PR Newswire | September 27, 2023
unitQ, the leader in Quality Automation, today introduced unitQ GPT, a generative AI engine for measuring the quality of your products, services and experiences. unitQ GPT harnesses unitQ's proprietary AI models to extract meaning from support tickets, surveys, app reviews, social media posts and product engagement data to connect the dots between what users say and do.
unitQ is empowering its customers to ask even more complex questions and get clear, immediate answers from hundreds of millions of pieces of granularly categorized user insights that they can trust to make critical business decisions. With unitQ GPT, companies can learn directly from what users are sharing, across any feedback source in any language, inclusive of engagement data and user metadata like device type and payment tier — all in real-time.
To use unitQ GPT, just ask a question and get an answer:
For unitQ customers struggling with prioritizing tasks based on impact, unitQ GPT can answer questions including the following:
"How can I improve iOS user retention?"
"How should I prioritize my bug backlog based on revenue impact?"
"How can I reduce support tickets?"
For unitQ customers interested in identifying end user pain points, unitQ GPT can answer questions including the following:
"Did I introduce any new issues in my newest release?"
"What are the top feature requests related to search?"
"What are five quotes from users talking about their favorite features?"
Category leading companies like Bumble, a values-driven business that enables people to build healthy and equitable relationships through Kind Connections™, are delivering incredible experiences to their members by paying attention to what they like, dislike, and want more of with unitQ's AI-powered user insights.
"At Bumble, my team is focused on delivering the best possible customer experience to our members everyday. unitQ GPT will help us turn insights to action, so that we can have a larger impact on the business and better serve our members across the globe," said Cathleen Doorenbosch, VP of Customer Care, Bumble. "With unitQ GPT, we'll be able to identify trending support issues, spot new bugs, and see what's driving the sentiment of new product releases with an easy to use, conversational interface that queries member feedback in real time. This will transform the way we work across the company, from support to product to engineering."
unitQ GPT is democratizing access to AI user insights, allowing companies like DailyPay, the industry leader in on-demand pay, to deliver even higher quality experiences to their members. This means fewer bugs, better user interfaces, less support issues, and delivering on the product features members are asking for most.
At DailyPay, we are constantly innovating our product and identifying new ways to improve the experience for our valued users, said Darlene Miranda, VP and General Manager, Enterprise Product, DailyPay. unitQ GPT speaks to that mission with its accuracy, transparency, and ability to speed up the team's natural workflows. It feels like having an extended member of our team that can answer the most pressing questions to make every user's experience 10x better.
unitQ GPT is purpose-built to empower organizations to drive growth with AI user insights and is:
Easy to use: unitQ GPT leverages user feedback and engagement data from 60+ sources to answer critical business questions and provide supporting visualizations. With all teams leveraging the same user insights, going from hypothesis to resolution has never been faster.
Opinionated and actionable: Because unitQ GPT leverages our cleansed, translated and granularly categorized data, it deeply understands your business like a tenured employee. It can prioritize initiatives and suggest product improvements to optimize KPIs.
Built for transparency and security: unitQ supports its conclusions with citations, allowing you to verify insights in a single click. Trust extends deep into unitQ GPT's architecture, with enterprise-ready security and automatic redaction of all personally identifiable information.
"Our customers today rely on unitQ to distill insights from hundreds of millions of pieces of user feedback everyday. Our insights are informing roadmaps at Fortune 500 companies and have caught bugs and product quality issues impacting millions of users," said Christian Wiklund, CEO and Co-Founder of unitQ. "unitQ GPT is the next milestone in our product evolution. With unitQ GPT, our customers can access powerful, game changing information about their business and product by simply asking a question and getting an answer in seconds."
Early access to unitQ GPT beta is available today for unitQ customers. To learn more about unitQ GPT read the blog post or join the waitlist.
As the leading Quality Automation platform, unitQ empowers companies with AI-powered, actionable insights from user feedback to help them craft high-quality products, services and experiences. unitQ centralizes feedback from all sources and automatically groups it into thousands of granular categories to help organizations discover what matters most to users — all in real time. Category-leading companies like Spotify, Bumble, Pinterest, Udemy and HelloFresh rely on unitQ to drive growth, reduce churn and build brand loyalty.
With unitQ customer feedback software, you can discover quality issues at the same time as your users. Know what product launches, releases or evergreen features are causing the most bugs or support tickets. Drill into the root causes of these issues by source, platform, device, customer segment and more.
PR Newswire | October 31, 2023
Springbrook Software, the leader in cutting-edge ERP platforms for local government agencies, has released a new modern AI-powered customer service solution: HelpDesk AI. The Springbrook HelpDesk AI empowers customers with lightning-fast access to vital product information, expediting their requests. This dynamic solution provides access to an extensive knowledge library covering all Springbrook Enterprise ERP modules, spanning Finance, HR, Payroll, Utility Billing, Payment Solutions, Tax Collection, Reporting, and Advanced Capital Budgeting.
