If you are clear about your business objectives, you can find data to support them, says TetraNoodle's Founder Manuj Aggarwal

Media 7 | February 8, 2022

Manuj Aggarwal, Founder at TetraNoodle Technologies, takes us through the potential of AI and big data of becoming a complete game-changer for businesses today. Read on to find out how businesses can leverage these technological innovations to fuel their growth.

Bitcoin and Ethereum are controlling trillions of dollars of transactions every day. It is as ready as it can be right now.

MEDIA 7: You have spent 25 years working with startups and Fortune 500 companies, while mastering the art of using applied Psychology with AI to help businesses grow. How do you use Human Psychology with AI in your technology stack to successfully achieve this?
MANUJ AGGARWAL:
You know business is all about humans, right? As a business, we manufacture something, whether it's a product or service. Then, the team or the employees of the company, or the salespeople go out there in the market and sell it to the customer. Business is all about human interactions. The trick is, if a seller and buyer can understand each other better in aspects like: what are people demanding and what do I have, what are their hopes, dreams, objections, etc. - then the buyer can really be effective in whatever he is trying to do or sell. In addition, salespeople who can listen to other people and sell better and people in operations who can really understand the needs of their teams can make their teams more efficient. These are things that we inherently understand in our minds, but when you add data into the mix, it is very easy to figure out the objective reality.

For instance, we have a product - a new design of a shirt. We may think that the color pink looks really good, right? That is our perspective. But if you collect data from the consumer by asking a hundred people, “Hey, do you like this color?” and there is, say, 56 people out of a hundred pick orange, we can know that pink is probably not the right choice. So, now, you can see that as we collect data, we can figure out what exactly people's preferences are and then act accordingly. But this is a very simple data set. Markets are a very complicated dynamic. There are many players and data points interacting with each other to figure out the objective reality. Let's say that you want to predict weather patterns. You need to take into account a lot of factors such as wind speeds, seasons, etc. When you put so many data points together, it is not easy for our human minds to analyze that based on a factor, something happened.

That is where Artificial Intelligence comes in, where it can actually take multiple parameters and then put it all together. So somebody who wants to understand what the target audience wants and utilizes AI, it makes it a lot easier to figure it out. You can see its use on social media platforms such as Facebook, which uses Artificial Intelligence to figure out what you are interested in. Based on the likes that you put in, it feeds you with similar content and so the result of that is that you look at the world in that way and believe that this is the ultimate truth. In the past few years, you have seen even political decisions have been altered based on the output of Artificial Intelligence. So now you can see how human psychology and Artificial Intelligence are already playing together.


M7: There's a lot of excitement about AI and big data in the market right now. According to you, how do you see it as a complete game-changer for businesses today and in the near future?
MA:
When a revolutionary technology comes on the scene, the long-term impact cannot be seen so far ahead, right. But here are a few analogies I use - when the industrial revolution started and before the steam engine was invented, 99% of the population used to work in the fields just to make sure that they had food on the table. They could not take time off or anything like that. But when machines came, then we could use our hands and legs to do whatever else because the machines are doing the heavy lifting. So then after that, we started having weekends, enjoying music, creating things, and all that. Now, with Artificial Intelligence, our minds will be free to do whatever we want because the mundane things will be taken over. So, it's that kind of radical shift.

We are already seeing the impact of such with self-driving cars, for example. A lot of medical diagnosis is also being done by AI. If you look around, from the start of the day, till the end of the day, you may be interacting with AI through at least 15 different points. So, the jobs which need repetition will be eliminated or replaced by computers because it's a simple pattern recognition or repetition. But the thing is that when these radical shifts happen, people who adapt to the changing environment, they can find new opportunities. As an example, back in 2005, nobody had heard of anything called smartphones. But people who recognized the opportunity made a lot of money. So, if people recognize this as a new opportunity, they will be able to find new ways of using it and people who don't use it, because they are scared of something, will miss out on those opportunities.

