Lynx Software Technologies | December 12, 2023
Lynx Software Technologies (Lynx), a leader in the development of foundational, open architecture software solutions for the Mission Critical Edge, today announced the acquisition of Timesys Corporation (Timesys), a provider of development tools, cybersecurity solutions, and differentiated software engineering services for open-source embedded and edge software applications.
For over 20 years, Timesys has been an industry leader, helping customers build, secure, test, and maintain Linux-based and other open-source edge and embedded software solutions. Over 200 clients across aerospace, defense, industrial, medical, and enterprise end-markets rely on Timesys’ Linux expertise and developer productivity and security solutions to ensure on-time and on-budget delivery of reliable, secure, open-source software products. Central to this has been Timesys’ value-added developer productivity and cybersecurity solutions, including software composition analysis (“SCA”) tools that enable the production and management of software bill of materials (“SBOM”) and managed service offerings tied to Linux distribution and open-source software lifecycle management.
“Lynx’s mission is to improve the economics of designing, deploying, and servicing high-assurance edge software solutions,” commented Tim Reed, Chief Executive Officer of Lynx. “Increasingly, our customers leverage Linux-based solutions alongside safety-critical software within mixed-criticality systems. The addition of Timesys’ development and cybersecurity tools and its Linux engineering services enable Lynx to support our customers more effectively across a full spectrum of complex edge and embedded software needs. I’m thrilled to welcome the Timesys team to the Lynx family.”
The combination of Lynx and Timesys creates a scaled software solution provider focused on Mission Critical Edge and embedded software applications for customers with the most demanding reliability, security, and interoperability needs. With the addition of products and services offered by Timesys, the LYNX MOSA.ic platform will be able to deliver incremental value, functionality, and security to mixed-criticality systems requiring the real-time software determinism of Lynx’s core IP and the flexibility of the Linux open-source platform. All products currently offered by Lynx and Timesys will remain available and supported.
“Lynx’s products are built on a foundation of openness, efficiency, and flexibility, which aligns strongly with our core focus on open-source software ecosystems,” said Atul Bansal, Chief Executive Officer of Timesys. “The Timesys team is excited to join the Lynx platform and leverage the Lynx’s scaled corporate infrastructure, go-to-market resources, and technical expertise while providing our expertise in Linux-based software solutions to further the differentiation of our combined portfolio of offerings.”
CEO ally, Inc. acted as exclusive M&A advisor to Timesys.
About Lynx Software Technologies
Lynx Software Technologies, an OceanSound Partners portfolio company, is on a mission to improve the economics of developing, deploying, and maintaining high-assurance Mission Critical Edge platforms with modular software solutions based on open standards. Our proven technology leadership, extensive system certification expertise, and commitment to open standards have consistently saved our customers millions of dollars in development costs while delivering desired system performance, security, and reliability on schedule. Lynx is committed to enabling customers to build and manage orchestrated, cloud-connected platforms that harness a broad array of modern technologies and unique design methodologies to enable accurate, deterministic decisions at the Mission Critical Edge without compromising safety or cybersecurity requirements. For more information, visit www.lynx.com.
Timesys is a pioneer and industry leader in open-source software security solutions, development tools, and engineering services and consulting, spanning the embedded software market. With Timesys’ expertise, customers are able to reduce development costs and accelerate time-to-market for edge devices and IoT systems and applications using embedded Linux, Android, FreeRTOS, Zephyr, and other open-source solutions. For more information, visit www.timesys.com.
About OceanSound Partners
OceanSound Partners is a New York-based private equity firm that pursues control investments in technology and technology-enabled services companies serving government and enterprise end markets. OceanSound employs a partnership approach, working closely with founders, entrepreneurs, and executives of middle market businesses to drive transformational growth. For more information, visit www.oceansoundpartners.com.
SysAid | January 12, 2024
SysAid, a leading provider of IT and Enterprise Service Management solutions, proudly announces the commencement of an exciting new chapter with the commercial release of SysAid Copilot, designed to liberate organizations by putting AI to work, for them and their people.
At the core of SysAid Copilot is the AI Chatbot for End Users delivering always-on, 24/7 service. This conversational self-service experience uses generative AI to help employees work through issues by delivering answers, utilizing the organization's data, from knowledge base articles through ticket resolution history – as well as verified external data sources, links, and documents.
Combating ineffective virtual agent deployment
According to Gartner, "Staffing an IT service desk is difficult and a considerable expense. Long phone queues and abandoned calls are not uncommon. Yet, many I&O leaders have experienced issues with the implementation and adoption of virtual support agents, which are aimed at alleviating some of these challenges." One of the main factors attributed to these issues is that initial deployments of chatbots were ineffective.
With no code zero setup required, SysAid Copilot comes with a feature set designed to counter the potential pitfalls arising from sub-optimal deployment of traditional virtual support agents.
