AI Tech, General AI

Deloitte Launches AI-fueled Expansion of SuperLedger™ Solution at Oracle CloudWorld 2022

Deloitte
Deloitte today announced the launch of autonomous SuperLedger™, an AI-fueled expansion of its existing integrated cloud platform for transaction processing, financial planning and analysis (FP&A), and sub-ledger reporting. SuperLedger offers benefits similar to full ERP consolidation that establishes on secure source of the truth, but with greater speed and lower cost.

Deloitte's autonomous SuperLedger is particularly well-suited for large, complex, organizations that have executed or are undergoing an M&A growth strategy that are looking to enable insightful analysis across multiple ERPs through one comprehensive, secure and cloud SaaS-based digital tool. The solution can be tailored for specific industries, including insurance, health care, technology, media, industrial as well as companies in any sector with high-volume, low-value, non-ERP transactions.

SuperLedger integrates the latest in AI technology and machine learning models to move finance organizations closer to real-time, touchless operations. It includes several enhancements that use Oracle Autonomous Database and Deloitte's proprietary AI capabilities to deliver benefits above and beyond those found in the earlier version of Deloitte's SuperLedger, which provides an integrated cloud platform for transaction processing, FP&A, and sub-ledger reporting without the need for full ERP consolidation. These enhancements include:  
  • Kinetic Start-up — a tool that instantly scans the on-premise environment, extracts relevant data from the legacy systems, and makes it available in the cloud. This allows finance leaders to quickly see the nature of their current data and the degree of transformation that may be required.
  • Touchless processing — pre-built automations for expediting and streamlining common financial processes such as consolidation and close, procure to pay, and FP&A.
  • Self-healing and auto-correction — machine learning models that automatically correct errors in source data based on historic patterns. The models also create an exception-handling framework for instances requiring human intervention.
  • Intuitive recommendations — options for manually correcting errors based on machine analysis.
  • Sensing, detection and prediction — machine learning models that enable continuous risk-sensing and anomaly detection for high-volume, low-value financial transactions as well as predictive forecasting about the future of the business based on select variables.

"Since its introduction in 2019, Deloitte's SuperLedger has been a compelling solution for many organizations, helping them to consolidate their data and systems, streamline their finance processes to drive better reporting and analytics, and deliver better experiences for their employees. "The expanded autonomous capabilities in this new release take finance transformation up a notch. The solution can help companies to rapidly adopt a modern cloud platform and digitally evolve toward continuous, real-time operations — and in so doing, to better position themselves for growth."

Varun Dhir, principal, Deloitte Consulting LLP

Experience autonomous SuperLedger firsthand
Connect with Deloitte professionals at the Oracle CloudWorld Hub and experience the power of Deloitte's autonomous SuperLedger in person. Our professionals will feature daily theater session presentations on the solution along with personalized demos. Deloitte is pleased to be the Global Sponsor of Oracle CloudWorld in Las Vegas, Oct. 17-20, 2022. This new global conference will bring people together to share ideas, develop in-demand skills and learn about cloud infrastructure and applications.  

About Deloitte
Deloitte provides industry-leading audit, consulting, tax and advisory services to many of the world's most admired brands, including nearly 90% of the Fortune 500® and more than 7,000 private companies. Our people come together for the greater good and work across the industry sectors that drive and shape today's marketplace — delivering measurable and lasting results that help reinforce public trust in our capital markets, inspire clients to see challenges as opportunities to transform and thrive, and help lead the way toward a stronger economy and a healthier society. Deloitte is proud to be part of the largest global professional services network serving our clients in the markets that are most important to them. Building on more than 175 years of service, our network of member firms spans more than 150 countries and territories.

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General AI

New SysAid Copilot counters ineffective chatbot deployments with next-gen, generative AI-powered IT Service Management