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M7: At this rate, do you think AI can replace humans and workforces in the near future?
MA:
Yes, it's already replacing it! Think about driving a car now. I took maybe two months to learn how to drive a car.  And even then, I was not perfect at it. Those two months have now been replaced by a chip. You don't need to do anything. So, is it not replacing humans? If intelligent people can take two months to learn how to drive and that has been replaced by a simple chip, it's already replacing the human race.


Entrepreneurship is not easy and if you don't have any interest in it, you're going to give up.



M7: Talking about AI and big data, what are some of the best ways businesses can leverage the potential and the power of these two to help them grow and expand in the current marketplace?
MA:
What I say to people is that it is not about how people can utilize data, but you need to ask what is the main problem you are trying to solve and then work backward from there. Say, I want to sell a lot of shirts - that is my objective. Now I need to use data to find out which design I should be selling so that I can sell the most. So, I start by collecting data about shirts. You see, it doesn't work forwards. It needs to work backward. The idea is that if you have clarity on your business objectives, then you can find data to support them. That data can reside inside your organization or outside of your organization. It could be census data, could be data from advertising, different platforms, and others.

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M7: It's like working backward to build a supply chain or a manufacturing process to achieve desired outcomes. At TetraNoodle Technologies, how do you help businesses achieve this by using actionable insights to help them grow?
MA:
There is an overall strategy that we use. When somebody comes to us with an objective, and in some cases, they aren’t sure of what they want, we start with first identifying what kind of problems they have. Say, someone wants to disrupt the education sector. That's very broad, right? Sometimes someone might say, “When I was growing up, I hated exams. I didn't like exams so maybe you can do something about exams.” What we do is that, we narrow it down and then we come to a point where we know that this is the objective that they want to achieve now. And when we try to do something, we all know that we need to try different methods to achieve something new. So if something has already been done successfully, then obviously, there is no problem. But people don't come to us for things which have already been done, but when they want to innovate, or do something new. In this case, we have to come up with several hypotheses of what will work.

Going back to my previous example, there could be millions of colors that we can study in the market, but that is not feasible. Say, we pick five - green, white, orange, pink, and blue. Now we can take these five and then test it and see what works. If the orange one wins, we know this is the right choice. We do that for every component of the system. Let's say, somebody wants to build an app. We create different hypotheses and we test them, and then we proceed to implement the solution. We decide the timeline and how long it will take to first understand the market - what are the needs and the gaps - and then come across and create a strategy accordingly.  In case you want to build one bedroom. That may take two months. But if you want to build a 10-story building, that may take one year. So, when we work with startups, their cases are simple, but when we work with fortune 500 companies, their cases are more complicated. We can execute projects within four weeks up to several years.


M7: Currently, there is a lot of excitement around blockchain also. So, what makes it a trusted approach for growing businesses?
MA:
Fundamentally, what blockchain does is that it gives you a reliable way to trust each other. Businesses have been around for centuries. In prehistoric times, people used to barter and exchange goods. Over time, this evolved and today we have a system that is prone to people cheating each other, making it difficult to trust each other. Let's say you and I enter into a deal. You say to me that you want to get my consulting service and you’ll pay you a hundred dollars for that. Now if I provide the service early, I don't know whether I'll get paid or not. And you might think that if I don't get the right service, I wasted my money. So now that distrust requires us to contact a third-party, a bank or Escrow or something like that, where we say, “Hey, you know, you hold onto this hundred dollars. When we both agree with this service, then you can release the payment.”

And the bank will say, “Okay, I'm happy to do that, but I'm going to charge you $10 for that.” So now $10 is given to somebody else so that we can proceed with the deal. Inherently, right now, with blockchain, what happens is that you and I can directly go to a blockchain and proceed with the deal. You promise me a hundred dollars and I promise my service for it. As soon as we both agree, you release the payment. There is no bank needed. There is no fee needed. Therefore, with blockchain, everything is in such a way that we cannot tamper with it. There is no opportunity for us to go behind each other's back and alter any records. That is the power of blockchain. It can help businesses eliminate mistrust and establish concrete rules that can be triggered by technology itself rather than humans intervening with each other.