The AI Usage Dashboard clearly reflects the value provided to both admins and end users through usage of SysAid Copilot features. For example, adoption of the AI Chatbot for End Users and Assistive AI features for admins. It also offers insights into AI-contained issues, indicating the rate at which problems were automatically resolved by SysAid Copilot using the organization's data and averting the need for ticket creation.
In parallel, admins maintain ultimate control over the quality of responses with the ability to monitor, edit, and fine-tune answers provided by the AI Chatbot enabled by a Monitor and Fine-Tune feature.
AI Author enables the provision of consistently professional service by rephrasing replies, elaborating on answers, and breaking down information into simple steps with responses that are comprehensible and accessible for employees. This also exempts admins from the need to grapple with wording and grammar.
Embedded into the channels that employees already use, SysAid Copilot facilitates quick adoption within the organization. For example, employees get service in a single click from the AI Chatbot (one-click ticket creation) or automatically via the AI Emailbot, delivering an immediate response even before an admin sees the ticket.
SysAid Copilot leverages cutting-edge generative AI technology, elevating admins to play a strategic role in the organization and improving IT productivity by over 20%.
"The release of SysAid Copilot is a momentous milestone in our quest to lead organizations on a transformative journey toward AI-driven organizational processes and excellence," said Avi Kedmi, SysAid CEO. "Tapping into specialized data accumulated from thousands of customers and millions of users, SysAid Copilot enables employees to enjoy a fully conversational experience, freeing up admins to focus on more strategic work and become the catalyst for organizational productivity. SysAid Copilot orchestrates service management across the organization, embodying our commitment to infusing intelligence and ease into the workday, reshaping the landscape of service management. And this is only the beginning, as our dynamic roadmap promises a steady stream of groundbreaking features and capabilities ahead, ensuring the success of our customers."
The General Availability of SysAid Copilot follows a 5-month design partner and beta program in which a diverse and engaged group of active customers played a pivotal role in refining and enhancing the product. The dedication and enthusiasm of the beta partners have been instrumental in shaping the product and ensuring that it is finely tuned to address the unique needs of SysAid's customer community, not only meeting but exceeding their expectations.
Enhancing CSAT scores and slashing MTTR
SysAid Copilot includes AI Intelligent Categorization automatically categorizing tickets submitted via the AI Chatbot for End Users and routes to the right people while making suggestions for more appropriate categories for tickets that come in through other channels, reducing human error in ticket categorizations by ~40%. In parallel, AI Case Summarization provides admins with a real-time summarization of the ticket content and employee sentiment (AI Emotion) so admins can understand the context, history, and end-user sentiment at a glance.
"SysAid Copilot has helped our organization a great deal in providing support quicker. Since our department is oftentimes understaffed, wait times are higher than normal, and with SysAid Copilot we've witnessed those wait times plummeting," said Nathan Gleed, IT at the City of St George. "One of the most amazing aspects of this new technology is its continual learning, consistently improving performance and generating more accurate and sophisticated output."
SysAid is on a mission to liberate organizations by putting AI to work for them and their people. We orchestrate service management across organizations with generative AI that taps into specialized data accumulated from thousands of customers and millions of users. With zero setup requirements, our conversational AI manages employees' requests, assists with queries, and accelerates the resolution of issues. With intelligence and ease infused into the workday, productivity thrives so that employees can focus on what they're meant to do, and organizations are free to fulfill their purpose.
With over 5,000 customers, SysAid partners with organizations ranging from small businesses to Fortune 500 enterprises across 140 countries. For more information, please visit www.sysaid.com
Application Development Platform
Parasoft | December 13, 2023
Parasoft introduces the latest release of C/C++test 2023.2, a transformative tool in C++ development. This update enables developers with a suite of new features, enhancements, and compliance tools, reforming the software development life cycle. With Parasoft C/C++test 2023.2, users have a solution that provides assurance that their C++17 code compliant to MISRA C++ 2023. Parasoft continuously provides complete enforcement of safety and security coding standards, such as complete support for MISRA C++ 2023.
C/C++test 2023.2 introduces numerous enhancements. It guarantees complete support for MISRA C++ 2023, reflecting Parasoft's commitment to ensuring compliance and safety within C++17 code. The key updates include:
Complete support for MISRA C++ 2023: Delivering 179 guidelines crucial for crafting high-quality C++17 applications. Parasoft's contribution to the development of MISRA C++ 2023 solidifies its position as the fastest-reacting vendor in the market.
Enhanced code quality: The update introduces an improved stubbing framework that enables stubs for template functions, fostering early testing and simplifying fault injection.
Advanced analysis and reporting: With updated compliance reporting in Parasoft DTP, users can seamlessly scan code, detect violations, and integrate automated quality gates into continuous integration pull requests.
Extended Compiler Support: Supporting a wide range of new compilers like IAR BX ARM, Qualcomm Hexagon, Tasking SmartCode, GNU GCC, and Clang across various platforms.
