Uniphore Integrates RPA and AI Technology to Arsenal to Accelerate Innovation in Contact Centers

Uniphore, an early market pioneer in the Conversational Service Automation (CSA) space, reported today that it procured a select outsider permit for Robotic Process Automation (RPA) innovation from NTT DATA to drive development, enliven time-to-advertise and convey savvy front office robotization for current contact communities.

This innovation bargain is one of numerous parts of the worldwide key union reported before between the two organizations that convey answers for change the $470 billion dollar client assistance market. NTT DATA will proceed to claim this product and sell RPA administrations for contact focuses.

Uniphore plans to coordinate this RPA innovation with its CSA stage to grow first-of-its-sort capacities that computerize the front office. By consolidating unattended and went to RPA capacities alongside Uniphore's AI and AI abilities, Uniphore's architects are creating industry first answers for both existing and new use cases. Undertaking associations will currently have the option to quickly scale client support tasks, lessen working costs, help specialist profitability and fulfillment while giving a totally new, conversational, "sans hold" and "blunder free" client experience.

While explicit terms of the arrangement won't be unveiled, the RPA arrangement Uniphore currently has conveys the ability to configuration, construct, send and incorporate joined in and unattended RPA bots with its Conversational Service Automation stage. Having RPA capacities implicit and part of the bigger arrangement implies the individual modules don't should be overseen independently, setting aside time and cash.

These abilities will open new occasions to address key vertical business sectors that as of now battle with continuous, monotonous, huge volume and unremarkable assignments. Outfitted with innovation that can rapidly and adequately decrease or much of the time, take out low-esteem, blunder inclined individuals based activities, human operators will have the option to zero in on and convey more worth included administrations. Moreover, these new abilities empower associations to set up more precise and solid development after clients draw in with them through the contact place.

“Over the past several years, Uniphore has been delivering market-leading capabilities which automate important processes and leverage AI to solve the problems of large customer service environments,” said Umesh Sachdev, CEO and co-founder of Uniphore. “With RPA modules now part of our innovation engine, we will rapidly expand our offerings, which will transform the customer service market and virtually eliminate the costly and frustrating experience of being put on hold.”

“In today’s business environment, automation has become essential to survival. When automation happens, it frees up people to focus on innovation and ingenuity,” said Tanvir Khan, Executive Vice President, Dynamic Workplace Services & Business Process Outsourcing, NTT DATA Services. “We see this deal with Uniphore as a win-win because new solutions will enable our agents to be more effective on the front lines while helping organizations accelerate their digital transformation and ultimately deliver new customer experiences.”

“By adding RPA technology to their innovation engine, Uniphore is in a leadership position and capturing the next market transition in the voice sector. No other company has the breadth and depth of Uniphore in terms of real-time AI solutions, intelligent automation capabilities, machine learning expertise, and geographic reach,” said John Chambers, former Executive Chairman and CEO of Cisco and current founder and CEO of JC2 Ventures, an early backer of Uniphore. “By integrating these technologies, Uniphore will become an even more powerful partner as enterprises continue to accelerate their customer service digital transformation initiatives. Congratulations to Umesh and the entire Uniphore team on this transformative announcement!”

Contact Centers see strong results when optimizing back office and front office automation. One Uniphore customer has seen a 20% reduction in call handling times and has saved over $6 million by leveraging a smart mix of AI and automation capabilities.

About Uniphore:

Uniphore is the global leader in Conversational Service Automation. The Company’s vision is to disrupt an outdated customer service model by bridging the gap between human and machine using voice, AI and automation. So that every voice, on every call, is truly heard.

Uniphore enables businesses globally to deliver transformational customer service by providing an automation platform where digital agents take over transactional conversations from humans, coach agents during calls, and accurately predict language, emotion, and intent. All in real-time. Conversational Automation & Analytics, Conversational Assistant, and Conversational Security elevate how enterprises support and engage their customers, build loyalty and realize efficiencies.

