AI TECH, GENERAL AI
Boost.ai | November 01, 2022
Boost.ai, a leading cloud-based provider of conversational artificial intelligence (CAI) at scale, today announced a new strategic partnership with CallMiner, a leading provider of conversation intelligence that drives improved customer experiences and business outcomes. CallMiner empowers businesses to capture and analyze text and voice-based interactions, and paired with Boost.ai, organizations can glean valuable insights from every single customer conversation, including those with virtual agents.
The partnership will lean on Boost.ai's conversational AI and its ability to hold detailed conversations with customers. By feeding these conversations into the CallMiner platform, organizations gain the comprehensive, highly detailed data and accurate insights needed to improve customer experience. With dedicated virtual agents from Boost.ai supporting both chat and voice interactions, CallMiner expands what it can offer contact center customers, increasing service capacity so human agents can focus on complex and personalized interactions.
According to CallMiner's CX Landscape Report, 93% of CX leaders believe the adoption of AI will become very important or even critical to how their organizations approach CX in the future, meaning the need for advanced insight into the effectiveness and potential growth of AI-based programs has never been higher. CallMiner's advanced analytics capabilities will help refine Boost.ai's conversational AI, allowing customer input to drive operations and increase efficiencies so customer support teams can focus on other work.
"As technology continues to improve, users continue to prioritize ease of use. Making it simple for organizations to understand the results our AI produces, without hiring an entire data science department, has always been a guiding principle of our growth and development plan. "With CallMiner and their advanced analytics, we've found a natural way to improve this understanding for customers. Being able to now pair the data being fed back by our AI to a larger pool of customer engagement data from other channels will greatly increase the visibility into what end-users need and where our customers are seeing big wins."
Mike Rogers, VP of Partnerships North America for Boost.ai
By leveraging CallMiner, organizations can better understand why a customer's chat or voice bot is producing specific results, and in turn, can more effectively adjust chatbot performance on an enterprise level. The integration will allow CallMiner customers to drive improvements to the overall customer experience through daily interactions in chat logs such as live agent chat, manual web chat, SMS text, and more.
CallMiner will ingest Boost.ai data to design automated conversation flows based on customer needs, and automatically improve automated self-service. These deep omnichannel insights can help guide chatbot trainers in ways Boost.ai's already robust analytics program previously might not have been able to tap.
"In our omnichannel world, more customers are opting for self-service channels, including chatbots or virtual agents. For CallMiner, we see this as another stream of data that can deliver the insights needed to improve customer outcomes and experience," said Scott Kendrick, VP of Strategy, CallMiner. "Boost.ai's enterprise scalability, level of accuracy and resolution, and strong commitment to customer success made this partnership a natural fit. By bringing Boost.ai's capabilities to CallMiner customers, we're making it easier to increase service capacity by freeing up agents to tackle complex customer issues for more personalized service, lower costs by delivering rapid, self-service resolution to common problems, and improve human and virtual agent performance by understanding and evaluating every interaction."
Boost.ai is a global leader in conversational AI optimized for scale. Boasting the industry's most robust intent portfolio, Boost.ai is pioneering an era of broad-scope virtual agents to deliver the most advanced and scalable technology on the market. Boost.ai was recently named to the first-ever 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms. With consistent resolution rates of 90%, Boost.ai's market-leading virtual agent supports enterprise customers across key industries throughout the United States and Europe, including banking, insurance, telecom, retail, and more. Key customers include Santander Bank, MSU Federal Credit Union, Create Room, Aspire General Services, Neogov, and more. Learn more at boost.ai.
CallMiner is the global leader in conversation intelligence to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry's most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world's leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.
AI TECH, GENERAL AI
Applitools | October 12, 2022
Applitools, provider of the next generation test automation platform powered by Visual AI, today announced the formal launch of its Partner Program with key GSI's, SI's and VAR's including Accenture, Apexon, Cap Gemini, EPAM, Infosys, Tech Mahindra, TTC and many more.
Applitools is the fastest-growing software testing company in North America. The company has hundreds of customers – including more than 25% of the Fortune 500 – with a large presence in top financial services businesses, leading software and fast-growing tech companies and SMB markets globally.
Applitools' goal is to build the right infrastructure and to understand what partners need most in order to create a scalable business together, which also meets the needs of their joint customers. This includes training paths and certifications, formal routes to market that match the way its partners go-to-market and a Partner Resource Center.
