Pivotal Spinoff SnappyData Scores $3.65 Million to Staff Up

Pivotal, Inc. | April 28, 2016

Pivotal, the spinoff of EMC and VMware, now has a spinoff of its own. And that spinoff, SnappyData, now has $3.65 million in Series A funding from Pivotal, GE Ventures, and GTD Capital. SnappyData claims to provide a set of resources, including a computing cluster and what it calls "approximate query processing" (AQP) that asks questions of a subset of overall data and from that get to the right answer. The underlying foundation of the product is the open-source Spark framework, which enables batch processing of lots of data, and Gemfire, an in-memory database that Pivotal open-sourced last year. (Open-source software is freely available to download so developers can work with it, tweak it, and contribute improvements to it over time.) But SnappyData's secret sauce, and what people will ostensibly pay for, is the AQP query processing piece.

Spotlight

Application program interfaces (APIs) are essential in modern architectures that encourage innovation and create competitive advantage. At this year’s conference, you’ll see experts and peers demonstrate how investments across the API lifecycle enable your organization to better connect, manage and secure applications, digital ecosystems and mobile experiences. Our sessions, demos, and training will cover a wide range of API topics, including: How APIs and API management support digital innovation in your industry, The role of APIs in modern technology patterns—microservices, containers, mobility and the Internet of Things (IoT), Best practices for modernizing enterprise service bus (ESB) and service-oriented architectures (SOA) via API design and development, How to foster developer communities that accelerate mobile and IoT development, How to balance convenient, omni-channel access while securing APIs and mobile apps.


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INNOVATION,SOFTWARE

OutPLEX Announces Key Partnership with Amazon Web Services

OutPLEX | August 18, 2022

OutPLEX, a leading voice and digital business process outsourcing organization, has announced a new partnership with Amazon Web Services (AWS) via the Amazon Partner Network (APN). In joining the APN, the Fort Lauderdale, FL based company adds the capability to provide global brands with AWS-powered customer contact services backed by the world’s “gold standard” in cloud computing technology. The partnership was brought about by the growing need for seamless integration between omnichannel customer contact experiences while ensuring customer data protection. In today’s customer experience (CX) landscape, it is imperative that companies are available to answer questions in real-time, at all times. Combining OutPLEX’s 20+ years of experience in CX management with the power of Amazon Connect, organizations of all sizes can be assured a seamless transition into the digital age of customer interaction. When asked about the new partnership, OutPLEX’s Director of Analytics and Business Intelligence, Declan Ryan, stated that “At OutPLEX, our primary mission is to provide clients with the most cutting-edge technology to maximize efficiency and customer satisfaction while reducing brands’ labor costs. Joining the Amazon Partner Network and utilizing AWS tools allows us to do just that.” In teaming up with Amazon, OutPLEX’s plans to utilize the APN Connect offering to meet clients’ needs. Amazon Connect enables OutPLEX to provide top-notch voice and digital messaging solutions. Caller authentication and fraud risk detection, real-time speech and sentiment analysis, unified customer profiles, and natural language chatbot design and management are just a few key features OutPLEX offers clients as a part of this partnership. Utilizing the AWS artificial intelligence service Amazon Lex for chatbot design, clients can be assured that they’re getting state-of-the-art conversation mapping utilizing the same natural language understanding that powers Amazon Alexa, allowing for improved customer interactions without the need for a live agent. OutPLEX looks forward to this partnership with Amazon Web Services, and the opportunities it offers to give clients the exemplary customer experience OutPLEX is known for. ABOUT OUTPLEX OutPLEX is a leading international digital and voice CX outsourcing organization developing solutions for the world's most trusted brands. Utilizing its innovation centers and highly skilled engagement experts, OutPLEX is the largest provider of digital customer engagement globally. Since 2001, OutPLEX has successfully transacted billions of customer experiences on its clients' behalf via phone, digital messaging, social media, conversational AI, and more with a track record of quality service and delivery that provides greater ROI for their clients.