Read More: IAM Robotics’ Kristin Fornal says “Robots have come a long way and as technology continues to evolve, the robotics industry evolves with it.”


There is no opportunity for us to go behind each other's back and alter any records. That is the power of blockchain.



M7: So, would you say that blockchain is not susceptible to cyberattacks?
MA:
It is susceptible. Nothing in the world is not impenetrable. That means that if you buy a lock, it can be broken. There are always going to be barriers and they're always going to be people who try to overcome those barriers. In the security industry, it's a cat and mouse game. Especially with quantum computing coming, and all that locked-in can be cracked. But at the same time, you can also argue in the same sentence that these new technologies will also enable blockchain developers to make stronger encryption.


M7: According to you, is blockchain a ready approach for businesses to adopt as a strategy for growth?
MA:
Yes, I mean, Bitcoin and Ethereum are controlling trillions of dollars of transactions every day. It is as ready as it can be right now. Blockchain as a technology is good, but cryptocurrencies are creating a problem for a lot of governments who are figuring out how to control the currency flow and all that. Once that is regulated, then it will give way to mass adoption, but right now it is very early in the technology cycle. Artificial Intelligence has been around for several decades and now it is picking up steam and blockchain just got invented around 2008. It's very young.

Read More: Forsta's Noel Hamill believes that being mindful of human experiences helps to stay relevant and competitive

M7: Thank you so much for such an insightful interview. Lastly, as a business mentor, what is your advice to entrepreneurs today who are just starting and growing their businesses in a digital-first market?
MA:
There are two things – business, again, is about people. So, the first person that starts is you. Most people start a business just to make money, and not with any inherent interest in the business. I always recommend doing something that you're passionate about or something that you have experience in. Don't just say, that guy started a startup and now he is a millionaire. I'm going to do the same thing. You may have nothing to do with that field. And you might not find it interesting. And when you don't find something interesting, you will give up on that business. Entrepreneurship is not easy and if you don't have any interest in it, you're going to give up. Secondly, learn how to talk to people, communicate with people so that you can understand what they really want, because that's another problem where a lot of startup founders just say, ‘Oh, I'm only going to sell pink shirts.” Even when the demand is for orange shirts. When they don't care, the market will find the orange shirts somewhere else and their business will be lost.

ABOUT TETRANOODLE

TetraNoodle is a boutique big data and AI consulting company that provides strategic insights and develops problem-solving digital solutions for businesses of all sizes. They build solutions for cloud, desktop, mobile platforms as well as IoT devices. For the past 25 years, they have been able to work with some of the biggest companies, notably IBM, Microsoft, Pearson Education, Canada Health Infoway, University of British Columbia, Desire2Learn, and many more.

They use a multi-disciplinary approach – combining big data, AI, Blockchain, emerging technologies with human psychology to achieve clients’ goals in a range of verticals including retail & ecommerce, resources & minerals, consumer electronics, real estate, fintech & insurance, healthcare, education, transport & manufacturing. They are a unique blend of strategists, creative minds, technologists, and behavioral experts. The best part about the company is that they think out of the box and explore unconventional methodologies to solve complex problems fast and right.