SysAid | January 12, 2024

SysAid, a leading provider of IT and Enterprise Service Management solutions, proudly announces the commencement of an exciting new chapter with the commercial release of SysAid Copilot, designed to liberate organizations by putting AI to work, for them and their people. At the core of SysAid Copilot is the AI Chatbot for End Users delivering always-on, 24/7 service. This conversational self-service experience uses generative AI to help employees work through issues by delivering answers, utilizing the organization's data, from knowledge base articles through ticket resolution history – as well as verified external data sources, links, and documents. Combating ineffective virtual agent deployment According to Gartner, "Staffing an IT service desk is difficult and a considerable expense. Long phone queues and abandoned calls are not uncommon. Yet, many I&O leaders have experienced issues with the implementation and adoption of virtual support agents, which are aimed at alleviating some of these challenges." One of the main factors attributed to these issues is that initial deployments of chatbots were ineffective[1]. With no code zero setup required, SysAid Copilot comes with a feature set designed to counter the potential pitfalls arising from sub-optimal deployment of traditional virtual support agents. The AI Usage Dashboard clearly reflects the value provided to both admins and end users through usage of SysAid Copilot features. For example, adoption of the AI Chatbot for End Users and Assistive AI features for admins. It also offers insights into AI-contained issues, indicating the rate at which problems were automatically resolved by SysAid Copilot using the organization's data and averting the need for ticket creation. In parallel, admins maintain ultimate control over the quality of responses with the ability to monitor, edit, and fine-tune answers provided by the AI Chatbot enabled by a Monitor and Fine-Tune feature. AI Author enables the provision of consistently professional service by rephrasing replies, elaborating on answers, and breaking down information into simple steps with responses that are comprehensible and accessible for employees. This also exempts admins from the need to grapple with wording and grammar. Embedded into the channels that employees already use, SysAid Copilot facilitates quick adoption within the organization. For example, employees get service in a single click from the AI Chatbot (one-click ticket creation) or automatically via the AI Emailbot, delivering an immediate response even before an admin sees the ticket. Increasing productivity SysAid Copilot leverages cutting-edge generative AI technology, elevating admins to play a strategic role in the organization and improving IT productivity by over 20%. "The release of SysAid Copilot is a momentous milestone in our quest to lead organizations on a transformative journey toward AI-driven organizational processes and excellence," said Avi Kedmi, SysAid CEO. "Tapping into specialized data accumulated from thousands of customers and millions of users, SysAid Copilot enables employees to enjoy a fully conversational experience, freeing up admins to focus on more strategic work and become the catalyst for organizational productivity. SysAid Copilot orchestrates service management across the organization, embodying our commitment to infusing intelligence and ease into the workday, reshaping the landscape of service management. And this is only the beginning, as our dynamic roadmap promises a steady stream of groundbreaking features and capabilities ahead, ensuring the success of our customers." The General Availability of SysAid Copilot follows a 5-month design partner and beta program in which a diverse and engaged group of active customers played a pivotal role in refining and enhancing the product. The dedication and enthusiasm of the beta partners have been instrumental in shaping the product and ensuring that it is finely tuned to address the unique needs of SysAid's customer community, not only meeting but exceeding their expectations. Enhancing CSAT scores and slashing MTTR SysAid Copilot includes AI Intelligent Categorization automatically categorizing tickets submitted via the AI Chatbot for End Users and routes to the right people while making suggestions for more appropriate categories for tickets that come in through other channels, reducing human error in ticket categorizations by ~40%. In parallel, AI Case Summarization provides admins with a real-time summarization of the ticket content and employee sentiment (AI Emotion) so admins can understand the context, history, and end-user sentiment at a glance. "SysAid Copilot has helped our organization a great deal in providing support quicker. Since our department is oftentimes understaffed, wait times are higher than normal, and with SysAid Copilot we've witnessed those wait times plummeting," said Nathan Gleed, IT at the City of St George. "One of the most amazing aspects of this new technology is its continual learning, consistently improving performance and generating more accurate and sophisticated output." About SysAid SysAid is on a mission to liberate organizations by putting AI to work for them and their people. We orchestrate service management across organizations with generative AI that taps into specialized data accumulated from thousands of customers and millions of users. With zero setup requirements, our conversational AI manages employees' requests, assists with queries, and accelerates the resolution of issues. With intelligence and ease infused into the workday, productivity thrives so that employees can focus on what they're meant to do, and organizations are free to fulfill their purpose. With over 5,000 customers, SysAid partners with organizations ranging from small businesses to Fortune 500 enterprises across 140 countries. For more information, please visit www.sysaid.com

