AI TECH, GENERAL AI, AI APPLICATIONS

tekVizion Uses Amazon Web Services to Bring Conversational AI to Contact Centers

tekvizion | September 21, 2022 | Read time : 02:50 min

tekvizion
tekVizion is working with Amazon Web Services (AWS) to make it easy for enterprises to add conversational artificial intelligence (AI), such as bots and interactive voice response systems (IVRs), to their existing contact center platforms. With the solution, IT administrators can quickly improve caller experience and reduce agent handle times without the cost and disruption of upgrading their entire contact center.

The tekVizion 360 solution leverages two primary AWS services: Amazon Lex and the Amazon Chime SDK. Amazon Lex is an AWS service with advanced natural language models to design, build, test, and deploy conversational interfaces in applications. The Amazon Chime SDK lets builders easily add real-time voice, video, and messaging into their applications. The Amazon Chime SDK is pre-integrated with Amazon Lex and common enterprise voice infrastructure, so you can easily add conversational experiences to contact centers that support the Session Initiation Protocol (SIP) for voice communication.

“Working together with the AWS team, tekVizion built a solution to reduce the burden on call center agents and administrators with conversational AI. Amazon Lex will assist customers with minor requests and improve the entire user experience.”

Chakra Devalla, CEO of tekVizion

Combining tekVizion’s call center expertise and AWS’s capabilities in automation and AI enables contact centers to focus on critical issues, improved end user experience, faster resolution time, and easing burdens on internal teams. In addition, tekVizion continuously tests the contact center platform and Amazon Lex integration with powerful testing tools combined with their industry-leading interoperability lab for contact center and testing experts.

“Today’s customers want instant, personalized, and effective resolutions for their problems,” said Sid Rao, General Manager of Amazon Chime SDK at Amazon Web Services, Inc. “What makes tekVizion’s solution innovative is their ability to use the Amazon Chime SDK to capture the intelligent results from Amazon Lex and integrate these results with third-party on-premises and cloud contact center platforms and agent desktops. By harnessing Amazon Lex’s speech-to-text and natural language understanding features, tekVizion customers can deploy conversational interactive voice response systems that improve call containment, customer engagement, and customer satisfaction scores.”

About tekVizion PVS, Inc
tekVizion is an independent, global testing lab that provides hundreds of multi-vendor end to end solution validation, certification and integration testing to service providers, vendors, and enterprises. tekVizion’s testing helps accelerate the time to value, improve product quality and future proof investments in business communications.

Spotlight

Cybersecurity and cryptography guru Bruce Schneier talks about the symbiotic relationship between cybercrime and advanced computing, and why artificial intelligence is necessary in the fight to protect data and funds.


Other News
AI TECH,GENERAL AI,SOFTWARE

Aivo's Video Conversational AI, the First AI Video Avatar Designed to Interact With Customers

Aivo | November 28, 2022

Aivo, a global leader in Artificial Intelligence (AI) applied to Customer Service, has developed a new way for companies to interact with their customers using AI and video. Aivo's Video Conversational AI is a solution developed together with Synthesia, the world’s largest AI video generation platform that turns text into video in minutes. “We’re very excited to finally launch Video Conversational AI. Brands are eager to keep innovating while consumers are more demanding than ever. It’s time to take innovation a step further, and we believe that Video Conversational AI will lead companies in that direction." Martin Frascaroli, CEO of Aivo Video Conversational Al allows companies to interact with their customers through a video chat with a virtual hyper-realistic AI-generated avatar. It can understand and respond to customer questions in real-time, as well as help companies learn with each conversation, becoming increasingly more effective at addressing each customer's situation. One of the most appealing features is that businesses can use an avatar generated from someone at the company or even a celebrity. This enables a more visually appealing customer experience aligned with each brand's identity. Aivo's Video Conversational AI tool is ideal for sectors that want to provide a premium experience, such as banking, e-Commerce, education and healthcare institutions, as the avatar can safely offer solutions to common and complex queries, such as technical support, product and service information, and transactional issues, to name a few. Overall, with this technology, companies can offer an empathetic, automated, and exclusive customer service experience. About Aivo Aivo is a global company founded in Argentina in 2012, specializing in automated conversational journeys powered by Artificial Intelligence for the business sector. To date, it has more than 200 clients and over 150 million user conversations. Aivo operates in the Americas, and Europe. For more information, visit aivo.co About Synthesia Synthesia is an AI video platform founded in 2017 by a team of AI researchers and entrepreneurs, with offices across the globe. Our web-based platform allows users to generate videos at scale by simply typing text – without the need for cameras, microphones or studios – in over 80 languages and within minutes. Synthesia’s platform is currently used by more than 15,000 companies worldwide, from SMEs to the S&P 500.

