AI APPLICATIONS, SOFTWARE, FUTURE TECH
Prnewswire | June 02, 2023
unitQ, the leading AI platform empowering organizations to take a user-centric, real-time data-driven approach to craft high quality products, services, and experiences, announced today that its AI-powered user feedback software has analyzed what users like, dislike, and want from OpenAI's new ChatGPT iOS application.
unitQ's advanced AI translated, categorized, and summarized ChatGPT App Store reviews, providing a comprehensive and unbiased perspective on areas of success and opportunities for improvement for OpenAI's revolutionary generative AI mobile application.
unitQ's analysis revealed that the ChatGPT iOS app, which has been routinely updated following the app's May 18 debut, has been well-received by users for its clean interface and copy/paste functionality. Users also love the app for its speed, simplicity, reliability and lack of ads and fees.
However, users have complained about overheating, battery drain, syncing issues, haptic feedback and accessibility issues. Users want plugin and Siri support, as well as math formula rendering features, and improved account creation.
OpenAI has clearly been listening to its users, and in just two weeks' time, has included iPad support, upgraded right-to-left language support, altered its haptic feedback, enhanced speech recognition, and added a host of other features and refinements such as the ability to clear chat history while expanding to more countries.
"unitQ's goal is to help companies improve the quality of their products, services, and experiences by providing real-time, actionable AI-powered insights into user feedback," said Christian Wiklund, unitQ CEO.
unitQ's analysis filtered out thousands of reviews in which users only left stars, but did not provide written comments. Of these written reviews, more than half revealed feature requests. The remainder of reviews concerned bugs and quality issues, many of which OpenAI has been addressing.
Here are some key bugs in order of frequency, according to written reviews:
Can't sign up
Device not compatible
Excessive battery drain
Difficult to navigate UI
Subscription upgrade not recognized
Fails to launch
Can't login with Google
Voice mode not working
No customer support
*Following a recent ChatGPT update on iOS last week, the user reviews were erased from the App Store. unitQ had parsed the reviews before they were reset.
The power of AI to understand real time user feedback at scale
unitQ's AI analysis of ChatGPT's iOS application's user feedback underscores the power of unitQ's platform to surface insights from real time user feedback by automatically categorizing and summarizing user pain points, product gaps, trending issues and bugs to empower organizations to deliver high-quality experiences.
In unitQ's Spring 2023 State of Mobile Applications benchmarking report, released today, unitQ has analyzed 22,225,825 pieces of publicly available Google Play Store and Apple App Store user reviews for more than 5,300 top Android and iOS mobile applications. Real time insights from user feedback were translated, categorized and summarized using unitQs proprietary AI and ML algorithms to surface:
Top Quality Issues
Top feature requests
Trending 4-star reviews on brink of a 5-star review
Top 50 apps driving quality excellence
Top user complaints across all verticals are slow performance, force closing or crashing, and too many advertisements with a combined total of 421,954 pieces of user feedback left for these issues.
Top Quality Issues by vertical are nuanced with unique categories appearing such as "Subscription too expensive" for education apps, "Can't transfer funds" for finance apps, and "Excessive storage usage" for gaming apps.
Of the 22,225,825 pieces of feedback analyzed, 566,796 surfaced feature requests. A few examples include gamers wanting more individual analytics about their performance for gaming apps, students wanting a more customized user experience for education apps, and listeners wanting the ability to exclude certain artists from music apps.
Apps with the highest quality excellence in Spring 2023 include: TikTok, Coursera, Rocket Mortgage, Turo, 23andMe, Ten Percent Happier and more. See the Top 50 Quality Excellence Awards winners: Quality Excellence Awards here.
Artificial intelligence to identify gaps, growth opportunities
Becoming a user-centric organization requires a deep and personal understanding of the people using today's products. Powered by machine learning and AI, unitQ captures real time user feedback in more than 100 languages from more than four dozen sources — including Amazon, the Apple App Store, Discord, Google Play Store, Reddit, Twitter, TikTok, Facebook, Instagram, YouTube and more. unitQ also integrates with productivity tools such as GitHub Issues, Jira, PagerDuty, Slack and Zendesk to alert users on key customer issues in any language, location or platform.
Now, with unitQ, product, engineering, support, and customer experience leaders get access to a single source of truth for real-time user feedback to inform their product roadmap, alert on bugs, proactively resolve support issues, and gauge sentiment to ensure the best possible customer experience. unitQ is providing companies with a new way to stay close to their users with real-times insights into what their users think, feel, and experience.