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Planview Launches AI Copilot for Smarter Data-Driven Decision-Making

Planview | September 13, 2023

Planview, a leader in portfolio and value stream management, unveiled Planview Copilot, an advanced generative AI assistant, at its annual flagship customer event, Planview Accelerate. This innovative AI tool leverages comprehensive data sets to provide operational insights across portfolio management, value stream management, and agile planning and delivery, offering a conversational interface for data-driven strategic decision-making. Razat Gaurav, CEO of Planview, expressed his views on the potential of digital transformation initiatives. He emphasized that as organizations undertake an increasing number of these initiatives and utilize a wide range of tools to implement them, there is a significant opportunity to rethink how intelligent decisions can be made to expedite business results. He introduced Planview Copilot, which harnesses all pertinent data across project and product initiatives and delivers insights, decision support, and actions through a straightforward, conversational interface. He further highlighted this as a crucial progression in their journey from being a system of record to evolving into a system of insights for digital transformations. Planview Copilot gains access to a vast ecosystem of operational data, including exclusive strategy-to-delivery data, broader data from team tools, and an organization's historical initiative data. By integrating these data sources with Planview’s Flow Methodology and Agile Principles, Planview Copilot offers guidance and solutions throughout the strategy-to-execution journey. Richard Sonnenblick, Chief Data Scientist at Planview, stated that the future of connected work is built on a profound and insightful comprehension of how their customers deliver services, launch products, and successfully implement their strategies. He emphasized that this understanding is rooted in customer data. He explained that they utilize AI and machine learning techniques to analyze each customer's current and historical operational data in order to predict task completion, provide early warnings about tasks that may need course correction, and identify discrepancies between strategic objectives and ongoing activities. Also, he further added that through Planview Copilot, generative AI serves as the cherry on top, providing a user-friendly, conversational access point to these advanced AI and ML insights. Planview Copilot simplifies complex data insights using natural language processing, making them accessible to individuals and teams. It serves as an early warning system, alerting organizations to potential issues before they become costly or risky. This AI assistant is designed to empower executive leaders, portfolio managers, and teams by providing clear insights and recommendations. Dr. Mik Kersten, Planview CTO and Founder of The Flow Framework, emphasized, The launch of Planview Copilot marks the start of a step-function improvement in turning established organizations into digital innovators. [Source: Business Wire] This announcement follows Planview’s recent launch of Digital Products Insights, a convergence of portfolio management, agile planning, and value stream management powered by AI sentiment analysis. Planview Copilot is set to be available in Q4 2023, will reinforce Planview's commitment to proactive, data-driven decision-making for connected work. About Planview Planview, a software development company based in Austin, Texas, is on a mission to shape the future of connected work. The company is dedicated to helping organizations accelerate the achievement of their most important goals. Its platform, which underpins business and digital transformations for over 4,500 customers globally, including 59 Fortune 100 companies, is designed to accelerate the achievement of goals.

