Sense | July 26, 2022
Sense, the market leader in AI-driven talent engagement solutions for enterprise recruiting, uncovers the role and impact that Conversational AI and chatbots have in today’s competitive recruiting landscape. The research was conducted in collaboration with Talent Board, the first non-profit research organization focused on the elevation and promotion of a quality candidate experience.
To better understand how talent acquisition teams are coping with the pressures of attracting and communicating with qualified candidates, Sense and Talent Board surveyed over 350 HR and talent acquisition leaders across industries. The resulting data uncovered that the number one challenge for recruiting teams today was connecting and engaging with passive talent (42%) and that the most successful method in contacting and communicating with candidates was via chatbots and Conversational AI (36%). As corporations throughout the U.S. continue to experience critical labor shortages, impactful engagement and communications is the key to driving meaningful candidate experiences - and to accelerate hiring.
Additional findings from the Sense and Talent Board Research Report, “How Chatbots and Conversational AI Improve Talent Engagement and the Candidate Experience” include:
Making the Case for Chabot Implementation
The top three reasons corporations have implemented chatbot technology are to:
Improve the responsiveness of their candidate communications (61%)
Free up recruiters’ time and enhance their productivity (54%)
Enhance the overall quality of the candidate experience (45%)
Measuring Successful Communication and Engagement Benefits of Chatbots
51% of respondents cite a “significant improvement” in candidate satisfaction as a direct result of implementing their chatbots;
49% say their chatbots have enhanced the overall quality of their company’s candidate experience;
35% say chatbots have freed up recruiters’ time and enhanced their productivity.
“Enterprise leaders must understand that quick and intuitive candidate engagement is essential to finding, attracting and hiring qualified candidates,” explained Anil Dharni, CEO and Co-Founder of Sense. “In fact, 51% of talent acquisition leaders say their use of chatbots improved the responsiveness of their candidate communications. To remain competitive, talent acquisition teams must activate cutting edge technologies like Conversational AI and Chatbots to significantly improve the communication flow and attract high quality candidates.”
Chatbots are engineered to enhance a talent acquisition team’s responsiveness and to make this communication feel more natural and personal. When used in the early stages of talent attraction and engagement, chatbots also free up talent acquisition team’s time to attend to time sensitive recruiting matters.
Additional benefits of implementing conversational AI chatbots reported include:
29% -- Accelerating the overall hiring process
27% -- Helping candidates better identify their open job preferences
26% -- Automating the interview scheduling
24% -- Helping candidates submit their job applications easier
21% -- Providing candidates updates about their application throughout various stages of the recruiting process
“Timely and consistent candidate communication is always a critical competitive differentiator in recruiting and hiring,” said Kevin Grossman, Talent board President. “For companies with any hiring volume, smart automation with conversational AI chatbots can help scale candidate engagement from pre-application to onboarding. And each year in our benchmark research we find that candidate sentiment is much more positive when they get questions answered in a timely manner – over 50% more positive.”
Sense and Talent Board surveyed HR and talent acquisition leaders and their teams around the world regarding their efforts to better engage and communicate with qualified candidates and enhance the candidate experiences they’re delivering in 2022. We received a total of 350 anonymous survey responses online from May 15, 2022 to June 15, 2022, representing input from companies of all sizes and across a wide range of industries.
Sense delivers a leading AI-powered talent engagement platform that helps recruiting and talent teams to personalize their interactions with talent at every stage of the recruiting process. More than 700 organizations including Amazon, Dell, Kelly Services, Kindred Healthcare, and Sears rely on Sense to help accelerate hiring, strengthen their employment brand and exceed recruiting targets - all while delivering a personalized candidate experience.
About Talent Board
Founded in 2011, Talent Board and the Candidate Experience Awards is the first non-profit research organization focused on the elevation and promotion of a quality candidate experience. Talent Board delivers annual recruiting and hiring industry benchmark research that highlights accountability, fairness and the business impact of candidate experience.
Secure Code Warrior | June 30, 2022
Secure Code Warrior, the global developer-driven security leader, was recognized as one of four “Cool Vendors in Software Engineering: Enhancing Developer Productivity”, by GartnerⓇ. Secure Code Warrior is the only company on the list who focuses on developer-driven security enabled by an intuitive learning platform.
According to Gartner, the definition of a Cool Vendor is “a small company offering a technology or service that is innovative, impactful or intriguing." Gartner’s report notes that “Software engineers struggle to navigate complex code environments and to improve security of the systems they build while remaining productive. These Cool Vendors offer innovative solutions that help software engineering leaders boost developer productivity and mitigate security risks.”
Engineers’ time constraints are taking away focus from security and was recognized as a significant challenge by Gartner, which was also apparent from Secure Code Warrior’s recent survey, ‘The State of Developer-Driven Security’. The report revealed that 76% of respondents also agreed that good training in secure coding would actually improve productivity with fewer security tickets and rework to manage.
“At Secure Code Warrior, our solutions are driven by the need to ensure software security, while improving developer productivity. “When armed with the right security skills and contextual tools, development teams can easily mitigate risk and consistently ship secure code at speed, without compromising innovation. We are honored to be included in the new Gartner Cool Vendors in Software Engineering report, and see this recognition as a testament to our strategy and future business direction to enable developer-driven security.”
Pieter Danhieux, Co-founder and CEO of Secure Code Warrior
Contact us to discover how Secure Code Warrior can enable developer-driven security through our flagship learning platform and embed security skills into the developer workflow with world-class integrations.
