AI TECH

SysAid launches AI Service Desk, a chatbot on Microsoft Teams

SysAid | June 30, 2022

SysAid
A conversational chatbot within Microsoft Teams that is powered by SysAid's IT automation capabilities has just been launched, according to the leading provider of IT service automation SysAid. The AI-powered service desk improves the employee experience while reducing the amount of time that employees and IT specialists spend on ticket resolution. It also enhances productivity and frees them up to concentrate on creating new business value.

Due to changing workplaces, organizations are dealing with two problems. Following the Great Resignation, organizations have made empowering people a top priority. As a result, employees have higher expectations and want to get the help they need whenever and wherever they need it, including IT service. However, the shift to remote and hybrid work provided a significant problem for IT teams due to the proliferation of cloud-native environments, multiple devices connected to business systems, and numerous app integrations. The reality of hybrid work is continuously changing, which has raised the workload for IT departments, overwhelmed personnel, prolonged resolution times, and heightened employee resentment.

Both issues are addressed by the new AI Service Desk, ensuring that employees have the experience they want and removing the obstacles IT teams face in trying to keep up with employee demands. With Microsoft Teams, a platform that has experienced remarkable growth and has over 270 million users worldwide, employees are given the ability to design and manage their IT service demands. Employees can easily and quickly resolve IT issues thanks to the employee-centric service desk, which autonomously calculates the necessary steps, routes and escalates tickets, automates activities, and activates workflows to answer requests. In addition, the Microsoft Teams bot will soon get NLP (Natural Language Processing) driven features that will allow it to respond to staff inquiries based on knowledge base articles.

"We have been working hand in hand with IT professionals from every industry for many years, and are acutely aware of the shifting challenges facing our customers, with high-volume low-value tasks bogging IT teams down. Automation and self-service capabilities are not only the key to letting IT teams get back to creating new value, they are the only feasible method of adapting to whatever changes the future of work may hold. We are proud to bring this critical tool to our customers, enabling them to scale in any work environment."

Sarah Lahav, CEO of SysAid

In order to focus on their own responsibilities and speed up the successful settlement of IT issues, employees may now open, manage, update, monitor, and close tickets without ever leaving their work surroundings. Additionally, the AI Service Desk gives IT departments the ability to inspect, safeguard, and manage their assets directly from SysAid's service desk, increasing organizational visibility and improving the administrative experience.

Spotlight

This 11-page white paper discusses the agility needs of today’s business, how IT is choosing a hybrid cloud approach to meet demand, and how hybrid cloud brings more agility but also increases management complexity in an environment that encompasses traditional architectures, private clouds, and public clouds.


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AI TECH, GENERAL AI

Ironclad Unveils Ironclad AI: Artificial Intelligence Applied Across the Entire Contract Lifecycle