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AI Applications

IntelePeer's AI Call Summary Dashboard Elevates Customer Interactions

IntelePeer | September 15, 2023

IntelePeer, a prominent AI-driven communications automation solutions provider, introduces a new addition to its SmartFlows platform, the Call Summary Dashboard. This innovative dashboard, equipped with AI and automation tools, empowers businesses to optimize omnichannel communication workflows, monitor real-time ROI, and identify cost-saving opportunities. Existing IntelePeer customers can access the Call Summary Dashboard at no extra cost, enabling them to create advanced hyper-automation omnichannel experiences without prolonged development cycles. Frank Fawzi, the CEO of IntelePeer, emphasized the company's dedication to addressing the needs of enterprises for high-quality automated customer interactions. He stated that AI had become a crucial element for businesses, leading to reduced labor costs and improved competitiveness. Fawzi noted that IntelePeer's most recent analytics engine and dashboard demonstrated how AI enhances the customer experience by guaranteeing consistent and precise responses to queries while eliminating call holds. He also mentioned that when the dashboard is put into action, it discloses the real-time count of fully automated customer interactions, resulting in a significant reduction in hold times and a substantial return on investment. This, in turn, saves businesses thousands through increased automation. The Call Summary Dashboard offers precise data on contained calls automated by IntelePeer's Smart product suite. Customers can assess the savings achieved by utilizing IntelePeer's AI-powered virtual SmartAgents instead of live agents. The dashboard also facilitates the creation of "what if" scenarios based on live traffic, demonstrating additional potential savings through increased automation and self-service capabilities over a specified timeframe. Fawzi highlighted the benefits, saying, With rich analytics at their fingertips, businesses can enhance operational efficiencies, improve customer experience, and make data-driven decisions. Companies harnessing generative AI are gaining an edge, and as AI continues to evolve, IntelePeer remains committed to assisting customers in harnessing this technology to meet evolving consumer needs. [Source: Businesswire] IntelePeer's SmartFlows leverage leading AI platforms like Azure's OpenAI for Generative AI, IBM Watson Assistant, Amazon Lex, and Google Dialog Flow for Conversational AI. Users can create communication-enabled workflows that seamlessly integrate with existing processes and develop intelligent AI voice and messaging bots based on CRM data interactions and other data sources to enhance CX. Key SmartFlows features include: Massively scalable simultaneous call and messaging capabilities Built-in Natural Language Processing and Generation Automated and intelligent routing Easy integration with CRM and other business applications Audio library Pre-built templates About IntelePeer Founded in 2003 and headquartered in Dania Beach, Florida, IntelePeer is a leading software development firm specializing in AI-driven omnichannel communication solutions. Its Communications Platform as a Service (CPaaS) optimizes customer experiences, reduces costs, and streamlines operations through user-friendly, integrated software. With a robust online presence, IntelePeer continues to innovate in cloud-based communications, offering services such as cloud communications, cloud calling, cloud contact centers, and more.

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AI Tech

Ironclad Unveils Ironclad Contract AI (CAI), a Contract Analysis Tool

Ironclad Inc | September 11, 2023

Ironclad, the foremost digital contracting platform serving modern legal teams, has launched the beta version of Ironclad Contract AI (CAI), an innovative product set to redefine contract analysis. Also known as Ironclad CAI, this groundbreaking tool empowers users to conduct intricate contract analysis within their contract database through an intuitive chat interface. It introduces AI agents capable of managing complex multistep analyses by dividing tasks into subtasks, executing them, and assessing the outcomes to guide subsequent actions. Notably, Ironclad CAI stands as the sole legal product, providing users with complete transparency into the steps taken to reach a specific conclusion. Ironclad CEO and co-founder Jason Boehmig commented, Ironclad Contract AI is a game-changer for contracts, while conventional legal chatbots offer raw results that necessitate further lawyer analysis, CAI can sift through a repository of contracts and perform the reasoning required to answer nearly any contract-related inquiry. It not only provides answers but also reveals the logical path it followed. Unlike most generative AI, CAI is an open book. [Source: PR Newswire] Ironclad CAI streamlines contract analysis for organizations, allowing users to describe the contracts they seek or pose questions without the need for filters, advanced keyword logic, or extensive training. Fully integrated with Ironclad's comprehensive analytics platform, Insights, CAI generates charts to visually represent data for relevant queries. Users can pose a wide range of questions, such as: "Has my contract workload increased recently?" "What contracts are set for closure this quarter by the sales team?" "Have we ever agreed to unlimited liability?" Cai GoGwilt, Ironclad co-founder and Chief Architect, noted, Contract analysts can spend months on contract review, a crucial yet time-consuming task. CAI can handle routine questions, such as identifying total contract values in a specific jurisdiction, but it can also tackle challenging, creative inquiries in minutes. For instance, our team asked CAI to justify a pay raise, and it not only comprehended the question but delivered a compelling argument based on contract turnaround times, TCV metrics, number of contract terms, and more. [Source: PR Newswire] Todd Berman, the CTO of SMS marketing platform Attentive, emphasized the game-changing nature of Rivet's visual programming environment. He highlighted its collaborative nature and visual interface, which he believes allows for the creation of complex AI chains in significantly less time than other environments. According to him, Rivet sets a new standard for prompt tools. Ironclad also unveiled Rivet, an open-source visual programming environment designed for creating generative AI products. Rivet accelerates product development and offers step-by-step visibility into Ironclad CAI's process and analysis. Developers can collaborate on complex logic chains, test and iterate on products, and observe real-time execution, all within a remote environment. Rivet has garnered praise from early users and is now available to the public. In addition to Ironclad CAI and Rivet, Ironclad announced several AI enhancements, updates, and upcoming releases aimed at streamlining contract uploads and data extraction: - Import contracts via email: Contracts forwarded to a designated email address are automatically tagged, indexed, and stored in the repository using Ironclad's AI-powered Smart Import. - Extract data from legacy contracts: Users can tag and extract metadata from previously uploaded contracts without Smart Import. - Identify metadata discrepancies: Ironclad AI detects discrepancies between metadata and contract text, eliminating the need for manual tracking and comparison. Ironclad places a strong emphasis on responsible AI use with a security framework that focuses on data governance, advanced user access management, and data encryption to protect privacy and security. About Ironclad: Ironclad is the premier contract lifecycle management platform for forward-thinking companies, facilitating billions of contracts annually. Notable innovators like L'Oréal, Salesforce, OpenAI, and others rely on Ironclad to streamline contract collaboration, accelerate contract processes while ensuring compliance, and transform contracts into vital sources of operational intelligence. It accommodates diverse contract workflows, from sales agreements and HR contracts to complex NDAs. In April, Ironclad earned a place on Forbes AI 50 2023 and was recognized as a Top Company to Bet Your Career On by Business Insider in 2023.