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AI TECH,GENERAL AI,AI APPLICATIONS

Deeplite Wins 2022 International Business Award® for Artificial Intelligence/Machine Learning Solution

Deeplite | August 25, 2022

Deeplite, a provider of AI optimization software designed to make AI model inference faster, more compact and energy-efficient, today announced it was named the winner of a Silver Stevie® Award in the 19th Annual International Business Awards® in the category of Artificial Intelligence (AI)/Machine Learning (ML) for its computer vision solutions. Deeplite's core products, Deeplite Neutrino and Deeplite Runtime (DeepliteRT) make it possible to run large, process-heavy and power-intensive AI models on the limited compute power of chipsets (e.g., CPUs, MCUs). This affects many industries, as the deep neural networks (DNNs) that enable tasks at the edge in security, surveillance, automotive and more are built on large AI models, which require vast amounts of data. This often makes utilizing the power of AI too costly and complex for many organizations, especially startups and small businesses. Deeplite's computer vision makes it possible for these organizations to run AI models on tiny edge devices, like security cameras or drones. "The work we are doing at Deeplite is paramount to the continued innovations of AI, and I'm so proud of the team for making Neutrino and DeepliteRT such huge successes. "We are currently working to provide our computer vision AI in a number of industries with customers in different parts of the world, and are looking forward to continuing to expand our reach to make AI accessible to even more organizations that want to use it." Nick Romano, co-founder and CEO of Deeplite The International Business Awards are the world's premier business awards program. All individuals and organizations worldwide – public and private, for-profit and non-profit, large and small – are eligible to submit nominations. More than 3,700 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories. The 2022 IBAs received entries from organizations in 67 nations and territories. More than 300 judges participated in this year's International Business Awards. For Deeplite's submission, some of the judges' comments are as follows: A super interesting product that enables AI/Machine Learning at the edge devices instead of storing the big data in the cloud or data centers. I find achieving two-bit quantization while persisting the model accuracy real intriguing. I believe that products like these would revolutionize the AI/ML at edge locations. DeepliteRT is a powerful and efficient AI software platform that will help companies save time, money and energy. You develop a product to deploy AI models on low-power computer resources to alleviate the current constraints imposed by machine learning algorithms. This is important because many devices that could use AI/ML run on batteries or are intended to have a small form factor. The market has received your product successfully across various industries. "This year's class of honorees are as innovative, adventuresome, persistent, and successful as we've ever had," said Stevie Awards president Maggie Miller. "We look forward to celebrating their achievements with them during our 15 October awards banquet in London." About Deeplite Based in Montreal and Toronto, Canada, Deeplite is an AI software company dedicated to enabling AI for everyday life. Deeplite uses AI to automatically make other AI models faster, smaller and more energy-efficient creating highly compact, high-performance deep neural networks for deployment on edge devices such as security cameras, sensors, drones, mobile phones and vehicles. Deeplite was named to CRN's 10 Hottest AI Startups of 2021, as well as the 2021 Big50 Startup Report, and has been featured by Gartner, Forbes, Inside AI and ARM AI as a premier Edge AI innovator.

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SOFTWARE,FUTURE TECH

SkyHive Launches New Product, SkyHive Platform, Enabling Companies and Communities to Tackle Skills Gap

