Alexa and Google Assistant Execs Predict the Future of AI Assistants

Alexa | July 16, 2020

Businesses and developers making conversational AI experiences should start with the understanding that you’re going to have to use unsupervised learning to scale, said Prem Natarajan, Amazon head of product and VP of Alexa AI and NLP. He spoke with Barak Turovsky, Google AI director of product for the NLU team, at VentureBeat’s Transform 2020 AI conference today as part of a conversation about future trends for AI assistants.

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SOFTWARE

PSPDFKit Extends Document Technology Platform With Strategic Acquisitions of ORPALIS and Aquaforest

PSPDFKit | May 16, 2022

PSPDFKit, the leading document processing and manipulation foundation for tomorrow's developers, today announced the acquisition of France-based ORPALIS Imaging Technologies and U.K.-based Aquaforest, leading providers of document imaging components and enterprise software solutions. The combination of PSPDFKit, ORPALIS, and Aquaforest creates a unique foundation for enabling developers to better execute on their roadmaps and thrive in an all-digital world. Backed by New York-based global venture capital and private equity firm Insight Partners, the combination harnesses the capabilities of three leading providers to deliver an unmatched level of document expertise and resources to enable developers and enterprises to innovate beyond paper. ORPALIS's expertise in .NET and Windows is combined with rare domain knowledge in OCR and PDF rendering engines. The company's core technology is focused on the application of OCR, barcode, PDF rendering and compression, MS Office, document conversion, document scanning, and document imaging capabilities to enterprise SDKs, offering developers the ability to deliver compelling solutions faster. For PSPDFKit customers, this ultimately means a more comprehensive OCR solution, AI-based document tools, deeper PDF expertise, and access to more than 3000 new capabilities across 100 new file formats. Aquaforest offers an enterprise software suite for PDF data extraction, OCR, and metadata tagging with SharePoint, Microsoft Power Automate, Azure, and Windows Servers. The addition complements PSPDFKit's acquisition of Muhimbi in January 2022, offering customers a comprehensive enterprise software solution for the low-code/no-code and SharePoint space, ensuring they can more effectively work with documents. "In today's climate of digital transformation, developers are looking for partners with the expertise, tools, and technology to help them realize the digital revolution's promises today, By joining PSPDFKit, ORPALIS, and Aquaforest together, we're making it possible for these innovative developers and enterprises to unlock the potential of tomorrow and bring their ideas to life. With the combination we have put together, it's safe to say there is no better digital document foundation out there that is focused solely on enabling developers seeking to innovate beyond paper and fuel transformation." Jonathan Rhyne, Co-Founder and CEO of PSPDFKit "We are thrilled to join the PSPDFKit family and together continue to deliver top-performing document solutions to the enterprise market," says Elodie Tellier, Managing Director of the ORPALIS group and member of the PDF Association Board of Directors. "By bringing together these companies, developers and their organizations will have access to a broad portfolio of industry-leading solutions, as well as cutting edge technology as we focus on building what the future could look like." Neil Pitman, Founder and CEO of Aquaforest: "Aquaforest teaming up with PSPDFKit positions us to bring a higher level of value to the businesses that rely on our solutions and help even more organizations, IT specialists, and aspiring low-code builders to drive even more impactful business outcomes." District Capital Partners served as financial advisor, Willkie Farr & Gallagher LLP served as legal advisor, and Deloitte served as accounting advisor to PSPDFKit during this transaction. In Extenso Finance & Transmission served as financial advisor, and Fidal Toulouse served as legal advisor to ORPALIS. About ORPALIS ORPALIS is an editor of imaging software, PDF processing tools, and large-scale document flow management solutions for professionals of all industries and individuals worldwide. About Aquaforest Aquaforest was established in 2001 to provide High-Performance PDF, OCR, and SharePoint products to a worldwide market. Aquaforest are experts in Searchable PDFs. Thousands of organizations rely on Aquaforest solutions as part of their document workflow processes. About PSPDFKit PSPDFKit develops software development toolkits and related frameworks that enable document creation, manipulation, collaboration, and innovation within its customers' applications. The company's products cover all major platforms and support a wide range of programming languages, and can be deployed on-premises or in the cloud with ease and at any scale. PSPDFKit has earned its developers-first reputation by pioneering products that are easily integrated, completely customizable to fit any deployment and workflow, and trusted by startups, SMBs, and some of the largest multinational enterprises alike. About Insight Partners Insight Partners is a global software investor partnering with high-growth technology, software, and Internet startup and ScaleUp companies that are driving transformative change in their industries. As of February 24, 2022, the closing of the firm's recent fundraise, Fund XII, brings Insight Partners regulatory assets under management to over $90B. Insight Partners has invested in more than 600 companies worldwide and has seen over 55 portfolio companies achieve an IPO. Headquartered in New York City, Insight has offices in London, Tel Aviv, and Palo Alto. Insight's mission is to find, fund, and work successfully with visionary executives, providing them with practical, hands-on software expertise to foster long-term success. Insight Partners meets great software leaders where they are in their growth journey, from their first investment to IPO.

