What IT Needs to Know About Office 365 Enterprise Voice Services

Gartner

What you need to know about Cloud PBX? How connectivity to Office 365 impacts voice service delivery? How organizations can implement a hybrid voice environment? Many organizations that consume Office 365 services are asking whether Skype for Business Online can be effectively used to replace their aging on-premises voice infrastructure. In this webinar, we examine the capabilities, limitations and implementation considerations of Office 365 enterprise voice services.
Watch Now

Spotlight

IT’s customers are more demanding and knowledgeable about technology, and there is less tolerance for poor IT service. A change in Information Technology Service Management (ITSM) philosophy is required to keep up with the changing business landscape. Info-Tech recognizes the need for a customer-focused business model and recommends the adoption of ITSM 2.0, which views every decision and action through the lens of the customer experience.


OTHER ON-DEMAND WEBINARS

Data Bite: How to Leverage Run & Operate in Your Data Management Environment

SAP Sales Cloud

Join us for a session that will show you how to leverage Monitoring and Process Control activities to verify the progress and dive deep in case of error situations. Axel and KP are both senior directors at SAP with a combined 40+ years’ experience of product management, engineering and consulting for data warehousing solutions.
Watch Now

Top 10 Public Cloud Security Recommendations

Palo Alto Networks

Offering organizations of all sizes the benefits of agility and scalability, the adoption of public cloud continues at a pace rivalled only by that of the early days of the Internet era. As was the case then, the speed of adoption often means that “good enough” security is viewed as acceptable. With the underlying premise that the public cloud is someone else’s computer, and an extension of your network, this session will cover public Cloud security concerns, what the shared security responsibility model really means and recommendations for protecting your public Cloud workloads and data.
Watch Now

CHATBOTS: THE FUTURE IS HERE

Webinara

Back in the early 2000s it wasn’t uncommon to have email open rates that were over 75%. People actually looked forward to getting messages! Fast-forward to 2018 and many businesses are finding that their email open rates have plummeted to under 10% - and it’s not even certain that their messages will get delivered! The great news is that right now we're experiencing another similar communications revolution to the one that happened 20 years ago with email – this time it’s messaging apps – and specifically how chatbots are starting to revolutionize the way that people are interacting with businesses
Watch Now

Introducing Info-Tech Express!

Info-Tech Research Group

At Info-Tech we understand that small IT organizations face unique challenges not faced by our larger clients. As a result, we have created a new product offering designed specifically for our small enterprise clients. Info-Tech Express focuses on the challenges typically faced by small IT shops and provides solutions that are tailored to their size and scope. With this webinar we are proud to debut our brand new Info-Tech Express webpage to be followed by a presentation of three new blueprints, designed specifically for our small enterprise members.
Watch Now

Spotlight

IT’s customers are more demanding and knowledgeable about technology, and there is less tolerance for poor IT service. A change in Information Technology Service Management (ITSM) philosophy is required to keep up with the changing business landscape. Info-Tech recognizes the need for a customer-focused business model and recommends the adoption of ITSM 2.0, which views every decision and action through the lens of the customer experience.

resources