Planview | September 13, 2023
Planview, a leader in portfolio and value stream management, unveiled Planview Copilot, an advanced generative AI assistant, at its annual flagship customer event, Planview Accelerate. This innovative AI tool leverages comprehensive data sets to provide operational insights across portfolio management, value stream management, and agile planning and delivery, offering a conversational interface for data-driven strategic decision-making.
Razat Gaurav, CEO of Planview, expressed his views on the potential of digital transformation initiatives. He emphasized that as organizations undertake an increasing number of these initiatives and utilize a wide range of tools to implement them, there is a significant opportunity to rethink how intelligent decisions can be made to expedite business results. He introduced Planview Copilot, which harnesses all pertinent data across project and product initiatives and delivers insights, decision support, and actions through a straightforward, conversational interface. He further highlighted this as a crucial progression in their journey from being a system of record to evolving into a system of insights for digital transformations.
Planview Copilot gains access to a vast ecosystem of operational data, including exclusive strategy-to-delivery data, broader data from team tools, and an organization's historical initiative data. By integrating these data sources with Planview’s Flow Methodology and Agile Principles, Planview Copilot offers guidance and solutions throughout the strategy-to-execution journey.
Richard Sonnenblick, Chief Data Scientist at Planview, stated that the future of connected work is built on a profound and insightful comprehension of how their customers deliver services, launch products, and successfully implement their strategies. He emphasized that this understanding is rooted in customer data. He explained that they utilize AI and machine learning techniques to analyze each customer's current and historical operational data in order to predict task completion, provide early warnings about tasks that may need course correction, and identify discrepancies between strategic objectives and ongoing activities. Also, he further added that through Planview Copilot, generative AI serves as the cherry on top, providing a user-friendly, conversational access point to these advanced AI and ML insights.
Planview Copilot simplifies complex data insights using natural language processing, making them accessible to individuals and teams. It serves as an early warning system, alerting organizations to potential issues before they become costly or risky. This AI assistant is designed to empower executive leaders, portfolio managers, and teams by providing clear insights and recommendations.
Dr. Mik Kersten, Planview CTO and Founder of The Flow Framework, emphasized,
The launch of Planview Copilot marks the start of a step-function improvement in turning established organizations into digital innovators.
[Source: Business Wire]
This announcement follows Planview’s recent launch of Digital Products Insights, a convergence of portfolio management, agile planning, and value stream management powered by AI sentiment analysis.
Planview Copilot is set to be available in Q4 2023, will reinforce Planview's commitment to proactive, data-driven decision-making for connected work.
Planview, a software development company based in Austin, Texas, is on a mission to shape the future of connected work. The company is dedicated to helping organizations accelerate the achievement of their most important goals. Its platform, which underpins business and digital transformations for over 4,500 customers globally, including 59 Fortune 100 companies, is designed to accelerate the achievement of goals.
Google | September 20, 2023
Google announces Bard chatbots’ integration into popular apps for an enhanced user experience.
Bard overcomes regulatory hurdles for global launch and introduces extensions for Google Drive, Gmail, and YouTube.
Users can use Bard for summarizing emails, finding routes, and fact-checking; privacy controls are emphasized amid competition with ChatGPT.
Google is set to integrate its Bard chatbot into popular applications such as Gmail, YouTube, and more, as part of Alphabet's efforts to enhance user experiences. This move follows OpenAI's release of ChatGPT, which prompted Google to develop Bard in response.
Earlier this year, Google overcame regulatory hurdles to launch Bard worldwide, despite concerns about data security from European regulators. To gain public support, Google is now introducing Bard extensions, enabling it to function as a plug-in within Google Drive, Gmail, YouTube, and other platforms.
Users will be able to leverage Bard to summarize lengthy emails, find quick routes on Google Maps, and extract bullet points from dense documents. To address concerns about accuracy, a fact-checking feature will be included to verify Bard's responses in real time.
Generative AI relies on data scraping from extensive databases to provide human-like responses. Google assures users that Bard will access private data only with consent and will not use it for targeted advertising or training Bard. Private content will remain inaccessible to Google employees, and users will have control over their privacy settings.
Google remarked in a blog post,
You’re always in control of your privacy settings when deciding how you want to use these extensions, and you can turn them off at any time.
[Source - Voanews]
This development comes after Microsoft incorporated ChatGPT into Bing earlier this year but failed to challenge Google's search engine dominance. Google aims to capitalize on ChatGPT's declining user base and position Bard as a strong competitor in the generative AI landscape.
While Bard's integration into Google's ecosystem offers convenience, it may face competition with established AI models like ChatGPT. Some users might still have reservations about privacy and data usage, despite Google's assurances. Additionally, Bard's success in challenging ChatGPT's dominance remains to be seen, as generative AI popularity fluctuates.
Google's integration of Bard into popular apps enhances the user experience, making tasks like summarizing emails and finding routes more convenient. Bard's global launch and extensions for Google Drive, Gmail, and YouTube offer versatility. The fact-checking feature ensures accuracy, and Google emphasizes privacy controls, addressing concerns about data security.
Netcracker Technology | September 18, 2023
Netcracker Technology expands its partnership with Microsoft to support GenAI Telco Solution, aiming to deliver value to the telecom industry.
GenAI Telco Solution enhances ChatGPT with real-time telecom data and expertise to improve customer experience and productivity.
The solution offers CSPs tools to enhance call center efficiency, workforce productivity, sales conversions, and innovation.
Netcracker Technology has recently announced that it has expanded its partnership with Microsoft to bolster support for its recently unveiled GenAI Telco Solution. This innovative solution taps into the potential of generative AI technology, intending to deliver exceptional value to the telecommunications industry.
The Netcracker GenAI Telco Solution harnesses the formidable capabilities of OpenAI's ChatGPT via Azure OpenAI Service. This facilitates the creation of high-value use cases by leveraging valuable telecommunications data and insights. Drawing upon Netcracker's extensive telecom IT expertise, the solution enhances ChatGPT with real-time telecom data, context, and insights sourced from operators' BSS/OSS and data analytics platforms. The goal is to boost productivity and elevate the customer experience across all facets of the telecommunications business.
This comprehensive offering equips Communication Service Providers (CSPs) with a suite of readily deployable solutions poised to drive significant enhancements in call center efficiency, elevate workforce productivity, expedite sales conversions, and accelerate the rollout of innovative offerings.
Vice President Azure for Operators at Microsoft, Shawn Hakl, stated:
With generative AI like OpenAI's ChatGPT taking the world by storm and making inroads across industries, we are thrilled to bring this power to CSPs to deliver high-quality customer experiences.
[Source: Business Wire]
Bob Titus, the CTO at Netcracker, mentioned that the objectives of CSPs worldwide involve striving for higher productivity and providing exceptional customer care. He pointed out that achieving these goals, all the while ensuring a positive experience and cost efficiencies has proven to be quite challenging. He further explained that thanks to their continuous partnership with Microsoft, their GenAI Telco Solution would provide customers with the means to enhance the quality of services they can provide while simultaneously managing operational expenses and enhancing customer retention. He described this development as a win-win situation, particularly crucial in today's fiercely competitive environment.