Ironclad | September 16, 2022

Ironclad, the leading digital contracting platform, today announced the launch of Ironclad AI, an AI-driven layer of its platform designed to transform the way companies create, understand, and control their contracts. Ironclad is the only platform to include artificial intelligence across the entire contract lifecycle, including a first-of-its-kind, AI-driven tool to intelligently negotiate and review contracts at scale. "We've been quietly building AI across our platform from day one, and we're incredibly excited about these new tools that will help companies transform the way they contract. "Ironclad AI was built to give customers the right information at the right time; we're able to surface data that has never before been available, which gives leaders unparalleled views into their operations to help them make better decisions and drive impact." Jason Boehmig, CEO and co-founder of Ironclad Understand contracts with enhanced AI functionality in Ironclad Repository Today, Ironclad announced enhancements to Ironclad Smart Import, an AI-powered contract migration tool that uses optical character recognition (OCR) to scan, index, tag, and store contract data at scale. With Smart Import, customers can: Make contracts full-text searchable: Industry-leading OCR technology makes all of your contracts full-text searchable, including scans of wet-signed contracts. Confidently automate data extraction: Ironclad AI extracts key terms and clauses with over 90% accuracy. Use your contracts and data instantly: Make your contracts and data fully searchable and reportable, instantly. Control contracts with AI-powered review and negotiation Launched today in beta, Ironclad Playbooks uses AI-powered clause detection that allows customers to review and negotiate contracts more intelligently. With Playbooks, companies can: Automatically analyze and intelligently negotiate contracts, faster: Ironclad AI automatically analyzes contracts, flags areas that require a thorough review, and provides suggestions on how to negotiate based on legal-approved guidelines. Review third-party paper at scale: Ironclad AI automatically loops in the right approvers at the right times to streamline negotiation, enhance contract collaboration and compliance, and speed up contract review times. Convert PDF files to DOCX for contract reviews: Ironclad offers the ability to instantly convert PDF files to DOCX when editing documents to slash the time and effort required to get contracts uploaded, reviewed, and approved. "When you're dealing with 20 to 30 page vendor contracts, the manual review process takes a massive amount of time – but it's critical work," said Charles Hurr, Associate General Counsel at L'Oréal. "Ironclad AI automatically reviews these contracts, flags language and clauses that don't work for us, and suggests L'Oréal-approved provisions to swap in. This cuts the review process from hours to minutes, improves our team's efficiency, and frees up time for the team to focus on more high impact work." "Our goal is to keep legal out of 95% of our contracts, and Ironclad's AI-driven workflows, permission controls, and analytics help us get there," Catherine Choe, Director, Legal at Everlaw. "Ironclad has helped our team facilitate growth by dramatically speeding up the contract upload and review process, all while maintaining compliance and mitigating risk." These new AI tools come on the heels of the release of Ironclad Insights, a full-scale contract analytics and visualization platform. Because Ironclad automatically captures both metadata and process data, Insights allows users to create visualizations of crucial operational and business data to make faster decisions, pinpoint bottlenecks, and present findings in a digestible way for key stakeholders. About Ironclad Ironclad is the #1 contract lifecycle management platform for innovative companies, powering billions of contracts every year. L'Oréal, Staples, Mastercard, and other leading innovators use Ironclad to collaborate and negotiate on contracts, accelerate contracting while maintaining compliance and turn contracts into critical carriers of operational business intelligence. It's the only platform flexible enough to handle every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA.

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GENERAL AI, SOFTWARE, FUTURE TECH

DXC Technology Expands Global Partnership with Dynatrace, Accelerating Business Transformation for Customers

DXC Technology | October 31, 2022

DXC Technology, a leading Fortune 500 global technology services company, announced an expanded partnership with Dynatrace in which the Dynatrace® Software Intelligence Platform will become the preferred DXC Platform X™ software for observability and artificial intelligence-powered automated management of a customer's IT estate. DXC Platform X is a data-driven, intelligent automation platform that proactively helps detect, prevent, and resolve issues to achieve resilient, self-healing IT. The platform continuously evolves to bring DXC customers best-in-class solutions that meet their rapidly changing technology needs and help them be future ready with capabilities to deliver their desired business outcomes. Dynatrace provides AI-powered observability, which enhances proactive and intelligent automation. The enhanced partnership will deliver more efficient operations and improved performance across today's dynamic and complex hybrid and multicloud environments. With hundreds of DXC colleagues trained and certified on Dynatrace, the company can provide the needed expertise and services to deliver breakthrough digital experiences for its customers. "DXC customers depend on us to be a safe pair of hands, running their mission critical systems reliably and silently. "The addition of Dynatrace, with its unified and intelligent view across software products and technologies, helps us strengthen our predictive AIOps capabilities and drive cost optimization. This is another proof point in the ongoing progression of Platform X, on the heels of forming our ServiceNow Strategic Business Group, which was announced earlier this year. DXC is committed to continuously innovating, augmenting DXC proprietary capabilities with market-leading solution providers." Chris Drumgoole, DXC's Executive Vice President and Chief Operating Officer Underscoring the significance of this partnership, Dynatrace recognized DXC as the 2022 Partner of the Year in North America and 2022 Service Provider of the year in APAC and EMEA. To cement our successful partnership, DXC and Dynatrace have agreed to launch a joint strategic go-to-market program globally to bring an enhanced, intelligent, cross-service-line solution to customers worldwide. This will entail joint development, co-marketing and co-selling, events, and customer engagement. "This expanded partnership with DXC reflects an aligned vision for our customers of what is critical to achieving digital transformation at scale," said Rick McConnell, CEO at Dynatrace. "The combination of DXC's deep experience running and transforming mission-critical hybrid and multicloud systems for thousands of clients worldwide with the Dynatrace platform shortens the time between cloud decisions and successful cloud deployments. This is enabled by reducing complexity, delivering precise answers from the immense amount of data coming from modern clouds, and freeing up time through continuous, intelligent automation." DXC has been providing Zurich, a leading provider of commercial property-casualty insurance solutions and services, with advanced monitoring-as-a-service, built around the Dynatrace Software Intelligence Platform, for over five years. "DXC's service proactively monitors our critical applications ensuring maximum reliability and resiliency," said Paul Ruskusky - Vice President, Head of IT Infrastructure & Operations for Zurich North America. "This has helped to achieve our goals of simplifying operations, freeing up time for innovation, and delivering improved customer experiences." Today's enterprise customers need agile partners who continuously evolve to support them on their transformation journey, ensuring maximum performance and business outcomes from their existing and new IT investments. Enhancing DXC Platform X with the Dynatrace platform's full-stack, intelligent observability takes our solution to the next level, delivering increased operational efficiencies, and accelerated growth to drive greater customer impact. About DXC Technology DXC Technology helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates.

