AI Applications
Celigo | September 07, 2023
Celigo, an integration platform as a service (iPaaS) provider for both business and IT users, has unveiled Celigo AI, a game-changing suite of embedded artificial intelligence (AI) functionalities aimed at revolutionizing enterprise integrations and automations. With a visionary approach to AI integration, Celigo seeks to empower organizations to boost end-user efficiency, ramp up productivity, and expedite the realization of value from their integrations and automation initiatives.
The innovation marks Celigo as the sole iPaaS platform to leverage AI for real-time operations, automating the detection and resolution of data and API errors. Moreover, Celigo introduces an AI-guided flow builder that brings the formidable capabilities of generative AI into the realm of business process automation, all within a single, seamless platform.
Jan Arendtsz, Celigo's Founder and CEO, emphasized,
The company's steadfast commitment to embedding AI at the core of their platform. We have been deliberate in our approach to embedding AI deeply within the Celigo platform, and we are utilizing these capabilities to provide enterprises with an integration and automation solution that reduces barriers to adoption and delivers maximum value to their business at the lowest possible cost of ownership."
(Source - Businesswire)
Celigo's suite of embedded AI functionalities offers a multifaceted solution to common integration challenges:
• AI Error Management: One of the most resource-intensive aspects of integration platforms is error resolution. Celigo's AI Error Management categorizes errors from any API and deploys auto-recovery policies to take action based on the error category. It also automatically resolves historical errors once it detects that the original error condition no longer exists. This innovative model, unique to Celigo, boasts an impressive track record, automatically resolving a staggering 95% of the 500 million integration flow errors each month. This optimization of run-time management allows Celigo customers to collectively save an average of 52,000 hours per week and eliminates the need for experienced developers to manually handle API and data errors.
• OpenAI Connector: Celigo empowers its customers to tap into the transformative potential of generative AI through prebuilt connectivity to OpenAI.This integration provides a competitive edge by infusing OpenAI into integration flows, elevating the level of intelligence in automation processes. End users can leverage this capability to extract data from multiple sources and feed it to OpenAI for training custom GPT bots, generating images, or summarizing information as a step within any workflow.
• AI Assistance: To expedite the development of new automations and bridge knowledge gaps, Celigo embeds AI guidance throughout its platform. Users can access expert help via an answerbot trained on millions of successful integrations and Celigo's extensive knowledge base. This democratizes automation development by enabling a broader user base to create new automations with the confidence of employing proven best practices.
Celigo's forward-thinking approach to AI integration positions the company as a provider of solutions that anticipate user needs and empower them with the tools to unlock the full potential of integration. The company has plans for continued AI innovation in iPaaS, with upcoming releases in the pipeline.
In Celigo's iPaaS, AI-driven integration presents challenges, such as the risk of relying too much on automation, complex implementation that could lead to delays and higher costs, the need for strong data security measures, relying on vendor support for maintenance, high initial costs, accuracy problems, and the possibility of not understanding how integration processes work.
Mitigating these drawbacks necessitates a balanced approach, combining automation with human oversight, investment in training, robust security measures, regular effectiveness assessments, and prudent management of integration solutions.
About Celigo
Celigo, a leading provider of AI-driven integration platforms as a service (iPaaS), specializes in streamlining integration for organizations of all sizes. Its platform serves both technical teams and line-of-business users, fostering automation company-wide and supporting scalable growth and innovation. The Celigo platform delivers comprehensive iPaaS solutions that empower organizations to automate standard and tailored business processes, enhancing agility and driving innovation across iPaaS, SaaS, e-commerce, marketplaces, cloud applications, integration, automation, business process automation, and digital transformation domains.
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AI Applications
IntelePeer | September 15, 2023
IntelePeer, a prominent AI-driven communications automation solutions provider, introduces a new addition to its SmartFlows platform, the Call Summary Dashboard. This innovative dashboard, equipped with AI and automation tools, empowers businesses to optimize omnichannel communication workflows, monitor real-time ROI, and identify cost-saving opportunities. Existing IntelePeer customers can access the Call Summary Dashboard at no extra cost, enabling them to create advanced hyper-automation omnichannel experiences without prolonged development cycles.
