AI TECH,GENERAL AI,SOFTWARE

GetResponse Introduces AI Product Recommendations to Help Businesses Boost Their Sales

GetResponse | November 29, 2022 | Read time : 03:00 min

GetResponse Introduces AI Product Recommendations
GetResponse, email marketing, and marketing automation software, announces the launch of AI Product Recommendations. The solution employs artificial intelligence to revolutionize the customer journey and experience.

The feature allows shop owners to maximize their conversions by showing products to visitors with the highest probability to convert, based on their past behavior and transactional history, to increase upsells and cross-sells.

Shop owners can also improve their store UX because the recommendations block serves as a navigation tool, increasing the time customers spend on the website, thus also growing conversions. Businesses can analyze store traffic and users' behavior with AI to make better business decisions.

"Our goal at GetResponse has always been to deliver cutting-edge tools focused on driving conversions without the extra hassle of increased budgets or lengthy implementation cycles. "After months of work, businesses can now benefit by personalizing the omnichannel experience for their customers, both on their websites and mailing."

Mac Ossowski, Board Member and Director of GetResponse MAX

The AI Product Recommendations launch comes just in time for businesses to benefit from the lucrative holiday season. 

"The important point is that it verifies each product against the stock availability, so there are no missed clicks for the customers. Shop owners can significantly increase their ROI and AOV," Ossowski said. 

AI Product Recommendations powers ecommerce businesses at scale, providing the following types of product recommendations: 
  • Recommended for you: a self-learning model that displays recommendations with the highest probability of conversion for a specific customer.
  • Most viewed in category: the algorithm recommends products with the most views within a specific category.
  • Most similar in category: the algorithm displays products based on their similarities in names and descriptions.
  • Recently visited in-store: visitors see product recommendations based on their previous visits to the store.
  • Others also viewed/purchased in-store: AI suggests products other customers have checked or purchased in-store.
  • Rule-driven recommendations: the store owner defines the products they want to promote to their customers.

About GetResponse
Founded in 1997, GetResponse, a powerful email marketing, and marketing automation software, has more than 20 years of experience empowering businesses to run online marketing effectively. Along with 24/7 customer support available in eight languages, GetResponse features more than 30 tools – email marketing, website builder, conversion funnel, marketing automation, and more.

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The impact of system downtimes is rapidly rising due to businesses’ increased dependency on data and technology. It can cause loss of opportunities, productivity loss, confidence erosion, SLA penalties, supply chain ripple effects, and most importantly, a damaged reputation.


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AI TECH,GENERAL AI

Plainsight and Connection Launch AI Alliance To Bring Computer Vision To Enterprises Across Industries

Plainsight | December 09, 2022

Plainsight, the leader in proven vision AI, announced today a strategic partnership with Connection (PC Connection, Inc.; NASDAQ: CNXN), a leading information technology solutions provider, that paves the way for enterprises across markets to harness the power of accurate, scalable, and repeatable computer vision. Available today via the partnership, Connection offers Plainsight's enterprise-grade vision AI solutions with fully managed services, helping organizations accelerate innovation, solve persistent problems, and grow competitive advantages with greater assurance and speed. Customers benefit from expert guidance, an industry-leading platform, and complete management of their visual data, vision AI workflows, solutions, and shared insights. As a premier computer vision partner, Plainsight enhances Connection's comprehensive hardware and infrastructure solutions with production-ready, codified, responsible vision AI. Connection will resell Plainsight on Google Cloud via the Google Cloud marketplace. While the partnership is aimed across industries, the initial focus is on Manufacturing and Retail, capturing immediate demand and leveraging Connection's established partner and customer network. This extensive reach through Connection sales channels widens distribution of Plainsight managed solutions and end-to-end platform for centralized processes, standardized pipelines, and actionable insights across enterprise computer vision initiatives. "Plainsight has demonstrated time and again their ability to derive unmatched value from custom computer vision solutions faster and with more repeatability than any other provider," said Jamal Khan, Chief Growth and Innovation Officer, Connection. "By taking a holistic approach to customer engagement, Plainsight's computer vision experts are able to identify and scale new and innovative computer vision solutions in just a few days or weeks, which is pivotal in helping Connection customers maintain a competitive advantage in their respective, diverse markets." "It's high time enterprises achieve the revenue gains and cost savings computer vision provides, but while organizations around the world increasingly rely on images and videos for critical functions, most are struggling to manage the data and deploy applications successfully. "To conquer these challenges and deliver transformational enterprise solutions, Connection is an ideal ally, and together, we're empowering enterprises to successfully navigate through computer vision initiatives and see the untapped value they've been missing." Carlos Anchia, Plainsight Co-Founder and CEO Underscoring this relationship are respective partnerships with Google Cloud. Plainsight is a trusted ISV partner within the Google Cloud Marketplace, and Connection is a Premier Google Cloud Partner and Google Cloud Marketplace reseller. Plainsight and Connection deliver deeply integrated vision AI solutions enabling customers to leverage Google Cloud infrastructure security, privacy, and scalability with unified procurement and administration. About Plainsight Plainsight provides the unique combination of AI strategy, a vision AI platform, and deep learning expertise to develop, implement, and oversee transformative computer vision solutions for enterprises. Through the widest breadth of managed services and a vision AI platform for centralized processes and standardized pipelines, Plainsight makes computer vision repeatable and accountable across all enterprise vision AI initiatives. Plainsight solves problems where others have failed and empowers businesses across industries to realize the full potential of their visual data with the lowest barriers to production, fastest value generation, and monitoring for long-term success.