Read More

AI APPLICATIONS, SOFTWARE, FUTURE TECH

Quickbase Bolsters its Enterprise Solution to Help Organizations Deal with Mounting Collaborative Complexity

Quickbase | October 13, 2022

Quickbase, the no-code platform for complex projects, today announced significant updates to its enterprise solution, designed to help portfolio managers and IT leaders get visibility and control across every element of their complex program mix. In recent years, businesses have seen the complexity in their portfolios balloon – while the labor market shrinks. As a result, the demand to handle more programs, more people and more systems with no-code work platforms like Quickbase has grown substantially. Yet, with that complexity and scale come increased concerns around performance and security. Quickbase has been working to fix that, according to CEO Ed Jennings. “Our goal at Quickbase is to eliminate all the disconnected, manual workflows that drag down delivery of complex projects. To do that, we’re investing in building confidence and clarity for everyone – from portfolio leaders to IT to executives,” said Jennings. “This new release is a big step forward for our industry, ensuring our customers can confidently tackle expansive workflows across the diverse systems they rely on, without worrying about performance or data security.” Quickbase powers application development and workflow management across 80% of the Fortune 500 companies today, such as Procter & Gamble and AT&T. Quickbase’s enterprise solution empowers business teams to see critical information, connect disparate data and automate workflows, while enabling IT to control the entire process with the right security and governance in mind. With this new launch, Quickbase is further boosting its capabilities to help enterprises manage complex projects across the organization by building more performant, scalable and secure applications through: Predictive performance insights and optimization capabilities that intuitively scan, monitor and automate optimizations across customer apps. This surfaces deeper insights and recommendations on potential improvements, allowing customers to fine tune app performance, drive more collaboration between teams and scale usage across the organization. A host of new integrations and connectivity updates, including Amazon S3, Procore, ServiceNow and on-premise data integrations. These drag-and-drop integrations enable teams to combine data, automate workflows and unlock greater insights to make better data-driven decisions. Enhanced security in the cloud with advanced data encryption in Amazon Web Services (AWS) and Azure KMS. This allows IT teams to centralize security management and consistently apply policies and standards for data and control, enabling business teams to safely scale usage across the organization. "We are continuously listening to our customers, and as users continue to build more apps, and scale them from departments to organization-wide use, we see an even greater need for enhanced performance and governance.” said Debbi Roberts, senior vice president of product management. “With these new features, we’re focused on how we can continue to build and evolve our enterprise solution around the growing needs of both mature and new customers looking to scale faster.” About Quickbase Quickbase helps customers see, connect and control every element of complex project portfolios. Whether it’s raising a skyscraper or orchestrating the roll out of 5G networks, the no-code software platform allows business users to custom fit solutions to the way they work – using information from across the systems they already have.

