Kapture CRM | September 23, 2022
The Kapture team is pleased to announce that Pavit Ponnanna will be stepping into the position of Head of CX (Customer Experience).
With cross-functional experience of 21+ years in customer services, operations management, Pavit's strength is customer experience and brings a deep understanding of the CX landscape. Pavit will play an instrumental role in accelerating CX for Kapture.
Commenting on his appointment, Vikas Garg: CTO & Co-founder, Kapture, said," We are delighted to have Pavit Ponnanna join us as our Head of Customer Experience. The last few years have been incredible for us and we have witnessed exponential growth across geographies. Our focus is now to evolve into a more structured organisation that's prepared for the planned growth in the coming years. Having Pavit is going to be a big help in this journey."
“I am very excited about joining such a competent and capable team. Kapture has been very successful in combining industrial technology with digital solutions and has become a frontrunner in providing a Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. I am certainly looking forward to developing the company further with a clear industrial ambition to change the future of CX,“ said Pavit Ponnanna.
Kapture, a Customer Relationship Management (CRM) software firm, was established in 2015, on the simple idea of providing a smarter way for businesses to manage customer relationships through a single automated platform. Simply put, their goal is to organise customer information and make it contextually and instantly accessible to all end users at any given time. Keeping customer experience at the forefront of it all.
AI TECH,GENERAL AI
Empower AI | September 13, 2022
Empower AI (formerly NCI Information Systems), a leading provider of artificial intelligence and other technologies to U.S. government agencies, today announced that it has launched a set of new AI solutions that will provide federal technology leaders with the power to swiftly transform existing programs into future-ready systems.
The AI solution set, called Empower AI Develops, leverages natural language processing, machine learning, and hyperautomation capabilities to rapidly analyze and define the current state of an agency’s IT systems, including existing or future computer code. It then provides precise guidance on the best path forward to accelerate accurate and secure development with AI in an immersive experience that augments and enhances human developers. As a result, Empower AI Develops accelerates rapid modernization while minimizing disruption and risk for federal agencies.
“One of the biggest concerns we hear from our federal customers is the volume of code, the lack of documentation, and the potential vulnerabilities in their IT systems. “Every agency has a challenge, to some degree, with legacy code built by many generations of developers and methodologies. Over time, security methods that were used in that code become vulnerable or provide other risks, which can lead to poor performance or even larger concerns.”
Paul Dillahay, president and CEO of Empower AI
To address this challenge and others facing federal IT leaders, Dillahay said Empower AI technologists wanted to create a solution that enabled federal leaders to quickly understand the complete picture of their assets and vulnerabilities in their own environment, and then use AI to help them analyze and develop new code in a fraction of the time and cost it would take human developers, while decreasing the risk introduced by traditional modernization efforts.
“This set of solutions will help federal technology leaders accelerate their modernization initiatives by shortening software development cycles to minimize disruption and risk,” Dillahay said.
The Empower AI Develops product suite includes:
Code Analyzer: Uses natural language processing (NLP), machine learning, and a set of proprietary algorithms to perform a comprehensive analysis and report on any existing code.
Code Programmer: Reviews and ingests any existing codebase using DevSecOps methodology. Once the codebase has been evaluated and documented, the AI Code Programmer tools generate refactored, object-oriented code and/or entirely new code from natural language function descriptions.
Infrastructure Developer: Creates code with seamless integration into the continuous integration / continuous development pipeline, allowing for connections into help desk applications, as well as DevSecOps components and other CI/CD pipeline software while integrating approved static and variable security tools.
Dillahay noted that additional solutions in the Empower AI Develops product suite are being tested now that will help federal leaders on other legacy code challenges, including code refactoring and story programming. All elements of the new product will help federal IT leaders elevate their mission-critical programs using proven AI technologies at scale.
“In addition to helping agencies modernize their code and documentation quickly, these solutions will also help agencies realize gains from investments they’ve made in the cloud or other security enhancements,” Dillahay said. “We’re really looking forward to helping them advance their missions and performance in a cost-effective way.”
About Empower AI
Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, VA, Empower AI leverages three decades of mission experience solving complex challenges in Health, Defense, and Civilian missions. Their proven Empower AI Platform provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, and how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive.
AI TECH,SOFTWARE,FUTURE TECH
Amelia | September 27, 2022
Amelia, the leading Enterprise Conversational AI software company, today announced that Amelia has been recognized as a Leader in Conversational AI in Everest Group's recent report, Conversational AI – Technology Vendor Landscape with Products PEAK Matrix® Assessment 2022. This marks the second consecutive year that Amelia has been recognized by Everest Group for its leadership in the Conversational AI market.
For this PEAK Matrix® assessment, Everest Group evaluated the Vision & Capability and Market Impact of 26 global Conversational AI technology vendors, and then classified each company into one of three categories: Leaders, Major Contenders and Aspirants. Of the 26 vendors assessed, Amelia is named the Leader and placed in the highest overall position in Everest Group's PEAK Matrix®.
In the report, Amelia is the only vendor to be listed amongst the top technology vendors for all major business functions, and leads in all major industries – including banking, telecom, healthcare and insurance. Everest Group also highlights Amelia's considerable experience working with global clients from across all industries as a notable strength.
