LA County Internal Services Department uses AI to improve its call center

Los Angeles County Internal Services Department (LA County ISD) migrated their call center to the Amazon Web Services (AWS) Cloud and saw a 17 percent call volume reduction, shortened wait times from 45-50 minutes to three-and-a-half minutes, and can now collect real-time user sentiment analysis. California’s Los Angeles County provides services ranging from public safety, health and human services, and social services to 10 million residents with a workforce of about 112,000 employees. LA County ISD is the first public agency in southern California to move their call center to a cloud-based contact center using Amazon Connect, Amazon Comprehend, and Amazon QuickSight.

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Lastline, Inc.

Lastline delivers the most effective and comprehensive security platform to detect, stop, and manage targeted attacks, advanced persistent threats, zero-day exploits, and evasive malware designed to bypass traditional security products. Lastline was founded by world-renowned security researchers who have been analyzing next generation threats over the past decade. The Lastline founders also created Anubis and Wepawet, free, advanced malware analysis services that are used by more than 80,000 users from security, enterprise, and government organizations.

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