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AI TECH,SOFTWARE,FUTURE TECH

Zoom partners with Cresta to Deliver AI-Driven Real-Time Intelligence for the Contact Center

Cresta | November 10, 2022

Cresta, the leader in real-time intelligence for the contact center, today announced the availability of an integration between Cresta and Zoom Video Communications, Inc. With this integration, Zoom Contact Center customers now have the ability to deploy real-time voice integration in their contact center using Cresta's advanced AI-driven, real-time intelligence layer. This integration will allow Zoom customers to accelerate revenue generation by improving sales conversion rates, and increasing customer retention and collections. Cresta's real-time intelligence platform also improves call coaching by automating the quality assurance process. "The Zoom Contact Center solution has set a new standard for customer experiences through omnichannel and video-optimized interactions. "The Cresta integration will help Zoom Contact Center accelerate its goal of meeting the needs of the modern agent and end customer experience." Zayd Enam, CEO of Cresta Cresta's platform allows Zoom customers to use a simple interface instead of having to go through a lengthy programming process. The integration can be enabled through the Zoom administration portal, providing a simple and secure way to integrate to Cresta's powerful real-time AI suite that includes Agent Assist, Knowledge Surfacing, Supervisor coaching, QA and Insights. Customers using Cresta see CSAT increase on average by 15%, new agent ramp time decreased by 3X, and agents save 3-5 hours per week through elimination of repetitive tasks. "The Cresta platform complements the Zoom Contact Center offering," says Kentis Gopalla, Head of Ecosystem for Zoom Phone and Contact Center. "The combination of Cresta's real-time capabilities with Zoom Contact Center helps our customers improve agent productivity by providing additional insights, and deliver better customer experiences. This integration makes it easy to offer our solutions in a secure way without complex IT work, so customers can focus on business value." This partnership marks another important milestone for Cresta in 2022, including bolstering the executive team, securing an $80 million Series C funding, and the unveiling several groundbreaking products that demonstrate how AI is reshaping contact center operations, including Cresta Insights, Agent Assist, Opera, Chatbot, and Director. Cresta was also recently recognized as a "Hot AI Vendor" by Aragon Research and earned inclusion on the CB Insights AI 100 list. About Cresta Cresta makes every customer interaction excellent. Cresta turns real-time intelligence into real-time action to make the contact center smarter – and every agent and manager more productive. Powering customer experiences for companies like CarMax, Blue Nile, Earthlink, Intuit, and Porsche, Cresta is real-time AI for the real world.

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INNOVATION,SOFTWARE,FUTURE TECH

