Celigo | September 07, 2023
Celigo, an integration platform as a service (iPaaS) provider for both business and IT users, has unveiled Celigo AI, a game-changing suite of embedded artificial intelligence (AI) functionalities aimed at revolutionizing enterprise integrations and automations. With a visionary approach to AI integration, Celigo seeks to empower organizations to boost end-user efficiency, ramp up productivity, and expedite the realization of value from their integrations and automation initiatives.
The innovation marks Celigo as the sole iPaaS platform to leverage AI for real-time operations, automating the detection and resolution of data and API errors. Moreover, Celigo introduces an AI-guided flow builder that brings the formidable capabilities of generative AI into the realm of business process automation, all within a single, seamless platform.
Jan Arendtsz, Celigo's Founder and CEO, emphasized,
The company's steadfast commitment to embedding AI at the core of their platform. We have been deliberate in our approach to embedding AI deeply within the Celigo platform, and we are utilizing these capabilities to provide enterprises with an integration and automation solution that reduces barriers to adoption and delivers maximum value to their business at the lowest possible cost of ownership."
(Source - Businesswire)
Celigo's suite of embedded AI functionalities offers a multifaceted solution to common integration challenges:
• AI Error Management: One of the most resource-intensive aspects of integration platforms is error resolution. Celigo's AI Error Management categorizes errors from any API and deploys auto-recovery policies to take action based on the error category. It also automatically resolves historical errors once it detects that the original error condition no longer exists. This innovative model, unique to Celigo, boasts an impressive track record, automatically resolving a staggering 95% of the 500 million integration flow errors each month. This optimization of run-time management allows Celigo customers to collectively save an average of 52,000 hours per week and eliminates the need for experienced developers to manually handle API and data errors.
• OpenAI Connector: Celigo empowers its customers to tap into the transformative potential of generative AI through prebuilt connectivity to OpenAI.This integration provides a competitive edge by infusing OpenAI into integration flows, elevating the level of intelligence in automation processes. End users can leverage this capability to extract data from multiple sources and feed it to OpenAI for training custom GPT bots, generating images, or summarizing information as a step within any workflow.
• AI Assistance: To expedite the development of new automations and bridge knowledge gaps, Celigo embeds AI guidance throughout its platform. Users can access expert help via an answerbot trained on millions of successful integrations and Celigo's extensive knowledge base. This democratizes automation development by enabling a broader user base to create new automations with the confidence of employing proven best practices.
Celigo's forward-thinking approach to AI integration positions the company as a provider of solutions that anticipate user needs and empower them with the tools to unlock the full potential of integration. The company has plans for continued AI innovation in iPaaS, with upcoming releases in the pipeline.
In Celigo's iPaaS, AI-driven integration presents challenges, such as the risk of relying too much on automation, complex implementation that could lead to delays and higher costs, the need for strong data security measures, relying on vendor support for maintenance, high initial costs, accuracy problems, and the possibility of not understanding how integration processes work.
Mitigating these drawbacks necessitates a balanced approach, combining automation with human oversight, investment in training, robust security measures, regular effectiveness assessments, and prudent management of integration solutions.
Celigo, a leading provider of AI-driven integration platforms as a service (iPaaS), specializes in streamlining integration for organizations of all sizes. Its platform serves both technical teams and line-of-business users, fostering automation company-wide and supporting scalable growth and innovation. The Celigo platform delivers comprehensive iPaaS solutions that empower organizations to automate standard and tailored business processes, enhancing agility and driving innovation across iPaaS, SaaS, e-commerce, marketplaces, cloud applications, integration, automation, business process automation, and digital transformation domains.
IntelePeer | September 15, 2023
IntelePeer, a prominent AI-driven communications automation solutions provider, introduces a new addition to its SmartFlows platform, the Call Summary Dashboard. This innovative dashboard, equipped with AI and automation tools, empowers businesses to optimize omnichannel communication workflows, monitor real-time ROI, and identify cost-saving opportunities. Existing IntelePeer customers can access the Call Summary Dashboard at no extra cost, enabling them to create advanced hyper-automation omnichannel experiences without prolonged development cycles.
