AI Tech

Netcracker and Microsoft Team Up to Supercharge Telecom Operators

Netcracker and Microsoft Team Up to Supercharge Telecom Operators
  • Netcracker Technology expands its partnership with Microsoft to support GenAI Telco Solution, aiming to deliver value to the telecom industry.

  • GenAI Telco Solution enhances ChatGPT with real-time telecom data and expertise to improve customer experience and productivity.

  • The solution offers CSPs tools to enhance call center efficiency, workforce productivity, sales conversions, and innovation.

Netcracker Technology has recently announced that it has expanded its partnership with Microsoft to bolster support for its recently unveiled GenAI Telco Solution. This innovative solution taps into the potential of generative AI technology, intending to deliver exceptional value to the telecommunications industry.

The Netcracker GenAI Telco Solution harnesses the formidable capabilities of OpenAI's ChatGPT via Azure OpenAI Service. This facilitates the creation of high-value use cases by leveraging valuable telecommunications data and insights. Drawing upon Netcracker's extensive telecom IT expertise, the solution enhances ChatGPT with real-time telecom data, context, and insights sourced from operators' BSS/OSS and data analytics platforms. The goal is to boost productivity and elevate the customer experience across all facets of the telecommunications business.

This comprehensive offering equips Communication Service Providers (CSPs) with a suite of readily deployable solutions poised to drive significant enhancements in call center efficiency, elevate workforce productivity, expedite sales conversions, and accelerate the rollout of innovative offerings.

Vice President Azure for Operators at Microsoft, Shawn Hakl, stated:

With generative AI like OpenAI's ChatGPT taking the world by storm and making inroads across industries, we are thrilled to bring this power to CSPs to deliver high-quality customer experiences.

[Source: Business Wire]

Bob Titus, the CTO at Netcracker, mentioned that the objectives of CSPs worldwide involve striving for higher productivity and providing exceptional customer care. He pointed out that achieving these goals, all the while ensuring a positive experience and cost efficiencies has proven to be quite challenging. He further explained that thanks to their continuous partnership with Microsoft, their GenAI Telco Solution would provide customers with the means to enhance the quality of services they can provide while simultaneously managing operational expenses and enhancing customer retention. He described this development as a win-win situation, particularly crucial in today's fiercely competitive environment.

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AI and Big Data Expo North America announces leading Speaker Lineup

TechEx Events | March 07, 2024

AI and Big Data Expo North America announces new speakers! SANTA CLARA, CALIFORNIA, UNITED STATES, February 26, 2024 /EINPresswire.com/ -- TheAI and Big Expo North America, the leading event for Enterprise AI, Machine Learning, Security, Ethical AI, Deep Learning, Data Ecosystems, and NLP, has announced a fresh cohort of distinguishedspeakersfor its upcoming conference at the Santa Clara Convention Center on June 5-6, 2024. Some of the top industry speakers set to take the stage are: - Sam Hamilton - Head of Data & AI – Visa - Dr Astha Purohit - Director - Product (Tech) Ops – Walmart - Noorddin Taj - Head of Architecture and Design of Intelligent Operations - BP - Temi Odesanya - Director - AI Governance Automation - Thomson Reuters - Katie Sanders - Assistant Vice President – Tech - Union Pacific Railroad - Prasanth Nandanuru – SVP - Wells Fargo - Rodney Brooks - Professor Emeritus - MIT These esteemed speakers bring a wealth of knowledge and expertise to an already impressive lineup, promising attendees a truly enlightening experience. In addition to the speakers, theAI and Big Data Expo North Americawill feature a series of presentations covering a diverse range of topics in AI and Big Data exploring the latest innovations, implementations and strategies across a range of industries. Attendees can expect to gain valuable insights and practical strategies from presentations such as: How Gen AI Positively Augments Workforce Capabilities Trends in Computer Vision: Applications, Datasets, and Models Getting to Production-Ready: Challenges and Best Practices for Deploying AI Ensuring Your AI is Responsible and Ethical Mitigating Bias and Promoting Fairness in AI Systems Security Challenges in the Era of Gen AI and Data Science AI for Good: Social Impact and Ethics Selling Data Democratization to Executives Spreading Data Insights across the Business Barriers to Overcome: People, Processes, and Technology Optimizing the Customer Experience with AI Using AI to Drive Growth in a Regulated Industry Building an MLOps Foundation for AI at Scale The Expo offers a platform for exploration and discovery, showcasing how cutting-edge technologies are reshaping a myriad of industries, including manufacturing, transport, supply chain, government, legal sectors, financial services, energy, utilities, insurance, healthcare, retail, and more. Attendees will have the chance to witness firsthand the transformative power of AI and Big Data across various sectors, gaining insights that are crucial for staying ahead in today's rapidly evolving technological landscape. Anticipating a turnout of over 7000 attendees and featuring 200 speakers across various tracks, AI and Big Data Expo North America offers a unique opportunity for CTO’s, CDO’s, CIO’s , Heads of IOT, AI /ML, IT Directors and tech enthusiasts to stay abreast of the latest trends and innovations in AI, Big Data and related technologies. Organized by TechEx Events, the conference will also feature six co-located events, including the IoT Tech Expo, Intelligent Automation Conference, Cyber Security & Cloud Congress, Digital Transformation Week, and Edge Computing Expo, ensuring a comprehensive exploration of the technological landscape. Attendees can choose from various ticket options, providing access to engaging sessions, the bustling expo floor, premium tracks featuring industry leaders, a VIP networking party, and a sophisticated networking app facilitating connections ahead of the event. Secure your ticket with a 25% discount on tickets, available until March 31st, 2024. Save up to $300 on your ticket and be part of the conversation shaping the future of AI and Big Data technologies. For more information and to secure your place at AI and Big Data Expo North America, please visit https://www.ai-expo.net/northamerica/. About AI and Big Data Expo North America: The AI and Big Data Expo North America is a leading event in the AI and Big Data landscape, serving as a nexus for professionals, industry experts, and enthusiasts to explore and navigate the ever-evolving technological frontier. Through its focus on education, networking, and collaboration, the Expo continues to be a beacon for those eager to stay at the forefront of technological innovation. “AI and Big Data Expo North Americais a part ofTechEx. For more information regardingTechExplease see onlinehere.”

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