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Software

IBM to Acquire StreamSets and webMethods Platforms from Software AG

IBM | December 18, 2023

IBM (NYSE: IBM) today announced that it has entered into a definitive agreement with Software AG (FRA: SOW), a company majority owned by Silver Lake, to purchase StreamSets and webMethods, Software AG's Super iPaaS (integration platform-as-a-service) enterprise technology platforms, for €2.13 billion in cash. As organizations continue to accelerate their digital transformations, application and data integration solutions are critical elements for application modernization and effectively deploying AI across the enterprise. StreamSets and webMethods are among the technology leaders in application integration, API management, and data integration. IDC predicts the worldwide integration software market will exceed $18.0 billion in 2027 at a compound annual growth rate (CAGR) of 16.1%.1 The acquisition of StreamSets and webMethods is further evidence of IBM's deep focus and investment in AI and hybrid cloud. StreamSets will add data ingestion capabilities to watsonx, IBM's AI and data platform, while webMethods will give clients and partners additional integration and API management tools for their hybrid multi-cloud environments. The core offerings include: StreamSets - a cloud-native DataOps and data ingestion platform which allows enterprises to achieve consistent access and delivery of data across a wide spectrum of data sources and types. StreamSets also facilitates the design of smart data pipelines and the ingestion of real-time and batch data. webMethods - an integration and API management platform. The integration platform, deployed both on-prem and in the cloud, offers B2B integration, managed file transfer, and provides a modern API gateway to manage, monitor, and monetize APIs. Software AG's Super iPaaS platform is growing, profitable and has a significant recurring revenue profile. StreamSets and webMethods serve more than 1,500 clients across the globe. "Together with IBM's watsonx AI and data platform, as well as its application modernization, data fabric and IT automation products, StreamSets and webMethods will help clients unlock the full potential of their applications and data. This powerful combination helps drive innovation while preparing businesses for AI, no matter where applications or data reside," said Rob Thomas, Senior Vice President, Software and Chief Commercial Officer, IBM. "Today's news will give IBM clients and partners one of the most modern and comprehensive application and data integration platforms in the industry." The pending acquisition follows a more than 20-year relationship between IBM and Software AG, with both StreamSets and webMethods expected to drive synergy with IBM's current portfolio, including watsonx, Red Hat, the company's IT automation products, as well as IBM Consulting. Additionally, StreamSets and webMethods are expected to benefit from IBM's global scale, operating in more than 175 countries. "IBM is the ideal home for webMethods and StreamSets, the products at the heart of our Super iPaaS vision," said Sanjay Brahmawar, Chief Executive Officer of Software AG. "Combined with IBM's global scale and focus on hybrid cloud and AI, our people will have a fantastic opportunity to develop while helping enterprises everywhere get the most out of their applications and data." "We believe that there is no business more iconic or better suited than IBM to continue investing in and growing these great platforms," said Christian Lucas, Chairman of the Supervisory Board of Software AG and Managing Partner of Silver Lake. "The opportunity to bring the StreamSets and webMethods teams together with IBM to innovate in building the future of hybrid cloud and next-generation AI solutions for the enterprise is uniquely compelling. We are pleased that our investment in Software AG helped spark that vision, reflecting Silver Lake's commitment to partner with the world's best management teams and technology leaders in driving exceptional value creation for customers, employees and other stakeholders." StreamSets and webMethods will be acquired with available cash on hand. The consummation of the transaction is subject to customary closing conditions, including regulatory approvals, and is expected to be completed in the second quarter of 2024. About IBM IBM is a leading provider of global hybrid cloud and AI, and consulting expertise. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Thousands of government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM's hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM's breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and consulting deliver open and flexible options to our clients. All of this is backed by IBM's long-standing commitment to trust, transparency, responsibility, inclusivity and service. Visit www.ibm.com for more information.

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Application Development Platform