Frank Fawzi, the CEO of IntelePeer, emphasized the company's dedication to addressing the needs of enterprises for high-quality automated customer interactions. He stated that AI had become a crucial element for businesses, leading to reduced labor costs and improved competitiveness. Fawzi noted that IntelePeer's most recent analytics engine and dashboard demonstrated how AI enhances the customer experience by guaranteeing consistent and precise responses to queries while eliminating call holds. He also mentioned that when the dashboard is put into action, it discloses the real-time count of fully automated customer interactions, resulting in a significant reduction in hold times and a substantial return on investment. This, in turn, saves businesses thousands through increased automation.
The Call Summary Dashboard offers precise data on contained calls automated by IntelePeer's Smart product suite. Customers can assess the savings achieved by utilizing IntelePeer's AI-powered virtual SmartAgents instead of live agents. The dashboard also facilitates the creation of "what if" scenarios based on live traffic, demonstrating additional potential savings through increased automation and self-service capabilities over a specified timeframe.
Fawzi highlighted the benefits, saying,
With rich analytics at their fingertips, businesses can enhance operational efficiencies, improve customer experience, and make data-driven decisions. Companies harnessing generative AI are gaining an edge, and as AI continues to evolve, IntelePeer remains committed to assisting customers in harnessing this technology to meet evolving consumer needs.
IntelePeer's SmartFlows leverage leading AI platforms like Azure's OpenAI for Generative AI, IBM Watson Assistant, Amazon Lex, and Google Dialog Flow for Conversational AI. Users can create communication-enabled workflows that seamlessly integrate with existing processes and develop intelligent AI voice and messaging bots based on CRM data interactions and other data sources to enhance CX. Key SmartFlows features include:
Massively scalable simultaneous call and messaging capabilities
Built-in Natural Language Processing and Generation
Automated and intelligent routing
Easy integration with CRM and other business applications
Founded in 2003 and headquartered in Dania Beach, Florida, IntelePeer is a leading software development firm specializing in AI-driven omnichannel communication solutions. Its Communications Platform as a Service (CPaaS) optimizes customer experiences, reduces costs, and streamlines operations through user-friendly, integrated software. With a robust online presence, IntelePeer continues to innovate in cloud-based communications, offering services such as cloud communications, cloud calling, cloud contact centers, and more.
Ironclad Inc | September 11, 2023
Ironclad, the foremost digital contracting platform serving modern legal teams, has launched the beta version of Ironclad Contract AI (CAI), an innovative product set to redefine contract analysis. Also known as Ironclad CAI, this groundbreaking tool empowers users to conduct intricate contract analysis within their contract database through an intuitive chat interface. It introduces AI agents capable of managing complex multistep analyses by dividing tasks into subtasks, executing them, and assessing the outcomes to guide subsequent actions. Notably, Ironclad CAI stands as the sole legal product, providing users with complete transparency into the steps taken to reach a specific conclusion.
Ironclad CEO and co-founder Jason Boehmig commented,
Ironclad Contract AI is a game-changer for contracts, while conventional legal chatbots offer raw results that necessitate further lawyer analysis, CAI can sift through a repository of contracts and perform the reasoning required to answer nearly any contract-related inquiry. It not only provides answers but also reveals the logical path it followed. Unlike most generative AI, CAI is an open book.
[Source: PR Newswire]
Ironclad CAI streamlines contract analysis for organizations, allowing users to describe the contracts they seek or pose questions without the need for filters, advanced keyword logic, or extensive training. Fully integrated with Ironclad's comprehensive analytics platform, Insights, CAI generates charts to visually represent data for relevant queries. Users can pose a wide range of questions, such as:
"Has my contract workload increased recently?"
"What contracts are set for closure this quarter by the sales team?"
"Have we ever agreed to unlimited liability?"
Cai GoGwilt, Ironclad co-founder and Chief Architect, noted,
Contract analysts can spend months on contract review, a crucial yet time-consuming task. CAI can handle routine questions, such as identifying total contract values in a specific jurisdiction, but it can also tackle challenging, creative inquiries in minutes. For instance, our team asked CAI to justify a pay raise, and it not only comprehended the question but delivered a compelling argument based on contract turnaround times, TCV metrics, number of contract terms, and more.
[Source: PR Newswire]
Todd Berman, the CTO of SMS marketing platform Attentive, emphasized the game-changing nature of Rivet's visual programming environment. He highlighted its collaborative nature and visual interface, which he believes allows for the creation of complex AI chains in significantly less time than other environments. According to him, Rivet sets a new standard for prompt tools.