Gartner Disclaimer Gartner, Cool Vendors in Software Engineering: Enhancing Developer Productivity, 16 May 2022, Arun Batchu, Marty Resnick, Manjunath Bhat
Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
GARTNER and Cool Vendors are registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.
About Secure Code Warrior
Secure Code Warrior builds a culture of security-driven developers by giving them the skills to code securely. Our flagship Learning Platform delivers relevant skills-based pathways, hands-on missions, and contextual tools for developers to rapidly learn, build, and apply their skills to write secure code at speed. Established in 2015, Secure Code Warrior has become a critical component for over 450 enterprises including leading financial services, retail, and global technology companies across the world.
Cogito | June 15, 2022
Cogito, the leader in real-time coaching and guidance for the enterprise, today announced it has updated its Emotion AI software on Salesforce AppExchange, providing customers new ways to add real-time coaching and guidance cues to the Salesforce Lightning Experience, and to incorporate personalized coaching plans into Service Cloud Workforce Engagement. This integration creates a unified desktop, giving agents more freedom to navigate customer calls without the distraction of multiple tools and systems.
Cogito's Emotion AI software extracts over 200 signals from every call, applying AI models that generate real-time cues. The in-the-moment guidance helps agents handle complex interactions, generate personalized coaching recommendations and provides supervisors visibility into agents working from anywhere, including alerts on frustrated callers or burned out representatives. Available on Salesforce AppExchange since 2017, the latest integration provides users a way to generate more informed and more cohesive call experiences. The latest enhancements are designed to further arm agents with real-time support and allow supervisors to manage the workforce more effectively, improving the well-being of employees and customer experiences.
“The modern contact center needs more real-time support and insights to enable better conversations, better work experiences and better outcomes at enterprise scale. “We’ve brought together some of the best minds in behavioral science, machine learning, and enterprise technology to create an AI solution that provides real-time emotional intelligence, and offers the right interventions to lift entire customer-facing organizations up. I’m thrilled our team can now offer the enhanced product capabilities seamlessly through the Salesforce Service Cloud integration to better support organizations navigating customer interactions.”
Josh Feast, CEO and co-founder of Cogito
“We are excited that Cogito is continuing to innovate on AppExchange as they extend the scope of agent well-being to the tools and systems supporting the user experience. Agents should have coaching guidance and customer data in one place to improve the employee experience in tandem with the customer experience," said Woodson Martin, GM of Salesforce AppExchange. "AppExchange is constantly evolving to meet the needs of our customers, and we love watching our partners evolve alongside us."
About Salesforce AppExchange
Salesforce AppExchange, the world’s leading enterprise cloud marketplace, empowers companies, developers and entrepreneurs to build, market and grow in entirely new ways. With more than 7,000 listings, 10 million customer installs and 117,000 peer reviews, AppExchange connects customers of all sizes and across industries to ready-to-install or customizable apps and Salesforce-certified consultants to solve any business challenge.
Cogito innovates emotion AI and conversation AI, combining them to provide contact center teams and other frontline customer support professionals insights into not only what is being said but how things are said in phone conversations. Cogito features powerful behavioral and lexical models that provide real-time coaching and guidance to call center agents and sellers, gives front-line supervisors visibility into live conversations of their teams working from anywhere, and continuously monitors customer sentiment. Cogito is used by the largest contact centers including 8 of the Fortune 25, to improve customer conversations and employee well-being. Founded in 2007, Cogito is a venture-backed software company located in Boston, MA.
Deci | August 08, 2022
Deci, a deep learning company harnessing AI to build AI, today announced it has joined NVIDIA Metropolis — a partner program, application framework, and set of developer tools that bring to market a new generation of applications and solutions to make the world’s most important spaces and operations safer and more efficient with advancements in AI vision.
Deci enables AI developers to build, optimize and deploy best-in-class deep learning models, delivering high accuracy tailored for any dataset, inference hardware, speed, and size requirements. Its platform enables unparalleled inference performance on the NVIDIA Jetson edge AI platform — which includes the Jetson Orin, AGX Xavier, Xavier NX and Nano modules — as well as server-based NVIDIA GPUs. With Deci, vendors can deploy complex models onto smaller edge devices, thus achieving real-time latency and maximizing hardware utilization.
NVIDIA Metropolis makes it easier and more cost effective for enterprises, governments, and integration partners to use world-class AI-enabled solutions to improve critical operational efficiency and safety problems. The NVIDIA Metropolis ecosystem contains a large and growing breadth of members who are investing in the most advanced AI techniques and most efficient deployment platforms, while using an enterprise-class approach to their solutions. Members have the opportunity to gain early access to NVIDIA platform updates to further enhance and accelerate their AI application development efforts. Further, the program offers the opportunity for members to collaborate with industry-leading experts and other AI-driven organizations.
“We are honored to be part of NVIDIA Metropolis and confident that our participation will enable us to reach more customers to support them in successfully deploying world-changing AI solutions. “AI teams can rely on Deci’s platform to build and optimize top-notch models at the edge, a real game changer for enterprises seeking to innovate.”
Yonatan Geifman, CEO and co-founder of Deci
Deci is a deep learning development platform, powered by a proprietary Neural Architecture Search technology. AI developers use Deci to build, optimize and deploy best-in-class deep learning models that are tailored for any task, dataset, inference hardware, and performance targets. Leading AI teams use Deci to accelerate inference performance, enable new use cases on edge devices, shorten development cycles and reduce inference computing costs. Founded by Yonatan Geifman, PhD, Jonathan Elial, and Professor Ran El-Yaniv, Deci's team of deep learning engineers and scientists is dedicated to eliminating production-related bottlenecks across the AI lifecycle.