LA County Internal Services Department uses AI to improve its call center

Los Angeles County Internal Services Department (LA County ISD) migrated their call center to the Amazon Web Services (AWS) Cloud and saw a 17 percent call volume reduction, shortened wait times from 45-50 minutes to three-and-a-half minutes, and can now collect real-time user sentiment analysis. California’s Los Angeles County provides services ranging from public safety, health and human services, and social services to 10 million residents with a workforce of about 112,000 employees. LA County ISD is the first public agency in southern California to move their call center to a cloud-based contact center using Amazon Connect, Amazon Comprehend, and Amazon QuickSight.

Spotlight

Meta Networks

Meta Networks is reinventing the secure enterprise network for the cloud age. With Meta's Network-as-a-Service, you can rapidly connect people, applications, clouds, data centers and offices, and secure them with a software-defined perimeter. The Meta NaaS is user-centric, leveraging a cloud-native global backbone to deliver high-performance, anytime/anywhere connectivity with always-on security.

OTHER VIDEOS

Accelerate AI Adoption with Frictionless AI

video | August 12, 2023

Altair RapidMiner is unrivaled in its ability to eliminate the organizational friction between people, the technical friction between tools, and the financial friction between aspiration and reality. Our solutions empower your employees, regardless of their skill level, to master the analytics lifecycle, from data ingestion and modeling to operationalization and reporting. Our platform delivers the tools you need to go from idea to insight. The result is a data analytics ecosystem that meets you where you are, and evolves with you, wherever you go in the future....

Watch Now

Potential Deep Learning Applications in the Future

video | August 11, 2023

Deep learning has several applications in a range of industries. Let’s take a look at some of the most notable deep-learning applications:...

Watch Now

Zoom on the profession of embedded software development engineer at Safran

video | August 1, 2023

When the Falcon 10X brakes, it'll be thanks in part to her! An embedded software development engineer at Safran, Agathe is working on implementing software functionalities on the landing gear of Dassault Aviation's brand-new business jet. Development, bench testing, mutual support and training opportunities - find out more about Agathe's day-to-day work in this video!...

Watch Now

Generative AI for Executives - What is Generative AI?

video | July 21, 2023

A training for executives, non-technical business leaders, business decision makers, and technical decision makers to explore what generative AI is....

Watch Now

Spotlight

Meta Networks

Meta Networks is reinventing the secure enterprise network for the cloud age. With Meta's Network-as-a-Service, you can rapidly connect people, applications, clouds, data centers and offices, and secure them with a software-defined perimeter. The Meta NaaS is user-centric, leveraging a cloud-native global backbone to deliver high-performance, anytime/anywhere connectivity with always-on security.

Events