AI Tech, Software, Future Tech

Amelia Leads Again in Everest Group's Assessment of Conversational AI Vendors

Amelia, the leading Enterprise Conversational AI software company, today announced that Amelia has been recognized as a Leader in Conversational AI in Everest Group's recent report, Conversational AI – Technology Vendor Landscape with Products PEAK Matrix® Assessment 2022. This marks the second consecutive year that Amelia has been recognized by Everest Group for its leadership in the Conversational AI market.

For this PEAK Matrix® assessment, Everest Group evaluated the Vision & Capability and Market Impact of 26 global Conversational AI technology vendors, and then classified each company into one of three categories: Leaders, Major Contenders and Aspirants. Of the 26 vendors assessed, Amelia is named the Leader and placed in the highest overall position in Everest Group's PEAK Matrix®.

In the report, Amelia is the only vendor to be listed amongst the top technology vendors for all major business functions, and leads in all major industries – including banking, telecom, healthcare and insurance. Everest Group also highlights Amelia's considerable experience working with global clients from across all industries as a notable strength.

Amelia's omnichannel capabilities, sentiment analysis, agent-assist and built-in Orchestration Services are also all recognized as key advantages of the company's Conversational AI platform. "Buyers have also highlighted the cognitive capabilities of the platform, its partnership ecosystem, and the Amelia team's transparency as strength areas of the vendor," the report states.

"There is no denying the critical role that Conversational AI continues to play for successful businesses, as evidenced by the exponential increase in adoption that we're observing across industries. As pioneers of this competitive landscape, one which we have pursued for more than two decades, we are honored and proud that for two years running, Everest Group has recognized Amelia as the clear Leader in Conversational AI."

Chetan Dube, CEO of Amelia

About Amelia
Amelia is a leading Enterprise Conversational AI software company with a long history of innovation in automation and Conversational AI. We create fulfilling human experiences through groundbreaking AI solutions, as we enable conversational experiences, streamline IT operations, and automate processes. In 2014, we launched Amelia, the Most Human AI™; then in 2018, we introduced true end-to-end, enterprise-wide automation allowing enterprises to quickly optimize back-end operations. Amelia is consistently recognized by third-party analyst firms as a market leader. Headquartered in New York City with offices in 15 countries, Amelia's roster of client success stories speaks for itself: Our technology impacts more than 200 of the world's leading brands, including global leaders in banking, insurance, telecommunications, and other industries. See how Amelia is powering the Future of Work at


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AI Tech

unitQ Launches unitQ GPT -- First Generative AI Engine for Measuring the Quality of Products, Services and Experiences

