Nutanix Clusters on AWS: Reactions from Customers, Partners and Industry Analysts

Nutanix | August 11, 2020

“The Australian Bureau of Statistics is Australia's national statistical agency, responsible for, among other things, the Australian Census. The Census is Australia's largest peacetime logistical operation and the increased IT demand needed to support this Census project is one of the main reasons we looked at hybrid cloud platforms. They provide the flexibility and agility needed to adapt to significant spikes in demand. We were already Nutanix customers, running our VDI and analytical workloads in our datacenter, and also use AWS. A single hybrid cloud solution to manage multiple clouds will make it easier to scale our IT needs. Nutanix Clusters provides a seamless way to burst capacity into public clouds to increase our VDI workloads when needed to support Census activities, while knowing all our apps will just work – without needing to repackage or rearchitect them.”

Spotlight

If you ask sales professionals how selling today compares to five years ago, they will probably say it is harder. But is that a perception or a reality? In reviewing the sales performance data that CSO Insights has been collecting over the past 25 years, the study findings clearly validate that assumption, as nearly every key pe


Other News

ATMs Didn’t Reduce Tellers, But Today’s Tech Will

MX | August 18, 2020

Economists have long predicted monumental economic change due to modern technological innovation. For instance, John Maynard Keynes wrote in 1930 that modern innovations would result in a 15-hour work week within two generations. And Juanita Kreps, economist and commerce secretary under Jimmy Carter, predicted in 1970 that the rise of computers would enable people to retire at the age of 38. When it comes to banking, predictions have similarly been overblown. For example, in the early 1970s experts believed that ATMs would replace tellers (“up to 75 percent,” according to a New York Times article in 1973).

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AI TECH

Pega Delivers New Intelligent, Low-Code Capabilities for AI-Powered Decisioning and Workflow Automation

Pegasystems | March 23, 2022

Pegasystems Inc. , the software company that crushes business complexity, today announced the latest edition of its Pega Infinity™ software suite that helps empower organizations to quickly deploy apps, create smarter workflows, and deliver better experiences for businesses and their customers. With low-code innovation, applied AI and automation, and a modern cloud architecture, Pega Infinity version 8.7 helps organizations innovate faster at scale while creating better total experiences for all end users. An increasingly competitive marketplace made more challenging by the pandemic-induced labor shortage has resulted in a pressing need to retain and empower employees while also meeting and surpassing customers' expectations. Gartner defines this as total experience (TX) – creating optimal environments for employees and customers. To do so, organizations need low-code, intelligent solutions that help employees (from pro developers to business users) innovate quickly and work effectively while giving customers optimal, personalized experiences during every interaction. Available now, Pega Infinity 8.7 helps organizations improve TX with a seamlessly integrated set of capabilities that accelerate digital transformation with the speed, scale, and flexibility needed to overcome any business challenge or need. New enhancements to Pega Platform™, Pega Customer Service™, and Pega Customer Decision Hub™ enable businesses leaders to: Optimize outcomes with AI-powered capabilities in Pega Customer Decision Hub to better engage with customers, including: Customer Profile Viewer: This new feature lets users deep dive into individual customer's propensities, behaviors, suppressions, and potential value. They can also explore customers' omnichannel interaction history to better optimize responses, proactively detect future issues, and simulate next-best-action strategy performance. Action Performance Tracker: Also new in Pega Infinity 8.7, this feature helps users proactively monitor offer performance and determine the success of next-best-action recommendations. Automated alerts inform users of anomalies and help prioritize triage, streamlining the troubleshooting process. Adaptive gradient boosting: These online learning algorithms increase predictive accuracy by allowing users to understand the impact of each model feature on overall performance. This helps ensure success before deploying to production for the most relevant, empathetic customer experiences possible. Provide faster, more personalized customer service with enhancements to Pega Customer Service for digital messaging, pre-built service workflows, and AI-powered tools for agents, such as: Pega Voice AI and Messaging AI: As previewed last month, these Conversational AI capabilities serve as copilots for agents, listening to live phone and chat conversations, analyzing intent, recommending next steps, improving script adherence, and doing data entry for agents, which reduces average handle time and improves agent and customer experiences. New digital messaging capabilities: Asynchronous web messaging lets customers leave a web chat and return to it later without restarting the conversation. A new mobile messaging software development kit (SDK) lets organizations embed web messaging directly into iOS and Android mobile apps, providing more digital engagement options to customers. Industry-specific microjourneys: New pre-built service workflows for the communications, financial services, and healthcare industries help deploy and implement automated service processes faster. Work smarter and more efficiently within Pega Platform with a future-proof architecture that offers applied AI and low-code innovation, such as: Enhanced Pega Process AI: New capabilities added to Pega Process AI boost efficiency by predicting which cases will and will not be successfully fulfilled, as well as learn from historical data to automate work. Users can proactively address customer needs using data and insights from each event as it happens. Updated Robot Studio: With a complete redesign of Robot Studio, developers can reduce time spent on creating bots and ongoing maintenance. Upgrades include developer usability improvements from intelligent recording to easier testing workflows. Improved low-code UX: Developers can deploy rich user experiences (UX) with more speed and control with a modern, single-page application architecture for more responsive user interfaces (UI). Pro developers can orchestrate multiple experiences from the same app definition while citizen developers can quickly create quality UIs with built-in guardrails. Pega Infinity unifies customer engagement, customer service, and intelligent automation capabilities within a single platform to help accelerate digital transformation across entire global enterprises. By engaging customers with the right message, at the right time, across any channel, clients can improve customer satisfaction, increase customer lifetime value, and boost organizational productivity. Most importantly, Pega's low-code environment helps reduce business complexity – resulting in accelerated deployments, faster iteration, and greater customer and employee satisfaction. "The way we do business has changed. Today's leaders know providing great customer experiences is no longer enough. Instead, they need to refocus their efforts to also include great employee experiences. "By implementing solutions that help create optimal total experience, organizations gain a tremendous advantage that not only creates better customer experiences, but also empowers employees to be productive and innovate faster. These new updates to Pega Infinity are helping organizations drive truly transformative outcomes for employees and customers alike." Kerim Akgonul, chief product officer, Pegasystems About Pegasystems Pega delivers innovative software that crushes business complexity so our clients can make better decisions and get work done. We help the world's leading brands solve their biggest business challenges: maximizing customer lifetime value, streamlining customer service, and boosting operational efficiency. Pega technology is powered by real-time AI and intelligent automation, while our scalable architecture and low-code platform help enterprises adapt to rapid change and transform for tomorrow.

