IntelePeer | September 15, 2023
IntelePeer, a prominent AI-driven communications automation solutions provider, introduces a new addition to its SmartFlows platform, the Call Summary Dashboard. This innovative dashboard, equipped with AI and automation tools, empowers businesses to optimize omnichannel communication workflows, monitor real-time ROI, and identify cost-saving opportunities. Existing IntelePeer customers can access the Call Summary Dashboard at no extra cost, enabling them to create advanced hyper-automation omnichannel experiences without prolonged development cycles.
Frank Fawzi, the CEO of IntelePeer, emphasized the company's dedication to addressing the needs of enterprises for high-quality automated customer interactions. He stated that AI had become a crucial element for businesses, leading to reduced labor costs and improved competitiveness. Fawzi noted that IntelePeer's most recent analytics engine and dashboard demonstrated how AI enhances the customer experience by guaranteeing consistent and precise responses to queries while eliminating call holds. He also mentioned that when the dashboard is put into action, it discloses the real-time count of fully automated customer interactions, resulting in a significant reduction in hold times and a substantial return on investment. This, in turn, saves businesses thousands through increased automation.
The Call Summary Dashboard offers precise data on contained calls automated by IntelePeer's Smart product suite. Customers can assess the savings achieved by utilizing IntelePeer's AI-powered virtual SmartAgents instead of live agents. The dashboard also facilitates the creation of "what if" scenarios based on live traffic, demonstrating additional potential savings through increased automation and self-service capabilities over a specified timeframe.
Fawzi highlighted the benefits, saying,
With rich analytics at their fingertips, businesses can enhance operational efficiencies, improve customer experience, and make data-driven decisions. Companies harnessing generative AI are gaining an edge, and as AI continues to evolve, IntelePeer remains committed to assisting customers in harnessing this technology to meet evolving consumer needs.
IntelePeer's SmartFlows leverage leading AI platforms like Azure's OpenAI for Generative AI, IBM Watson Assistant, Amazon Lex, and Google Dialog Flow for Conversational AI. Users can create communication-enabled workflows that seamlessly integrate with existing processes and develop intelligent AI voice and messaging bots based on CRM data interactions and other data sources to enhance CX. Key SmartFlows features include:
Massively scalable simultaneous call and messaging capabilities
Built-in Natural Language Processing and Generation
Automated and intelligent routing
Easy integration with CRM and other business applications
Founded in 2003 and headquartered in Dania Beach, Florida, IntelePeer is a leading software development firm specializing in AI-driven omnichannel communication solutions. Its Communications Platform as a Service (CPaaS) optimizes customer experiences, reduces costs, and streamlines operations through user-friendly, integrated software. With a robust online presence, IntelePeer continues to innovate in cloud-based communications, offering services such as cloud communications, cloud calling, cloud contact centers, and more.
Planview | September 13, 2023
Planview, a leader in portfolio and value stream management, unveiled Planview Copilot, an advanced generative AI assistant, at its annual flagship customer event, Planview Accelerate. This innovative AI tool leverages comprehensive data sets to provide operational insights across portfolio management, value stream management, and agile planning and delivery, offering a conversational interface for data-driven strategic decision-making.
Razat Gaurav, CEO of Planview, expressed his views on the potential of digital transformation initiatives. He emphasized that as organizations undertake an increasing number of these initiatives and utilize a wide range of tools to implement them, there is a significant opportunity to rethink how intelligent decisions can be made to expedite business results. He introduced Planview Copilot, which harnesses all pertinent data across project and product initiatives and delivers insights, decision support, and actions through a straightforward, conversational interface. He further highlighted this as a crucial progression in their journey from being a system of record to evolving into a system of insights for digital transformations.
Planview Copilot gains access to a vast ecosystem of operational data, including exclusive strategy-to-delivery data, broader data from team tools, and an organization's historical initiative data. By integrating these data sources with Planview’s Flow Methodology and Agile Principles, Planview Copilot offers guidance and solutions throughout the strategy-to-execution journey.
Richard Sonnenblick, Chief Data Scientist at Planview, stated that the future of connected work is built on a profound and insightful comprehension of how their customers deliver services, launch products, and successfully implement their strategies. He emphasized that this understanding is rooted in customer data. He explained that they utilize AI and machine learning techniques to analyze each customer's current and historical operational data in order to predict task completion, provide early warnings about tasks that may need course correction, and identify discrepancies between strategic objectives and ongoing activities. Also, he further added that through Planview Copilot, generative AI serves as the cherry on top, providing a user-friendly, conversational access point to these advanced AI and ML insights.
Planview Copilot simplifies complex data insights using natural language processing, making them accessible to individuals and teams. It serves as an early warning system, alerting organizations to potential issues before they become costly or risky. This AI assistant is designed to empower executive leaders, portfolio managers, and teams by providing clear insights and recommendations.
Dr. Mik Kersten, Planview CTO and Founder of The Flow Framework, emphasized,
The launch of Planview Copilot marks the start of a step-function improvement in turning established organizations into digital innovators.
[Source: Business Wire]
This announcement follows Planview’s recent launch of Digital Products Insights, a convergence of portfolio management, agile planning, and value stream management powered by AI sentiment analysis.
Planview Copilot is set to be available in Q4 2023, will reinforce Planview's commitment to proactive, data-driven decision-making for connected work.
