NetElastic Combines SD-WAN, Application Visibility on New Enterprise Router

NFV startup NetElastic Systems launched an enterprise branch router that integrates both application visibility and SD-WAN. The EBR 1000A router is based on the company’s existing routing technology, but includes an integrated deep packet inspection engine that provides in-depth application visibility. It also relies on cloud or local-based management for service providers and enterprise end-users to prioritize application traffic across two WAN connections. NetElastic is a three-year old Santa Clara, California-based startup that offers a line of NFV and routing software built specifically for carrier networks and enterprises. This includes a virtual Broadband Network Gateway (vBNG), a virtual router, SD-WAN, virtual Provider Edge (vPE) router, and now its new enterprise router. According to Rich Sabin, director of marketing at NetElastic, the company began its foray into SD-WAN in 2018, “developing a carrier-centric solution suitable for smaller enterprise customers who are more cost conscious.” The company found that the first-generation of SD-WAN was sold directly to customers, but that service providers and carriers can help increase the scalability and profitability of the SD-WAN market. NetElastic also saw the need for an SD-WAN service that could deliver higher internet speeds as enterprises increasingly adopted high-speed broadband. NetElastic says that its SD-WAN can deliver 1 Gb/s running on low-cost white box appliances, and that its branch router can deliver up to 2 Gb/s, or a full gigabit per WAN link. The new router addresses application awareness at the enterprise branch. It monitors all available WAN connections for path performance, capacity, loss, jitter, and latency to route applications to the best path. It can also detect more than 1,000 predefined applications and other customer-defined applications.

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General AI

Appvance unleashes AIQ 5.0, featuring Generative AI V3

Appvance | December 19, 2023

Appvance, the leader in generative AI for software quality, is excited to announce the launch of Appvance IQ (AIQ) 5.0, a groundbreaking update that marks a significant leap forward in the world of AI-native automated testing. This release features the game-changing Generative AI V3, a comprehensive update that enhances performance, reporting, visual object recognition, and bug-finding accuracy. Generative AI V3 is the result of a decade of research and continued advancements since the launch of AI-native script generation in 2018. AIQ 5.0 is the world's most advanced end-to-end testing platform for web and mobile applications, where AI is able to autonomously identify 10X more bugs than teams using legacy scripting or modern recorders. This virtually obsoletes manual testing and legacy scripting such as Selenium. AIQ 5.0 includes the following new features: No-Code Fully Visual User Experience Users will experience an improved intuitive interface that empowers them to unleash hundreds of Autonomous Testing bots (trained to do exploratory testing with BDD-based validations) effortlessly. Enhanced Bug Detection Custom page state identification ensures accurate classification of unique pages and page state enabling rapid, accurate defect detection with zero duplication through visual analysis of page elements. System-wide fallback accessors integration provides automatic script repair across multiple executions without maintenance. Improved visual accessors and visual object recognition deliver zero-effort test creation to a new level. Real-Time Visibility and Data-Driving Simplicity Live coverage map while the Autonomous Testing bots are executing, gives real-time insight into how the AI is generating thousands of critical tests. Enhanced direct data inputs enable real-time interactive data driving of the AI bots allowing them to reach every corner of the application. Effortless data-driven AI-generated tests during training allow dynamic addition of multiple data sources for the bots to consume. Unique Autonomous Testing Executions for Different Application Variants The new Autonomous Testing bots adapt to different application variants and morph automatically extending your test coverage - enabling a wide variety of test scenarios and configurations for full 360° quality insight. "AIQ 5.0 advances Autonomous Testing by taking a revolutionary approach to generative AI that delivers unparalleled levels of productivity, coverage, and defect detection," said Appvance CEO, Andre Liao. "This is a testament to our decades-long commitment to providing the world's most powerful, user-friendly, intelligent testing platform, with our continued investment in generative AI leading the way." About Appvance Appvance is the leader in generative AI for Software Quality. Its premier product AIQ is an AI-native, unified software quality platform that delivers unprecedented levels of productivity to accelerate digital transformation in the enterprise. Leveraging generative AI and machine learning, AIQ robots autonomously validate all the possible user flows to achieve complete application coverage™.