As the leading real time customer feedback platform, unitQ empowers companies with AI-powered, actionable insights from user feedback to help them craft high-quality products, services and experiences. unitQ centralizes feedback from all sources and automatically groups it into thousands of granular categories to help organizations discover what matters most to users — all in real time. Category-leading companies like Spotify, Bumble, Pinterest, Chime and HelloFresh rely on unitQ for actionable insights to drive growth, reduce churn and build brand loyalty. Want to know what users think about your organization? Get your free unitQ Score or request a demo to learn more about unitQ.
GENERAL AI, AI APPLICATIONS, SOFTWARE
Accesswire | May 30, 2023
Mona, the leading AI monitoring company, today announces the launch of its generative AI monitoring solution, providing complete visibility for prompt engineering, large language models, GPT, and other generative AI projects.
To ensure safe and effective use of generative AI approaches, avoid operational risks and ultimately gain the trust of business customers, it is critical to implement effective monitoring. Mona's monitoring solution offers a range of benefits helping generative AI teams ensure the optimal performance and reliability of their generative AI. Key features include:
Optimize API Usage: Track generative AI functionality and performance. Find opportunities to reduce resource usage and optimize your API calls with advanced, granular tracking and automatic improvement suggestions.
Mitigate Risks: Get alerted on behavior outliers, drifts and sudden changes. Avoid problems caused due to model "hallucinations." Unsure of what can go wrong? Mona knows exactly what to look for.
Easy Integration: Just wrap your API calls with our client, and monitoring is set up automatically.
"Our platform has always focused on product-oriented AI and AI-based processes, as opposed to just monitoring the models," said Itai Bar-Sinai, Chief Product Officer and Co-founder at Mona. "Mona is perfectly tailored to accommodate the industry's shift towards using generative AI."
Mona is ideal for teams that host their own LLMs or call on models built by others via API, enabling monitoring for any large language model and any image generation tool. For more information, please visit: https://www.monalabs.io/generative-ai.
Mona is a monitoring platform for AI in production. The intelligent monitoring solution helps organizations increase trust in their AI system by giving them an analytical engine that can detect issues weeks or longer before they come to the surface, and by that to help avoid AI catastrophes. The company's highly configurable platform provides teams with tailored, real-time insights to monitor and investigate performance issues, proactively alerting them regarding model behavior anomalies and data integrity issues. Founded in 2018 by product leaders and operators from Google and McKinsey & Co., the company is backed by top VCs, with offices in Tel Aviv and Atlanta. Learn more by visiting http://www.monalabs.io.
AI TECH, GENERAL AI, SOFTWARE
Prnewswire | May 31, 2023
Wondershare EdrawMax, a leading provider of diagramming solutions, is thrilled to announce the launch of EdrawMax 12.5.0, a significant update that ushers in a new era of AI-powered features for its intelligent diagramming tools.
A main highlight of this updated version is Edraw AI. Edraw AI assists you in creating mind maps, flowcharts, special diagrams, as well as polishing your text and having an easy one-click edit for your diagrams. This new AI-powered technology allows EdrawMax to provide an interactive and user-friendly experience that simplifies the way you create diagrams in your work.
The new powerful AI capabilities for diagrams in EdrawMax 12.5.0 includes the following features:
AI Generated Content: Use artificial intelligence to automatically generate customized and relevant content. It includes continue to expand the Mind Map, text break, polish text, make this passage longer, make this passage shorter, change tone, translate and other AI-driven editing functions.
AI One-Click Diagraming: Diagram creation is now simplified with AI-powered mind maps and flowcharts that can be done with just one click.
One-Click Edit: Now, with one click, you can modify the layout, structure, and elements of diagrams.
OCR Image Extract Text: Extract text from images for seamless integration into diagrams.
"We are pleased to announce EdrawMax 12.5.0, which signals a new AI-powered phase of EdrawMax's intelligent diagramming tools. With seamless integration of artificial intelligence, users can effortlessly streamline the process of creating diagrams and increase productivity," said Joanne, EdrawMax Product Manager. "We believe these state-of-the-art AI tools will change the way people draw diagrams, providing greater efficiency and convenience.
Wondershare is globally recognized as a software company that is committed to delivering innovative solutions for personal and professional use. As a leader in creativity and productivity products, Wondershare has received prestigious awards from organizations such as The Shorty Awards, G2, and GetApp. At Wondershare, the mission is to empower individuals to pursue their passions and build a more creative world. With over 100 million users across 150 countries, users can access a wide range of software solutions for video editing, PDF editing, data recovery, diagram and graphics, and more. Together, Wondershare strives to provide high-quality, user-friendly software that enables individuals and businesses to bring their creative ideas to life.