What IT Needs to Know About Office 365 Enterprise Voice Services

No more round robins. No more assigning cases based only on agent “capacity”. With SupportLogic, agents are matched with cases based on multiple factors including availability and the agent’s demonstrated skillset. In this webinar replay, you’ll see how SupportLogic’s technology helps get the right cases to the right agents with minimal effort from managers. That results in dramatic reductions in case resolution time and dramatic increases in customer satisfaction.

This webinar will focus on the promise AI holds for organizations in every industry and every size, and how to overcome some of the challenge today of how to prepare for AI in the organization and how to plan AI applications. The foundation for AI is data. You must have enough data to analyze and build models. Your data determines the depth of AI you can achieve — for example, statistical modeling, machine learning, or deep learning — and its accuracy. The increased availability of data is the single biggest contributor to the uptake in AI where it is thriving. Indeed, data’s highest use in the organization soon will be training algorithms. AI is providing a powerful foundation for impending competitive advantage and business disruption.

While on-premise analytics programs are more formalized, the agility of the cloud makes it the wild west where analysts face few barriers to analytic experiments. Getting value from cloud analytics requires a broader data strategy and data pipelines that embrace the desired agility, while blending the required processes for consistent SLAs. Watch this on-demand webinar with Ventana Research and Datameer to learn: Why and where it makes sense to embrace big data in the cloud.

If you know that you need to get an AI project off the ground quickly, whether it’s due to competitive pressures, to be able to move with greater agility and speed or for testing out different AI scenarios for customer experiences – then deploying the solution via Cloud technologies is probably for you.