SingleComm | March 11, 2022
SingleComm, the most powerful, affordable CCaaS solution available, is designing customized solutions that leverage industry-leading artificial intelligence (AI) tools while maintaining an authentic human touch.
"We've always provided our clients with advanced technologies, whether that's IVR or drag-and-drop workflows, and we're currently designing AI solutions that can be real-game changers for building efficiencies into staffing. Like any other tool, AI should be viewed as something that can improve the performance of the humans on your team rather than something that replaces them altogether. Our solutions do just that."
Michael Puccinelli, CEO and founder of SingleComm
SingleComm's approach to AI is aimed at increasing productivity by enhancing the skills of contact center representatives. Machine learning continues to make strides that were unimaginable just a few years ago, but AI programs only perform the functions they are designed to perform. In other words, tech shouldn't be perceived as something that can take over a contact center; it should be leveraged to make contact centers more efficient. It should also be customized to best meet a client's specific needs.
SingleComm's AI solutions streamline processes and tasks to improve efficiencies and free up teams to focus on exceptional customer service. Benefits include:
Personalization – SingleComm's AI can tailor the customer experience based on information the platform has learned about the caller and his/her needs and attributes.
AI-Based Customer Routing – The ability to match customers with the best resource or agent increases contact center efficiency while saving the customer's time.
Chatbots and Conversational Assistants – These tools interact with customers by text or voice, taking care of simple and/or repetitive issues. When utilized correctly, these tools free up contact center representatives to focus on more complex assistance needs.
Workforce Management – SingleComm's software has data analysis capabilities that help predict when agents and resources are needed.
Post Call Wrap-Up – AI helps representatives enter call-action summaries and wrap-up codes. This limits the valuable time that representatives use to spend on "busy work."
Pucinelli adds, "Now more than ever, it is critical that contact centers be prepared to deliver immediate assistance around the clock. Our tight labor market has increased the degree of difficulty surrounding this deliverable. AI can significantly improve call center readiness, and we believe these technologies should work in concert with representatives, amplifying their skills while providing customers the human touch they expect and want."
SparkCognition | January 28, 2022
SparkCognition, a global leader in artificial intelligence (AI) software solutions for business, today announced the close of its $123 million Series D funding round. Following this round, the company achieved a unicorn valuation in excess of $1.4 billion, bringing the total capital raised to $300 million. Proceeds from this round will accelerate sales and marketing efforts, amplify research and development investments, and facilitate organic and inorganic growth. It also serves to underpin the financial wherewithal of the business.
The round was represented by new and existing investors, including March Capital, Doha Venture Capital, B. Riley Venture Capital, AEI Horizon X, Temasek, Alan Howard, and Peter Löscher. The investment brings the latest validation of the value SparkCognition brings to customers across global industries, including oil and gas, renewables, manufacturing, financial services, transportation, and government.
Our AI solutions address core infrastructure challenges, including asset optimization, preventing zero-day cyberattacks, augmenting skill gaps, and enabling climate change initiatives, This additional capital will enable us to deepen our subject matter expertise, enhance our patent portfolio, and accelerate the diversity of problems we solve for customers, maximizing their return on investment."
Amir Husain, Founder and CEO of SparkCognition.
Since its inception in 2013, SparkCognition has been committed to the commercialization of AI and its practical application in the physical world. The AI market is expected to reach $360 billion by 2028, with a CAGR of 33%. Still early in its evolution, AI is redefining the way businesses can succeed and grow, allowing them to analyze, optimize, and learn from data to make informed decisions.
SparkCognition has a proven track record of delivering AI at scale, partnering with the world's industry leaders to drive profitable growth, They are at the front of this AI tsunami—helping businesses address their most critical challenges and enable digital transformation."
Sumant Mandal, Co-Founder and Managing Director at March Capital Partners.
This financing round follows a record year of growth for SparkCognition, with revenue accelerating 90% year over year, booking increasing 5X, and the company's IP portfolio expanding by 75%. The company completed three acquisitions in 2021, further expanding into the financial services, maritime, and renewable energy markets, and adding computational knowledge graph capabilities to its portfolio. SparkCognition also opened its HyperWerx™ facility, a first-of-its-kind 50-acre proving ground showcasing AI at work, from IoT and robotics to autonomous drones and Industry 4.0.
SparkCognition understands the value of using technology to solve the world's most critical problems, They have an amazing track record of delivering world-class AI solutions that empower organizations to run a more sustainable, safe, and profitable business."