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SOFTWARE

Tanla, Kore.ai forge exclusive partnership to offer Conversational AI Solutions

Tanla | June 13, 2022

Tanla, a leading global CPaaS provider, and Kore.ai, the world's leading enterprise conversational AI software platform and solutions company, today announced an exclusive partnership in five countries – India, United Arab Emirates, Indonesia, Vietnam, and Philippines. This partnership is a momentous step forward in offering enterprises and brands the ability to upraise the digital experiences of their key stakeholders: customers, partners, and employees through best-in-class conversational artificial intelligence (AI) based Natural Language Processing (NLP) system. For the users, this effectively translates into digital interactions truly becoming intuitive and meaningful. Recognized as a Leader in Gartner's Enterprise Conversational AI Platforms Magic Quadrant 2022, Kore.ai offers an enterprise-grade, end-to-end, no-code conversational AI platform and AI-first solutions that serve as a secure foundation for enterprises to design, build, test, host, deploy and manage virtual assistants, process assistants and conversational digital applications for optimized customer, employee and agent experiences across voice and digital channels. The Kore.ai Experience Optimization Platform (XO) supports on-prem and cloud deployments for more than 35 channels in 100 languages. Kore.ai also brings with it an experienced and dedicated team to jointly accelerate product development and go-to-market (GTM) with Tanla in India and other focus geographies. Tanla is an industry leader in CPaaS, serving marquee clients across all major industries and transforming the way the world collaborates and communicates through innovative CPaaS solutions. It touches over a billion lives with its purpose "EC*2" i.e., "shaping the world of trusted digital experiences to empower consumers and enable companies." Tanla's Wisely platform is an embodiment of a step towards this purpose. Co-developed with Microsoft, Wisely is the world's first blockchain-powered cloud-based platform that connects enterprises and suppliers through a secure 'express route', ensuring complete transparency and a single source of truth that results in immutable audit trails and zero dispute settlements. Gartner has recognized Tanla in the 2021 CPaaS Competitive landscape based on a combination of prominence and the unique features of Wisely. The conversational AI market is growing at a rate of approximately 21% CAGR (source: Market Digits) while the Indian market itself is expected to grow at a rate of 25% CAGR (source: Gartner, Expert Interview). This outlook presents a huge growth opportunity in the conversational space. Tanla's rich communication portfolio and a strong customer base coupled with Kore.ai's conversational AI capabilities and large development organization will position the duo as a leader, enabling enterprises to deliver advanced, highly intelligent, and personalized experiences to their customers across their brand's digital touchpoints. "Enterprises are looking for technologies that help them create extraordinary customer and employee experiences, which positively impact business outcomes. Through this partnership, Tanla and Kore.ai will jointly offer a first-of-its-kind customer engagement platform offering conversation-first experiences that can automate and optimize voice and chat interactions across multiple channels, languages, and regions, while retaining the human touch all through. We are thrilled to work with a partner like Tanla that will help us advance our vision of creating extraordinary customer, employee, and agent experiences." Raj Koneru, Founder and CEO of Kore.ai Today's enterprises require a conversational AI provider, a channel delivery partner, a marketing partner to promote the intelligent virtual assistant, and a separate implementation partner to be able to set up effective conversational bot support. However, with the coming together of Tanla and Kore.ai, enterprises will be able to leverage their end-to-end capabilities and consultative support without having to go through multiple stops and partners. Some notable advantages of this also include access to a no-code virtual assistant development platform, an implementation team, omnichannel communication, campaign management for marketing, advanced analytics, and much more to support enterprises with unparalleled end-to-end ownership and quality assurance. "The Tanla – Kore.ai business partnership is a key milestone in our pursuit to provide best-in-class next-gen solutions to our enterprise customers. This partnership will provide cutting-edge AI solutions on Wisely Platform to help clients realize the value of truly omnichannel digital customer experiences," said Uday Reddy, Founder Chairman and CEO, Tanla Platforms Limited. Tanla and Kore.ai are confident that this collaboration will usher in a new era of automated and seamless digital communication that will elevate customer experience to new heights while helping enterprises build a better relationship with their customers. About Kore.ai Kore.ai is a global leader in the conversational AI-first platform and solutions helping enterprises automate business interactions to deliver extraordinary experiences for their customers, employees, and contact center agents. More than 200 Fortune 2000 companies trust Kore.ai's experience optimization (XO) platform and technology to automate their business interactions for over 100 million users worldwide to achieve extraordinary outcomes. Kore.ai has been recognized as a leader and an innovator by top analysts and ensures the success of its customers through a growing team headquartered in Orlando with offices in India, the UK, Japan, South Korea, and Europe. About Tanla Tanla Platforms Limited transforms the way the world collaborates and communicates through innovative CPaaS solutions. Founded in 1999, it was the first company to develop and deploy A2P SMSC in India. Today, as one of the world's largest CPaaS players, it processes more than 800 billion interactions annually and about 63% of India's A2P SMS traffic is processed through Trubloq, making it the world's largest Blockchain use case. Wisely, our patented enterprise-grade platform offers private, secure, and trusted experiences for enterprises and mobile carriers. Tanla Platforms Limited is headquartered in Hyderabad. Tanla is listed on two national exchanges, the NSE and BSE (NSE: TANLA; BSE:532790) and included in prestigious indices such as the Nifty 500, BSE 500, Nifty Digital Index, Nifty Alpha FTSE Russell and MSCI.