Ironclad also unveiled Rivet, an open-source visual programming environment designed for creating generative AI products. Rivet accelerates product development and offers step-by-step visibility into Ironclad CAI's process and analysis. Developers can collaborate on complex logic chains, test and iterate on products, and observe real-time execution, all within a remote environment. Rivet has garnered praise from early users and is now available to the public.
In addition to Ironclad CAI and Rivet, Ironclad announced several AI enhancements, updates, and upcoming releases aimed at streamlining contract uploads and data extraction:
- Import contracts via email: Contracts forwarded to a designated email address are automatically tagged, indexed, and stored in the repository using Ironclad's AI-powered Smart Import.
- Extract data from legacy contracts: Users can tag and extract metadata from previously uploaded contracts without Smart Import.
- Identify metadata discrepancies: Ironclad AI detects discrepancies between metadata and contract text, eliminating the need for manual tracking and comparison.
Ironclad places a strong emphasis on responsible AI use with a security framework that focuses on data governance, advanced user access management, and data encryption to protect privacy and security.
Ironclad is the premier contract lifecycle management platform for forward-thinking companies, facilitating billions of contracts annually. Notable innovators like L'Oréal, Salesforce, OpenAI, and others rely on Ironclad to streamline contract collaboration, accelerate contract processes while ensuring compliance, and transform contracts into vital sources of operational intelligence. It accommodates diverse contract workflows, from sales agreements and HR contracts to complex NDAs. In April, Ironclad earned a place on Forbes AI 50 2023 and was recognized as a Top Company to Bet Your Career On by Business Insider in 2023.
Planview | September 13, 2023
Planview, a leader in portfolio and value stream management, unveiled Planview Copilot, an advanced generative AI assistant, at its annual flagship customer event, Planview Accelerate. This innovative AI tool leverages comprehensive data sets to provide operational insights across portfolio management, value stream management, and agile planning and delivery, offering a conversational interface for data-driven strategic decision-making.
Razat Gaurav, CEO of Planview, expressed his views on the potential of digital transformation initiatives. He emphasized that as organizations undertake an increasing number of these initiatives and utilize a wide range of tools to implement them, there is a significant opportunity to rethink how intelligent decisions can be made to expedite business results. He introduced Planview Copilot, which harnesses all pertinent data across project and product initiatives and delivers insights, decision support, and actions through a straightforward, conversational interface. He further highlighted this as a crucial progression in their journey from being a system of record to evolving into a system of insights for digital transformations.
Planview Copilot gains access to a vast ecosystem of operational data, including exclusive strategy-to-delivery data, broader data from team tools, and an organization's historical initiative data. By integrating these data sources with Planview’s Flow Methodology and Agile Principles, Planview Copilot offers guidance and solutions throughout the strategy-to-execution journey.
Richard Sonnenblick, Chief Data Scientist at Planview, stated that the future of connected work is built on a profound and insightful comprehension of how their customers deliver services, launch products, and successfully implement their strategies. He emphasized that this understanding is rooted in customer data. He explained that they utilize AI and machine learning techniques to analyze each customer's current and historical operational data in order to predict task completion, provide early warnings about tasks that may need course correction, and identify discrepancies between strategic objectives and ongoing activities. Also, he further added that through Planview Copilot, generative AI serves as the cherry on top, providing a user-friendly, conversational access point to these advanced AI and ML insights.
Planview Copilot simplifies complex data insights using natural language processing, making them accessible to individuals and teams. It serves as an early warning system, alerting organizations to potential issues before they become costly or risky. This AI assistant is designed to empower executive leaders, portfolio managers, and teams by providing clear insights and recommendations.
Dr. Mik Kersten, Planview CTO and Founder of The Flow Framework, emphasized,
The launch of Planview Copilot marks the start of a step-function improvement in turning established organizations into digital innovators.
[Source: Business Wire]
This announcement follows Planview’s recent launch of Digital Products Insights, a convergence of portfolio management, agile planning, and value stream management powered by AI sentiment analysis.
Planview Copilot is set to be available in Q4 2023, will reinforce Planview's commitment to proactive, data-driven decision-making for connected work.
Planview, a software development company based in Austin, Texas, is on a mission to shape the future of connected work. The company is dedicated to helping organizations accelerate the achievement of their most important goals. Its platform, which underpins business and digital transformations for over 4,500 customers globally, including 59 Fortune 100 companies, is designed to accelerate the achievement of goals.