Tanla | June 13, 2022
Tanla, a leading global CPaaS provider, and Kore.ai, the world's leading enterprise conversational AI software platform and solutions company, today announced an exclusive partnership in five countries – India, United Arab Emirates, Indonesia, Vietnam, and Philippines. This partnership is a momentous step forward in offering enterprises and brands the ability to upraise the digital experiences of their key stakeholders: customers, partners, and employees through best-in-class conversational artificial intelligence (AI) based Natural Language Processing (NLP) system. For the users, this effectively translates into digital interactions truly becoming intuitive and meaningful.
Recognized as a Leader in Gartner's Enterprise Conversational AI Platforms Magic Quadrant 2022, Kore.ai offers an enterprise-grade, end-to-end, no-code conversational AI platform and AI-first solutions that serve as a secure foundation for enterprises to design, build, test, host, deploy and manage virtual assistants, process assistants and conversational digital applications for optimized customer, employee and agent experiences across voice and digital channels. The Kore.ai Experience Optimization Platform (XO) supports on-prem and cloud deployments for more than 35 channels in 100 languages. Kore.ai also brings with it an experienced and dedicated team to jointly accelerate product development and go-to-market (GTM) with Tanla in India and other focus geographies.
Tanla is an industry leader in CPaaS, serving marquee clients across all major industries and transforming the way the world collaborates and communicates through innovative CPaaS solutions. It touches over a billion lives with its purpose "EC*2" i.e., "shaping the world of trusted digital experiences to empower consumers and enable companies." Tanla's Wisely platform is an embodiment of a step towards this purpose. Co-developed with Microsoft, Wisely is the world's first blockchain-powered cloud-based platform that connects enterprises and suppliers through a secure 'express route', ensuring complete transparency and a single source of truth that results in immutable audit trails and zero dispute settlements. Gartner has recognized Tanla in the 2021 CPaaS Competitive landscape based on a combination of prominence and the unique features of Wisely.
The conversational AI market is growing at a rate of approximately 21% CAGR (source: Market Digits) while the Indian market itself is expected to grow at a rate of 25% CAGR (source: Gartner, Expert Interview). This outlook presents a huge growth opportunity in the conversational space.
Tanla's rich communication portfolio and a strong customer base coupled with Kore.ai's conversational AI capabilities and large development organization will position the duo as a leader, enabling enterprises to deliver advanced, highly intelligent, and personalized experiences to their customers across their brand's digital touchpoints.
"Enterprises are looking for technologies that help them create extraordinary customer and employee experiences, which positively impact business outcomes. Through this partnership, Tanla and Kore.ai will jointly offer a first-of-its-kind customer engagement platform offering conversation-first experiences that can automate and optimize voice and chat interactions across multiple channels, languages, and regions, while retaining the human touch all through. We are thrilled to work with a partner like Tanla that will help us advance our vision of creating extraordinary customer, employee, and agent experiences."
Raj Koneru, Founder and CEO of Kore.ai
Today's enterprises require a conversational AI provider, a channel delivery partner, a marketing partner to promote the intelligent virtual assistant, and a separate implementation partner to be able to set up effective conversational bot support. However, with the coming together of Tanla and Kore.ai, enterprises will be able to leverage their end-to-end capabilities and consultative support without having to go through multiple stops and partners. Some notable advantages of this also include access to a no-code virtual assistant development platform, an implementation team, omnichannel communication, campaign management for marketing, advanced analytics, and much more to support enterprises with unparalleled end-to-end ownership and quality assurance.
"The Tanla – Kore.ai business partnership is a key milestone in our pursuit to provide best-in-class next-gen solutions to our enterprise customers. This partnership will provide cutting-edge AI solutions on Wisely Platform to help clients realize the value of truly omnichannel digital customer experiences," said Uday Reddy, Founder Chairman and CEO, Tanla Platforms Limited.
Tanla and Kore.ai are confident that this collaboration will usher in a new era of automated and seamless digital communication that will elevate customer experience to new heights while helping enterprises build a better relationship with their customers.
Kore.ai is a global leader in the conversational AI-first platform and solutions helping enterprises automate business interactions to deliver extraordinary experiences for their customers, employees, and contact center agents. More than 200 Fortune 2000 companies trust Kore.ai's experience optimization (XO) platform and technology to automate their business interactions for over 100 million users worldwide to achieve extraordinary outcomes. Kore.ai has been recognized as a leader and an innovator by top analysts and ensures the success of its customers through a growing team headquartered in Orlando with offices in India, the UK, Japan, South Korea, and Europe.