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AI Applications

Planview Launches AI Copilot for Smarter Data-Driven Decision-Making

Planview | September 13, 2023

Planview, a leader in portfolio and value stream management, unveiled Planview Copilot, an advanced generative AI assistant, at its annual flagship customer event, Planview Accelerate. This innovative AI tool leverages comprehensive data sets to provide operational insights across portfolio management, value stream management, and agile planning and delivery, offering a conversational interface for data-driven strategic decision-making. Razat Gaurav, CEO of Planview, expressed his views on the potential of digital transformation initiatives. He emphasized that as organizations undertake an increasing number of these initiatives and utilize a wide range of tools to implement them, there is a significant opportunity to rethink how intelligent decisions can be made to expedite business results. He introduced Planview Copilot, which harnesses all pertinent data across project and product initiatives and delivers insights, decision support, and actions through a straightforward, conversational interface. He further highlighted this as a crucial progression in their journey from being a system of record to evolving into a system of insights for digital transformations. Planview Copilot gains access to a vast ecosystem of operational data, including exclusive strategy-to-delivery data, broader data from team tools, and an organization's historical initiative data. By integrating these data sources with Planview’s Flow Methodology and Agile Principles, Planview Copilot offers guidance and solutions throughout the strategy-to-execution journey. Richard Sonnenblick, Chief Data Scientist at Planview, stated that the future of connected work is built on a profound and insightful comprehension of how their customers deliver services, launch products, and successfully implement their strategies. He emphasized that this understanding is rooted in customer data. He explained that they utilize AI and machine learning techniques to analyze each customer's current and historical operational data in order to predict task completion, provide early warnings about tasks that may need course correction, and identify discrepancies between strategic objectives and ongoing activities. Also, he further added that through Planview Copilot, generative AI serves as the cherry on top, providing a user-friendly, conversational access point to these advanced AI and ML insights. Planview Copilot simplifies complex data insights using natural language processing, making them accessible to individuals and teams. It serves as an early warning system, alerting organizations to potential issues before they become costly or risky. This AI assistant is designed to empower executive leaders, portfolio managers, and teams by providing clear insights and recommendations. Dr. Mik Kersten, Planview CTO and Founder of The Flow Framework, emphasized, The launch of Planview Copilot marks the start of a step-function improvement in turning established organizations into digital innovators. [Source: Business Wire] This announcement follows Planview’s recent launch of Digital Products Insights, a convergence of portfolio management, agile planning, and value stream management powered by AI sentiment analysis. Planview Copilot is set to be available in Q4 2023, will reinforce Planview's commitment to proactive, data-driven decision-making for connected work. About Planview Planview, a software development company based in Austin, Texas, is on a mission to shape the future of connected work. The company is dedicated to helping organizations accelerate the achievement of their most important goals. Its platform, which underpins business and digital transformations for over 4,500 customers globally, including 59 Fortune 100 companies, is designed to accelerate the achievement of goals.

