Innovation, Software

OutPLEX Announces Key Partnership with Amazon Web Services

OutPLEX
OutPLEX, a leading voice and digital business process outsourcing organization, has announced a new partnership with Amazon Web Services (AWS) via the Amazon Partner Network (APN). In joining the APN, the Fort Lauderdale, FL based company adds the capability to provide global brands with AWS-powered customer contact services backed by the world’s “gold standard” in cloud computing technology.

The partnership was brought about by the growing need for seamless integration between omnichannel customer contact experiences while ensuring customer data protection. In today’s customer experience (CX) landscape, it is imperative that companies are available to answer questions in real-time, at all times.

Combining OutPLEX’s 20+ years of experience in CX management with the power of Amazon Connect, organizations of all sizes can be assured a seamless transition into the digital age of customer interaction.

When asked about the new partnership, OutPLEX’s Director of Analytics and Business Intelligence, Declan Ryan, stated that “At OutPLEX, our primary mission is to provide clients with the most cutting-edge technology to maximize efficiency and customer satisfaction while reducing brands’ labor costs. Joining the Amazon Partner Network and utilizing AWS tools allows us to do just that.”

In teaming up with Amazon, OutPLEX’s plans to utilize the APN Connect offering to meet clients’ needs. Amazon Connect enables OutPLEX to provide top-notch voice and digital messaging solutions. Caller authentication and fraud risk detection, real-time speech and sentiment analysis, unified customer profiles, and natural language chatbot design and management are just a few key features OutPLEX offers clients as a part of this partnership.

Utilizing the AWS artificial intelligence service Amazon Lex for chatbot design, clients can be assured that they’re getting state-of-the-art conversation mapping utilizing the same natural language understanding that powers Amazon Alexa, allowing for improved customer interactions without the need for a live agent.

OutPLEX looks forward to this partnership with Amazon Web Services, and the opportunities it offers to give clients the exemplary customer experience OutPLEX is known for.

ABOUT OUTPLEX
OutPLEX is a leading international digital and voice CX outsourcing organization developing solutions for the world's most trusted brands. Utilizing its innovation centers and highly skilled engagement experts, OutPLEX is the largest provider of digital customer engagement globally. Since 2001, OutPLEX has successfully transacted billions of customer experiences on its clients' behalf via phone, digital messaging, social media, conversational AI, and more with a track record of quality service and delivery that provides greater ROI for their clients.

Spotlight

Other News
AI Tech

AI and Big Data Expo North America announces leading Speaker Lineup

TechEx Events | March 07, 2024

AI and Big Data Expo North America announces new speakers! SANTA CLARA, CALIFORNIA, UNITED STATES, February 26, 2024 /EINPresswire.com/ -- TheAI and Big Expo North America, the leading event for Enterprise AI, Machine Learning, Security, Ethical AI, Deep Learning, Data Ecosystems, and NLP, has announced a fresh cohort of distinguishedspeakersfor its upcoming conference at the Santa Clara Convention Center on June 5-6, 2024. Some of the top industry speakers set to take the stage are: - Sam Hamilton - Head of Data & AI – Visa - Dr Astha Purohit - Director - Product (Tech) Ops – Walmart - Noorddin Taj - Head of Architecture and Design of Intelligent Operations - BP - Temi Odesanya - Director - AI Governance Automation - Thomson Reuters - Katie Sanders - Assistant Vice President – Tech - Union Pacific Railroad - Prasanth Nandanuru – SVP - Wells Fargo - Rodney Brooks - Professor Emeritus - MIT These esteemed speakers bring a wealth of knowledge and expertise to an already impressive lineup, promising attendees a truly enlightening experience. In addition to the speakers, theAI and Big Data Expo North Americawill feature a series of presentations covering a diverse range of topics in AI and Big Data exploring the latest innovations, implementations and strategies across a range of industries. Attendees can expect to gain valuable insights and practical strategies from presentations such as: How Gen AI Positively Augments Workforce Capabilities Trends in Computer Vision: Applications, Datasets, and Models Getting to Production-Ready: Challenges and Best Practices for Deploying AI Ensuring Your AI is Responsible and Ethical Mitigating Bias and Promoting Fairness in AI Systems Security Challenges in the Era of Gen AI and Data Science AI for Good: Social Impact and Ethics Selling Data Democratization to Executives Spreading Data Insights across the Business Barriers to Overcome: People, Processes, and Technology Optimizing the Customer Experience with AI Using AI to Drive Growth in a Regulated Industry Building an MLOps Foundation for AI at Scale The Expo offers a platform for exploration and discovery, showcasing how cutting-edge technologies are reshaping a myriad of industries, including manufacturing, transport, supply chain, government, legal sectors, financial services, energy, utilities, insurance, healthcare, retail, and more. Attendees will have the chance to witness firsthand the transformative power of AI and Big Data across various sectors, gaining insights that are crucial for staying ahead in today's rapidly evolving technological landscape. Anticipating a turnout of over 7000 attendees and featuring 200 speakers across various tracks, AI and Big Data Expo North America offers a unique opportunity for CTO’s, CDO’s, CIO’s , Heads of IOT, AI /ML, IT Directors and tech enthusiasts to stay abreast of the latest trends and innovations in AI, Big Data and related technologies. Organized by TechEx Events, the conference will also feature six co-located events, including the IoT Tech Expo, Intelligent Automation Conference, Cyber Security & Cloud Congress, Digital Transformation Week, and Edge Computing Expo, ensuring a comprehensive exploration of the technological landscape. Attendees can choose from various ticket options, providing access to engaging sessions, the bustling expo floor, premium tracks featuring industry leaders, a VIP networking party, and a sophisticated networking app facilitating connections ahead of the event. Secure your ticket with a 25% discount on tickets, available until March 31st, 2024. Save up to $300 on your ticket and be part of the conversation shaping the future of AI and Big Data technologies. For more information and to secure your place at AI and Big Data Expo North America, please visit https://www.ai-expo.net/northamerica/. About AI and Big Data Expo North America: The AI and Big Data Expo North America is a leading event in the AI and Big Data landscape, serving as a nexus for professionals, industry experts, and enthusiasts to explore and navigate the ever-evolving technological frontier. Through its focus on education, networking, and collaboration, the Expo continues to be a beacon for those eager to stay at the forefront of technological innovation. “AI and Big Data Expo North Americais a part ofTechEx. For more information regardingTechExplease see onlinehere.”

Read More