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DXC Technology Expands Global Partnership with Dynatrace, Accelerating Business Transformation for Customers

DXC Technology Expands Global Partnership with Dynatrace
DXC Technology, a leading Fortune 500 global technology services company, announced an expanded partnership with Dynatrace in which the Dynatrace® Software Intelligence Platform will become the preferred DXC Platform X™ software for observability and artificial intelligence-powered automated management of a customer's IT estate.

DXC Platform X is a data-driven, intelligent automation platform that proactively helps detect, prevent, and resolve issues to achieve resilient, self-healing IT. The platform continuously evolves to bring DXC customers best-in-class solutions that meet their rapidly changing technology needs and help them be future ready with capabilities to deliver their desired business outcomes.

Dynatrace provides AI-powered observability, which enhances proactive and intelligent automation. The enhanced partnership will deliver more efficient operations and improved performance across today's dynamic and complex hybrid and multicloud environments. With hundreds of DXC colleagues trained and certified on Dynatrace, the company can provide the needed expertise and services to deliver breakthrough digital experiences for its customers.

"DXC customers depend on us to be a safe pair of hands, running their mission critical systems reliably and silently. "The addition of Dynatrace, with its unified and intelligent view across software products and technologies, helps us strengthen our predictive AIOps capabilities and drive cost optimization. This is another proof point in the ongoing progression of Platform X, on the heels of forming our ServiceNow Strategic Business Group, which was announced earlier this year. DXC is committed to continuously innovating, augmenting DXC proprietary capabilities with market-leading solution providers."

Chris Drumgoole, DXC's Executive Vice President and Chief Operating Officer

Underscoring the significance of this partnership, Dynatrace recognized DXC as the 2022 Partner of the Year in North America and 2022 Service Provider of the year in APAC and EMEA. To cement our successful partnership, DXC and Dynatrace have agreed to launch a joint strategic go-to-market program globally to bring an enhanced, intelligent, cross-service-line solution to customers worldwide. This will entail joint development, co-marketing and co-selling, events, and customer engagement.

"This expanded partnership with DXC reflects an aligned vision for our customers of what is critical to achieving digital transformation at scale," said Rick McConnell, CEO at Dynatrace. "The combination of DXC's deep experience running and transforming mission-critical hybrid and multicloud systems for thousands of clients worldwide with the Dynatrace platform shortens the time between cloud decisions and successful cloud deployments. This is enabled by reducing complexity, delivering precise answers from the immense amount of data coming from modern clouds, and freeing up time through continuous, intelligent automation."

DXC has been providing Zurich, a leading provider of commercial property-casualty insurance solutions and services, with advanced monitoring-as-a-service, built around the Dynatrace Software Intelligence Platform, for over five years.

"DXC's service proactively monitors our critical applications ensuring maximum reliability and resiliency," said Paul Ruskusky - Vice President, Head of IT Infrastructure & Operations for Zurich North America. "This has helped to achieve our goals of simplifying operations, freeing up time for innovation, and delivering improved customer experiences."

Today's enterprise customers need agile partners who continuously evolve to support them on their transformation journey, ensuring maximum performance and business outcomes from their existing and new IT investments. Enhancing DXC Platform X with the Dynatrace platform's full-stack, intelligent observability takes our solution to the next level, delivering increased operational efficiencies, and accelerated growth to drive greater customer impact.

About DXC Technology
DXC Technology helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates.

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Ironclad Unveils Ironclad Contract AI (CAI), a Contract Analysis Tool

Ironclad Inc | September 11, 2023

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Springbrook Releases New AI Powered Customer Support Help Desk

PR Newswire | October 31, 2023

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PR Newswire | September 29, 2023

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PR Newswire | October 31, 2023

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PR Newswire | October 17, 2023

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Read More

AI Tech

Kognitiv Launches AI-Native Kognitiv Ignite: Revolutionary Outcome-Based Customer Engagement Solution

PR Newswire | September 29, 2023

Kognitiv Corporation ("Kognitiv") delivers AI-powered loyalty and data activation solutions to enable highly effective personalization and optimization of the customer experience. Kognitiv is thrilled to add Kognitiv Ignite to its innovative, omni-channel SaaS platform. This transformative AI-native, outcome-based, one-to-one personalization software has been designed to reshape and propel brands' customer engagement strategies across owned channels. Kognitiv Ignite changes the way brands approach customer engagement across owned channels by enabling marketers to begin with the end goals in mind. Marketers can focus on what they know: their objective and their budget, and let AI define the audience, channels, products, offers, and content to achieve those goals. Kognitiv Ignite takes the guesswork out of delivering the right message to the right customer at the right time, empowering marketers to exceed their KPIs while maintaining their budget. By leveraging AI-powered automation, marketers can focus on driving strategy and innovation, while letting Kognitiv Ignite optimize their customer engagement in real time. We built Kognitiv Ignite to help marketers deliver highly curated experiences to their customers and profitable results to their business, said Anthony Wintheiser, Chief Product Officer of Kognitiv. Kognitiv Ignite's outcome-based workflow, built on the back of the Kognition AI/ML engine, empowers marketers to engage millions of customers on an individualized basis in a way that is both relevant for the customer and incremental for the business. With Kognitiv Ignite, marketers will be able to build and run campaigns that are smarter and faster, while delivering higher sales and greater value to their business. Kognitiv Ignite is powered by Kognition, Kognitiv's proprietary AI engine, that combines hundreds of AI/ML models including customer lifetime value, propensity, churn, and more, to deliver one-to-one personalization at scale. Kognition evaluates millions of attributes, predicts future customer behavior, and prescribes the perfect interaction for every customer to meet the brand's predefined business goals. An integrated feedback loop that tracks attribution and incrementality ensures that customer engagement is optimized in real time to drive relevance and maximize ROI. "At Kognitiv, we are dedicated to equipping marketers with the tools they need to drive not only customer engagement, but also substantial revenue growth," said Tim Sullivan, Chief Executive Officer at Kognitiv. "With the launch of Kognitiv Ignite, our AI-native personalization software, we're revolutionizing the way marketers approach customer engagement by letting them start with their defined goal and allowing the AI to steer them to success." Be among the first to learn more about Kognitiv Ignite, the AI co-pilot for your customer engagement strategy across owned channels. Get in touch with us or sign up to receive a personalized demo: https://www.kognitiv.com/landing-pages/ignite-demo. About Kognitiv Kognitiv inspires lifetime loyalty by helping brands build deeper relationships with their customers. Their intelligent, omnichannel SaaS platform delivers data-driven personalization across the entire customer lifecycle, enabling superior marketing effectiveness and consumer engagement. In June 2020, Kognitiv and Aimia's Loyalty Solutions business came together to become a global loyalty solutions leader. Today Kognitiv serves a broad portfolio of global brand customers and has employees in over 20 countries. With decades of loyalty solutions experience, Kognitiv has the history, the technology and the expertise to help marketing professionals stay ahead of the customer expectation curve.

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