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Cofense Expands SOAR Integration Partners to Accelerate Phishing Incident Response

Cofense | August 03, 2020

Cofense®, the global leader in intelligent phishing defense solutions, today announced enhanced phishing analysis integrations with Cofense TriageTM and Cofense IntelligenceTM to further complement security orchestration, automation and response (SOAR) solutions from Palo Alto Networks Cortex XSOAR, ServiceNow Security Incident Response and Splunk Phantom. Before phishing threats become actionable, security operations teams must quickly prioritize and analyze large volumes of suspicious emails to understand what is truly malicious. Cofense Triage automatically inspects employee-reported suspicious emails and turns phishing threat indicators into actionable intelligence to help security operations teams respond in minutes to threats that slip past perimeter defenses such as secure email gateways (SEGs). Cofense Intelligence is human-verified phishing intelligence that provides high-fidelity phishing indicators for security teams to respond with confidence when taking action on a phishing threat. Today’s leading SOAR solutions offer many benefits for security operations teams, and Cofense Triage and Cofense Intelligence continue to augment phishing incident response capabilities SOARs offer.

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AI TECH

BT Selects Google Cloud as Strategic Partner for Group-Wide Data and AI Transformation

Google Cloud | March 10, 2022

Today, Google Cloud and BT announced a strategic, five-year partnership to accelerate BT's company-wide digital transformation. The collaboration will involve BT using a suite of Google Cloud products and services—including cloud infrastructure, machine learning (ML) and artificial intelligence (AI), data analytics, security, and API management—to deliver superior customer experiences, reduce costs and risk, and build new revenue streams. BT is undertaking a massive digital transformation through its BT Digital unit, and this initiative includes creating a group-wide data and AI fabric as part of its cloud-first and AI-first strategy. Under the partnership, the two companies will help BT unlock hundreds of new business use-cases to strengthen its ambitions around digital offerings and creating hyper-personalised customer engagement. BT's data transformation is centred around driving business outcomes and using AI and deep ML across the organisation to allow businesses and customers to make more data-led decisions, as well as creating deeper personalisation for customer offerings and new go-to-market propositions. This will also enable BT to have real-time network analytics to allow for a more enhanced customer service through predictive fault management and assurance. In addition, Google's SRE team will partner with BT to foster a continuous delivery and "zero ops" autonomous operations culture to accelerate product development and continuous innovation as part of the new culture of working that BT calls "The Digital Way." "Our partnership with Google is one of a series of strategic moves that BT Digital is taking to help accelerate BT's growth and digital transformation. This is a partnership that is deeper than just at the technology level. It will help Digital as a whole supercharge BT and drive its return to growth," said Harmeen Mehta, Chief Digital and Innovation Officer, BT. "We're proud to collaborate with one of the world's leading providers of communications services and play an integral part in its digital transformation journey. By deploying our full cloud capabilities, and support from our SRE organisation, our goal in this partnership is to set up BT with the tools it needs for future growth and innovation." Thomas Kurian, CEO at Google Cloud Google and BT have already started working together on adopting Google technology, and plan to complete the core migration of data by 2023. About Google Cloud Google Cloud accelerates every organisation's ability to digitally transform its business. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. About BT BT Group is the UK's leading telecommunications and network provider and a leading provider of global communications services and solutions, serving customers in 180 countries. Its principal activities in the UK include the provision of fixed voice, mobile, broadband and TV (including Sport) and a range of products and services over converged fixed and mobile networks to consumer, business and public sector customers. For its global customers, BT provides managed services, security and network and IT infrastructure services to support their operations all over the world. BT consists of four customer-facing units: Consumer, Enterprise, Global and its wholly-owned subsidiary, Openreach, which provides access network services to over 650 communications provider customers who sell phone, broadband and Ethernet services to homes and businesses across the UK.

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Spotlight

If you ask sales professionals how selling today compares to five years ago, they will probably say it is harder. But is that a perception or a reality? In reviewing the sales performance data that CSO Insights has been collecting over the past 25 years, the study findings clearly validate that assumption, as nearly every key pe

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