Peter Löscher, former CEO of Siemens.
SparkCognition's award-winning AI solutions allow organizations to predict future outcomes, optimize processes, and prevent cyberattacks. We partner with the world's industry leaders to analyze, optimize, and learn from data, augment human intelligence, drive profitable growth, and achieve operational excellence. Our patented AI, machine learning, and natural language technologies lead the industry in innovation and accelerate digital transformation. Our solutions allow organizations to solve critical challenges—prevent unexpected downtime, maximize asset performance, optimize prices, and ensure worker safety while avoiding zero-day cyberattacks on essential IT and OT infrastructure. To learn more about how SparkCognition's AI solutions can unlock the power in your data.
Tanla | June 13, 2022
Tanla, a leading global CPaaS provider, and Kore.ai, the world's leading enterprise conversational AI software platform and solutions company, today announced an exclusive partnership in five countries – India, United Arab Emirates, Indonesia, Vietnam, and Philippines. This partnership is a momentous step forward in offering enterprises and brands the ability to upraise the digital experiences of their key stakeholders: customers, partners, and employees through best-in-class conversational artificial intelligence (AI) based Natural Language Processing (NLP) system. For the users, this effectively translates into digital interactions truly becoming intuitive and meaningful.
Recognized as a Leader in Gartner's Enterprise Conversational AI Platforms Magic Quadrant 2022, Kore.ai offers an enterprise-grade, end-to-end, no-code conversational AI platform and AI-first solutions that serve as a secure foundation for enterprises to design, build, test, host, deploy and manage virtual assistants, process assistants and conversational digital applications for optimized customer, employee and agent experiences across voice and digital channels. The Kore.ai Experience Optimization Platform (XO) supports on-prem and cloud deployments for more than 35 channels in 100 languages. Kore.ai also brings with it an experienced and dedicated team to jointly accelerate product development and go-to-market (GTM) with Tanla in India and other focus geographies.
Tanla is an industry leader in CPaaS, serving marquee clients across all major industries and transforming the way the world collaborates and communicates through innovative CPaaS solutions. It touches over a billion lives with its purpose "EC*2" i.e., "shaping the world of trusted digital experiences to empower consumers and enable companies." Tanla's Wisely platform is an embodiment of a step towards this purpose. Co-developed with Microsoft, Wisely is the world's first blockchain-powered cloud-based platform that connects enterprises and suppliers through a secure 'express route', ensuring complete transparency and a single source of truth that results in immutable audit trails and zero dispute settlements. Gartner has recognized Tanla in the 2021 CPaaS Competitive landscape based on a combination of prominence and the unique features of Wisely.
The conversational AI market is growing at a rate of approximately 21% CAGR (source: Market Digits) while the Indian market itself is expected to grow at a rate of 25% CAGR (source: Gartner, Expert Interview). This outlook presents a huge growth opportunity in the conversational space.
Tanla's rich communication portfolio and a strong customer base coupled with Kore.ai's conversational AI capabilities and large development organization will position the duo as a leader, enabling enterprises to deliver advanced, highly intelligent, and personalized experiences to their customers across their brand's digital touchpoints.
"Enterprises are looking for technologies that help them create extraordinary customer and employee experiences, which positively impact business outcomes. Through this partnership, Tanla and Kore.ai will jointly offer a first-of-its-kind customer engagement platform offering conversation-first experiences that can automate and optimize voice and chat interactions across multiple channels, languages, and regions, while retaining the human touch all through. We are thrilled to work with a partner like Tanla that will help us advance our vision of creating extraordinary customer, employee, and agent experiences."
Raj Koneru, Founder and CEO of Kore.ai
Today's enterprises require a conversational AI provider, a channel delivery partner, a marketing partner to promote the intelligent virtual assistant, and a separate implementation partner to be able to set up effective conversational bot support. However, with the coming together of Tanla and Kore.ai, enterprises will be able to leverage their end-to-end capabilities and consultative support without having to go through multiple stops and partners. Some notable advantages of this also include access to a no-code virtual assistant development platform, an implementation team, omnichannel communication, campaign management for marketing, advanced analytics, and much more to support enterprises with unparalleled end-to-end ownership and quality assurance.
"The Tanla – Kore.ai business partnership is a key milestone in our pursuit to provide best-in-class next-gen solutions to our enterprise customers. This partnership will provide cutting-edge AI solutions on Wisely Platform to help clients realize the value of truly omnichannel digital customer experiences," said Uday Reddy, Founder Chairman and CEO, Tanla Platforms Limited.