Tanla Platforms Limited transforms the way the world collaborates and communicates through innovative CPaaS solutions. Founded in 1999, it was the first company to develop and deploy A2P SMSC in India. Today, as one of the world's largest CPaaS players, it processes more than 800 billion interactions annually and about 63% of India's A2P SMS traffic is processed through Trubloq, making it the world's largest Blockchain use case. Wisely, our patented enterprise-grade platform offers private, secure, and trusted experiences for enterprises and mobile carriers. Tanla Platforms Limited is headquartered in Hyderabad. Tanla is listed on two national exchanges, the NSE and BSE (NSE: TANLA; BSE:532790) and included in prestigious indices such as the Nifty 500, BSE 500, Nifty Digital Index, Nifty Alpha FTSE Russell and MSCI.
CallMiner | June 28, 2022
CallMiner, the leading provider of conversation intelligence to drive business improvement, announced today that it has been named the Best Overall AI-based Analytics Company in the 5th annual AI Breakthrough Awards.
CallMiner was recognized for its ability to help organizations analyze customer interactions as scale, such as the voice or text-based conversations that happen in an organization’s customer service center, to uncover insights and take action. These insights help companies improve customer experience, strengthen brand loyalty, increase operational efficiency, influence sales outcomes and more, ultimately driving business transformation and growth.
Powered by machine learning algorithms and artificial intelligence (AI), the CallMiner platform can organize and bring value out of structured and unstructured data, including contact center conversations, chats, emails, social media, surveys and other customer interactions. Because understanding emotion within these conversations is increasingly important, CallMiner’s AI technology takes sentiment analysis one step further than the competition, identifying emotions within a conversation, such as surfacing moments when customers are stressed, angry or elated by marrying words and acoustic measures to form a complete picture of customer emotions in an interaction.
“Organizations hold a massive amount of untapped data, particularly within their customer service and contact centers, which leaves meaningful insights on the table. “Yet, it’s impossible to uncover these insights with human power alone. Technology, like CallMiner’s AI-powered conversation intelligence platform, can deliver the right insights at the right time to both customers and internal stakeholders, enabling organizations to truly be customer-centric. Being recognized as the Best Overall AI-based Analytics Company by the AI Breakthrough Awards is further proof of CallMiner’s industry-leading AI capabilities and our ability to drive value for our customers.”
Rick Britt, VP of AI at CallMiner
The AI Breakthrough Awards recognize innovation across a range of AI and machine learning-related categories, including AI platforms, deep learning, business intelligence, natural language processing and industry-specific AI applications. Market intelligence analysts from AI Breakthrough evaluated nearly 3,000 nominations from around the world, reviewing, scoring and analyzing each entry to name the top performers.
CallMiner is the global leader in conversation intelligence to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before.
Inspur Information | August 03, 2022
Inspur Information, a leading IT infrastructure solutions provider, is combining AIStation, its unified management and scheduling AI computing resource platform, with NVIDIA AI Enterprise, a cloud-native suite of AI and data analytics software, to provide enterprise users with a convenient and efficient platform for utilizing AI computing resources. This includes professional development, advanced deployment tools, and state-of-the-art components. The combined platform allows enterprises to quickly implement the industry's most advanced AI capabilities and rapidly deploy AI applications to drive intelligent business innovation.
There have been multiple attempts to build AI resource stacks for improving AI innovation and implementation. However, implementing AI technologies is a very challenging task. Enterprises not only need to meet requirements for computing power, but also maximize their computing resource utilization, quickly build and manage AI deployment environments, and efficiently introduce AI capabilities. It requires an AI platform that supports agile development and necessitates easy management and deployment to quickly implement AI applications and accelerate their performance.
Inspur Information's AIStation is an end-to-end platform that provides one-stop support for AI development and deployment. With powerful resource scheduling and management capabilities, it accelerates the development and deployment of AI technologies. NVIDIA AI Enterprise is an optimized end-to-end, cloud-native AI and data analytics software suite. It supports the processes from environment construction, data processing, training, and inference to allow for faster development and implementation of AI technologies.
