FUTURE TECH

Equifax Launches Second Annual Developer Challenge and Accelerator Program

Equifax | July 08, 2022 | Read time : 2 min

Equifax
Today, Equifax® announced that applications are open for its second annual developer challenge and accelerator program in partnership with 1871, a Chicago-based business incubator that supports early stage tech start-ups, growth stage tech leaders and corporate innovators. Following the success of the inaugural Equifax Accelerate in 2021, Equifax is continuing the program to challenge U.S.-based software developers to create transformative solutions designed to foster financial inclusion and improve access to services with the powerful suite of Equifax Cloud™-enabled Application Programming Interfaces (APIs).

"Data, analytics and technology provide a powerful force in addressing some of the most pressing issues facing the world around us. "Equifax is committed to accelerating innovation across the developer ecosystem to bring more consumers into the mainstream credit economy. We look forward to working with the 2022 Equifax Accelerate program cohorts in building data-driven solutions that help tackle the challenges of consumer financial inclusion and small business access to capital."

Bryson Koehler, Chief Product, Data & Analytics and Technology Officer at Equifax

Equifax Accelerate program participants will have simplified access to data assets and API products so that developers can easily explore and access technical documentation, create apps, experiment, and innovate faster than ever before. These data assets will include APIs available from the Equifax for Developers API Portal as well as data assets available on AWS Data Exchange and Snowflake Data Marketplace.

"In our data-driven world, it's never been more important for businesses to have access to the technological resources and mentorship they need to thrive," said Betsy Ziegler, CEO of 1871. "We're proud to work side-by-side with Equifax to continue to expand the Equifax Accelerate product studio, which empowers the innovators and leaders that are disrupting their industries with new and necessary solutions."

The top 50 2022 Equifax Accelerate entries will be accepted into a Design Sprint Challenge in August. All Design Sprint Challenge participants will receive mentorship from both Equifax and 1871 subject matter experts to assist in the creation of prototype solutions. They will also compete for a chance to access the 12-week Product Studio, a custom accelerator program powered by Equifax and 1871.

This year's Design Sprint Challenge will be judged by Equifax executive leadership and a panel of experts, including: Noah Schwartz, General Manager, AWS Data Exchange at Amazon Web Services (AWS); Amit Maheshwari, Senior Vice President, Business Development at Tekion Corp.; and Laura Ritz, Chief Operating Officer at numo, a PNC company. 

Participants chosen by the panel of judges to participate in the Product Studio will receive unlimited access to all 1871 products and services, including dozens of workshops, 300+ mentors, and 400+ other tech founders from idea stage companies to series C+. They will also have an opportunity to present their prototype to an audience of leaders from Equifax, including digital and fintech partners, at the Product Showcase. Qualifying participants will also be eligible for up to $5,000 in AWS Activate credits, which can be applied to more than 200 AWS services.

ABOUT EQUIFAX INC.
At Equifax , we believe knowledge drives progress. As a global data, analytics, and technology company, we play an essential role in the global economy by helping financial institutions, companies, employers, and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and cloud technology drives insights to power decisions to move people forward. Headquartered in Atlanta and supported by more than 13,000 employees worldwide, Equifax operates or has investments in 25 countries in North America, Central and South America, Europe, and the Asia Pacific region.

Spotlight

The current enthusiasm for connecting objects hasn’t brought about a corresponding concern for security issues. It’s even more surprising when tales of massive data hacking abound. Data theft or device hacking within the IoT ecosystem could lead to dramatic outcomes—and not only in the virtual world. Every IoT program today should, in fact, have security as a priority.


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AI TECH, SOFTWARE, FUTURE TECH