Tanla and Kore.ai are confident that this collaboration will usher in a new era of automated and seamless digital communication that will elevate customer experience to new heights while helping enterprises build a better relationship with their customers.
Kore.ai is a global leader in the conversational AI-first platform and solutions helping enterprises automate business interactions to deliver extraordinary experiences for their customers, employees, and contact center agents. More than 200 Fortune 2000 companies trust Kore.ai's experience optimization (XO) platform and technology to automate their business interactions for over 100 million users worldwide to achieve extraordinary outcomes. Kore.ai has been recognized as a leader and an innovator by top analysts and ensures the success of its customers through a growing team headquartered in Orlando with offices in India, the UK, Japan, South Korea, and Europe.
Tanla Platforms Limited transforms the way the world collaborates and communicates through innovative CPaaS solutions. Founded in 1999, it was the first company to develop and deploy A2P SMSC in India. Today, as one of the world's largest CPaaS players, it processes more than 800 billion interactions annually and about 63% of India's A2P SMS traffic is processed through Trubloq, making it the world's largest Blockchain use case. Wisely, our patented enterprise-grade platform offers private, secure, and trusted experiences for enterprises and mobile carriers. Tanla Platforms Limited is headquartered in Hyderabad. Tanla is listed on two national exchanges, the NSE and BSE (NSE: TANLA; BSE:532790) and included in prestigious indices such as the Nifty 500, BSE 500, Nifty Digital Index, Nifty Alpha FTSE Russell and MSCI.
Landing AI | June 06, 2022
Landing AI today announced the launch of LandingEdge, a new deployment application within the company's flagship platform, LandingLens. With LandingEdge, manufacturers will more easily deploy deep learning visual inspection solutions to edge devices on the factory floor to better and more consistently detect product defects.
Announced at Automate 2022, North America's largest automation trade show and conference, LandingEdge extends the capability of LandingLens into even more manufacturing environments. LandingLens enables teams to build deep learning models. With the new edge capabilities, LandingLens customers will more easily integrate with factory infrastructure to communicate with cameras, apply models to images and make predictions to inform real-time decision making on the factory floor. If the factory is connected to the cloud, LandingEdge can update LandingLens with new data to continuously improve deep learning models.
LandingLens has also been enhanced to enable training a deep learning model up to seven times faster than before. By reducing the time it takes to train models, customers achieve fast and iterative AI processes and optimize model accuracy.
"These products mark huge steps in bringing deep learning solutions to the factory floor that are easily integrated to perform automated inspection for a broad range of applications. "They put ever more powerful tools in the hands of manufacturers and systems integrators to quickly implement inspection solutions that result in lower costs, increased productivity, and improve customer product satisfaction."
David L. Dechow, Vice President of Outreach and Vision Technology at Landing AI
The mission of Landing AI, under the leadership of AI pioneer Andrew Ng, is to bring the benefits of deep learning-based inspection to all industries with its pioneering data-centric approach in which the power of deep learning is unleashed even if companies have limited datasets. First unveiled in 2020, LandingLens provides Landing AI's customers with the end-to-end automated inspection platform that enables manufacturing, quality, and AI teams alike to quickly and easily train, test, confirm, and deploy visual inspection solutions based on high-quality and verified data on the plant floor.
Deep learning is a key machine vision trend for 2022 and beyond in industrial automated inspection applications. But deep learning is not magic and does not automatically make it easy to program an inspection system. As with any vision application, the quality of the input data — the images — is essential to the quality of the output. This is particularly true for data used to train an algorithm. In addition, proper labeling is essential for the implementation of a deep learning inspection system.
About Landing AI
Landing AI™ is pioneering the next era of AI in which companies with limited data sets can realize the business and operational value of AI and move AI projects from proof-of-concept to full scale production. Guided by a data-centric AI approach, Landing AI's flagship product is LandingLens™, an enterprise MLOps platform that offers to build, iterate and deploy AI powered visual inspection solutions for manufacturers. With data quality being key to the success of production AI systems, LandingLens™ enables users to achieve optimal data accuracy and consistency. Founded by Andrew Ng, co-founder of Coursera, former chief scientist of Baidu, and founding lead of Google Brain, Landing AI is uniquely positioned to lead the development of AI from a technology that benefits a few to a technology that benefits all.