"TTC is excited to join the Applitools Partner Program. Modern enterprises are challenged to provide a seamless experience at scale while navigating the growing number of devices customers interact with daily. "Aligning Applitools' deep experience in visual AI and test automation with TTC's broad testing expertise, we will accelerate our customers' modernization journeys and deliver on the promise of flawless customer experience."
Chris Rolls, CEO America's at TTC
To drive this initiative and help scale strategic partnerships globally, Applitools recently hired Alan Ota as VP of Strategic Partners. Alan brings a strong track record of successfully building businesses, channels, Technology Alliance ecosystems and managing complex programs, such as merger and acquisition integrations. Prior to joining Applitools, he worked at HP, Worksoft and Tricentis where he was SVP of Strategic Partners. Alan successfully led similar Partner Program initiatives at all three previous companies.
"I am honored to lead the Partner Program at Applitools to help partners and their customers tap into the power of visual AI," said Alan. "At Applitools we believe that strengthening the community around us - including through our partners and education platforms like Test Automation University - proliferates success. With plans to scale quickly, we look forward to inviting more partners to the program soon and kicking off additional initiatives to continue to increase the value we deliver."
Flawless UI/UX is critical for successful Digital Transformation. The recently released State of UI/UX Testing Report 2022 (applitools.info/kod) indicates that customers are actively implementing Continuous Delivery (CD) and that automation, including visual testing, and cross browser/device testing are key enablers of CD and Digital Transformation. The report also showed that most organizations' current testing techniques are unable to meet the quality engineering demands for their digital products and services. This is why Applitools is investing in its partners, and partnering with the top GSI's, SI's and VAR's to match customer needs and to solve the challenges IT departments face to deliver flawless apps.
Applitools is leading the industry in the application of artificial intelligence (AI) and machine learning (ML) to test automation, delivering a next generation test automation platform powered by Visual AI. Over 400 of the world's top brands from verticals such as Tech, Banking, Insurance, Retail, Pharma, and Publishing -- including 50 of the Fortune 100 -- use Applitools to deliver the best possible digital experiences to millions of customers on any device and browser, and across every screen size and operating system.
Applitools' Ultrafast Test Cloud modernizes critical test automation use cases -- Functional Testing, Visual Testing, Web and Mobile UI/UX Testing, Cross Browser Testing, Responsive Web Design Testing, Cross Device Testing, PDF Testing, Accessibility Testing and Compliance Testing -- to transform the way businesses deliver innovation at the speed of DevOps without jeopardizing their brand.
AI TECH, GENERAL AI, AI APPLICATIONS
Torch.AI | September 06, 2022
Torch.AI, pioneers of Data Infrastructure AI™, is testing a new artificial intelligence application with Henderson Engineers, a national building systems design firm, to unlock the creative and problem solving potential of the firm's more than 1,000 employees.
Henderson, one of the world's most prominent and successful building systems design and engineering firms, works on projects across the business, community, health, retail, and venue sectors, including many high-profile projects, such as SoFi Stadium, host site for the 2022 Super Bowl. The construction & engineering industry is known for sophisticated projects spanning huge supplier networks, strict building design standards, detailed job planning efforts, and tight margins. The industry relies on highly complex information contained in equally complex unstructured data: drawings, images, PDFs, handwriting, raw text.
Earlier this year, Henderson began testing new artificial intelligence from Torch.AI that could learn to read complex construction and engineering documents and diagrams. Past construction & engineering data sets were used to quickly train the AI with more than 340 million parameters and growing, which in turn creates new opportunities for automation and data sharing. The Torch.AI system has already read roughly 100,000 engineering drawings with remarkable accuracy. In one example, in less than one second the AI is able to identify, extract, and compare diagrams from 40+ page project files with an average accuracy of 98.9%.
Torch.AI's software helps unlock human potential by removing impediments to creativity and problem solving, namely mundane tasks created by the explosion of enterprise data and ever-increasing gaps in technology. The software begins by instantly figuring out what the data is and how it can be useful, then applies advanced machine learning to automate the steps necessary to deliver new insights and support decisions; all without human intervention.
"When Kevin Lewis, Henderson's CEO, and I got together to first discuss the partnership, I could tell they were already thinking way ahead of everyone else. "As an engineering firm they are meticulous, thoughtful, strategic. We quickly saw the potential impact these new AI systems could have for their amazingly talented teams and are excited to continue growing our relationship."