Read More

AI Applications

IntelePeer's AI Call Summary Dashboard Elevates Customer Interactions

IntelePeer | September 15, 2023

IntelePeer, a prominent AI-driven communications automation solutions provider, introduces a new addition to its SmartFlows platform, the Call Summary Dashboard. This innovative dashboard, equipped with AI and automation tools, empowers businesses to optimize omnichannel communication workflows, monitor real-time ROI, and identify cost-saving opportunities. Existing IntelePeer customers can access the Call Summary Dashboard at no extra cost, enabling them to create advanced hyper-automation omnichannel experiences without prolonged development cycles. Frank Fawzi, the CEO of IntelePeer, emphasized the company's dedication to addressing the needs of enterprises for high-quality automated customer interactions. He stated that AI had become a crucial element for businesses, leading to reduced labor costs and improved competitiveness. Fawzi noted that IntelePeer's most recent analytics engine and dashboard demonstrated how AI enhances the customer experience by guaranteeing consistent and precise responses to queries while eliminating call holds. He also mentioned that when the dashboard is put into action, it discloses the real-time count of fully automated customer interactions, resulting in a significant reduction in hold times and a substantial return on investment. This, in turn, saves businesses thousands through increased automation. The Call Summary Dashboard offers precise data on contained calls automated by IntelePeer's Smart product suite. Customers can assess the savings achieved by utilizing IntelePeer's AI-powered virtual SmartAgents instead of live agents. The dashboard also facilitates the creation of "what if" scenarios based on live traffic, demonstrating additional potential savings through increased automation and self-service capabilities over a specified timeframe. Fawzi highlighted the benefits, saying, With rich analytics at their fingertips, businesses can enhance operational efficiencies, improve customer experience, and make data-driven decisions. Companies harnessing generative AI are gaining an edge, and as AI continues to evolve, IntelePeer remains committed to assisting customers in harnessing this technology to meet evolving consumer needs. [Source: Businesswire] IntelePeer's SmartFlows leverage leading AI platforms like Azure's OpenAI for Generative AI, IBM Watson Assistant, Amazon Lex, and Google Dialog Flow for Conversational AI. Users can create communication-enabled workflows that seamlessly integrate with existing processes and develop intelligent AI voice and messaging bots based on CRM data interactions and other data sources to enhance CX. Key SmartFlows features include: Massively scalable simultaneous call and messaging capabilities Built-in Natural Language Processing and Generation Automated and intelligent routing Easy integration with CRM and other business applications Audio library Pre-built templates About IntelePeer Founded in 2003 and headquartered in Dania Beach, Florida, IntelePeer is a leading software development firm specializing in AI-driven omnichannel communication solutions. Its Communications Platform as a Service (CPaaS) optimizes customer experiences, reduces costs, and streamlines operations through user-friendly, integrated software. With a robust online presence, IntelePeer continues to innovate in cloud-based communications, offering services such as cloud communications, cloud calling, cloud contact centers, and more.