AIStation's superior scheduling, management and monitoring capabilities are able to fully unleash NVIDIA AI Enterprise's excellent AI development and deployment capabilities. The combined solution expertly handles data storage, computing power and task scheduling, cluster operation and maintenance, and provides enterprises with an agile and easy-to-use AI platform that can fully utilize their AI computing resources. It also enhances the development and deployment of AI-related tools and components. Resulting AI development and deployment is markedly sped up, making AI transformation more efficient, and improving the business value of AI. Detailed benefits of the combined Inspur Information and NVIDIA AI Enterprise solution include:
Maximizing computing resources The solution makes it easier for enterprise customers to use and manage hardware infrastructure including NVIDIA GPUs, and supports Multi-Instance GPU features in the NVIDIA Ampere architecture, enabling users to centrally allocate and monitor computing resources and efficiently allocate those computing resources in large-scale computing power clusters.
Acquiring AI capabilities quickly The cloud-native environment management mechanism based on Docker containers gives users an effort-free experience for building cloud-native development environments. Thanks to the powerful scheduling and management capabilities of Inspur Information's AIStation and the professional frameworks, models, applications and development tools of NVIDIA AI Enterprise, users can build AI environments and run AI tasks with ease to achieve fast delivery and quickly introduce advanced AI capabilities.
Managing AI infrastructure with ease The multi-tenant management policy allows cluster administrators to focus on managing hardware infrastructure and controlling user quotas. Users can manage AI services and perform AI production within quota limits, and developers can quickly obtain AI compute resources without needing to be audited by administrators often. In addition, administrators can monitor key services and performance of the platform in real-time, and improve system availability by leveraging the fault-tolerant mechanisms and high-availability architecture.
Today, AI technologies are changing various industries such as finance, transportation, medical care, education, and scientific research. By introducing AI technologies and applications, enterprises can boost their business capabilities and create greater value. Inspur Information is working closely with NVIDIA to promote the construction of intelligent computing infrastructure and develop AI capability stacks to further accelerate enterprises' AI strategies and AI transformation.
Inspur Information and NVIDIA have a longstanding collaboration, with Inspur AI servers supporting the full lineup of NVIDIA GPUs, including the NVIDIA A100, A30, A10, and A2. Inspur AI servers were among the first in the industry to fully support NVIDIA Ampere architecture-based GPUs and the company has obtained NVIDIA-Certified System status for its AI servers.
About Inspur Information
Inspur Information is a leading provider of data center infrastructure, cloud computing, and AI solutions. It is the world’s 2nd largest server manufacturer. Through engineering and innovation, Inspur Information delivers cutting-edge computing hardware design and extensive product offerings to address important technology sectors such as open computing, cloud data center, AI, and deep learning. Performance-optimized and purpose-built, our world-class solutions empower customers to tackle specific workloads and real-world challenges.
eFraud | June 22, 2022
eFraud Services, the leading provider of financial fraud detection software, today announced the launch of its flagship product eFraud Converter. eFraud Converter is an AI-driven, SaaS-based solution solving the problem of the time-consuming and labor-intensive process of analyzing bank statements.
eFraud Converter uses state-of-the-art AI technology to convert pdf images of bank statements into Excel without manual intervention. Once the conversion is complete, users review and correct suspected errors. This is a crucial step because investigators must attest to the accuracy of their reports when testifying in court.
eFraud Converter solves the problem for government agencies and businesses that still rely on paper bank statements to uncover fraudulent activity. These include Law Enforcement, Federal, State and Local Governments, Forensic Accountants, Valuation Specialists and Attorneys.
Currently, detectives and analysts manually type bank statements into Excel, draining valuable time that should be spent conducting investigations. As an alternative, agencies use software that relies on templates or gridding, manual processes that are labor-intensive. eFraud Converter replaces these processes with Artificial Intelligence.
"We reduce the time it takes to analyze bank statements from weeks and months to minutes and hours. With our 'Pay for What You Use' pricing model, any entity can afford to use our application. Since it is browser-based, there is no limit to the number of users who can work concurrently."
Barbara Steinberg, CEO
Barbara Steinberg, CEO, and Robert Hayum, COO, founded eFraud Services Inc. in January 2020. eFraud Services aims to be the provider of choice for any size entity that needs to analyze bank statements quickly, accurately and affordably. eFraud Services is a U.S. company providing fraud detection software to government agencies, law enforcement, forensic accountants and attorneys to help them close more cases in less time with increased efficiency. With feedback from our existing customers, we are developing new applications using Artificial Intelligence to reduce the time it takes to analyze fraud cases by up to 90%.