Frank Fawzi, the CEO of IntelePeer, emphasized the company's dedication to addressing the needs of enterprises for high-quality automated customer interactions. He stated that AI had become a crucial element for businesses, leading to reduced labor costs and improved competitiveness. Fawzi noted that IntelePeer's most recent analytics engine and dashboard demonstrated how AI enhances the customer experience by guaranteeing consistent and precise responses to queries while eliminating call holds. He also mentioned that when the dashboard is put into action, it discloses the real-time count of fully automated customer interactions, resulting in a significant reduction in hold times and a substantial return on investment. This, in turn, saves businesses thousands through increased automation.
The Call Summary Dashboard offers precise data on contained calls automated by IntelePeer's Smart product suite. Customers can assess the savings achieved by utilizing IntelePeer's AI-powered virtual SmartAgents instead of live agents. The dashboard also facilitates the creation of "what if" scenarios based on live traffic, demonstrating additional potential savings through increased automation and self-service capabilities over a specified timeframe.
Fawzi highlighted the benefits, saying,
With rich analytics at their fingertips, businesses can enhance operational efficiencies, improve customer experience, and make data-driven decisions. Companies harnessing generative AI are gaining an edge, and as AI continues to evolve, IntelePeer remains committed to assisting customers in harnessing this technology to meet evolving consumer needs.
[Source: Businesswire]
IntelePeer's SmartFlows leverage leading AI platforms like Azure's OpenAI for Generative AI, IBM Watson Assistant, Amazon Lex, and Google Dialog Flow for Conversational AI. Users can create communication-enabled workflows that seamlessly integrate with existing processes and develop intelligent AI voice and messaging bots based on CRM data interactions and other data sources to enhance CX. Key SmartFlows features include:
Massively scalable simultaneous call and messaging capabilities
Built-in Natural Language Processing and Generation
Automated and intelligent routing
Easy integration with CRM and other business applications
Audio library
Pre-built templates
About IntelePeer
Founded in 2003 and headquartered in Dania Beach, Florida, IntelePeer is a leading software development firm specializing in AI-driven omnichannel communication solutions. Its Communications Platform as a Service (CPaaS) optimizes customer experiences, reduces costs, and streamlines operations through user-friendly, integrated software. With a robust online presence, IntelePeer continues to innovate in cloud-based communications, offering services such as cloud communications, cloud calling, cloud contact centers, and more.
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AI Tech
Double | September 18, 2023
Double, the versatile remote assistant service designed to cater to the needs of executives, has recently introduced Mingo. Mingo, an AI-powered delegation companion, is tailored for the hectic schedules of executives and their remote assistants. Leveraging cutting-edge AI technology, Mingo ensures that crucial tasks are recorded, distills essential details from requests, and offers suggestions for the next steps to be taken by the assistant. With Mingo in their toolkit, executives utilizing Double can allocate their focus and energy to critical bottom-line responsibilities, knowing that their assistants possess all the requisite information to execute delegated tasks with precision.
Mingo's debut comes at a moment when a staggering three out of four executives grapple with heavy workloads and an acute shortage of time to tackle top hurdles in their professional duties. While productivity applications and recently launched AI assistant services are available, they often fall short of providing the personalized attention, contextual understanding, and nuanced support that executives typically receive from human assistants. Double aims to bridge this gap with its AI-enabled executive assistant approach, empowering executives to enhance their productivity and significantly impact their work hours.
Even the most skilled executive assistants, along with well-intentioned executives, occasionally contend with vague task parameters, resulting in multiple follow-up discussions that impede efficient execution. Recognizing this common challenge, Double developed Mingo to streamline communication and maximize productivity. Mingo's intuitive, always-online AI technology operates in real-time to gather task details, facilitating seamless hand-offs to executive assistants. The platform proactively prompts executives with clarifying follow-up questions, enabling them to anticipate needs in advance and safeguard their precious time by reducing unnecessary back-and-forth exchanges.