SkyHive | August 30, 2022

SkyHive®, the first company to map and sequence the global labor market in real-time for workforce intelligence, strategy, and architecture, as well as the rapid reskilling of workers and communities around the world, today announced the launch of SkyHive Platform, a Platform-as-a-Service (PaaS) skills-first solution for private and public sector organizations. Using SkyHive’s real-time Labor Market Intelligence and artificial intelligence to analyze global labor markets at the skill level, SkyHive Platform employers gain outside-in intelligence as well as immediate insights on their talent, such as emerging and skill gaps which can be leveraged to future-proof their workforces, retain talent, and understand evolving labor market needs. SkyHive Platform enriches existing Human Capital Management (HCM) systems using scalable Application Programming Interfaces (APIs) to integrate with core HR systems such as Workday, Microsoft, and SAP SuccessFactors, as well as custom applications. In doing so, SkyHive Platform enables companies and communities to derive maximum value from their HCM investments while improving performance and cost efficiency across talent procurement, retention, and workforce training. Companies and governments seeking insights into the state of their workforce’s business critical skills, skills gaps, attrition, sourcing, benchmarks, future talent needs, and recommendations for reskilling can harness SkyHive to power applications with or without the SkyHive Enterprise software application. “Skills are the talent ‘currency’ of the modern age, so it’s natural that leaders are eager to get comprehensive, comparative, and real-time visibility into skills profiles of their workforce. “We’ve built SkyHive Platform and opened our APIs in response to customer requests around the world who want to customize applications and modernize their existing HCM platforms with the most in-depth workforce and labor market intelligence available.” Sean Hinton, Founder and CEO of SkyHive Recognized by Forbes and the World Economic Forum for its positive impact on labor economies, SkyHive processes more than 20 TB of raw data every day, including anonymized worker profiles and job descriptions from over 160 countries. Its findings have reduced enterprise clients’ time-to-hire by 30% and time to source by 90%, while also increasing workforce learning and development efficiency by 70% and gender diversity by 10%. SkyHive data is fully encrypted, and its systems are compliant with GDPR, SOC2 Type II, ISO 27001, Ethical AI and other regulatory frameworks. According to July 2022 research by Gartner®, “Skills are a foundational element for managing the workforce within any industry. Improved and automated skills detection and assessment allow for significantly greater organizational agility. In times of uncertainty, or when competition is fierce, organizations with better skills data can adapt more quickly and be more dynamic in acquiring and deploying talent. ”Gartner Disclaimers: Gartner®, Hype Cycle™ for Human Capital Management Technology, 2022, John Kostoulas, Emi Chiba, July 14, 2022. GARTNER and HYPE CYCLE are a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. About SkyHive SkyHive is a Certified B Corporation and software provider of global workforce intelligence technology, optimizing labor market efficiencies in real-time for companies, communities, and national economies. Leading enterprises use SkyHive’s cloud-based applications and platforms to power the future of work at its most granular level: skills. SkyHive’s Quantum Labor Analysis™ has been recognized by the World Economic Forum and Forbes for leading efforts in ethical AI and its positive impact on labor economies worldwide.

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AI TECH,GENERAL AI

NICE Extends CXi Leadership With Next-Gen Digital And Conversational AI Capabilities

NICE | August 23, 2022

NICE today announced its designation as a market leader as evaluated by Omdia in its Customer Engagement Platforms, 2022-23 research report. Market leaders were characterized as having the best scores in terms of both functionality and capabilities and represent leading solutions Omdia believes are worthy of a place on most technology selection shortlists as they have established a commanding market position with a product that is widely accepted as best of breed. Highlighting NICE’s industry-leading cloud-native customer experience platform, Omdia noted three unique strengths of NICE CXone: universal AI models for all the major CX use cases and an AI framework that enables continuous learning across the CXone portfolio; its focus on conversational self-service, CX domain expertise (WFO, CCaaS, and CX platform), agent preparation efforts for digital adoption; and its open cloud platform with hundreds of APIs. NICE’s leadership designation was also driven by an independent customer satisfaction score of 9 of 10. NICE CXone’s maximum scores for Solution Innovation validate the industry-differentiating value of its Customer Experience Interactions (CXi) framework delivered through a unified suite of applications on the fully integrated CXone platform. CXi empowers organizations to intelligently meet customers wherever their journeys begin, enabling resolution through AI and data-driven self-service and preparing employees to successfully resolve any customer needs event. “Customer expectations are changing, and organizations look to us for a complete, connected, and intelligent platform to easily reduce friction. This transformation allows organizations to meet their customers wherever they are and however they choose to start their journeys, to create cohesive digital experiences. Our leadership designation is an honor and we are proud to be the leader of choice in innovative solutions.” Paul Jarman, CEO, NICE CXone CXi offers a comprehensive approach to bridge the gap between today’s consumer expectations and organizations’ delivery of extraordinary experiences. Redefining the way organizations engage and interact with customers, CXi provides the industry’s only combination of CCaaS, WFO, Analytics, AI, and Digital Self-Service. This creates smart, connected, proactive, self-service and human-assisted interactions across the holistic customer journey. About NICE With NICE , it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction.

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Spotlight

Application program interfaces (APIs) are essential in modern architectures that encourage innovation and create competitive advantage. At this year’s conference, you’ll see experts and peers demonstrate how investments across the API lifecycle enable your organization to better connect, manage and secure applications, digital ecosystems and mobile experiences. Our sessions, demos, and training will cover a wide range of API topics, including: How APIs and API management support digital innovation in your industry, The role of APIs in modern technology patterns—microservices, containers, mobility and the Internet of Things (IoT), Best practices for modernizing enterprise service bus (ESB) and service-oriented architectures (SOA) via API design and development, How to foster developer communities that accelerate mobile and IoT development, How to balance convenient, omni-channel access while securing APIs and mobile apps.

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