"Parasoft's latest release, C/C++test 2023.2, stands as a transformative force in C++ development, solidifying its leadership by offering complete support for MISRA C++ 2023. Our additional feature enhancements make this release a testament to Parasoft's dedication to providing solutions that elevate efficiency, compliance, and code quality in the dynamic landscape of C and C++ development," said Igor Kirilenko chief product officer at Parasoft.
Customers leveraging C/C++test 2023.2 experience advantages in the software development life cycle. Achieving compliance with MISRA C++ 2023 standards ensures enhanced reliability, safety, and security in C++ development, aligning with the latest benchmarks. The update introduces enhanced rule accuracy, minimizing false alarms, and refining CERT and AUTOSAR C++ checkers, leading to streamlined analysis and cleaner, more efficient codebases. With an upgraded EDG parser to version 6.5, teams encounter fewer parsing issues in modern C++, significantly reducing analysis failures. Other benefits include:
Code coverage for constexpr functions: A seamless collection of metrics from constexpr code execution minimizes the risk of missing untested code in compliance processes.
Expanded stubbing framework: Enhanced stubs for previously unsupported scenarios, elevating test case stability and efficiency.
VS Code extension enhancements: Improved static analysis result presentation allows developers to focus on critical issues efficiently.
Streamlined violation suppression: A new comment format enables suppression of unwanted violations without compromising code readability.
Contact Parasoft for a briefing on the release of Parasoft C/C++test 2023.3 with complete support of MISRA C++ 2023.
"MISRA", "MISRA C" and the triangle logo are registered trademarks of The MISRA Consortium Limited. ©The MISRA Consortium Limited, 2021. All rights reserved.
Parasoft helps organizations continuously deliver high-quality software with its AI-powered software testing platform and automated test solutions. Supporting the embedded, enterprise, and IoT markets, Parasoft's proven technologies reduce the time, effort, and cost of delivering secure, reliable, and compliant software by integrating everything from deep code analysis and unit testing to web UI and API testing, plus service virtualization and complete code coverage, into the delivery pipeline. Bringing all this together, Parasoft's award-winning reporting and analytics dashboard provides a centralized view of quality, enabling organizations to deliver with confidence and succeed in today's most strategic ecosystems and development initiatives—security, safety-critical, Agile, DevOps, and continuous testing.
PSPDFKit | January 23, 2024
PSPDFKit, a leading document processing and manipulation platform, announces the release of XtractFlow – a groundbreaking intelligent document processing (IDP) engine powered by generative AI. XtractFlow provides advanced automation for large-scale document classification and data extraction across a broad range of formats, with human-level accuracy.
Due to the vast and varied document landscape, traditional IDP platforms are inefficient to run, requiring more resources, time and complex processes. Developers and automation project managers may require several days for setup and deployment of document classification, as well as face complexities with data extraction workflows when working with a broad range of formats in order to achieve high levels of accuracy. This is exacerbated by the limitation of using templates and pre-set patterns to extract data.
XtractFlow addresses these challenges by simplifying setup and deployment to a single day and using generative AI from OpenAI and Azure in the first release to intelligently identify the document format, classify the types of documents co-mingled in unstructured storage, and consistently extract data, regardless of its location in the document, with human-level accuracy.
Supports Hundreds of Formats
XtractFlow efficiently extracts data from hundreds of document formats, including PDF, JPEG, Office and CAD files, regardless of document complexity.
Automate Document Classification
With minimal setup, XtractFlow automatically categorizes documents including contracts, legal filings, lab reports, bank statements and more, in high-volume workflows. Developers can easily customize deployment with either the XtractFlow SDK or API.
Extract Data Accurately and Effortlessly
XtractFlow effortlessly interprets and retrieves the data users need, avoiding extensive coding and the strict rules for data extraction with a no-code approach, and enables a natural-language experience for the end users.
"We've always felt we could go far beyond traditional IDP technology — more accuracy and more intelligence — along with less work spent setting and tuning it for specific workflows," says Miloš Đekić, Vice President of Product Management at PSPDFKit. "Generative AI has enabled us to deliver XtractFlow and bring human-level accuracy to document classification and data extraction in a way that significantly accelerates time to value for our customers."
XtractFlow supports PSPDFKit customer data security standards with a strict non-storage policy and aligns with global data retention standards, ensuring integrity and security at every step of your applications and business processes.
PSPDFKit is helping the world innovate beyond paper with its developer tools, API services, and low-code solutions covering the entire document lifecycle from creation, manipulation, real-time collaboration, signing and markup. The company's products cover all major platforms and support a wide range of programming languages and can be deployed on-premise or in the cloud with ease and at any scale. PSPDFKit has earned its developer first reputation by pioneering products that are easily integrated, completely customizable to fit any deployment and workflow, and trusted by startups, SMBs and some of the largest multinational enterprises.