Complete MISRA C++ 2023 Support Empowers C++ Developers

Parasoft | December 13, 2023

Parasoft introduces the latest release of C/C++test 2023.2, a transformative tool in C++ development. This update enables developers with a suite of new features, enhancements, and compliance tools, reforming the software development life cycle. With Parasoft C/C++test 2023.2, users have a solution that provides assurance that their C++17 code compliant to MISRA C++ 2023. Parasoft continuously provides complete enforcement of safety and security coding standards, such as complete support for MISRA C++ 2023. C/C++test 2023.2 introduces numerous enhancements. It guarantees complete support for MISRA C++ 2023, reflecting Parasoft's commitment to ensuring compliance and safety within C++17 code. The key updates include: Complete support for MISRA C++ 2023: Delivering 179 guidelines crucial for crafting high-quality C++17 applications. Parasoft's contribution to the development of MISRA C++ 2023 solidifies its position as the fastest-reacting vendor in the market. Enhanced code quality: The update introduces an improved stubbing framework that enables stubs for template functions, fostering early testing and simplifying fault injection. Advanced analysis and reporting: With updated compliance reporting in Parasoft DTP, users can seamlessly scan code, detect violations, and integrate automated quality gates into continuous integration pull requests. Extended Compiler Support: Supporting a wide range of new compilers like IAR BX ARM, Qualcomm Hexagon, Tasking SmartCode, GNU GCC, and Clang across various platforms. "Parasoft's latest release, C/C++test 2023.2, stands as a transformative force in C++ development, solidifying its leadership by offering complete support for MISRA C++ 2023. Our additional feature enhancements make this release a testament to Parasoft's dedication to providing solutions that elevate efficiency, compliance, and code quality in the dynamic landscape of C and C++ development," said Igor Kirilenko chief product officer at Parasoft. Customers leveraging C/C++test 2023.2 experience advantages in the software development life cycle. Achieving compliance with MISRA C++ 2023 standards ensures enhanced reliability, safety, and security in C++ development, aligning with the latest benchmarks. The update introduces enhanced rule accuracy, minimizing false alarms, and refining CERT and AUTOSAR C++ checkers, leading to streamlined analysis and cleaner, more efficient codebases. With an upgraded EDG parser to version 6.5, teams encounter fewer parsing issues in modern C++, significantly reducing analysis failures. Other benefits include: Code coverage for constexpr functions: A seamless collection of metrics from constexpr code execution minimizes the risk of missing untested code in compliance processes. Expanded stubbing framework: Enhanced stubs for previously unsupported scenarios, elevating test case stability and efficiency. VS Code extension enhancements: Improved static analysis result presentation allows developers to focus on critical issues efficiently. Streamlined violation suppression: A new comment format enables suppression of unwanted violations without compromising code readability. Contact Parasoft for a briefing on the release of Parasoft C/C++test 2023.3 with complete support of MISRA C++ 2023. "MISRA", "MISRA C" and the triangle logo are registered trademarks of The MISRA Consortium Limited. ©The MISRA Consortium Limited, 2021. All rights reserved. About Parasoft Parasoft helps organizations continuously deliver high-quality software with its AI-powered software testing platform and automated test solutions. Supporting the embedded, enterprise, and IoT markets, Parasoft's proven technologies reduce the time, effort, and cost of delivering secure, reliable, and compliant software by integrating everything from deep code analysis and unit testing to web UI and API testing, plus service virtualization and complete code coverage, into the delivery pipeline. Bringing all this together, Parasoft's award-winning reporting and analytics dashboard provides a centralized view of quality, enabling organizations to deliver with confidence and succeed in today's most strategic ecosystems and development initiatives—security, safety-critical, Agile, DevOps, and continuous testing.

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Software

ON24 Unveils its Next Generation Platform, Unleashing a New Era of AI-powered Intelligent Engagement

ON24 | January 24, 2024

Today, ON24 marks the next chapter of its innovation strategy with the launch of its next generation intelligent engagement platform. With AI-powered intelligence at the core, ON24 will now enable enterprises to continuously engage audiences through hyper-personalized experiences that deliver connected insights and drive cost-efficient revenue growth. “AI will fundamentally reshape sales and marketing and reimagine the customer experience. This means that sales and marketing teams must embrace AI to innovate and adapt, or risk being left behind,” says Sharat Sharan, co-founder, President and CEO. “With the launch of the ON24 Intelligent Engagement Platform, we are excited to leverage our unique foundation of first-party data to give our industry-leading customers an AI advantage, so that they can combine best-in-class experiences, personalization and content, to capture and act on connected data and insights at scale to drive revenue growth. And, we believe AI will continue to be a key differentiation for our own business and technology strategy moving forward, powering a new era of intelligent engagement.” Built on its foundation of first-party data, the ON24 Intelligent Engagement Platform combines best-in-class digital experiences, including the company’s flagship webinar, virtual event and content marketing products, with its new AI-powered Analytics and Content Engine (ACE) to provide an integrated go-to-market solution. The platform’s comprehensive set of capabilities will help sales and marketing teams to: Scale personalized experiences: Build best-in-class, branded experiences that reach their prospects and customers at scale and are hyper-personalized for individuals. Automate continuous engagement: Interact with prospects and customers 24/7 through AI-generated content and always-on nurtures. Deliver connected insights: Track audience engagement data across interactions and analyze engagement across key audience segments. Drive revenue growth: Enable data-driven actions across go-to-market teams to generate pipeline and build lifetime customer relationships. “Today’s launch of the ON24 Intelligent Engagement Platform brings our AI innovation together with more than a decade of market leadership, product development and first-party engagement data,” said Jayesh Sahasi, EVP of Product and CTO at ON24. “We believe this will unlock even greater value for our customers, providing AI-powered intelligence that keeps getting smarter, more personalized and more effective over time." ​​About ON24 ON24 is on a mission to help businesses bring their go-to-market strategy into the AI era and drive cost-effective revenue growth. Through its leading intelligent engagement platform, ON24 enables customers to combine best-in-class experiences with personalization and content, to capture and act on connected insights at scale. ON24 provides industry-leading companies, including 3 of the 5 largest global technology companies, 3 of the 5 top global asset management firms, 3 of the 5 largest global healthcare companies and 3 of the 5 largest global industrial companies, with a valuable source of first-party data to drive sales and marketing innovation, improve efficiency and increase business results. Headquartered in San Francisco, ON24 has offices globally in North America, EMEA and APAC. For more information, visit www.ON24.com.

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