Beyond its benefits for executives, Mingo also elevates productivity for their assistants. Once an executive submits a request through the Double app, Mingo proactively generates suggested next steps and recommendations, bolstering the efficiency of executive assistants across all tasks. Mingo achieves this feat by drawing from a comprehensive knowledge base encompassing best practices and how-tos related to various executive assistant tasks, amassed from decades of combined expertise in productivity and delegation. Mingo can even expedite an executive assistant's work by offering research assistance, writing support, and insights on harnessing AI more effectively in their tasks.
Double's innovative solutions empower executives and their assistants to achieve more without compromising their work-life balance or risking burnout. The company has recently expanded its offerings to cater to entire leadership teams through its Double for Teams program. Double remains dedicated to delivering new products and services that prioritize human-centric support, further cementing its commitment to revolutionizing the future of work.
About Double
Double, based in Brooklyn, NY, is a flexible remote assistant service designed to address the evolving demands of the contemporary work landscape. Committed to its mission of reclaiming valuable time for clients, the company combines the power of human support, cutting-edge technology, and efficient delegation strategies to streamline daily tasks. With a growing clientele comprising nearly a thousand customers spanning the United States and France, it caters to businesses of all sizes. To date, Double's dedicated team of executive assistants has successfully reclaimed over 250,000 hours for busy executives, marking the company as a driving force in reshaping modern work dynamics.
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AI Applications
Planview | September 13, 2023
Planview, a leader in portfolio and value stream management, unveiled Planview Copilot, an advanced generative AI assistant, at its annual flagship customer event, Planview Accelerate. This innovative AI tool leverages comprehensive data sets to provide operational insights across portfolio management, value stream management, and agile planning and delivery, offering a conversational interface for data-driven strategic decision-making.
Razat Gaurav, CEO of Planview, expressed his views on the potential of digital transformation initiatives. He emphasized that as organizations undertake an increasing number of these initiatives and utilize a wide range of tools to implement them, there is a significant opportunity to rethink how intelligent decisions can be made to expedite business results. He introduced Planview Copilot, which harnesses all pertinent data across project and product initiatives and delivers insights, decision support, and actions through a straightforward, conversational interface. He further highlighted this as a crucial progression in their journey from being a system of record to evolving into a system of insights for digital transformations.
Planview Copilot gains access to a vast ecosystem of operational data, including exclusive strategy-to-delivery data, broader data from team tools, and an organization's historical initiative data. By integrating these data sources with Planview’s Flow Methodology and Agile Principles, Planview Copilot offers guidance and solutions throughout the strategy-to-execution journey.
Richard Sonnenblick, Chief Data Scientist at Planview, stated that the future of connected work is built on a profound and insightful comprehension of how their customers deliver services, launch products, and successfully implement their strategies. He emphasized that this understanding is rooted in customer data. He explained that they utilize AI and machine learning techniques to analyze each customer's current and historical operational data in order to predict task completion, provide early warnings about tasks that may need course correction, and identify discrepancies between strategic objectives and ongoing activities. Also, he further added that through Planview Copilot, generative AI serves as the cherry on top, providing a user-friendly, conversational access point to these advanced AI and ML insights.
Planview Copilot simplifies complex data insights using natural language processing, making them accessible to individuals and teams. It serves as an early warning system, alerting organizations to potential issues before they become costly or risky. This AI assistant is designed to empower executive leaders, portfolio managers, and teams by providing clear insights and recommendations.
Dr. Mik Kersten, Planview CTO and Founder of The Flow Framework, emphasized,
The launch of Planview Copilot marks the start of a step-function improvement in turning established organizations into digital innovators.
[Source: Business Wire]
This announcement follows Planview’s recent launch of Digital Products Insights, a convergence of portfolio management, agile planning, and value stream management powered by AI sentiment analysis.
Planview Copilot is set to be available in Q4 2023, will reinforce Planview's commitment to proactive, data-driven decision-making for connected work.
About Planview
Planview, a software development company based in Austin, Texas, is on a mission to shape the future of connected work. The company is dedicated to helping organizations accelerate the achievement of their most important goals. Its platform, which underpins business and digital transformations for over 4,500 customers globally, including 59 Fortune 100 companies, is designed to accelerate the achievement of goals.
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