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GENERAL AI

Headroom launches to combat Zoom fatigue with AI

Headroom | December 16, 2021

To say that the global pandemic has transformed the workforce would be something of an understatement, with remote work still a reality for millions of people globally. To help with the rapid transition from centralized working environments to a more distributed network of home-working hubs, cloud-based software-as-a-service (SaaS) tools such as Zoom have shown their worth. But at what cost? In a world where major businesses, from Salesforce and Microsoft to VMware and Dropbox, have confirmed a permanent shift to a remote-first or hybrid working policy, people are spending less time face-to-face and more time face-to-screen. As such, better and more adaptive virtual collaboration tools will prove to be vital — Zoom fatigue, after all, is very real. That is precisely what Headroom is setting out to solve, with an AI-powered platform that automates many of the laborious tasks involved in virtual video meetings, and removes some of the stress entailed in catching up with key discussion points. Headroom was formed in 2020 by a triumvirate of founders with experience in building products at companies such as Google and Magic Leap. CEO Julian Green previously founded an AI-powered photo startup called Jetpac, which Google acquired in 2014. He then went on to become a group product manager at Google, where he launched the Google Cloud Vision API and Android Vision on-device API, as well as overseeing various augmented reality visual search products. More recently, Green served as a director at Alphabet’s “moonshot factory” X. Headroom raised $5 million in seed funding last October, with big-name backers, including Google’s AI-focused fund Gradient Ventures and Yahoo cofounder Jerry Yang. As of this week, Headroom is officially available for anyone to sign up for after an extended beta period. Zoom on steroids While Headroom is a video communication platform in a similar vein to Zoom, it packs a number of notable tools on top of its core video chat functionality — it has been built with productivity, inclusiveness, and organization at its core. Headroom automatically transcribes a meeting, enabling users to search the transcript for keywords that are relevant to them — rather than having to sit through an entire two hour replay to get to the stuff that matter’s for their role. With this transcription in place, Headroom can also conduct a textual analysis using natural language processing (NLP), and by leveraging computer vision to analyze body language — including gaze-tracking and facial expressions — to generate highlights based on the perceived energy levels of the participants. Moreover, built-in gesture recognition allows meeting participants to quickly show their (dis)approval without unmuting their microphone, either by giving a thumbs up/down, or raising their hand to indicate that they have a question without verbally interrupting the current speaker. On a technical level, Headroom uses what is known as “real-time super-resolution,” which essentially transforms low-definition video into high-definition using lower bandwidth. And with its server-based architecture, Headroom doesn’t consume users’ local computing power — everything takes place in the cloud. “We can provide all these AI features without taking up all your CPU cycles, and having your computer fan running when you have a meeting,” Green explained. “Our differentiation from the many other efforts in this area stem from having developed a next-generation video-conferencing platform that enables low latency real-time AI to be run on real-time communication — older architectures can’t do this. Incumbents are in the pixel delivery business, we are in the intelligence delivery business.” Meetings of the future In the future, Headroom sees itself serving as a sort of centralized knowledge base that allows users to ask questions — such as “what was project XYZ’s outcome?” — and receive answers. This means those that couldn’t attend a meeting can easily discover any agreements or conclusions that were reached. “Meetings will become a more flexible way to drive a business forward, from rich in-person communication all the way to rapid information-retrieval and value-added analytics. -Green “We have had inbound interest from consultancies, banks, healthcare, and educational companies, So there is value there for enterprises, which are very interested in the things we do well — coaching, improving inclusion, and transparency in meetings. Having a searchable store of meeting information, reducing duplicated meetings, and improving efficiency is attractive to companies of all sizes.” -Green