Springbrook's HelpDesk AI harnesses ChatGPT technology and taps into Springbrook's immense product content library, packed with terabytes of video and textual resources.
We are committed to providing our customers with the most advanced and easy to use solutions to address their everyday needs. Utilizing Artificial Intelligence in customer service takes us one step further in making our customer's works easier. Our new HelpDesk AI continually evolves through each customer interaction, fine-tuning its content delivery. Expect more groundbreaking technology like this across our Cirrus cloud-based finance ERP platform, says Robert Bonavito, Springbrook CEO.
Springbrook's HelpDesk AI boasts adaptive learning capabilities, expertly guiding customers to the right content using a series of questions and prompts. Backed by thousands of hours of customer service interactions, this solution is primed to handle virtually any request for training, guidance, or product details.
About Springbrook Software
Springbrook Software is the country's leading cloud-based finance and administration software provider designing solutions specifically for small to medium sized local government agencies. Over 2800 cities, towns and districts from coast to coast use our suite of modern, high-performance solutions to manage their finances, HR, payroll, utility billing, reporting and collect citizen payments. Springbrook is headquartered in Portland, Oregon with regional presence in over 40 states, and seven countries internationally. www.springbrooksoftware.com
PR Newswire | October 04, 2023
Parasoft, a global leading provider of automated software testing solutions, announces new advancements in its Continuous Quality Platform for functional solutions, which include Parasoft Virtualize, SOAtest, CTP, and DTP. The latest releases introduce capabilities including:
GenAI integration for API testing
Comprehensive microservices code coverage
Web accessibility testing
Powerful learning mode for creating and updating virtual assets
These innovations are set to transform the landscape of software testing for enterprise application development and test teams.
Learn more about Parasoft's latest releases at STARWEST.
Visit Parasoft at booth #32 in person or virtually from October 4-5.
Join the power panel discussion, "Winning AI Software Testing Strategies From Industry Leaders," on Wednesday, October 4, 2023, from 7:30 a.m. to 8:15 a.m. PDT.
Attend Cox Automotive's session, "Drive Down Defects With Service Virtualization & Metrics That Matter," presented by Roya Montazeri, Senior Director for the Technical & QA teams, on Wednesday, October 4, 2023, at 2:45 p.m. PDT.
Parasoft's new features address the challenges faced by enterprise application development and test teams and their management in ensuring the reliability of their software.
GenAI integration for API testing with Parasoft SOAtest
Automate advanced test case generation based on API definitions while ensuring relevance and accuracy.
Seamlessly integrate GenAI using OpenAI or Azure OpenAI models for efficient test scenario generation.
Comprehensive code coverage and test impact analysis for microservices testing with Parasoft CTP and DTP
Enhance visibility of application coverage across multiple distributed microservices addressing the challenge of end-to-end testing coverage.
Use test impact analysis to identify which end-to-end tests should be executed to validate downstream microservice changes in your AUT.
Ability to reuse existing SOAtest web functional tests for web accessibility testing
Quickly and simply satisfy web accessibility requirements by reusing existing SOAtest web UI tests.
Accelerate compliance with Web Content Accessibility Guidelines (WCAG) and integrate accessibility testing into your automation pipeline.
Learning mode for service virtualization in Parasoft Virtualize
Easily create always-up-to-date virtual assets for running regression tests and overcome challenges stemming from live endpoint unavailability or instability.
Dynamically learn runtime traffic for realistic service simulation—ideal for introducing service virtualization to new teams.
With the latest Parasoft Virtualize release, we're looking forward to using learning mode. This new feature will allow us to create service simulations faster, and they'll always be up to date, said a valued Parasoft customer of a leading global financial services company.
Parasoft helps organizations continuously deliver quality software with its market-proven, integrated suite of automated software testing tools. Supporting the embedded, enterprise, and IoT markets, Parasoft's technologies reduce the time, effort, and cost of delivering secure, reliable, and compliant software by integrating everything from deep code analysis and unit testing to web UI and API testing, plus service virtualization and complete code coverage, into the delivery pipeline. Bringing all this together, Parasoft's award winning reporting and analytics dashboard delivers a centralized view of quality enabling organizations to deliver with confidence and succeed in today's most strategic ecosystems and development initiatives — security, safety-critical, Agile, DevOps, and continuous testing.
PR Newswire | November 02, 2023
Mural, the leading visual work platform for the Enterprise, today announced its integration with Microsoft 365 Copilot, which provides Copilot users with an AI-powered experience that can be used in conjunction with Mural. Mural is one of the first integrations with Microsoft 365 Copilot which became generally available (GA) today and is the only visual collaboration solution in the initial set of third-party integrations being offered. Alongside this integration, Mural is launching Mural AI, which includes the AI-powered features: actions, mind maps, and clustering. Mural is firmly committed to creating tools and developing partnerships that help teams harness the power of AI to solve the most pressing challenges faced by teams in the enterprise today. Through in-platform AI solutions and responsible, secure integrations with existing tools, Mural is giving teams across the enterprise the technology they need to work together better, faster, and smarter, for increased productivity and job satisfaction.