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AI TECH, GENERAL AI

Adobe Unveils Powerful New Collaboration and AI Capabilities in Photoshop

Adobe | October 19, 2022

Today, Adobe announced at Adobe MAX – the world’s largest creativity conference – new innovations in Photoshop that make the world’s most advanced image editing application even smarter, more collaborative and easier to use across surfaces. Share for Review (beta) enables users to conveniently collaborate on projects without leaving Photoshop, and new features make editing images in a browser far more powerful. Additionally, the flagship Photoshop desktop app adds breakthrough features powered by Adobe Sensei AI, including selection improvements that enhance the accuracy and quality of selections, and a one-click Delete and Fill tool to remove and replace objects in images with a single action. “In a world where everyone can be a creator, Adobe is ensuring that Photoshop evolves to serve all creators across platforms and devices,” said Scott Belsky, chief product officer and executive vice president, Creative Cloud at Adobe. “This year, we’ve made Photoshop smarter and more collaborative so you can easily get feedback and create spectacular images even faster.” Collaboration First Seamless collaboration has become critical for creative workflows in today’s increasingly digital economy. Supporting collaborative work from anywhere, the new version of Photoshop introduces Share for Review, enabling convenient collaboration between creators and stakeholders: All feedback is managed and incorporated directly within the Photoshop app. This new feature lets creatives easily share a preferred version of their work in the form of a web link. Collaborators can review the project and comment right in their browser, even without a Creative Cloud subscription. Whether creators are sharing work for stakeholder review, or collaborating with their coworkers, Share for Review syncs comments across devices, and works wherever users do – at the office, at home or on the go. AI Innovations Make Creation Faster, Easier and More Powerful New AI features launching today in Photoshop include: Selection improvements that enable users to hover over, detect and make detailed selections of complex objects with a single click, creating higher quality and more accurate selections of elements such as skies, foregrounds, subjects and hair, while preserving detailed edges. One-Click Delete and Fill selects and removes objects from images, filling the removed area using content-aware fill, in a single action in Photoshop on the web. Photo Restoration Neural Filter (beta) helps Photoshop on the web users bring old or damaged photos back to life, using machine learning to intelligently eliminate scratches and other minor imperfections on old photographs. Remove Background is now available in Photoshop on the web (beta), enabling one-click background removal. Masking and Brushing are also now available in Photoshop on the web (beta) and make precise adjustments faster and easier from a web browser. Photoshop and Lightroom AI image-editing features were used over 1.3 billion times in the past year. These innovative tools power mundane Photoshop tasks, such as selecting detailed objects, changing a person’s expression or removing blemishes from a portrait. By simplifying complexity and speeding up time-consuming processes, Neural Filters and other AI-powered features give Photoshop users more time to do what they love – create. Improved Multi-Surface Experiences Photoshop delivers an approachable and intuitive experience across desktops, iPads and browsers, enabling creators to work wherever and whenever inspiration strikes. Photoshop on the iPad continues evolving to ease creation on tablets. iPad users gain access to Photoshop’s powerful one-tap Content-Aware Fill and Remove Background features, using AI to accurately replace unwanted elements in photos so creators and editors can work faster. About Adobe Adobe is changing the world through digital experiences. © 2022 Adobe. All rights reserved. Adobe and the Adobe logo are either registered trademarks or trademarks of Adobe in the United States and/or other countries. All other trademarks are the property of their respective owners.

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AI TECH

Variscite Simplifies AI/ML and Multimedia at the Edge with Python API for System on Modules

Variscite | December 07, 2022

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Spotlight

This 11-page white paper discusses the agility needs of today’s business, how IT is choosing a hybrid cloud approach to meet demand, and how hybrid cloud brings more agility but also increases management complexity in an environment that encompasses traditional architectures, private clouds, and public clouds.

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