Cognigy Named to Constellation ShortList for Conversational AI

Cognigy | November 02, 2022

Cognigy, a market leader in Conversational AI, today announced that it was named to the Constellation ShortList™ for Conversational AI in Q3 2022. The technology providers included in the research deliver innovative solutions in the transformation of customer service experiences. Cognigy powers up contact centers and service organizations, delivering exceptional customer experiences that emulate and enhance human interaction. The Cognigy.AI intelligent customer service platform fully integrates with existing contact center infrastructure, includes the power of real-time transactional data and optimizes human/digital engagement across all channels. “The demand on customer service has grown significantly in the past three years and so has the technology to transform service experiences. “As organizations struggle with customer service and employee engagement, conversational AI is more relevant than ever. These enterprises have realized that automation through conversational AI is a must-have in order to deliver top-notch customer service. Cognigy’s ability to enable them to quickly realize the automation and augmentation benefits of conversational AI is second to none, and we welcome this recognition within the industry.” Philipp Heltewig, Cognigy co-founder and CEO Reflecting the top vendors that matter most to its network of buy-side clients, the Constellation ShortList is determined by client inquiries, partner conversations, customer references, vendor selection projects, market share and internal research. The criteria considered for enterprise conversational AI systems included context awareness, support for the most common languages, automated reinforcement, the understanding and personalization of conversations, live agent escalation, natural language understanding, security and more. “Conversational AI is widely used in organizations that engage in customer service of every kind – everything from retail and healthcare to banking and transportation,” said R “Ray” Wang, chairman and founder at Constellation Research. “Underscoring this ubiquity is the acceleration of the work-from-home movement and more and more businesses moving online. Training, access to proper data/systems, oversight, maintenance, personalization, localization and understanding of complex conversations are all cited as areas of concern for enterprises looking at conversational AI, and we’ve taken these into consideration when compiling our ShortList of solutions.” Constellation Research advises leaders on leveraging disruptive technologies to achieve business model transformation and streamline business processes. Products and services named to the Constellation ShortList meet the threshold criteria for this category as determined through client inquiries, partner conversations, customer references, vendor selection projects, market share, and internal research. The portfolio is updated at least once per year as the analyst team deems necessary based on market conditions. About Cognigy Cognigy, a market leader in Conversational AI, Powers Up enterprise contact centers to exceed customer expectations, improve agent satisfaction, and rapidly respond to market changes. The Cognigy.AI platform enables next-generation customer service with a suite of solutions, including Conversational IVR, Smart Self-Service, and Agent + Assist. In addition, Cognigy.AI gives the enterprise all it needs to deliver always-on, personalized service experiences at scale, on both voice and chat. Delivering fast time to value, Cognigy.AI is a low code platform that is easy to use, supports all use cases, and is designed to integrate with existing contact center and enterprise systems fully. Over 500 brands worldwide trust Cognigy and its vast partner network to create customer and employee service that is loved by everyone. Cognigy’s worldwide customer portfolio includes Toyota, BioNTech, Bosch, Fidelity Life, Mercedes-Benz and Lufthansa Group.

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AI TECH,GENERAL AI

WNS Recognized as a ‘Leader’ in AI and Analytics & Social Media for CX Services by ISG

WNS | November 14, 2022

WNS Limited, a leading provider of global Business Process Management (BPM) solutions, today announced that it has been recognized as a ‘Leader’ in AI and Analytics, and Social Media for CX Services in the ISG Provider Lens™ 2022 Global Contact Center Customer Experience Services report. WNS’ leadership position in AI and Analytics has been attributed to WNS Triange (the company’s Data, analytics and AI practice); proprietary technology ecosystem and strategic partnerships; and WNS EXPIRIUS, a proprietary framework that enables clients to optimize analytics-driven, intelligent omni-channel conversations with customers. WNS’ ‘Leader’ position in Social Media CX Services is driven by its robust social media practice capable of handling up to 85 million online conversations at 85 percent accuracy; a comprehensive social media product suite for everything from social listening to advanced analytics; and WNS EXPIRIUS Social, which leverages intelligent automation to deliver heightened customer experience. “We are delighted to be chosen as ‘Leader’ across Social Media, AI and Analytics for Customer Experience – two areas where WNS has made considerable strategic investments over the past several years. Our robust CX practice is built on a foundation of intelligent analytics, Artificial Intelligence and automation to address the entire customer engagement journey. Our clients leverage WNS’ advanced digital solutions to create unique experiences that drive new revenue streams and deep customer loyalty,” said Keshav R. Murugesh, Group CEO, WNS. “WNS has leapfrogged into the leader’s quadrant with its improved CX offerings. Responding to the rapidly evolving enterprise needs, WNS is driving investments in technology and frameworks that are more aligned to the current needs of its customers. The company’s meaningful investments in building WNS Triange symbolises value-driven services that help its clients in delivering superior experiences.” Namratha Dharshan, Director of Research and Principal Analyst, ISG WNS Triange enables clients from 10+ industries to develop an actionable data strategy and then translate it into action. With a team of 4,000 specialists, WNS Triange powers business transformation through three pillars: Triange Consult, Triange NxT and Triange CoE. WNS’ proprietary and industry-first Digital Customer Experience (CX) framework, EXPIRIUS, equips businesses to capitalize on analytics-led, intelligent omni-channel customer conversations. About WNS WNS Limited is a leading Business Process Management (BPM) company. WNS combines deep industry knowledge with technology, analytics, and process expertise to co-create innovative, digitally led transformational solutions with over 400 clients across various industries. WNS delivers an entire spectrum of BPM solutions including industry-specific offerings, customer experience services, finance and accounting, human resources, procurement, and research and analytics to re-imagine the digital future of businesses. As of September 30, 2022, WNS had 57,503 professionals across 60 delivery centers worldwide including facilities in Canada, China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, the United Kingdom, and the United States.