Amelia's omnichannel capabilities, sentiment analysis, agent-assist and built-in Orchestration Services are also all recognized as key advantages of the company's Conversational AI platform. "Buyers have also highlighted the cognitive capabilities of the platform, its partnership ecosystem, and the Amelia team's transparency as strength areas of the vendor," the report states.
"There is no denying the critical role that Conversational AI continues to play for successful businesses, as evidenced by the exponential increase in adoption that we're observing across industries. As pioneers of this competitive landscape, one which we have pursued for more than two decades, we are honored and proud that for two years running, Everest Group has recognized Amelia as the clear Leader in Conversational AI."
Chetan Dube, CEO of Amelia
Amelia is a leading Enterprise Conversational AI software company with a long history of innovation in automation and Conversational AI. We create fulfilling human experiences through groundbreaking AI solutions, as we enable conversational experiences, streamline IT operations, and automate processes. In 2014, we launched Amelia, the Most Human AI™; then in 2018, we introduced true end-to-end, enterprise-wide automation allowing enterprises to quickly optimize back-end operations. Amelia is consistently recognized by third-party analyst firms as a market leader. Headquartered in New York City with offices in 15 countries, Amelia's roster of client success stories speaks for itself: Our technology impacts more than 200 of the world's leading brands, including global leaders in banking, insurance, telecommunications, and other industries. See how Amelia is powering the Future of Work at amelia.ai.
New Relic | August 10, 2022
New Relic , the observability company, today announced it has joined the Atlassian Platform Partner Program as part of the Atlassian Open DevOps solution that integrates Jira Software with popular DevOps tools. New Relic has integrated errors inbox with Jira Software to empower developers to easily access and set up full stack error tracking and software performance monitoring from inside Jira Software, Atlassian’s issue and project management tool. With this integration, developers can create Jira Software issues directly within errors inbox, the New Relic platform functionality for error tracking. This announcement coincides with the launch of the Jira Software toolchain page, which helps developer teams to discover and install DevOps tools to improve DevOps practices across their software development lifecycle.
“As applications grow more complex, developers need a system in place to proactively fix errors before the customer experience is impacted,” said Peter Pezaris, SVP, Strategy and User Experience at New Relic. “Errors inbox for Jira Software, which builds on the strong history between New Relic and Atlassian, makes developers’ lives easier by allowing them to get to the root cause faster with full error details — including stack traces — and alerts whenever a critical, customer-impacting error arises. Ticketing is made easier, too, as teams can instantly create Jira Software issues with all the right information, without leaving their error management workflow.”
Key benefits and capabilities of the New Relic and Jira Software integration include:
Track, triage, and resolve errors in one place: Errors are grouped and displayed on a single screen for visibility and easy triaging. Tackle errors across the full application stack with APM, RUM, Mobile, and Serverless (Lambda Functions) data tracked.
Resolve errors before impacting customers: Proactively review and triage errors before they affect customers. Get to the root cause faster with full error details, including stack traces and logs in context, provided in the error inbox.
Collaborate across teams: Squash bugs as a team with shared error visibility, shared comments, and an integration with Slack.
Create Jira Software issues with a click: With the new integration, set up templates and quickly file Jira Software issues containing error details, associated issues, and direct links to the stack trace and entities in New Relic for easy debugging.
“Atlassian and New Relic share a vision to improve the developer experience by meeting users where they are and allowing them to use the tools they know and love. “We are excited to include New Relic errors inbox as an app in the Jira Software toolchain page, which makes it easier for millions of users to discover and connect DevOps apps used throughout the software development lifecycle to fill gaps in the toolchain as their DevOps practices evolve.”
Bryant Lee, VP of Partnerships and Developer Experience at Atlassian
“We have been really impressed with how New Relic errors inbox offers a single place to track all the errors for the entire stack," said Mudit Mehta, Software Engineer II at Postman. "Errors inbox helps developers save time instead of looking and jumping through multiple tools for cloud-based or external error tracking. With the integration for Jira Software, I can quickly view an error and notify the right team members by filing a templated Jira Software issue in seconds without even leaving the New Relic platform.”
The Jira Software toolchain page is the latest collaboration between New Relic and Atlassian. The integration builds on the recent launch of the Bitbucket quickstart in New Relic Instant Observability, which gives engineers visibility into the health and performance of their Bitbucket pipelines to continuously improve and optimize their deployments. Developers can also connect Jira Software to New Relic alerts to help the right teams get the right information in the software development life cycle.
Errors inbox for Jira Software is available for free to all New Relic full platform users and Jira Cloud users. For more information, visit www.newrelic.com. Additional integrations for Atlassian’s Connect applications with errors inbox and other capabilities will be available later this year.
About New Relic
As a leader in observability, New Relic empowers engineers with a data-driven approach to planning, building, deploying, and running great software. New Relic delivers the only unified data platform that empowers engineers to get all telemetry—metrics, events, logs, and traces—paired with powerful full stack analysis tools to help engineers do their best work with data, not opinions. Delivered through the industry’s first usage-based consumption pricing that’s intuitive and predictable, New Relic gives engineers more value for the money by helping improve planning cycle times, change failure rates, release frequency, and mean time to resolution. This helps the world’s leading brands including adidas Runtastic, American Red Cross, Australia Post, Banco Inter, Chegg, GoTo Group, Ryanair, Sainsbury’s, Signify Health, TopGolf, and World Fuel Services (WFS) improve uptime, reliability, and operational efficiency to deliver exceptional customer experiences that fuel innovation and growth.