Unqork Unveils Codeless as a Service

Unqork | November 11, 2022

Unqork, the leader of codeless architecture software development, today announced their vision for the future of software: Codeless as a Service. Codeless as a Service allows enterprise customers to seamlessly build, run and manage next generation software – with a single open data definition. Unqork customers can achieve a secure, multi-cloud codeless architecture for applications that provide usability, extensibility, upgradability, portability, reliability and more. As a result, customers are able to create future-proof software applications that unlock substantial productivity gains with a faster proof of value than traditional coding. In support of Codeless as a Service, Unqork unveiled two major investments in the evolution of its codeless platform, Unqork OS and Codeless Data Experiences. Both releases will meet the evolving needs of enterprise customers looking for easier ways to manage software applications, with a focus on integrability and data functionality. "As we look to the future of software development, we're picking up where the serverless movement left off and continuing on the journey of abstraction and empowering enterprises to build, run and manage their applications without having to think about the underlying code," said Gary Hoberman, CEO and Founder, Unqork. "Codeless as a Service allows customers to create technology with the security, scalability, usability and extensibility that they need, all while simultaneously uniting their business and technology teams, improving developer productivity and reimagining the customer experience." Unqork OS Unqork OS is the next generation of the codeless platform that empowers customers with the tools to build powerful, performant and secure enterprise software and consumer-grade experiences. Driven to expand the possibilities of what customers can build, Unqork OS will unlock the next evolution of Codeless as a Service development. Core features of Unqork OS will focus on providing robust, powerful capabilities. These include: High-Performance Engine & Rules Orchestration: executes complex business logic for more optimized use cases that require high volumes of user content, business logic and data transactions. Embedded Unqork: gives creators the ability to embed Unqork applications picture in picture within existing technology ecosystems to deliver a seamless end-user experience. Self-Service Styling: provides UI tooling that empowers consumer-grade, pixel-perfect, branded digital experiences with design and accessibility in mind. Extensible Component Architecture: enhances creator personalization and control over their application with decomposed, reusable components that they create themselves. Codeless Data Experiences In addition to Unqork OS, Unqork introduced its new Codeless Data Experiences, a world class approach to data-first application development on the Unqork platform. The Codeless Data Experiences include platform features that will enhance data-centric innovations with increased usability so that users can shape, scale, validate and migrate their application data. Features of the Codeless Data Experiences will be incrementally available to Unqork users, with extended features made available over time. These features include: Bring Your Own Schema: supports customers to import their own schema and data models and centralize data management. With Bring Your Own Schema, customers are able to collaborate throughout the SDLC planning phase. Data Binding: a codeless experience that allows creators to drag-and-drop fields directly from a data model into a UI canvas, with the power to have greater control over how data interacts with the application's UI interface. Data Contracts and Validation: provides quick, easy data modeling onboarding and data validation, with full support to import, export and mutate data operations. Data Access: natively ensures all queries are efficient and performant for data models. Data Access allows users to optionally build queries with a visual query builder and delivers centralized RBAC at the data model-level for greater permission control access. Unqork announced these product features at its annual Unqork Create conference, the first-ever conference centered on codeless software development. The conference featured codeless creator sessions, hands-on workshops, training, Unqork experts as well as insights from technology partners and industry luminaries, including leaders from BlackRock, MongoDB, Edward Jones, State Street, Goldman Sachs, JPMorgan, Chubb and more. About Unqork Unqork is the leading codeless development platform that helps leading organizations build, deploy and manage complex software without having to think about code. Unqork created the codeless architecture standard – the future of software development that frees the world's largest enterprises from the pitfalls of legacy code and allows them to focus on innovation to drive business and maintain a competitive edge. More than one third of Unqork's corporate customers are in the Fortune 500, with a customer roster that includes Goldman Sachs, Marsh, Maimonides Medical Center and the U.S. Department of Health and Human Services.

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INNOVATION,SOFTWARE,FUTURE TECH

Cognizant collaborates with Microsoft to accelerate sustainability transformation

Cognizant | November 08, 2022

Cognizant is expanding its collaboration with Microsoft to accelerate both digital and sustainability transformations through a new solution – the Cognizant® Sustainability Accelerator, powered by the Microsoft Cloud and Microsoft Cloud for Sustainability. This innovative solution combines both Cognizant's deep experience in IoT and data analytics with Microsoft's industry-leading cloud capabilities. Cognizant and Microsoft are showcasing this robust solution together at COP27, taking place this week in Sharm El-Sheikh, Egypt. Corporate sustainability is more than a nice-to-have, optional initiative for companies in today's economy. To grow, thrive, and manage risk, companies must incorporate sustainability into their strategies, operations, and cultures. Investors, regulators, employees, and consumers all expect companies to radically reduce or even eliminate their negative impacts while finding ways to provide value and improve outcomes for people and the planet. And stakeholders expect robust reporting to hold companies accountable to their stated goals. Accurate data and digital capabilities sit at the center of helping companies determine the appropriate actions and demonstrate accountability. The Cognizant® Sustainability Accelerator automates the collection of data and provides valuable analytics that allow clients to track and take action on their sustainability goals. Utilizing Microsoft Sustainability Manager, Cognizant delivers end-to-end capabilities required to automate the collection, analysis and reporting of sustainability efforts. "The Cognizant® Sustainability Accelerator, built on the Microsoft Cloud for Sustainability, is designed to significantly accelerate the implementation of sustainability data acquisition and visualization. This, coupled with Cognizant's sustainability advisory expertise, will help clients identify, prioritize, automate, optimize and report on sustainability actions." Anna Elango, Cognizant EVP, Core Technologies and Insights "We are focused on accelerating progress to realize a more sustainable future, and our collaboration with Cognizant's Sustainability practice, to bring the innovative Cognizant® Sustainability Accelerator to market will provide customers with data driven insights so they can make decisions and implement the digital solutions that will help them accurately measure and report on their sustainability goals and progress," says Elisabeth Brinton, Microsoft Corporate Vice President, Sustainability. "As a Chief Sustainability Officer, I understand the value of streamlining data and reporting so that companies can get onto the work of strategy. This new solution is designed help our clients do just that," Sophia Mendelsohn, Cognizant Chief Sustainability Officer. A new e-book and video details more about how Cognizant's Sustainability practice and Microsoft are supporting clients in their sustainability efforts through expertise and technology. About Cognizant Cognizant engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life.

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