected stakeholders and communities reap the benefits of the technology, rather than any harm.

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Software Development Trends to Look Out for in 2022

whitePaper | October 6, 2022

It is not unusual to see software development trends change year after year. The pandemic has only accelerated the whole process, and it seems that the trends are changing even faster. What was once considered as acceptable practice in software development might no longer be the case in the foreseeable future. This is why startup founders and big corporation managers should be aware and well-informed of where all the software industry trends are heading to and how to strategize in the best possible app to develop and place an app.

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Certifying Fairness of AI-Applications An Impossible Task?

whitePaper | January 28, 2022

Since more and more decisions that used to be made by humans are nowadays made either with the help of Artificial Intelligence (AI) or by AI alone, it is essential that the AI algorithms are “fair.” In this whitepaper, we discuss issues surrounding the fairness of AI applications, with a special focus on how it can be assessed independently and subsequently certified. We explain why an AI application cannot be classified – and subsequently certified – as “fair” or “unfair” in a general sense and propose an approach that makes it possible to classify it as “fair” or “unfair” under the (application)-specific definition of fairness.

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HFS Enterprise AI Services Top 10

whitePaper | January 12, 2020

“The services market for artificial intelligence technologies is rapidly maturing on the back of several years of learning and a realization—delivering AI is unlike delivering any other technology thus far. Delivering on the promise of AI calls for far more collaboration between service providers, tech vendors, and enterprise clients.” The biggest differentiator in enterprise AI services, as described by most of the customer leaders, is the quality of people—not just the quantity available for a specific skill. Domain understanding and data engineering capabilities are top priorities. A culture of innovation, experimentation, collaboration, and co creation with customers is the key winning formula here.”

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Delivering Exceptional Customer Experience Through Your Contact Center

whitePaper | October 3, 2022

Contact center associates deal with complex incall tasks, across multiple systems. High staff turnover is common, and training up new staff can take weeks or even months. These challenges can quickly begin to affect engagement, performance and KPIs. With a cohesive digital strategy, your Digital Workforce has instant access to all customer information from one system, meeting the customer’s expectation of immediacy.

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Modern Risk Management for AI Models

whitePaper | September 15, 2022

The concept of Artificial Intelligence (AI) and Machine Learning (ML) dates back to the 1950s with researchers trying to use machines to simulate human intelligence in machines. However, their use in the financial sector has been limited. With enhanced customer service and mounting cost pressures, financial institutions (FIs) have now started to look at AI as a possible solution for improving cost and operational efficiencies.

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Spotlight

Thrive

Thrive is one of the largest leading next generation managed services provider in the Northeast United States. Serving companies in all of New England, New York, New Jersey and Beyond. The Thrive technology solutions suite utilizes Cloud, Cyber Security, Networking, Disaster Recovery and other pioneering managed services to help compliance-driven businesses solve complex IT issues.

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