Planview, a software development company based in Austin, Texas, is on a mission to shape the future of connected work. The company is dedicated to helping organizations accelerate the achievement of their most important goals. Its platform, which underpins business and digital transformations for over 4,500 customers globally, including 59 Fortune 100 companies, is designed to accelerate the achievement of goals.
Double | September 18, 2023
Double, the versatile remote assistant service designed to cater to the needs of executives, has recently introduced Mingo. Mingo, an AI-powered delegation companion, is tailored for the hectic schedules of executives and their remote assistants. Leveraging cutting-edge AI technology, Mingo ensures that crucial tasks are recorded, distills essential details from requests, and offers suggestions for the next steps to be taken by the assistant. With Mingo in their toolkit, executives utilizing Double can allocate their focus and energy to critical bottom-line responsibilities, knowing that their assistants possess all the requisite information to execute delegated tasks with precision.
Mingo's debut comes at a moment when a staggering three out of four executives grapple with heavy workloads and an acute shortage of time to tackle top hurdles in their professional duties. While productivity applications and recently launched AI assistant services are available, they often fall short of providing the personalized attention, contextual understanding, and nuanced support that executives typically receive from human assistants. Double aims to bridge this gap with its AI-enabled executive assistant approach, empowering executives to enhance their productivity and significantly impact their work hours.
Even the most skilled executive assistants, along with well-intentioned executives, occasionally contend with vague task parameters, resulting in multiple follow-up discussions that impede efficient execution. Recognizing this common challenge, Double developed Mingo to streamline communication and maximize productivity. Mingo's intuitive, always-online AI technology operates in real-time to gather task details, facilitating seamless hand-offs to executive assistants. The platform proactively prompts executives with clarifying follow-up questions, enabling them to anticipate needs in advance and safeguard their precious time by reducing unnecessary back-and-forth exchanges.
Beyond its benefits for executives, Mingo also elevates productivity for their assistants. Once an executive submits a request through the Double app, Mingo proactively generates suggested next steps and recommendations, bolstering the efficiency of executive assistants across all tasks. Mingo achieves this feat by drawing from a comprehensive knowledge base encompassing best practices and how-tos related to various executive assistant tasks, amassed from decades of combined expertise in productivity and delegation. Mingo can even expedite an executive assistant's work by offering research assistance, writing support, and insights on harnessing AI more effectively in their tasks.
Double's innovative solutions empower executives and their assistants to achieve more without compromising their work-life balance or risking burnout. The company has recently expanded its offerings to cater to entire leadership teams through its Double for Teams program. Double remains dedicated to delivering new products and services that prioritize human-centric support, further cementing its commitment to revolutionizing the future of work.
Double, based in Brooklyn, NY, is a flexible remote assistant service designed to address the evolving demands of the contemporary work landscape. Committed to its mission of reclaiming valuable time for clients, the company combines the power of human support, cutting-edge technology, and efficient delegation strategies to streamline daily tasks. With a growing clientele comprising nearly a thousand customers spanning the United States and France, it caters to businesses of all sizes. To date, Double's dedicated team of executive assistants has successfully reclaimed over 250,000 hours for busy executives, marking the company as a driving force in reshaping modern work dynamics.
Docupace | September 22, 2023
Docupace Technologies, renowned for its cloud-based fintech solutions tailored to the wealth management sector, has introduced the Developer Portal, a comprehensive hub designed to empower developers. It serves as a one-stop shop for developers to access and utilize Docupace's APIs and associated developer resources. It is set to facilitate innovation and collaboration within the financial technology industry.
The Developer Portal provides an extensive array of resources, including detailed API documentation, tutorials, widgets, and practical examples. Developers can also perform tasks such as creating accounts, generating API keys, and testing their applications with Docupace's live APIs through this portal.
Liz Pavlik, Executive of Product Management for Docupace, reportedly expressed excitement, stating,
We are excited to launch our Developer Portal and make it easier for developers to build innovative solutions using our APIs. Our goal is to provide developers with the resources they need to be successful, and we believe the Developer Portal will play a key role in achieving that goal.
[Source – Cision PR Newswire]
Key features of the Docupace API Developer Portal:
Comprehensive Documentation: In-depth insights into each API, including usage instructions, endpoints, parameters, authentication methods, and response formats.
Tutorials and Examples: Resources to assist developers in getting started with Docupace's APIs
Self-Service Account Management: Developers can create accounts, generate API keys, and manage subscriptions within the portal.
Live API Testing: A platform for developers to test their applications against live APIs
Interactive Code Samples: Real-world code samples in multiple programming languages to aid integration with the Docupace Platform.
Robust Testing Environment: Controlled sandbox environment for efficient code validation and troubleshooting.
Community Collaboration: A platform for developers to discuss, share knowledge, and collaborate on projects
Matt Fields, Vice President of Research and Development at Docupace, affirmed the company's commitment to ongoing development and encouraged developers to provide feedback and suggestions through the portal's AI chatbot.
Docupace, headquartered in Los Angeles, California, is a leading digital operations technology provider specializing in streamlining and digitizing processes for wealth management firms. Its secure, cloud-based Docupace Platform offers solutions for client onboarding, document management, advisor transitions, cybersecurity, and regulatory compliance. With a focus on efficiency and compliance, Docupace serves a diverse range of financial firms, including some of the industry's largest players. Its expertise lies in web-based solutions, imaging, workflow management, and SaaS offerings, making them a valuable partner for financial services organizations seeking operational enhancements.