Read More

SOFTWARE, COMPUTER VISION

Deci Introduces World’s Most Advanced Semantic Segmentation Models

Deci | September 26, 2022

Deci, the deep learning company harnessing AI to build AI, today announced a new set of industry-leading semantic segmentation models, dubbed DeciSeg. Deci’s proprietary Automated Neural Architecture Construction (AutoNAC) technology automatically generated semantic segmentation models that significantly outperform the most powerful models publicly available, such as the MobileViT released by Apple, and the DeepLab family released by Google. Deci’s models deliver more than 2x lower latency, as well as 3-7% higher accuracy. Semantic segmentation is one of the most widely used computer vision tasks across many business verticals, including automotive, smart cities, healthcare, and consumer applications, and is often required for many edge AI applications. However, significant barriers exist to running semantic segmentation models directly on edge devices, such as high latency and the inability to deploy those models due to their size. With DeciSeg models, semantic segmentation tasks that previously could not be carried out at the edge because they were too resource intensive are now possible. This allows companies to develop new use cases and applications on edge devices, reduce inference costs (since AI practitioners will no longer need to run these tasks in expensive cloud environments), open new markets, and shorten development times. “DeciSegs are an example of the power of Deci’s AutoNAC engine capabilities to generate custom hardware-aware deep learning models with unparalleled performance on any hardware. AI teams can easily use DeciSegs models or leverage Deci’s AutoNAC engine to build and deploy custom models that run real-time computer vision tasks on their edge devices.” said Yonatan Geifman, PhD, co-founder and CEO of Deci. Deci’s platform has a proven-track record in enabling AI at the edge and empowering AI teams to build and deploy production grade deep learning models. Earlier this year, Deci announced the discovery of DeciNets for CPUs, which reduced the gap between a model’s inference performance on a GPU versus a CPU by half, without sacrificing the model’s accuracy, enabling AI to run on lower cost, resource constrained hardware. “In the world of automated deep neural network design and construction, Deci’s AutoNAC technology is a game changer. It uses deep learning to search vast spaces of neural networks for the model most appropriate for a particular task and particular AI chip. In this case, AutoNAC was applied to the Pascal VOC Semantic Segmentation task on NVIDIA’s Jetson Xavier NX™ chip and we are very pleased with the results.” said Ran El-Yaniv, co-founder and Chief Scientist of Deci and Professor of Computer Science at the Technion – Israel Institute of Technology. Deci’s platform is serving customers across industries in various production environments including edge, mobile, data centers and cloud. To learn more about how leading AI teams leverage Deci’s platform to build production grade models and accelerate inference performance, visit here. About Deci Deci enables deep learning to live up to its true potential by using AI to build better AI. With the company's deep learning development platform, AI developers can build, optimize, and deploy faster and more accurate models for any environment including cloud, edge, and mobile, allowing them to revolutionize industries with innovative products. The platform is powered by Deci's proprietary automated Neural Architecture Construction technology (AutoNAC), which automatically generates and optimizes deep learning models' architecture and allows teams to accelerate inference performance, enable new use cases on limited hardware, shorten development cycles and reduce computing costs. Founded by Yonatan Geifman, Jonathan Elial, and Professor Ran El-Yaniv, Deci's team of deep learning engineers and scientists are dedicated to eliminating production-related bottlenecks across the AI lifecycle.

Read More

AI TECH, SOFTWARE, FUTURE TECH

Amelia Leads Again in Everest Group's Assessment of Conversational AI Vendors

Amelia | September 27, 2022

Amelia, the leading Enterprise Conversational AI software company, today announced that Amelia has been recognized as a Leader in Conversational AI in Everest Group's recent report, Conversational AI – Technology Vendor Landscape with Products PEAK Matrix® Assessment 2022. This marks the second consecutive year that Amelia has been recognized by Everest Group for its leadership in the Conversational AI market. For this PEAK Matrix® assessment, Everest Group evaluated the Vision & Capability and Market Impact of 26 global Conversational AI technology vendors, and then classified each company into one of three categories: Leaders, Major Contenders and Aspirants. Of the 26 vendors assessed, Amelia is named the Leader and placed in the highest overall position in Everest Group's PEAK Matrix®. In the report, Amelia is the only vendor to be listed amongst the top technology vendors for all major business functions, and leads in all major industries – including banking, telecom, healthcare and insurance. Everest Group also highlights Amelia's considerable experience working with global clients from across all industries as a notable strength. Amelia's omnichannel capabilities, sentiment analysis, agent-assist and built-in Orchestration Services are also all recognized as key advantages of the company's Conversational AI platform. "Buyers have also highlighted the cognitive capabilities of the platform, its partnership ecosystem, and the Amelia team's transparency as strength areas of the vendor," the report states. "There is no denying the critical role that Conversational AI continues to play for successful businesses, as evidenced by the exponential increase in adoption that we're observing across industries. As pioneers of this competitive landscape, one which we have pursued for more than two decades, we are honored and proud that for two years running, Everest Group has recognized Amelia as the clear Leader in Conversational AI." Chetan Dube, CEO of Amelia About Amelia Amelia is a leading Enterprise Conversational AI software company with a long history of innovation in automation and Conversational AI. We create fulfilling human experiences through groundbreaking AI solutions, as we enable conversational experiences, streamline IT operations, and automate processes. In 2014, we launched Amelia, the Most Human AI™; then in 2018, we introduced true end-to-end, enterprise-wide automation allowing enterprises to quickly optimize back-end operations. Amelia is consistently recognized by third-party analyst firms as a market leader. Headquartered in New York City with offices in 15 countries, Amelia's roster of client success stories speaks for itself: Our technology impacts more than 200 of the world's leading brands, including global leaders in banking, insurance, telecommunications, and other industries. See how Amelia is powering the Future of Work at amelia.ai.

Read More

Spotlight

Cybersecurity and cryptography guru Bruce Schneier talks about the symbiotic relationship between cybercrime and advanced computing, and why artificial intelligence is necessary in the fight to protect data and funds.

Resources