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Qlik Launches AI Council to Responsibly Accelerate Enterprise Adoption of AI

Qlik | January 25, 2024

<p> Qlik, a global leader in data analytics and integration, today announces the establishment of its inaugural AI Council &ndash; an initiative that further embeds leading edge, ethical AI development at the heart of the company&rsquo;s mission and industry proposition. By convening a distinguished set of advisors, Qlik will accelerate the responsible development of its AI-driven product portfolio, benefitting from the expertise of some of the world&rsquo;s most prominent AI experts, to help customers use their data to achieve more significant business outcomes.</p> <p> Qlik&rsquo;s Generative AI Benchmark Report found that 31% of senior executives plan to spend over $10 million on generative AI initiatives in the coming year and 79% have already invested in generative AI tools or projects. Despite this enthusiasm, it also found that they understand the need to surround them with the right data strategies to realize their potential. 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More information on these members can be found on our Qlik Staige website:</p> <ul> <li> <strong>Nina Schick &ndash; Author, Advisor and Founder of an advisory firm focused on GenAI</strong><br /> A world-leading authority on generative AI, Nina has long been analyzing emerging technology trends for society. With over two decades of geopolitical experience, she has advised global leaders, including Joe Biden, President of the United States, and was articulating her vision of the &lsquo;AI inflexion point&rsquo; years before ChatGPT made AI a global phenomenon.</li> </ul> <ul> <li> <strong>Dr. Rumman Chowdhury &ndash; Responsible AI leader, engineer, auditor and investor</strong><br /> Rumman is a pioneer in the field of applied algorithmic ethics, creating cutting-edge socio-technical solutions for ethical, explainable and transparent AI. She is currently the CEO and founder of Humane Intelligence, a tech nonprofit that builds a community of practice around algorithmic evaluations. 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We excel in data integration and governance, offering comprehensive solutions that work with diverse data sources. Intuitive analytics from Qlik uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities. Our AI/ML tools, both practical and scalable, lead to better decisions, faster. As strategic partners, our platform-agnostic technology and expertise make our customers more competitive.</p> <p> 2024 QlikTech International AB. All rights reserved. All company and/or product names may be trade names, trademarks and/or registered trademarks of the respective owners with which they are associated.</p> <p> The development, release and timing of any product or functionality described herein remain at the sole discretion of Qlik and should not be relied upon in making a purchasing decision.</p>

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Next-gen PRM Software Platform Provider, Mindmatrix, Introduces Cutting-Edge Partner Program Automation Feature

Mindmatrix | December 15, 2023

Mindmatrix, the next-gen PRM and partner marketing software provider has introduced powerful partner program automation tools to its award-winning partner ecosystem orchestration platform, Bridge. They've announced the release of partner program automation tools that allow vendors to automate and streamline their partner programs, by making it easy to manage diverse partner personas, tiers and also, multiple partner programs. The Partner Program Automation module integrates partner data across the board, collating everything at a single point in the Mindmatrix Bridge software platform, which serves as a centralized hub for managing partner objectives, expectations, and rewards. With automated partner tier management, vendors can effortlessly oversee revenue measurement, partner training, certifications, and track the KPIs for each partner, ensuring seamless progression through partner program tiers. By enabling the creation of co-planned business strategies, goal setting, and task assignment, Mindmatrix Bridge software's Business Planning Automation module facilitates greater collaboration and engagement within the sales and partner ecosystem. Vaughn Mordecai, SVP Sales & Business Development, said, "Our new Partner Program Automation module will simplify partner program management to a great extent, empowering vendors to scale their partner ecosystem efficiently. And, allowing them to run their end-to-end partner hierarchies directly from their partner ecosystem orchestration platform. It's one more step in the goal to bring all partner related motions to one location." Mindmatrix's Partner Program Automation feature redefines partner relationship management, offering a suite of powerful tools that streamline marketing efforts, fortify key relationships, and drive unparalleled results. About Mindmatrix A next-gen PRM and partner marketing software provider, Mindmatrix has been focused on helping companies sell more, faster since its inception in 1998. A pioneer of sales (direct & indirect) and marketing enablement technology, today Mindmatrix is the only company offering a fully unified platform (Bridge ™) that connects and enables sales (direct & indirect), marketing, alliances and partner ecosystems. Through Bridge, Mindmatrix expands sales ecosystem enablement beyond its traditional boundaries to cover not just Sales Ecosystem Enablement, but also Partner Marketing and Multi-vendor Solutions Management. About Bridge Bridge, from Mindmatrix, is a unified platform built to engage and enable your channel partners, alliances, and internal teams. Bridge takes the complexity out of sales ecosystem enablement by serving as a single platform with all the capabilities of a PRM Software, Partner Marketing Software and, partner and direct sales enablement software. Bridge drives sales ecosystem enablement beyond its traditional role to cover partner marketing and multi-vendor solutions management as well. Bridge provides a personalized collaboration platform that powers shared marketing, sales, and service experiences. Bridge is the only TRUE Partner Marketing Software with to, through, with and for-partner marketing tools to drive all of your partner marketing programs. With tools that facilitate guided selling, multi-vendor collaboration and easy revenue management, Mindmatrix Bridge is your powerful multi-vendor solutions hub.

