Cogito | June 15, 2022
Cogito, the leader in real-time coaching and guidance for the enterprise, today announced it has updated its Emotion AI software on Salesforce AppExchange, providing customers new ways to add real-time coaching and guidance cues to the Salesforce Lightning Experience, and to incorporate personalized coaching plans into Service Cloud Workforce Engagement. This integration creates a unified desktop, giving agents more freedom to navigate customer calls without the distraction of multiple tools and systems.
Cogito's Emotion AI software extracts over 200 signals from every call, applying AI models that generate real-time cues. The in-the-moment guidance helps agents handle complex interactions, generate personalized coaching recommendations and provides supervisors visibility into agents working from anywhere, including alerts on frustrated callers or burned out representatives. Available on Salesforce AppExchange since 2017, the latest integration provides users a way to generate more informed and more cohesive call experiences. The latest enhancements are designed to further arm agents with real-time support and allow supervisors to manage the workforce more effectively, improving the well-being of employees and customer experiences.
“The modern contact center needs more real-time support and insights to enable better conversations, better work experiences and better outcomes at enterprise scale. “We’ve brought together some of the best minds in behavioral science, machine learning, and enterprise technology to create an AI solution that provides real-time emotional intelligence, and offers the right interventions to lift entire customer-facing organizations up. I’m thrilled our team can now offer the enhanced product capabilities seamlessly through the Salesforce Service Cloud integration to better support organizations navigating customer interactions.”
Josh Feast, CEO and co-founder of Cogito
“We are excited that Cogito is continuing to innovate on AppExchange as they extend the scope of agent well-being to the tools and systems supporting the user experience. Agents should have coaching guidance and customer data in one place to improve the employee experience in tandem with the customer experience," said Woodson Martin, GM of Salesforce AppExchange. "AppExchange is constantly evolving to meet the needs of our customers, and we love watching our partners evolve alongside us."
About Salesforce AppExchange
Salesforce AppExchange, the world’s leading enterprise cloud marketplace, empowers companies, developers and entrepreneurs to build, market and grow in entirely new ways. With more than 7,000 listings, 10 million customer installs and 117,000 peer reviews, AppExchange connects customers of all sizes and across industries to ready-to-install or customizable apps and Salesforce-certified consultants to solve any business challenge.
Cogito innovates emotion AI and conversation AI, combining them to provide contact center teams and other frontline customer support professionals insights into not only what is being said but how things are said in phone conversations. Cogito features powerful behavioral and lexical models that provide real-time coaching and guidance to call center agents and sellers, gives front-line supervisors visibility into live conversations of their teams working from anywhere, and continuously monitors customer sentiment. Cogito is used by the largest contact centers including 8 of the Fortune 25, to improve customer conversations and employee well-being. Founded in 2007, Cogito is a venture-backed software company located in Boston, MA.
Nota | January 19, 2022
Nota (CEO Myungsu Chae), an AI optimization technology company, announced that it has been promoted to Premier status in the NVIDIA Inception program.
NVIDIA Inception nurtures cutting-edge startups revolutionizing industries with advancements in AI and data science. The free program has 9,000+ members who are given access to the best technical tools, latest resources, and opportunities to connect with investors. As a startup matures, its Inception benefits also evolve to further company growth. Premier members receive increased NVIDIA marketing support, access to Premier-only member events, and a dedicated NVIDIA relationship manager.
Selected as an Inception Premier member through the program's rigorous selection process, Nota, based on its AI optimization source technology, provides NetsPresso, a representative solution, an edge-based intelligent transportation system, facial recognition-based access authentication, and low-power driver monitoring solution in the vehicle. Nota plans to advance its AI optimization technology and meet customer needs in the market through close collaboration with NVIDIA.
I am proud to have been selected alongside outstanding global AI companies in the first year of cooperation with NVIDIA."
Nota CEO Myungsu Chae.
In addition, Nota participated in NVIDIA GTC, held in November, and introduced NetsPresso, a hardware-aware AutoML platform. Nota's AI optimization technology, edge-based intelligent transportation system, and low-power driver monitoring solution will also be presented at 2022 Embedded Vision Summit, the premier conference and expo devoted to practical, deployable computer vision and visual AI to be held in California, USA in June.
Copado | February 02, 2022
Copado, a leading DevOps platform powering the world's largest digital transformations, today announced it has acquired Qualibrate, the leading SAP automated testing solution, and IOVIO, an internationally recognized SAP implementation and technology services company. Together these two acquisitions will bring deep enterprise resource planning (ERP) and SAP expertise to the Copado DevOps platform. Enterprises who are invested in multiple cloud-based applications can use Copado's automated testing solutions and services to deliver transformation projects up to 10 times faster.
Qualibrate will extend the capabilities of Copado Robotic Testing and provide SAP-specific cloud-based solutions to Copado's enterprise customers. Focused on enabling agile teams to streamline the road of software delivery to production, Qualibrate's modern approach transforms the way teams test, document and train end users. With Qualibrate, organizations can use a no-code solution with user-friendly automation and manual testing accelerators to ensure quality is never compromised.
