AI Tech, AI Applications

UJET Launches AI-Modeled Interaction Design to Identify and Value Optimal Virtual Agent Deployments

UJET, Inc., the world’s most advanced cloud contact center provider, today announces advanced AI-guided customer service operations that leverage hundreds of thousands of customer insights to drive enhanced customer experience (CX) capabilities and automated virtual agent responses.

“Contact center demand is rising as labor shortages continue. As a result, wait times are longer than ever, service is suffering and customers are rightfully irritable. AI can and should take on a more prominent role to keep businesses running smoothly and customers happy. “Our latest AI technology holds immense potential to transform organizations and when designed correctly, can dramatically improve experiences, enhance efficiency, raise productivity, and drive growth.”

Vasili Triant, Chief Operating Officer at UJET

UJET’s AI-modeled Interaction Design for Virtual Agents helps companies identify the most common customer needs, informed by large-scale AI insights directly from customers, and then automates their resolution without consuming countless staff hours. Leveraging conversational AI and machine learning powered by Google’s CCAI Insights, UJET architects a contact center’s optimization roadmap to unlock the human and machine capabilities.

With topic and conversation analysis, companies can get a prioritized list of the virtual agents they need to make the biggest difference for CX. This improves key customer care metrics such as wait time, self-service rate, first-call resolution and much more. The data gathered has dozens, if not hundreds of actionable insights and capabilities, including:

  • Resolving recurring points of customer concerns, such as issues with payment methods, passwords, website/app rendering on different platforms and much more.
  • Proactively address rising trends in complaints or returns before they become a bigger problem.
  • Harnessing customer insights based on repeated requests for new product lines or enhancements to existing products/services.
  • Gathering competitive intelligence directly from end-users. Hear directly from customers on what they liked or didn’t like with a previously tried competitor.

"There's tremendous value in contact center data, and most current use cases leverage call data to automate answers to common questions. While a good start, UJET is using Google AI to go even further. This solution is using contact center data to optimize the entire CX flow by first identifying the best opportunities for automation,” says Dave Michels, principal analyst and founder of TalkingPointz Research. “With UJET, companies get massive-scale analysis of actual customer data, prioritized ideal use cases for virtual agents, and a detailed ROI and value analysis on those use cases. This use of conversational AI focuses more on overall CX rather than just automation.”

UJET offers a fundamentally different way of thinking so companies can make automation their competitive advantage and help customer experience shift from cost center to value creator.

About UJET
UJET is reimagining the contact center for modern consumers and brands. Our one-of-a-kind architecture delivers an entirely new foundation for security, reliability, and scale across customer service operations. A full voice and digital engagement suite is complemented by powerful AI and advanced analytics capabilities, and easy-to-use, intuitive design to make life easier for everyone involved - from customers and agents to supervisors and executives - all while driving meaningful operational efficiencies. Smart device capabilities like channel blending, photo and video sharing, and biometric authentication are available to deploy for full CX transformation when you’re ready. Innovative brands like Instacart, Turo, Wag!, and Atom Tickets trust UJET to deliver exceptional CX, no matter their size or location. So can you.


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AI and Big Data Expo North America announces leading Speaker Lineup

TechEx Events | March 07, 2024

AI and Big Data Expo North America announces new speakers! SANTA CLARA, CALIFORNIA, UNITED STATES, February 26, 2024 / -- TheAI and Big Expo North America, the leading event for Enterprise AI, Machine Learning, Security, Ethical AI, Deep Learning, Data Ecosystems, and NLP, has announced a fresh cohort of distinguishedspeakersfor its upcoming conference at the Santa Clara Convention Center on June 5-6, 2024. Some of the top industry speakers set to take the stage are: - Sam Hamilton - Head of Data & AI – Visa - Dr Astha Purohit - Director - Product (Tech) Ops – Walmart - Noorddin Taj - Head of Architecture and Design of Intelligent Operations - BP - Temi Odesanya - Director - AI Governance Automation - Thomson Reuters - Katie Sanders - Assistant Vice President – Tech - Union Pacific Railroad - Prasanth Nandanuru – SVP - Wells Fargo - Rodney Brooks - Professor Emeritus - MIT These esteemed speakers bring a wealth of knowledge and expertise to an already impressive lineup, promising attendees a truly enlightening experience. In addition to the speakers, theAI and Big Data Expo North Americawill feature a series of presentations covering a diverse range of topics in AI and Big Data exploring the latest innovations, implementations and strategies across a range of industries. Attendees can expect to gain valuable insights and practical strategies from presentations such as: How Gen AI Positively Augments Workforce Capabilities Trends in Computer Vision: Applications, Datasets, and Models Getting to Production-Ready: Challenges and Best Practices for Deploying AI Ensuring Your AI is Responsible and Ethical Mitigating Bias and Promoting Fairness in AI Systems Security Challenges in the Era of Gen AI and Data Science AI for Good: Social Impact and Ethics Selling Data Democratization to Executives Spreading Data Insights across the Business Barriers to Overcome: People, Processes, and Technology Optimizing the Customer Experience with AI Using AI to Drive Growth in a Regulated Industry Building an MLOps Foundation for AI at Scale The Expo offers a platform for exploration and discovery, showcasing how cutting-edge technologies are reshaping a myriad of industries, including manufacturing, transport, supply chain, government, legal sectors, financial services, energy, utilities, insurance, healthcare, retail, and more. Attendees will have the chance to witness firsthand the transformative power of AI and Big Data across various sectors, gaining insights that are crucial for staying ahead in today's rapidly evolving technological landscape. Anticipating a turnout of over 7000 attendees and featuring 200 speakers across various tracks, AI and Big Data Expo North America offers a unique opportunity for CTO’s, CDO’s, CIO’s , Heads of IOT, AI /ML, IT Directors and tech enthusiasts to stay abreast of the latest trends and innovations in AI, Big Data and related technologies. Organized by TechEx Events, the conference will also feature six co-located events, including the IoT Tech Expo, Intelligent Automation Conference, Cyber Security & Cloud Congress, Digital Transformation Week, and Edge Computing Expo, ensuring a comprehensive exploration of the technological landscape. Attendees can choose from various ticket options, providing access to engaging sessions, the bustling expo floor, premium tracks featuring industry leaders, a VIP networking party, and a sophisticated networking app facilitating connections ahead of the event. Secure your ticket with a 25% discount on tickets, available until March 31st, 2024. Save up to $300 on your ticket and be part of the conversation shaping the future of AI and Big Data technologies. For more information and to secure your place at AI and Big Data Expo North America, please visit About AI and Big Data Expo North America: The AI and Big Data Expo North America is a leading event in the AI and Big Data landscape, serving as a nexus for professionals, industry experts, and enthusiasts to explore and navigate the ever-evolving technological frontier. Through its focus on education, networking, and collaboration, the Expo continues to be a beacon for those eager to stay at the forefront of technological innovation. “AI and Big Data Expo North Americais a part ofTechEx. For more information regardingTechExplease see onlinehere.”

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