"The company was founded in 1985 and was acquired by the Dicom Group in 1999. Headquartered in California, Kofax produces applications that simplify information-intensive customer interactions. Kofax uses image processing techniques in addition to analytics that enable the organizations to accept the customer communications through multiple input methods.
The company believes in the “First Mile” approach which describe the initial interaction a customer can have with an organization and the need and convenience to capture that interaction via multiple devices in order to facilitate fast and intuitive first time transactions. Basically, with the use of latest technology and software, the company intends to provide an improved user experience by connecting an organization’s system of record i.e. ERM, CRM systems with its systems of engagement i.e. Fax, Email, mobile devices, web portals."