To deliver the highest quality customer experiences, companies are finding that test automation must work across all systems that impact the customer, from CRM to ERP, By broadening our offering with solutions and services from Qualibrate and IOVIO, customers will now have access to incredible expertise in back office and SAP and no-code testing to accelerate multi-cloud transformation and deliver world-class customer experiences. Copado is committed to transforming how customers accelerate their transformation strategies by automating quality deployments and ending release days."
Ted Elliott, Chief Executive Officer for Copado.
Qualibrate provides a comprehensive solution to enable continuous testing of end-to-end business processes running across SAP applications such as SAP S/4HANA, SAP ECC, SAP SuccessFactors, SAP Sales Cloud and SAP Commerce Cloud. An SAP PartnerEdge Build partner, Qualibrate has also achieved certification with SAP applications to enable customers to deliver complex S/4HANA transformation programs at high speeds, minimized risk and less effort. Customers such as Air France/KLM, Calvin Klein, Qlik and Univar Solutions trust Qualibrate to automate their testing strategy.
With approximately one-third of transactions worldwide running through an SAP system, enterprises recognize that implementing a robust testing strategy is crucial to ensuring business continuity on mission-critical business processes, With Qualibrate, SAP testing and releases are easy to manage. By joining forces with Copado, we can tightly integrate testing and DevOps to further the mission of making release days obsolete. Bringing Qualibrate's no-code testing platform and Copado Robotic Testing together will empower us to transform software delivery with clicks, not code."
Alan Jimenez, Managing Director for Qualibrate.
As technology continues to be a competitive advantage in the market through more efficient and effective enterprise systems, it's critical that businesses protect the health and integrity of their production environments, The continuous testing solutions we help our clients implement enables them to deploy more code into production with reduced risk. By joining with Copado and Qualibrate, we are enabling businesses to build quality at all stages of development and operations."
Juan Carrillo-Neave, Managing Director for IOVIO.
Copado is the leading DevOps and testing solution for SaaS platforms that run the world's largest digital transformations. Backed by Insight Partners, Salesforce Ventures and SoftBank Vision Fund, Copado accelerates multi-cloud, enterprise deployments by automating the end-to-end software delivery process to maximize customers' return on their cloud investment. More than 1,000 companies rely on Copado to drive digital transformation with speed, quality and value including Boston Scientific, Coca-Cola, Fair Trade, Linde, MassMutual, Schneider Electric and Shell. Copado DevOps 360™ processes over 50 million DevOps transactions per month and is rated with a 100% score on the Salesforce AppExchange.
CGS | February 25, 2022
CGS, a global provider of business applications, enterprise learning and outsourcing services, today announced it has been selected to join Meta’s exclusive Quest for Business (ISV) Program. The program, formerly called Oculus for Business, is designed to accelerate the development and global business adoption of VR/AR technologies supported by its Oculus Quest enterprise products.
TeamworkAR integrates seamlessly with the Oculus Quest enterprise platform, providing a hands-free, easy-to-use, fully portable solution ideal for on-the-job training, data visualization and remote collaboration. With tens of thousands of active TeamworkAR and Oculus users today, CGS is driving digital transformation in learning and its customers are realizing the benefits and business growth.
At CGS and with TeamworkAR, we’re helping usher in a new era of virtual and augmented reality, driving a seismic shift from what’s historically been seen as consumer entertainment to a true enterprise-ready solution that you can use – today – to decrease costs, improve profitability and create an amazing customer experience, From phlebotomists and fast-food workers to field services professionals and retail salespeople, we’re already empowering frontline workers with the right information and training at the right time, when and where it’s needed. Our partnership with Meta and the Oculus program is an exciting step toward realizing our shared vision of bringing experiential learning and augmented reality to enterprises.”
Doug Stephen, President, Enterprise Learning division, CGS.
Meta’s Quest for Business Program
The Quest for Business Program (formerly Oculus ISV Program) works with enterprise developers and Independent Software Vendors (ISVs) to engage with Oculus. The goal of the ISV program is to build awareness of Oculus as a true business productivity tool and accelerate commercialization and customer adoption of VR solutions built for Oculus enterprise products.
What’s especially unique and powerful about this partnership and leveraging Oculus Quest devices is it provides an ideal environment – the Metaverse – in which businesses and users in highly-regulated industries can learn, practice and hone their skills in a virtual environment, prior to operating in the physical world, The Metaverse and this new digitally transformed approach to learning opens the door to new possibilities for innovative ways to leverage and deliver learning solutions. It’s already dramatically improving time-to-success for employee training, and is resulting in a more engaged, confident and skilled workforce.”
Regina Nowlan, Senior Strategist for Learning and Development, CGS.
For nearly 40 years, CGS has enabled global enterprises, regional companies, and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing services. CGS is wholly focused on creating comprehensive solutions that meet clients' complex, multi-dimensional needs, and support clients' most fundamental business activities. Headquartered in New York City, CGS has offices across North America, South America, Europe, the Middle East, and Asia.