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AI Tech

PSPDFKit Leads the AI Revolution in Intelligent Document Processing with Release of XtractFlow

PSPDFKit | January 23, 2024

PSPDFKit, a leading document processing and manipulation platform, announces the release of XtractFlow – a groundbreaking intelligent document processing (IDP) engine powered by generative AI. XtractFlow provides advanced automation for large-scale document classification and data extraction across a broad range of formats, with human-level accuracy. Due to the vast and varied document landscape, traditional IDP platforms are inefficient to run, requiring more resources, time and complex processes. Developers and automation project managers may require several days for setup and deployment of document classification, as well as face complexities with data extraction workflows when working with a broad range of formats in order to achieve high levels of accuracy. This is exacerbated by the limitation of using templates and pre-set patterns to extract data. XtractFlow addresses these challenges by simplifying setup and deployment to a single day and using generative AI from OpenAI and Azure in the first release to intelligently identify the document format, classify the types of documents co-mingled in unstructured storage, and consistently extract data, regardless of its location in the document, with human-level accuracy. AI-Powered Features Supports Hundreds of Formats XtractFlow efficiently extracts data from hundreds of document formats, including PDF, JPEG, Office and CAD files, regardless of document complexity. Automate Document Classification With minimal setup, XtractFlow automatically categorizes documents including contracts, legal filings, lab reports, bank statements and more, in high-volume workflows. Developers can easily customize deployment with either the XtractFlow SDK or API. Extract Data Accurately and Effortlessly XtractFlow effortlessly interprets and retrieves the data users need, avoiding extensive coding and the strict rules for data extraction with a no-code approach, and enables a natural-language experience for the end users. "We've always felt we could go far beyond traditional IDP technology — more accuracy and more intelligence — along with less work spent setting and tuning it for specific workflows," says Miloš Đekić, Vice President of Product Management at PSPDFKit. "Generative AI has enabled us to deliver XtractFlow and bring human-level accuracy to document classification and data extraction in a way that significantly accelerates time to value for our customers." XtractFlow supports PSPDFKit customer data security standards with a strict non-storage policy and aligns with global data retention standards, ensuring integrity and security at every step of your applications and business processes. About PSPDFKit PSPDFKit is helping the world innovate beyond paper with its developer tools, API services, and low-code solutions covering the entire document lifecycle from creation, manipulation, real-time collaboration, signing and markup. The company's products cover all major platforms and support a wide range of programming languages and can be deployed on-premise or in the cloud with ease and at any scale. PSPDFKit has earned its developer first reputation by pioneering products that are easily integrated, completely customizable to fit any deployment and workflow, and trusted by startups, SMBs and some of the largest multinational enterprises.

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Application Development Platform

Complete MISRA C++ 2023 Support Empowers C++ Developers

Parasoft | December 13, 2023

Parasoft introduces the latest release of C/C++test 2023.2, a transformative tool in C++ development. This update enables developers with a suite of new features, enhancements, and compliance tools, reforming the software development life cycle. With Parasoft C/C++test 2023.2, users have a solution that provides assurance that their C++17 code compliant to MISRA C++ 2023. Parasoft continuously provides complete enforcement of safety and security coding standards, such as complete support for MISRA C++ 2023. C/C++test 2023.2 introduces numerous enhancements. It guarantees complete support for MISRA C++ 2023, reflecting Parasoft's commitment to ensuring compliance and safety within C++17 code. The key updates include: Complete support for MISRA C++ 2023: Delivering 179 guidelines crucial for crafting high-quality C++17 applications. Parasoft's contribution to the development of MISRA C++ 2023 solidifies its position as the fastest-reacting vendor in the market. Enhanced code quality: The update introduces an improved stubbing framework that enables stubs for template functions, fostering early testing and simplifying fault injection. Advanced analysis and reporting: With updated compliance reporting in Parasoft DTP, users can seamlessly scan code, detect violations, and integrate automated quality gates into continuous integration pull requests. Extended Compiler Support: Supporting a wide range of new compilers like IAR BX ARM, Qualcomm Hexagon, Tasking SmartCode, GNU GCC, and Clang across various platforms. "Parasoft's latest release, C/C++test 2023.2, stands as a transformative force in C++ development, solidifying its leadership by offering complete support for MISRA C++ 2023. Our additional feature enhancements make this release a testament to Parasoft's dedication to providing solutions that elevate efficiency, compliance, and code quality in the dynamic landscape of C and C++ development," said Igor Kirilenko chief product officer at Parasoft. Customers leveraging C/C++test 2023.2 experience advantages in the software development life cycle. Achieving compliance with MISRA C++ 2023 standards ensures enhanced reliability, safety, and security in C++ development, aligning with the latest benchmarks. The update introduces enhanced rule accuracy, minimizing false alarms, and refining CERT and AUTOSAR C++ checkers, leading to streamlined analysis and cleaner, more efficient codebases. With an upgraded EDG parser to version 6.5, teams encounter fewer parsing issues in modern C++, significantly reducing analysis failures. Other benefits include: Code coverage for constexpr functions: A seamless collection of metrics from constexpr code execution minimizes the risk of missing untested code in compliance processes. Expanded stubbing framework: Enhanced stubs for previously unsupported scenarios, elevating test case stability and efficiency. VS Code extension enhancements: Improved static analysis result presentation allows developers to focus on critical issues efficiently. Streamlined violation suppression: A new comment format enables suppression of unwanted violations without compromising code readability. Contact Parasoft for a briefing on the release of Parasoft C/C++test 2023.3 with complete support of MISRA C++ 2023. "MISRA", "MISRA C" and the triangle logo are registered trademarks of The MISRA Consortium Limited. ©The MISRA Consortium Limited, 2021. All rights reserved. About Parasoft Parasoft helps organizations continuously deliver high-quality software with its AI-powered software testing platform and automated test solutions. Supporting the embedded, enterprise, and IoT markets, Parasoft's proven technologies reduce the time, effort, and cost of delivering secure, reliable, and compliant software by integrating everything from deep code analysis and unit testing to web UI and API testing, plus service virtualization and complete code coverage, into the delivery pipeline. Bringing all this together, Parasoft's award-winning reporting and analytics dashboard provides a centralized view of quality, enabling organizations to deliver with confidence and succeed in today's most strategic ecosystems and development initiatives—security, safety-critical, Agile, DevOps, and continuous testing.