PR Newswire | September 27, 2023

unitQ, the leader in Quality Automation, today introduced unitQ GPT, a generative AI engine for measuring the quality of your products, services and experiences. unitQ GPT harnesses unitQ's proprietary AI models to extract meaning from support tickets, surveys, app reviews, social media posts and product engagement data to connect the dots between what users say and do. unitQ is empowering its customers to ask even more complex questions and get clear, immediate answers from hundreds of millions of pieces of granularly categorized user insights that they can trust to make critical business decisions. With unitQ GPT, companies can learn directly from what users are sharing, across any feedback source in any language, inclusive of engagement data and user metadata like device type and payment tier — all in real-time. To use unitQ GPT, just ask a question and get an answer: For unitQ customers struggling with prioritizing tasks based on impact, unitQ GPT can answer questions including the following: "How can I improve iOS user retention?" "How should I prioritize my bug backlog based on revenue impact?" "How can I reduce support tickets?" For unitQ customers interested in identifying end user pain points, unitQ GPT can answer questions including the following: "Did I introduce any new issues in my newest release?" "What are the top feature requests related to search?" "What are five quotes from users talking about their favorite features?" Category leading companies like Bumble, a values-driven business that enables people to build healthy and equitable relationships through Kind Connections™, are delivering incredible experiences to their members by paying attention to what they like, dislike, and want more of with unitQ's AI-powered user insights. "At Bumble, my team is focused on delivering the best possible customer experience to our members everyday. unitQ GPT will help us turn insights to action, so that we can have a larger impact on the business and better serve our members across the globe," said Cathleen Doorenbosch, VP of Customer Care, Bumble. "With unitQ GPT, we'll be able to identify trending support issues, spot new bugs, and see what's driving the sentiment of new product releases with an easy to use, conversational interface that queries member feedback in real time. This will transform the way we work across the company, from support to product to engineering." unitQ GPT is democratizing access to AI user insights, allowing companies like DailyPay, the industry leader in on-demand pay, to deliver even higher quality experiences to their members. This means fewer bugs, better user interfaces, less support issues, and delivering on the product features members are asking for most. At DailyPay, we are constantly innovating our product and identifying new ways to improve the experience for our valued users, said Darlene Miranda, VP and General Manager, Enterprise Product, DailyPay. unitQ GPT speaks to that mission with its accuracy, transparency, and ability to speed up the team's natural workflows. It feels like having an extended member of our team that can answer the most pressing questions to make every user's experience 10x better. unitQ GPT is purpose-built to empower organizations to drive growth with AI user insights and is: Easy to use: unitQ GPT leverages user feedback and engagement data from 60+ sources to answer critical business questions and provide supporting visualizations. With all teams leveraging the same user insights, going from hypothesis to resolution has never been faster. Opinionated and actionable: Because unitQ GPT leverages our cleansed, translated and granularly categorized data, it deeply understands your business like a tenured employee. It can prioritize initiatives and suggest product improvements to optimize KPIs. Built for transparency and security: unitQ supports its conclusions with citations, allowing you to verify insights in a single click. Trust extends deep into unitQ GPT's architecture, with enterprise-ready security and automatic redaction of all personally identifiable information. "Our customers today rely on unitQ to distill insights from hundreds of millions of pieces of user feedback everyday. Our insights are informing roadmaps at Fortune 500 companies and have caught bugs and product quality issues impacting millions of users," said Christian Wiklund, CEO and Co-Founder of unitQ. "unitQ GPT is the next milestone in our product evolution. With unitQ GPT, our customers can access powerful, game changing information about their business and product by simply asking a question and getting an answer in seconds." Early access to unitQ GPT beta is available today for unitQ customers. To learn more about unitQ GPT read the blog post or join the waitlist. About unitQ As the leading Quality Automation platform, unitQ empowers companies with AI-powered, actionable insights from user feedback to help them craft high-quality products, services and experiences. unitQ centralizes feedback from all sources and automatically groups it into thousands of granular categories to help organizations discover what matters most to users — all in real time. Category-leading companies like Spotify, Bumble, Pinterest, Udemy and HelloFresh rely on unitQ to drive growth, reduce churn and build brand loyalty. With unitQ customer feedback software, you can discover quality issues at the same time as your users. Know what product launches, releases or evergreen features are causing the most bugs or support tickets. Drill into the root causes of these issues by source, platform, device, customer segment and more.

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General AI Launches Denali, an Open, AI-Powered DevSecOps Platform Release Designed to Accelerate Enterprise Software Delivery at Scale