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GENERAL AI

Zenarate Launches Concurrent Chat Simulation to Develop Top-Performing Chat Agents

Zenarate | May 25, 2022

Zenarate , the industry's leading AI conversation simulation solution, today launched Concurrent Chat Simulation in Zenarate's AI Coach platform. It is the first AI simulation solution that allows contact center agents to practice handling multiple incoming chats from customers simultaneously. Training leaders can now empower agents to master high-impact chat topics with their personal unbiased Zenarate AI Coach simulating a customer while providing in-the-moment coaching. According to data from Zendesk, customer satisfaction ratings for live chat (85%) are second only to phone support (91%). In addition to call simulations, Zenarate AI Coach brings AI chat simulation to leading contact centers in 12 languages to develop confident, well-prepared new hire agents before their first chat. It also helps close tenured chat agent skill gaps to increase agent speed proficiency and responsiveness in handling concurrent chat engagements. Zenarate's AI Coach simulates any customer engagement scenario, voice or chat, immersing contact center agents in hyper-realistic conversations while providing them real-time coaching. Both voice and chat simulations use Natural Language Processing, allowing agents to use their own words without scripting, and Natural Language Understanding, generating real-time customer responses simulating a customer on any topic and persona. "Adding concurrent chat simulation to AI Coach addresses the rising importance of real-time digital customer engagement and bolsters our overall contact center simulation training capabilities. Now agents can improve their confidence and remove their anxiety by mastering concurrent chat servicing with their personal unbiased AI Coach from home or office through our human-centered AI conversation simulation platform. And call center leaders can clearly assess agent readiness to handle multiple live chats with confidence." Brian Tuite, founder and CEO of Zenarate About Zenarate Zenarate's AI Coach helps leading brands develop confident top performing customer-facing teams through AI Conversation Simulation. Zenarate's AI Coach is used worldwide every day in over a dozen countries, including the U.S., Canada, Mexico, Philippines, India, and Europe and supports 12 languages. Zenarate Customers include 7 of the top 10 U.S. financial institutions, 3 of the top 5 BPOs, and leading companies in the healthcare, travel, technology, and services industries.

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Spotlight

A transformação digital está mudando a forma como as empresas usam a tecnologia para estimular o crescimento. Também está criando uma nova cultura de trabalho. O Office 365 é fundamental para o sucesso da sua organização em alcançar a transformação digital. O Microsoft Enterprise Mobility + Security permite que você colha os ben

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