INNOVATION, SOFTWARE, FUTURE TECH
Businesswire | March 23, 2023
Postman, the world’s leading API Platform, today announced the general availability of Postman Flows, a visual tool for creating API applications. Postman Flows simplifies building software by using APIs as the building blocks, allowing anyone to produce workflows, integrations, and automations in a collaborative environment without needing to write a single line of code.
With Postman Flows, the company is leaning into demand for a low-code solution that lets people build software without extensive programming experience. Using tens of thousands of readily available APIs, business users can manipulate data with API calls and create workflows. This allows everyone, from financial analysts and customer service agents to senior business leaders, to devise solutions to problems they encounter every day.
“APIs are the building blocks of modern software. However, those blocks have not always been accessible to everyone,” said Abhinav Asthana, co-founder and CEO of Postman. “We are on a mission to change this. With more than 25 million users across every continent, we believe Postman can accomplish this at a massive scale so that any user, anywhere, can build and participate in today’s API-first world.”
Postman Flows makes it simple to construct API applications without needing to write code or fiddle with a command line. Inspired by the concept of “blocks” to form and visualize an application, users simply drag the blocks, build the application, and deploy the workflow. And Postman Flows leverages artificial intelligence (AI) to enable users to manipulate data returned by APIs by simply typing out what they want to do in natural language, making it easy for all. Hundreds of thousands of users have already built API applications using Postman Flows during its beta program.
“Postman Flows is the sweet spot for us, as it gives our non-technical team members a low-code tool to build, document, test, and implement an API workflow,” said Thomas Schlegel, distinguished engineer at Built Technologies. “We can accomplish tasks faster with fewer errors, and we look forward to maximizing these benefits across the organization.”
“Postman Flows makes prototyping and testing easy,” said Sid Verma, partner engineer at Notion. “Building connections visually is more intuitive and clear, which results in spending more time building and less time digging through code. I’m excited to see the future of Flows and Notion!”
About Postman
Postman is the world’s leading API platform, used by more than 25 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. The company is headquartered in San Francisco and has an office in Bangalore, where it was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners.
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AI APPLICATIONS, SOFTWARE, FUTURE TECH
Intercom | March 15, 2023
On March, 14, 2023, Intercom, a customer communication and support solutions provider, has introduced Fin, a new AI-powered customer service bot. Fin, according to the company, is the market's only AI-powered, full-service customer support solution powered by OpenAI’s GPT-4 technology and Intercom’s proprietary machine learning technology.
Fin provides accurate and trustworthy responses to customer inquiries, saving time for both customers and support teams. Fin does not require initial setup or training, unlike most bots that require responses to be curated manually by a human, it can learn everything it needs from a company's existing support articles. The bot has built-in safeguards to improve accuracy and reduce the possibility of hallucinations, which are made-up or inaccurate content. It also avoids giving misleading answers or responding about off-brand topics.
Fin can hold full support conversations with customers, comprehend complex queries, ask clarifying questions, and explain complex subjects clearly and in a human-like tone. If a query is too difficult for the bot to handle, it can disambiguate it and seamlessly forward it to human support agents.
Intercom has been developing Fin with OpenAI's GPT-4 technology, building on the success of previous GPT releases. The company has seen significant improvements in accuracy, as well as a reduction in the number of hallucinations, and is now eager to begin testing Fin with customers to see how it performs in the real world.
Fin is part of Intercom's commitment to bringing the most advanced AI and automation to customer service teams. GPT systems have already been used by the company across its platform, including recently released features in the Intercom Inbox and Articles products. These features, which first became available in January, are now available to all customers.
Co-founder and Chief Strategy Officer at Intercom, Des Traynor, said, "We built and launched great features for support agents using OpenAI's previous GPT-3.5 release and have been working on GPT-4 through early testing to develop a trustworthy, customer-facing support bot." He also said, "We've seen significant accuracy improvements with GPT-4 that reduced the so-called hallucinations and we're excited to now start testing Fin with customers and see how well it performs in the real world."
(Source – CISION PR Newswire)
Fin is expected to be available in beta soon, and customers interested in joining the waitlist can do so on Intercom's website.
About Intercom
Intercom is a customer service platform that allows businesses to provide fast support and personalized experiences to their customers. It is an AI-powered, automation-first platform used by over 25,000 global organizations, including Amazon and Microsoft, to send over 500 million messages per month and interact with over 600 million monthly active users. Founded in 2011 and backed by venture capitalists, Intercom is on a mission to make internet business personal.
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GENERAL AI, AI APPLICATIONS, SOFTWARE
Kore.ai | March 14, 2023
Kore.ai has been recognized for the second consecutive year as a 2023 leader in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms. The company has been acknowledged for its ability to execute and completeness of vision. The conversational AI platform and solutions from Kore.ai are used by more than 350 customers and automate billions of interactions every year. This saves global enterprise customers an estimated $1 billion in costs.
The company offers a no-code Experience Optimization (XO) platform that allows businesses to easily design, build, test, and process conversational user interfaces, virtual assistants, and deploy apps. The company has a growing portfolio of domain-specific solutions deployed on a subscription basis, and the latest version of its platform integrates with large language models (LLMs) such as OpenAI's GPT-3, enabling further simplification of the design, development, and management of intelligent virtual assistants (IVAs).
Prasanna Kumar Arikala, Chief Technology Officer at Kore.ai, said, "Our XO Platform is the foundation upon which we unveil all our innovations." He also said, "We believe the recognition from Gartner is a testament to our excellence in some of the capabilities that are critical for an enterprise-grade conversational AI platform." He further said, "From our perspective, Kore.ai stands unmatched when it comes to enterprise administration, natural language understanding, dialog management, back-end integrations, and agent escalations."
(Source - PRNewswire)
Kore.ai also has offices in the United Kingdom, the United Arab Emirates, Mexico, Australia, Singapore, and Germany. This is in addition to expanding its presence in North America, Japan, and Korea and hiring 850 people. It has announced a freemium model with self-service and do-it-yourself (DIY) features that allow small and medium-sized businesses (SMBs), startups, and the wider developer community to get access to the XO platform and enjoy enterprise-grade scalability, security, and NLU sophistication on a pay-as-you-go basis.
The company is also one of the few in the market to offer certification through the Kore.ai Academy, which empowers new developers to learn faster and kickstarts their IVA development journey.
About Kore.ai
Kore.ai provides conversational AI-first platform and solutions for enterprises. Its experience optimization platform is used by more than 350 Fortune 2000 companies. The company's goal is to enable human-like communication with machines through its innovation in NLU. Kore.ai values client success, empathy, innovation, openness, and bold ideas. It encourages employees to have fun while making a difference in digital transformation. The company has been recognized as a Market Leader by reputed analyst firms.
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