Bentley Systems

AI Tech

Avaya | February 01, 2021

Avaya Inc. has expanded the potentialities of its contact center tool by upgrading it to an enhanced version of Google Cloud Dialogflow CX. This can be used to create virtual agents with artificial intelligence capabilities that can verbally interact with customers. Applying a CCAI (Content Center AI) cloud facility offered by Google, the conversational artificial intelligence capabilities being offered by Avaya are assistance using an instance of the service called Avaya AI virtu...

AI Tech

PRNewswire | July 12, 2023

Intermedia Cloud Communications, a leading provider of intelligent cloud communications and collaboration solutions – including voice, video, chat, contact center, email, file management, productivity applications, and more – to businesses and the partners that serve them, today announced the launch of AI Transcription Redaction, a new data privacy and security feature designed to automatically identify and redact sensitive customer information from Intermedia Contact Center vo...

Zensar | July 16, 2020

Foolproof, a Zensar company, a digital solutions and technology services company that specializes in partnering with global organizations on their digital transformation journey, announced the launch of Infinity CRO, a conversion rate optimisation product focused on helping businesses improve their digital real estate, focus marketing spend and make significant returns on digital. Infinity CRO brings together the end-to-end capability Foolproof have from qualitative research and insight, to beha...

AI Applications

PR News Wire | August 31, 2023

Couchbase, Inc. the cloud database platform company, today announced the Couchbase AI Accelerate Partner Program designed to make it easier for customers to build AI-powered applications with Couchbase Capella and support integrations with the broader AI and data ecosystem. The program will provide organizations with resources to quickly integrate their platforms and tools with the industry-leading Database-as-a-Service Couchbase Capella™. This reduces friction for customers who are ...