Bimodal IT is Not an Excuse for Inaction: Modernizing Traditional Applications

whitePaper | December 22, 2022

Contact centres are often viewed as cost drivers rather than business drivers. This is understandable, when you consider that differentiation efforts in this space have often struggled to be sustainable from a cost or staffing perspective. Figuring out the formula of investment to increased income is helped when you have an experienced guide to shorten your journey. Read on to get the benefit of our two companies’ experience, multiplied by hundreds of clients.

whitePaper | November 30, 2022

The first-generation low-code platforms required considerable adaptations and months of development in the late 1990s and early 2000s. Gartner expects that by 2024, low-code/no-code automation will account for 65% of all app development.

whitePaper | July 29, 2022

China is following a national strategy to lead the world in artificial intelligence by 2030, including by pursuing “general AI” that can act autonomously in novel circumstances. Open-source research identifies 30 Chinese institutions engaged in one or more of this project‘s aspects, including machine learning, brain-inspired AI, and brain-computer interfaces. This report previews a CSET pilot program that will track China’s progress and provide timely alerts.

whitePaper | September 22, 2021

The value of conversational AI is clear—meaning it’s time to take the next step and begin setting specific goals if you want to see real returns on your investment. Access this beginner’s guide to conversational AI to learn important industry terms and explore the questions you need to be asking as you explore different solutions.

whitePaper | January 18, 2020

As organizations adopt digital transformation strategies to prepare for the future, a core idea for how to accelerate that transformation is the adoption of AI. While most organizations fundamentally believe in the promise of AI, they are still only just beginning to use it. Only 1 in 5.5 organizations are deeply committed to AI, while more than half are experimenting or beginning to see it around their organization.

whitePaper | August 18, 2020

This year, back to school for college students means more than just buying supplies, finding the right dorm and making sure to get into the proper classes. The COVID-19 pandemic has changed the annual fall ritual into one where campuses need to make sure they are safe from infection while providing a healthy environment for learning, growth and community.