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Glassbox Delivers Enterprise-ready Generative AI Assistant with Microsoft Azure OpenAI Service

Glassbox | January 11, 2024

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AI Tech

Copado Expands Beta Access to CopadoGPT for All Customers, Revolutionizing SaaS DevOps with AI

Copado | December 14, 2023

Copado, the leader in DevOps for enterprise SaaS, today announced the expansion of the beta program for CopadoGPT, its groundbreaking AI platform, to all Copado customers. This strategic move comes after months of internal use and validation by select customers, showcasing the platform's robust capabilities and significant value addition. CopadoGPT is not just an AI DevOps advisor, it's a cross-platform, DevOps intelligence layer with a decade of Salesforce expertise, designed to improve time to value, increase customer satisfaction and accelerate digital transformation initiatives. In an industry where efficiency and innovation are paramount, CopadoGPT addresses critical pain points by offering expert advice on Copado usage and Salesforce DevOps best practices. It accelerates test generation for Copado Robotic Testing, enriches user stories, and generates comprehensive release notes. This expansion is a testament to Copado's commitment to driving customer success and digital transformation through AI-first strategies. "Copado is an AI-first company with a focus on maximizing the customer experience. The expansion of CopadoGPT's beta access marks a significant milestone in our journey to embed AI deeply into the fabric of Salesforce DevOps. This AI DevOps advisor is not just a tool; it's a partner that enhances our customers' capabilities to innovate rapidly and with confidence," said Federico Larsen, Chief Technology Officer at Copado. "With dozens of use cases, CopadoGPT is changing the way people work. We are excited to embed a decade's worth of DevOps know-how into an AI platform and make it easily accessible for our customers." "To ensure value and market fit, we made Copado customer zero for CopadoGPT," said Nick Cook, Vice President of Customer Success at Copado. "We found it is more than just an AI platform; it's a revolution in customer support and success. By providing precise, AI-driven insights and support, we're not only solving problems faster but also preempting them, ensuring a smoother, more efficient experience for all our users. As just one example, since we started using CopadoGPT on our support teams, we've realized a 25% improvement in the time required to resolve a case." CopadoGPT is the culmination of Copado's ten-year journey in Salesforce DevOps, now serving as the DevOps intelligence layer within the Copado DevOps platform. It's a testament to Copado's AI-first approach, establishing that AI-driven enhancements are leveraged internally to maximize customer value before general availability and ensuring that every product release is informed by real-world use and efficacy. CopadoGPT will continue to be leveraged and expanded to power new product capabilities on the roadmap to drive digital transformation forward. "Generative AI TuringBots are improving software development and bringing a DevOps-specific product to market is a significant step forward for this industry," said Diego Lo Giudice, Vice President, Principal Analyst at Forrester. "Copado's approach of combining deep DevOps domain knowledge with the power of GenAI will enable SaaS development teams to significantly make their development and deployment processes much more productive." About Copado Copado is the leading DevOps and AI-driven test automation platform for enterprise SaaS applications. Backed by Insight Partners and Salesforce Ventures, Copado helps development teams build end-to-end digital transformation for more than 1,200 global brands including Coca-Cola, Medtronic, T-Mobile and Volkswagen. Copado has a 4.99 star rating on the Salesforce AppExchange and is proven to drive 20X more frequent releases, 95% less downtime, 10X faster testing and 20% greater productivity. Each month, Copado processes 50 million DevOps transactions and upskills more than 80,000 tech professionals in the world's largest DevOps community.

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