Touchcast has released a tool called ManualGPT that uses Microsoft Azure AI and GPT technology to make product manuals more like conversations. With this new method, businesses will be able to turn any guide to a product or service into a conversational, helpful resource for customers. ManualGPT can make it much easier for customers to find information about products or services. By enabling conversational interactions, businesses can enhance engagement and satisfaction with their brand.
The goal is to make things easier for customers and give them information in any language without making them look through hundreds of pages. With ManualGPT, businesses can improve customer satisfaction by making product guides easier to understand and less likely to cause frustration. Additionally, the conversational experience of ManualGPT increases customer engagement and retention of information.
Founder and CEO of Touchcast, Edo Segal, said, "We are thrilled to announce the launch of ManualGPT, which represents a major step forward in the way automotive companies can simplify their customer experience and make it easier and more intuitive." He also said, "Thanks to our collaboration with Microsoft, we've been able to re-imagine the entire customer journey inside the metaverse and combine a digital-first experience with the personal touch of a human concierge." He also stated, "By harnessing the power of GPT-3, combined with our proprietary semantic search engine, car companies can now equip consumers with the information they need, when they need it, and in any language, without requiring them to browse through hundreds of pages."
(Source - PRNewswire)
When combined with Touchcast's metaverse experience, customers of cars can meet a synthetic agent who has instant access to all vehicle information and can answer all of their questions at any point in their journey. This combination leads to a significant improvement in the overall customer experience. Customers can access necessary information easily, leading to reduced frustration and more satisfied customers. This integration also helps keep customers because it gives them a fun and interactive way to learn about a product.
About Touchcast
Touchcast is the leading enterprise metaverse company in the world. Without avatars, VR headsets, or specialized software, its Metaverse-as-a-Service platform makes it possible for any organization to offer powerful ways to communicate, work together, do business, and learn. Users can use Touchcast to create interactive and immersive videos. For video editing, the platform includes green screen effects, animations, and virtual sets. It allows you to add hotspots, polls, quizzes, and calls-to-action to your videos. It enhances communication in educational settings, corporate training, marketing, and entertainment. Users can use the platform to make and share personalized, interesting videos, which can make audiences more interested and keep them there longer. The company provides both free and paid plans that include advanced features. People use the platform a lot because it can be used on both desktop computers and mobile phones. Touchcast is a flexible video production and communication platform that lets users make engaging and interactive videos for a wide range of purposes. The company was established in 2010 and is based in New York.