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unitQ Launches unitQ GPT -- First Generative AI Engine for Measuring the Quality of Products, Services and Experiences

unitQ Launches unitQ GPT -- First Generative AI Engine

unitQ, the leader in Quality Automation, today introduced unitQ GPT, a generative AI engine for measuring the quality of your products, services and experiences. unitQ GPT harnesses unitQ's proprietary AI models to extract meaning from support tickets, surveys, app reviews, social media posts and product engagement data to connect the dots between what users say and do.

unitQ is empowering its customers to ask even more complex questions and get clear, immediate answers from hundreds of millions of pieces of granularly categorized user insights that they can trust to make critical business decisions. With unitQ GPT, companies can learn directly from what users are sharing, across any feedback source in any language, inclusive of engagement data and user metadata like device type and payment tier — all in real-time.

To use unitQ GPT, just ask a question and get an answer:

For unitQ customers struggling with prioritizing tasks based on impact, unitQ GPT can answer questions including the following:

  • "How can I improve iOS user retention?"
  • "How should I prioritize my bug backlog based on revenue impact?"
  • "How can I reduce support tickets?"

For unitQ customers interested in identifying end user pain points, unitQ GPT can answer questions including the following:

  • "Did I introduce any new issues in my newest release?"
  • "What are the top feature requests related to search?"
  • "What are five quotes from users talking about their favorite features?"

Category leading companies like Bumble, a values-driven business that enables people to build healthy and equitable relationships through Kind Connections™, are delivering incredible experiences to their members by paying attention to what they like, dislike, and want more of with unitQ's AI-powered user insights.

"At Bumble, my team is focused on delivering the best possible customer experience to our members everyday. unitQ GPT will help us turn insights to action, so that we can have a larger impact on the business and better serve our members across the globe," said Cathleen Doorenbosch, VP of Customer Care, Bumble. "With unitQ GPT, we'll be able to identify trending support issues, spot new bugs, and see what's driving the sentiment of new product releases with an easy to use, conversational interface that queries member feedback in real time. This will transform the way we work across the company, from support to product to engineering."

unitQ GPT is democratizing access to AI user insights, allowing companies like DailyPay, the industry leader in on-demand pay, to deliver even higher quality experiences to their members. This means fewer bugs, better user interfaces, less support issues, and delivering on the product features members are asking for most.

At DailyPay, we are constantly innovating our product and identifying new ways to improve the experience for our valued users, said Darlene Miranda, VP and General Manager, Enterprise Product, DailyPay. unitQ GPT speaks to that mission with its accuracy, transparency, and ability to speed up the team's natural workflows. It feels like having an extended member of our team that can answer the most pressing questions to make every user's experience 10x better.

unitQ GPT is purpose-built to empower organizations to drive growth with AI user insights and is:

  • Easy to use: unitQ GPT leverages user feedback and engagement data from 60+ sources to answer critical business questions and provide supporting visualizations. With all teams leveraging the same user insights, going from hypothesis to resolution has never been faster.
  • Opinionated and actionable: Because unitQ GPT leverages our cleansed, translated and granularly categorized data, it deeply understands your business like a tenured employee. It can prioritize initiatives and suggest product improvements to optimize KPIs.
  • Built for transparency and security: unitQ supports its conclusions with citations, allowing you to verify insights in a single click. Trust extends deep into unitQ GPT's architecture, with enterprise-ready security and automatic redaction of all personally identifiable information.

"Our customers today rely on unitQ to distill insights from hundreds of millions of pieces of user feedback everyday. Our insights are informing roadmaps at Fortune 500 companies and have caught bugs and product quality issues impacting millions of users," said Christian Wiklund, CEO and Co-Founder of unitQ. "unitQ GPT is the next milestone in our product evolution. With unitQ GPT, our customers can access powerful, game changing information about their business and product by simply asking a question and getting an answer in seconds."

Early access to unitQ GPT beta is available today for unitQ customers. To learn more about unitQ GPT read the blog post or join the waitlist.

About unitQ

As the leading Quality Automation platform, unitQ empowers companies with AI-powered, actionable insights from user feedback to help them craft high-quality products, services and experiences. unitQ centralizes feedback from all sources and automatically groups it into thousands of granular categories to help organizations discover what matters most to users — all in real time. Category-leading companies like Spotify, Bumble, Pinterest, Udemy and HelloFresh rely on unitQ to drive growth, reduce churn and build brand loyalty.

With unitQ customer feedback software, you can discover quality issues at the same time as your users. Know what product launches, releases or evergreen features are causing the most bugs or support tickets. Drill into the root causes of these issues by source, platform, device, customer segment and more.

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Business Wire | October 27, 2023

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PR Newswire | October 20, 2023

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PR Newswire | October 19, 2023

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Business Wire | October 27, 2023

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PR Newswire | October 20, 2023

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PR Newswire | October 19, 2023