Brian Weaver, Chairman and CEO of Torch.AI
Torch.AI, the Data Infrastructure AI™ Pioneers, are headquartered in Kansas City with offices in Washington, DC. The company developed the use of AI to process data in-flight, radically evolving analytic and operational capabilities in any IT environment. Torch.AI's products and people are currently actively supporting operations in industries including financial services & insurance, construction and engineering, healthcare, and the US Department of Defense, US Department of Homeland Security, and other agencies.
About Henderson Engineers
Henderson Engineers provides a wide array of building system design engineering services across a variety of building types, specializing in five market sectors: Business, Community, Health, Retail, and Venue. Their sister company, Henderson Building Solutions, is a turnkey construction management and commissioning services firm that provides a seamless bridge between design, construction, and ongoing maintenance. Together as Henderson Companies, they provide single source solutions for any project.
SOFTWARE, FUTURE TECH
Spice AI | September 08, 2022
Spice AI today announced a seed round of $13.5 million for its platform that enables developers to build data driven applications for Web3. Madrona led the round with Australia based Blackbird Ventures, Basis Set Ventures, Alumni Ventures Blockchain Fund, Joe McCann’s new Asymmetric fund, Protocol Labs, IEX Fund, and other strategic angel investors participating, including Thomas Dohmke, CEO of GitHub, who is also joining the board.
“Spice AI is building a developer first platform to create AI/ML-driven applications that harness time series data – a valuable yet difficult to harness data set for any organization. There is no ecosystem out there that is more data rich than Web3 and blockchains, but that area is currently hampered by lack of data access and infrastructure. Solving the data problem in Web3 requires deep domain knowledge and Spice AI is building the infrastructure, so developers do not have to deal with the complexity of building it themselves. Now is the time to build for Web3 and we are excited to be well capitalized to grow the team and address this gap in the market,” said Luke Kim, CEO of Spice AI.
Web3 and Spice AI
While most blockchains are public and open, extracting data from them to power apps and ML is painfully difficult. To get meaningful quantities of useful data, developers are forced to build and operate a massively complex infrastructure which includes blockchain nodes, big data systems, ETL and ML pipelines, data lakes, data warehouses, and query systems. Going one step further, developers must deeply understand the various data sources including virtual-machine logs, and the inner workings and state of smart contracts, across a broad array of blockchains, scaling layers, and dApps.
Spice.xyz, brings this together in a platform that enables developers to access web3 data across chains via SQL over high-performance Apache Arrow APIs. The platform is available in Preview today with Bitcoin, Ethereum, and Ethereum Name Service (ENS) datasets with work in progress to launch Solana and Polygon.
“Madrona has invested in machine learning infrastructure and intelligent applications for almost a decade. We see a massive opportunity for Spice AI to provide a developer-first framework and intelligent data sets that unlock insights in blockchain data and enable developers to create intelligent distributed Web3 applications. As part of the financing, Porter will join the Spice AI board along with Thomas Dohmke.
Tim Porter, Managing Director at Madrona
Deeply Developer Focused Founders
Over the last 15 years, co-founder Luke Kim has brought together the best builders and engineers across the globe to create developer focused experiences through tools and technologies used by millions worldwide. Before founding Spice AI, Luke was the founding manager and co-creator of Azure Incubations at Microsoft where he led cross-functional engineering teams to create and develop technologies like Dapr.
Co-founder Phillip LeBlanc has spent a decade building some of the largest distributed systems and big data platforms used by millions worldwide. Before co-founding Spice AI, Phillip was both an engineering manager and IC working on distributed systems at GitHub and Microsoft. Phillip has contributed to services developers use every day including GitHub Actions, Azure Active Directory and Visual Studio App Center.
“Spice AI is building the foundational platform for Web3, so developers do not have to invest in standing up their own infrastructure and in data engineering that is complex and costly, and frankly, hard to get right. Delivering real time insights from time-series data across chains powers intelligent applications being built for a wide range of industries – from addressing buying patterns in e-tail/retail all the way to fraud detection and securities trading. Since our pre-seed investment, the team continues to impress us with the focus and pace of innovation as they build this infrastructure for Web3,” added Aseem Datar, Partner at Madrona.
Spice AI is building an office in greater Seattle with a footprint in Asia and Australia. Check out the positions here - spice.ai/careers
About Spice AI
Founded in June 2021 by Luke Kim and Phillip LeBlanc, Spice AI creates technology to help developers build intelligent apps that learn and adapt. The company has raised 14.5 million in funding since 2021 and is backed by leading venture and angel investors.