Tech expert Dave Hatter explains how artificial intelligence can affect you

Businesses across almost every industry use artificial intelligence to make jobs simpler for staff and tasks easier for consumers. Artificial intelligence is a powerful tool, and like any powerful tool, it can do a lot of things –- some of which are good and some of which can be problematic. Tech expert Dave Hatter talks about how AI can actually have its own bias.

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Serenova simplifies every aspect of the customer experience to make life easier for contact center executives, their customers and employees. The world’s most passionate, customer-focused brands achieve better interactions, deeper insights, and more meaningful outcomes with Serenova’s contact center solutions. Headquartered in Austin, Texas, Serenova has operations in California, Canada, the United Kingdom and Australia.

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