Jasper, an early leader in generative AI tools for businesses, announced today that it is expanding its functionality to become an end-to-end AI copilot for better marketing outcomes. The product release comes exactly one year after Jasper's record-breaking Series A funding and includes new features designed to evolve AI assistance from simply creating content faster to helping marketers perform better. More advanced than writing assistants, AI copilots are personalized to each company and securely combine business context and memory with purpose-built skills for better outcomes. With this new launch, the company will be adding analytics and AI insights for better performing content, an intelligence hub to securely tap into brand, strategy and audience information, and campaign acceleration tools for better collaboration and review processes. This announcement comes on the heels of the company's recent appointment of its new CEO, former Dropbox President Timothy Young, as he leads the company through its next stage of growth with a focus on the enterprise. The enterprise business has accelerated to become the company's fastest growing segment, with the sales team increasing total enterprise ARR by 4x. Analytics and Insights: For better outcomes in addition to faster outputs As part of the release, Jasper announced the addition of analytics and insights to the marketing copilot. Users will be able to see what content is working to drive business goals, get AI recommendations to optimize underperforming content and deploy revisions with the click of a button. The first chapter of AI was all about speed, said Young, CEO of Jasper. Marketers certainly want efficiency, but they also want results. By adding analytics and AI insights into Jasper, we hope to help make the next chapter of AI in the enterprise about speed and performance. Jasper analytics will also surface trends in content performance to highlight opportunities and inform future strategy. The combination of performance reporting, pattern recognition, and accelerated revisions brings a clearer picture of ROI for high-volume marketing teams. "Jasper has long been a cost savings tool," said Young. "With the addition of performance analytics, it becomes a revenue generating one too." Company Intelligence: For content that's shaped by strategy The company also added a central hub to securely store institutional knowledge inside Jasper. Expanding on its capacity to train Jasper on your brand voice and style guide, the addition of the company intelligence hub means that companies will be able to connect to data systems or upload positioning and strategy documents so that content generated through Jasper is better informed and more strategic. In a 2023 study, Jasper found the leading reasons marketers are hesitant to try AI are generic outputs (35%) and inaccuracies (36%). This feature will reduce AI hallucinations with respect to customers' company information and enable them to put strategy, audience research, competitive positioning and other key stances at the epicenter of all marketing content. Through Jasper's new X-ray view, users will be able to see exactly where a piece of content strays from the style guide or brand voice. In addition, because this hub can be easily updated, change management as your company's information and messaging evolves is far simpler and more comprehensive. 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It's not just about faster content and more of it, but about higher audience engagement," said Steve Bendt, chief marketing officer for Morningstar. "It's been a game changer for social media, where Jasper has helped us build quality content that's driving double-digit growth in content downloads." Greater Enterprise Control: For greater security and better brand integrity everywhere In addition to having SOC2 compliance and key enterprise control measures, Jasper has expanded its extensibility by moving its API to full availability. Customers can use the API to pull on-brand, personalized messaging into any of their platforms. "Jasper has also added Spaces to its administrative tools so administrators can have greater control over user permissions, and users can get a clearer, less cluttered view into their work. By having both private and public spaces inside the copilot, teams can work on content, campaigns in a quiet space or collaborate together depending on their needs. " About Jasper Founded in 2021, Jasper is an AI copilot for marketing teams that want better outcomes in addition to faster outputs. Jasper securely trains on your brand and strategy, accelerates content and campaign production, and helps marketers measure and optimize for performance all as part of an end-to-end copilot. Jasper has been recognized as "one of America's fastest-growing private companies" by Inc. 5000 and was one of the fastest companies to reach 100M+ users. Customers include Sports Illustrated, Anthropologie, SentinelONE, Transcend.io and more. Learn more at jasper.ai.

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Silobreaker Releases AI for Swift and Precise Threat Intelligence

Silobreaker | November 07, 2023

Silobreaker, a leading security and threat intelligence technology company, has announced the launch of its new AI tool, Silobreaker AI. This tool is designed to assist threat intelligence teams in collecting, analyzing, and reporting on intelligence requirements, thereby enabling faster, intelligence-led decision-making within organizations. The AI tool, which will be integrated into the Silobreaker intelligence platform, can summarize and extract key information from Silobreaker’s own analyst content and generate topical threat reports. These reports can then be used by stakeholders to make informed decisions. Per Lindh, CTO of Silobreaker, described the tool as a 'cheat code' for threat intelligence teams, providing faster insights into threats and enabling decisive action to reduce risks. The tool also augments Silobreaker’s range of threat intelligence capabilities, adding computer-aided learning and automation techniques to streamline the collection, analysis, and dissemination of open-source intelligence data. While the introduction of Silobreaker AI promises to revolutionize threat intelligence, it's important to consider potential drawbacks. The reliance on AI could potentially lead to overdependence, reducing human oversight and possibly missing nuanced threats that require human judgement. Additionally, the effectiveness of the tool is dependent on the quality of the data it's trained on, which could limit its accuracy if not properly managed. On the other hand, the benefits are substantial. Silobreaker AI can accelerate the production of high-quality intelligence reports, enabling faster, more informed decision-making. It provides threat intelligence teams with faster insights into threats, allowing for more decisive action to reduce risks. The tool also augments Silobreaker’s range of threat intelligence capabilities, adding computer-aided learning and automation techniques to streamline the collection, analysis, and dissemination of open-source intelligence data. This could significantly improve efficiency and productivity in threat intelligence teams. About Silobreaker Silobreaker is a software-as-a-Service (SaaS) platform that specializes in threat intelligence. It streamlines the intelligence cycle, from managing cyber, physical, and geopolitical PIRs to collecting, processing, analyzing, and disseminating structured and unstructured data from various web sources. The platform aids intelligence teams in identifying and prioritizing threats, enabling decision-makers to mitigate risk, protect revenue, and drive business results swiftly. Silobreaker caters to a diverse clientele, including corporate, government, military, and financial services sectors, addressing various use-cases across cyber and corporate security, competitive intelligence, incident management, market intelligence, risk analysis, asset management, and general OSINT.

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