Business Wire | October 27, 2023, the leading provider of AI-powered software delivery solutions for the enterprise, today announced the launch of Denali, the latest release of its AI-powered DevSecOps platform, exemplifying its commitment to delivering an open platform tailored to the needs of the modern enterprise. The platform allows companies to harness the potential of AI while effectively addressing the complexities organizations need to overcome to deliver high-quality and secure software, at scale. Denali ensures compatibility with the latest operating systems and development frameworks and optimizes performance of the most critical applications. With Denali, organizations can leverage the power of AI to further automate software delivery, orchestrate and govern code from AI-assisted development, and gain better insights across each phase of the software delivery lifecycle -- saving developers time and improving their access to knowledge. Additional enhancements such as self-guided workflows, templates and best practices create efficiencies and alignment around measurable goals. Denali also provides comprehensive support for cloud-native application development, and features additional integrations with Terraform by Hashicorp, Azure Biceps, Azure Key Vault, and AWS Secret Manager. As companies embark on their AI adoption journey, we are seeing exponential improvements in application development. But with the vast adoption of AI code-assist tools, the question becomes, can DevSecOps processes, teams, and tools keep up with developer improvements? Businesses need to support an enhanced developer experience while overcoming roadblocks in their release pipelines, toolchains, and security challenges. We have designed Denali to empower teams at every stage of the software development lifecycle (SDLC), helping to align developer outcomes with business strategy and accelerate innovation throughout the enterprise. Derek Holt, CEO of “Our partnership with is focused on enabling secure digital transformation at leading financial services companies,” said Jhonny Telles, Leadcomm’s Director of Digital Transformation. “Ongoing R&D is crucial for us, and continually reinvests in their solution so that together, we can meet the fast-evolving needs of banking customers and help them deliver innovative applications that work for their customers. The new ARM Protection feature is an example of how makes application protection significantly easier while also eliminating extra steps.” Denali enables enterprise teams to: Deliver high-quality, secure apps at scale by supporting more iOS development frameworks and by providing ARM protection for iOS applications running in these new environments Utilize the power of AI to further automate software delivery through improved access to product knowledge, expanded test coverage across teams, and better release orchestration and code governance from AI-assisted development Enhance the developer experience by aligning developer outcomes to business strategy, increasing developer efficiency, and improve cloud strategy & transformation across hybrid environments Greg Ellis, General Manager, Application Security, added, “Security risks are growing in quantity and complexity. Our new security enhancements for web applications, including the creation of a new proprietary language that is interpretable by a new virtual machine, exemplifies our commitment to continue to make the task of reverse engineering applications as frustrating as possible for threat actors.” About is an industry-leading technology company dedicated to helping Global 5000 enterprises achieve digital transformation goals. The company’s AI-powered DevSecOps platform unifies, secures, and generates predictive insights across the software lifecycle. empowers organizations to scale software development teams, and continuously deliver software with greater quality and security while uncovering new market opportunities and enhancing business value through smarter software investments. Additional information about can be found at and on Twitter, LinkedIn, YouTube and Facebook.

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General AI

Klue Releases AI-Powered Competitor Strengths and Weaknesses Analysis

Klue | October 09, 2023

Klue, the premier competitive enablement platform, has introduced a groundbreaking AI-driven feature to swiftly identify the strengths and weaknesses of competitors. Named ‘AI-Generated Strengths and Weaknesses,’ this new tool automatically analyzes and categorizes thousands of customer reviews from various online platforms, eliminating the need for manual efforts. Klue, a Vancouver-based startup, has been utilizing AI since its establishment in 2015 to intelligently gather and organize publicly available competitive intelligence. Now, leveraging the capabilities of generative artificial intelligence (GenAI) and large language models (LLMs), Klue aims to enhance efficiency for its users. Klue's Co-Founder and CEO, Jason Smith, reportedly stated, Review sites are a rich source of competitive intelligence, but the labor-intensive process of extracting valuable insights from these reviews is often impractical. AI-Generated Strengths and Weaknesses not only saves time but also identifies weaknesses in positive reviews and strengths in negative reviews, often overlooked by other review aggregation products. [Source – CISION PR Newswire] This innovative feature sources data from review platforms such as G2, Capterra, TrustRadius, Gartner Peer Insights, Peerspot, Product Hunt, Software Advice, TrustPilot, Glassdoor, and Indeed. It streamlines the foundational work of assessing competitors' strengths and weaknesses, allowing Klue users to do so in significantly less time. Tamara Schebel, the VP of Product at Klue, emphasized their commitment to AI innovation and mentioned that it marked the inception of a series of critical insight modules aimed at gathering and analyzing various forms of information to generate insights. She noted that their new feature harnessed the power of GenAI to make this achievement possible. This new feature complements Klue's existing AI-based capabilities, including: Alerts Summarization: Speeds up competitive analysis with AI-generated article summaries, customizable and format. Recommended Alerts: Klue learns user preferences for topics, competitors, and content types to deliver personalized, relevant insights. Noise Reduction: Klue filters out 90% of irrelevant data and automatically categorizes the remaining 10%. Review Insights: Klue quickly analyzes competitor reviews, identifying positive and negative themes. AI-generated strengths and weaknesses complement Klue's existing AI-based functionalities, including alerts summarization, recommended alerts, noise reduction, and review insights. The tool is currently in early access and accessible to qualifying Klue customers. About Klue Klue, a Vancouver-based software development company founded in 2015, is a leader in the competitive intelligence and sales enablement sectors. The AI-powered platform, used by over 200,000 users, assists product marketers in collecting and analyzing intelligence from various sources. It has been recognized as one of Canada's top startups and is among Deloitte's Fast 50™ and Fast 500™ fastest-growing companies. Klue's platform combines external competitive intelligence with internal team knowledge, providing dynamic insights about competitors to help enterprise sales teams win more business.