Integration with Microsoft 365 Copilot
Microsoft selected Mural to be among a group of premier partners — as well as the only visual work platform — supporting Microsoft 365 Copilot at launch. With its Microsoft 365 Copilot integration, Mural is taking the next step to providing a seamless visual collaboration experience and saving organizations time as part of the central Copilot experience. With the integration, members can leverage simple, natural language prompts to streamline their daily tasks. Using Mural and Copilot, a sales representative can easily find the customer discovery mural for their account; a designer can quickly summarize a brainstorming mural with hundreds of sticky notes; and a product manager can efficiently retrieve a project kickoff mural template — and much more.
Mural AI Features
Mural's purpose-built AI features empower teams to kickstart their projects, broaden their horizons, and work more efficiently together. Mural AI features help teams automate redundant and routine tasks, quickly synthesize information, and generate new ideas so they can spend their time doing the higher-level thinking that humans do best.
Mind maps: Mind maps are a great visual tool for following ideas and seeing where they lead. Mural AI can generate mind maps automatically from a single prompt and allow users to keep following the thread, empowering teams to create and develop great ideas faster and more effectively than ever before.
Actions: Actions helps members save time and simplify workflows with natural language prompts to quickly and efficiently complete common tasks. Summarize a group of sticky notes, get ideas to jumpstart a brainstorming session, generate icebreakers and more from a single entry-point that's intuitive and easy to use.
Clustering: When teams are generating ideas together, it can take a lot of time and energy to find those common threads that are critical to moving forward with confidence. Mural's AI clustering makes finding and sorting ideas a breeze, paving the way to new insights and enabling a smoother, faster-decision making process so teams can focus on the bigger picture.
Mural's product is built to streamline workflows and allow knowledge workers to focus on the work that matters.
"The new AI features in Mural are a brainstorming game changer. Pushing people to really dig deep to be creative can be challenging. The ability to quickly generate a mind map to jumpstart thinking will be very powerful. Using AI to quickly group ideas will cut significant time out of a workshop normally spent just 'organizing' thoughts. Now we can focus on creating thoughts." - Cindi P., Operations Lead, Professional Services Company
The Future of AI
A recent study carried out by Mural found that nearly two-thirds of all knowledge workers are excited and optimistic about AI's ability to help teams work together more effectively. Specifically, they recognize the power of AI to reduce repetitive tasks and automate processes. Managers are even more optimistic about AI than individual contributors (88% vs 74%). Mural's AI features, along with its Copilot integration, empower teams to kickstart their projects, broaden their horizons and work more efficiently together, all while ensuring thorough security and privacy from start to finish.
We're thrilled to announce our integration with Microsoft Copilot, which brings AI-enabled collaborative tools to the ever-evolving workplace, said David Baga, CEO of Mural. Mural is committed to developing innovative solutions that address the pain points of teamwork, and this integration represents a significant milestone in that regard. Over the years, we've had a great partnership with Microsoft, and we are delighted to be one of the first plugins available at launch for Microsoft 365 Copilot. The future of work is AI-enabled, and Mural is proud to be leading the charge with Microsoft to bring innovative ways to collaborate to the workforce.
"We are at a major inflection point where AI is reshaping work and transforming how we collaborate," said Srini Raghavan, VP of Product Management for Microsoft Teams Ecosystem. "Through our expanded integrations our customers will be leveraging Microsoft 365 Copilot and Mural plugin, to improve efficiency, productivity, and collaboration within their teams."
Mural's products are built for the enterprise and take a proactive approach in addressing the security needs of its users when building and deploying its AI capabilities. The company maintains active SOC 2 Type 2, ISO 27001 and ISO 9001 certifications and complies with GDPR and CCPA regulations. In addition, Mural is Microsoft 365 Certified. Mural plans to continue to develop the Mural AI offering and further extend its integration with Microsoft 365 Copilot to improve how teams work together today and in the future. For more information, please visit mural.co/ai.
Mural, the leading visual work platform for the enterprise, makes teamwork feel like less work. Our intuitive visual workspace enables teams to easily work together and collaborate better using proven design-thinking techniques. Built for enterprise teams, Mural meets the most stringent of IT and regulatory requirements. Industry leaders — including IBM, Microsoft, SAP, and Abercrombie & Fitch — choose Mural to help their teams accelerate innovation and problem solving at scale. Whether your team is fully remote, distributed, in the office, or still figuring it out, Mural brings teams across the enterprise together to do the work that matters most. Try it for free at www.mural.co.