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SOFTWARE, FUTURE TECH

Kapture CRM appoints Pavit Ponnanna as Head of CX (Customer Experience)

Kapture CRM | September 23, 2022

The Kapture team is pleased to announce that Pavit Ponnanna will be stepping into the position of Head of CX (Customer Experience). With cross-functional experience of 21+ years in customer services, operations management, Pavit's strength is customer experience and brings a deep understanding of the CX landscape. Pavit will play an instrumental role in accelerating CX for Kapture. Commenting on his appointment, Vikas Garg: CTO & Co-founder, Kapture, said," We are delighted to have Pavit Ponnanna join us as our Head of Customer Experience. The last few years have been incredible for us and we have witnessed exponential growth across geographies. Our focus is now to evolve into a more structured organisation that's prepared for the planned growth in the coming years. Having Pavit is going to be a big help in this journey." “I am very excited about joining such a competent and capable team. Kapture has been very successful in combining industrial technology with digital solutions and has become a frontrunner in providing a Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. I am certainly looking forward to developing the company further with a clear industrial ambition to change the future of CX,“ said Pavit Ponnanna. About KaptureCRM Kapture, a Customer Relationship Management (CRM) software firm, was established in 2015, on the simple idea of providing a smarter way for businesses to manage customer relationships through a single automated platform. Simply put, their goal is to organise customer information and make it contextually and instantly accessible to all end users at any given time. Keeping customer experience at the forefront of it all.

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INNOVATION,SOFTWARE,FUTURE TECH

Optimizely Launches Digital Experience Platform on Microsoft Azure Marketplace

Optimizely | November 15, 2022

Optimizely, the leading digital experience platform (DXP) provider enabling Boundless Digital Invention, today announced its content management, commerce, and personalization solutions are now available on the Microsoft Azure Marketplace, an online store providing applications and services for use on Azure. Optimizely customers can now take advantage of the productive and trusted Azure cloud platform, with streamlined deployment and management. Optimizely DXP offers rich personalization features, powered by artificial intelligence (AI) and benefitting from the scalability, reliability, performance, and security of Azure. “Launching Optimizely DXP on Microsoft Azure Marketplace is the next step in helping more organizations unleash their full potential and transform digital experiences. “The best digital experiences begin with learning from customers, gaining their trust, and using superior intelligence to serve them and drive outcomes. By using Optimizely’s DXP with Azure, marketing teams have unlimited possibilities to drive exceptional digital experiences, while ensuring the highest level of reliability and security.” Alex Atzberger, CEO of Optimizely Optimizely DXP is an advanced Content Management System (CMS) offered in a platform-as-a-service (PaaS) model, built on Microsoft .NET 5/6, and natively designed to run on Azure, enabling customers to take full advantage of Microsoft Azure for ease of use, reduced complexity, and cost-effective technology consumption. This launch allows customers to benefit from the latest release of Optimizely Content Management Version 12 and B2C Commerce Version 14, which is Optimizely’s first version built on ASP.NET Core. It also comes on the heels of the recent release of the .NET Upgrade Assistant to make it easier for customers to move to .NET 5/6. Jake Zborowski, General Manager, Microsoft Azure Platform at Microsoft Corp. said, “We’re pleased to welcome Optimizely to the Microsoft Azure Marketplace, which gives our partners great exposure to cloud customers around the globe. Azure Marketplace offers world-class quality experiences from global trusted partners with solutions tested to work seamlessly with Azure.” The Azure Marketplace is an online market for buying and selling cloud solutions certified to run on Azure. The Azure Marketplace helps connect companies seeking innovative, cloud-based solutions with partners who have developed solutions that are ready to use. About Optimizely At Optimizely, we're on a mission to help people unlock their digital potential. With our leading digital experience platform (DXP), we equip teams with the tools and insights they need to create and optimize in new and novel ways. Through Boundless Digital Invention, we’re reinventing marketing and allowing marketers to innovate without limits through confident content creation, inclusive collaboration and customer foresight. Now, companies can operate with data-driven confidence to create hyper-personalized experiences. Building sophisticated solutions has never been simpler. Optimizely’s 900+ partners and 1100+ employees in offices around the globe are proud to help more than 9,000 brands, including Toyota, Santander, eBay, KLM and Mazda, enrich their customer lifetime value, increase revenue and grow their brands.

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Spotlight

The current enthusiasm for connecting objects hasn’t brought about a corresponding concern for security issues. It’s even more surprising when tales of massive data hacking abound. Data theft or device hacking within the IoT ecosystem could lead to dramatic outcomes—and not only in the virtual world. Every IoT program today should, in fact, have security as a priority.

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