Read More

AI Tech

Ironclad Unveils Ironclad Contract AI (CAI), a Contract Analysis Tool

Ironclad Inc | September 11, 2023

Ironclad, the foremost digital contracting platform serving modern legal teams, has launched the beta version of Ironclad Contract AI (CAI), an innovative product set to redefine contract analysis. Also known as Ironclad CAI, this groundbreaking tool empowers users to conduct intricate contract analysis within their contract database through an intuitive chat interface. It introduces AI agents capable of managing complex multistep analyses by dividing tasks into subtasks, executing them, and assessing the outcomes to guide subsequent actions. Notably, Ironclad CAI stands as the sole legal product, providing users with complete transparency into the steps taken to reach a specific conclusion. Ironclad CEO and co-founder Jason Boehmig commented, Ironclad Contract AI is a game-changer for contracts, while conventional legal chatbots offer raw results that necessitate further lawyer analysis, CAI can sift through a repository of contracts and perform the reasoning required to answer nearly any contract-related inquiry. It not only provides answers but also reveals the logical path it followed. Unlike most generative AI, CAI is an open book. [Source: PR Newswire] Ironclad CAI streamlines contract analysis for organizations, allowing users to describe the contracts they seek or pose questions without the need for filters, advanced keyword logic, or extensive training. Fully integrated with Ironclad's comprehensive analytics platform, Insights, CAI generates charts to visually represent data for relevant queries. Users can pose a wide range of questions, such as: "Has my contract workload increased recently?" "What contracts are set for closure this quarter by the sales team?" "Have we ever agreed to unlimited liability?" Cai GoGwilt, Ironclad co-founder and Chief Architect, noted, Contract analysts can spend months on contract review, a crucial yet time-consuming task. CAI can handle routine questions, such as identifying total contract values in a specific jurisdiction, but it can also tackle challenging, creative inquiries in minutes. For instance, our team asked CAI to justify a pay raise, and it not only comprehended the question but delivered a compelling argument based on contract turnaround times, TCV metrics, number of contract terms, and more. [Source: PR Newswire] Todd Berman, the CTO of SMS marketing platform Attentive, emphasized the game-changing nature of Rivet's visual programming environment. He highlighted its collaborative nature and visual interface, which he believes allows for the creation of complex AI chains in significantly less time than other environments. According to him, Rivet sets a new standard for prompt tools. Ironclad also unveiled Rivet, an open-source visual programming environment designed for creating generative AI products. Rivet accelerates product development and offers step-by-step visibility into Ironclad CAI's process and analysis. Developers can collaborate on complex logic chains, test and iterate on products, and observe real-time execution, all within a remote environment. Rivet has garnered praise from early users and is now available to the public. In addition to Ironclad CAI and Rivet, Ironclad announced several AI enhancements, updates, and upcoming releases aimed at streamlining contract uploads and data extraction: - Import contracts via email: Contracts forwarded to a designated email address are automatically tagged, indexed, and stored in the repository using Ironclad's AI-powered Smart Import. - Extract data from legacy contracts: Users can tag and extract metadata from previously uploaded contracts without Smart Import. - Identify metadata discrepancies: Ironclad AI detects discrepancies between metadata and contract text, eliminating the need for manual tracking and comparison. Ironclad places a strong emphasis on responsible AI use with a security framework that focuses on data governance, advanced user access management, and data encryption to protect privacy and security. About Ironclad: Ironclad is the premier contract lifecycle management platform for forward-thinking companies, facilitating billions of contracts annually. Notable innovators like L'Oréal, Salesforce, OpenAI, and others rely on Ironclad to streamline contract collaboration, accelerate contract processes while ensuring compliance, and transform contracts into vital sources of operational intelligence. It accommodates diverse contract workflows, from sales agreements and HR contracts to complex NDAs. In April, Ironclad earned a place on Forbes AI 50 2023 and was recognized as a Top Company to Bet Your Career On by Business Insider in 2023.

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TetraNoodle Technologies

TetraNoodle Technologies is a boutique big data and AI consulting company that provides strategic insights and develops problem-solving digital solutions for businesses of all sizes. They build solutions for cloud, desktop, mobile platforms as well as IoT devices. For the past 25 years, they have be...

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