WAN and LAN Monitoring

whitePaper | August 23, 2022

Today, there is a real-time, global, tectonic shift in the workplace caused by digital transformation. Accelerated by the Covid pandemic, this digital transformation has created never-seen-before opportunities and significant workplace disruption. Fully realizing the new market opportunities demands a modernized workforce.

whitePaper | June 22, 2022

Artificial intelligence (AI) and machine learning have revolutionized how organizations are using their data. Automated machine learning (AutoML) facilitates and improves the endto-end data science process. This process includes everything from preprocessing and cleaning the data, selecting and engineering appropriate features, tuning and optimizing the model, analyzing results, explaining and documenting the model, and of course, deploying it into production.

whitePaper | September 23, 2022

According to the research published by Microsoft3 on Global Customer Service, 58% of customers feel the importance of Customer Experience (CX), and 61% stopped doing business with a brand due to poor CX and go for different brands.

whitePaper | October 3, 2022

Contact center associates deal with complex incall tasks, across multiple systems. High staff turnover is common, and training up new staff can take weeks or even months. These challenges can quickly begin to affect engagement, performance and KPIs. With a cohesive digital strategy, your Digital Workforce has instant access to all customer information from one system, meeting the customer’s expectation of immediacy.

whitePaper | March 1, 2020

The lucrative business of banks selling their customers “financial advice” coupled with financial products has been in the spotlight recently with the events that have shaken up the banking and financial services world. The most notable ones are the investigations of the Royal Commissions into the misconduct of the banking and superannuation industry1 , the misconduct charges of £264 billion fined by EU on the top 20 banks2 , the Wells Fargo fake accounts scandal3 and the nearly 1000 cases of fraud reported to FINRA resulting in a fine of $61 Million in 20184 .

whitePaper | September 28, 2022

Your customers need more than dashboards. They need instant, actionable insights and analytics. And you need to offer more than basic analytics to futureproof your application. Learn how embedding AI-powered analytics gives you a sustainable competitive advantage. Download the complete guide today.