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AI Tech

Docker Announces Docker AI, Boosting Developer Productivity Through Context-Specific, Automated Guidance

GlobeNewswire | October 06, 2023

DOCKERCON – Today, in the Day-2 keynote of its annual global developer conference, DockerCon, Docker, Inc.® announced Docker AI, Docker’s first AI-powered product, boosting developer productivity by tapping into the universe of Docker developer wisdom to provide context-specific, automated guidance to developers as they work. The introduction of Docker AI was among a range of new AI/ML capabilities, content, and partnerships announced by Docker with the aim of helping developers quickly and securely take advantage of the power of AI/ML in their applications. In adding these extensions to the current Docker suite of developer tools, content, and services, Docker “meets developers where they are” and boosts the productivity of their existing skills and workflows. Code generation AIs are boosting developer productivity when writing source code — and that’s fantastic, said Docker CEO Scott Johnston. In addition to the source code, applications are made up of web servers, language runtimes, databases, message queues, and many other technologies. Docker AI helps developers define and troubleshoot all aspects of the app quickly and securely as they iterate in their ‘inner loop. In recent years, the rapid pace of generative AI and large language models (LLMs) has increased developer productivity by 10X through code generation tools such as GitHub Copilot and Tabnine. However, these code generation tools account for only 10% to 15% of the application, with the 85% to 90% balance made up of databases, language runtimes, frontends, and more, defined by Dockerfiles, Docker Compose files, and Docker images. Since Docker’s inception, Docker’s community has chosen to share these with each other via GitHub, Docker Hub, and other public forums. Docker AI will enable the developer community to benefit from this collective knowledge. “IDC research shows that generative AI tools contribute to developer happiness via increased productivity, accelerated velocity, and time to attend to higher value tasks,” said Katie Norton, senior research analyst for DevOps and DevSecOps at IDC. “The guidance from Docker AI will not only help deliver these gains, but also set up developers for success across the application stack. By harnessing the collective knowledge of Docker’s developer community, developers can feel confident that Docker AI’s insights are based on best practice, and it is recommending the most secure and updated images.” Docker AI provides context-specific, automated guidance to developers when they are editing a Dockerfile or Docker Compose file, debugging their local ‘docker build,’ or running a test locally. Docker AI enables developers to benefit from the collective wisdom of the millions of developers using Docker — some for more than 10 years — through automatically generating best practices and selecting up-to-date, secure images for their applications. Using Docker AI, developers are able to spend more time focused on their app, less on tools and infrastructure. About DockerCon The announcements made today were featured at DockerCon 2023, where it’s not too late to attend virtually at The event brings together the entire community of Docker developers, contributors, and partners to share, teach, and collaborate in order to grow the understanding and capabilities of cloud-native development. DockerCon is a highly concentrated learning experience that shows developers what is new and what is possible with Docker and our ecosystem, and how to take advantage of these innovations right away to get their jobs done better and faster. Virtual sessions are free, interactive, fun, and are designed for flexible global consumption on the day of the event and beyond. About Docker Docker helps millions of developers efficiently and collaboratively build, share, and run applications. The Docker collaborative application development platform provides developers with an unmatched experience for an integrated, reliable, and secure workflow that accelerates app delivery from code to the cloud. Through a combination of the world’s largest marketplace of trusted content and integrations with leading tools, Docker allows teams to rapidly create modern applications. For more information, visit

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