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Future Tech

Zendesk signs definitive agreement to acquire Klaus

Zendesk | January 08, 2024

Zendesk today announced it has signed a definitive agreement to acquire Klaus, the industry leading AI-powered quality management platform. AI is driving a rapid increase in customer interactions and radically transforming the world of customer service. Customer service teams are being asked to increase their ROI by managing a rising volume of interactions while providing quality service, and increasing their organization's efficiency in the process. With Klaus, Zendesk customers will be able to deliver consistent, high quality service across every channel and across both human and digital agents (bots) – all while unlocking the power of everyday customer interactions to increase loyalty. "As AI drives up the speed and frequency of customer engagement, only AI-powered quality assurance (QA) can keep up as companies work to identify and fix gaps in their customer service operations," said Adrian McDermott, chief technology officer, Zendesk. "The combination of Zendesk AI and Klaus' capabilities will help businesses navigate greater complexity and volume and ensure both digital and human agents deliver highly personal and empathetic service." "Zendesk and Klaus share a vision of AI-led, personalized CX with businesses fully anticipating and acting on their customers' needs," said Martin Kõiva, CEO and founder, Klaus. "QA software plays a critical role in this, ensuring consistency, assessing both human and digital agent performance and providing actionable insights for strategic planning. As part of Zendesk, we will continue to build and deliver these crucial capabilities, but now at an even greater scale." With digital agents resolving more service inquiries without human interaction, having a QA solution that analyzes both human and digital agent performance is crucial to maintaining quality control and providing best-in-class customer service. While most QA software is capable of only scoring 1 to 2 percent of interactions and cannot recognize systemic trends, Klaus' AI scores 100 percent of customer support interactions. It pinpoints conversations with positive or negative sentiment, identifies outliers, churn risk, escalations and follow-ups across all conversations – even those done by digital agents or outsourced teams. Klaus spots knowledge gaps and coaching opportunities that can be used to improve agent performance and productivity, all of which results in higher customer satisfaction. WEM is a critical capability for today's customer service leaders. The acquisition of Klaus will be the latest addition to the company's existing workforce engagement management (WEM) solutions which includes Tymeshift, a modern workforce management tool built exclusively for Zendesk. The company acquired Tymeshift in June 2023. The acquisition of Klaus is anticipated to close in the first quarter of 2024 upon receipt of required regulatory approvals and other customary closing conditions. About Zendesk Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections. Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers. The company was conceived in Copenhagen, Denmark and today operates in more than 20 countries around the world. About Klaus Klaus is an AI-powered quality management platform that helps companies drive revenue through excellent customer service. Headquartered in Tallinn, Estonia, Klaus was founded in 2018 by Martin Kõiva, Kair Käsper and Egon Sale and has nearly 100 employees.

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